H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16h and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

Complaint: ***
I am rejecting this response because:
they are actually lying yet againI finally did receive it on FridayBut this happens ALL of the time with themWhen they can't meet a deadline, they say that they can't get to the persons door, or some ridiculous excuseThey use everyday people using their own personal cars, so it is completely about quantity and not quality
Regards,
*** ***

You recently brought to our attention a complaint regarding a mis-delivery of your package on July 16thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your areaUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.SincerelyDidier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding complications with the handling of deliveries to your home on May 6thAllow me to begin by expressing that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this
incident has created for you.The operations team responsible for the fleet in your delivery area has been advised of your complaint and summation of what occurredIn turn, the route driver has been recalled and a different driver assigned to the route.We fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me At the end of the day, Laseership is basically saying oh well nothing we can do see *** *** *** I will continue my efforts to make sure that others do NOT use your service and will not do any online shopping with any other company that uses your services in the immediate future Taking responsibility doesn't mean an oh well see *** *** ***, full responsibility is to make the customer whole regardless and in connection to *** *** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
First they had claimed they delivered it within minutes of putting it "out for delivery"NOW they are claiming it's lostWhy *** continues to put up with these people is a mystery to meWhy would it be *** responsibility to refund the money for the missing delivery,when THEY were not responsible FOR it being missing?
Regards,
*** ***

September 15, 2015You recently brought to our attention a complaint regarding the loss of your package scheduled to be delivered on 9/8/You also outlined the series of events that took place in your efforts to obtain information from our customer Service and management teamsI want to begin
by expressing that Lasership fully acknowledges what transpired and apologizes for the incidents you enduredWe understand the level of stress and frustration this created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.Our Customer Service Manager, Carrie P***, also communicated her personal apology and direct contact information for any/all future communication regarding your experiencesThat being said, we fully understand your experience was less than adequate and would like to offer a $***.com gift certificate as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

*** ***You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 10" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** *** ** *** ***

December 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your building on or about December
23rdYou also explained the dissatisfaction and difficulty you experienced attempting to reach customer Service for assistance.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would also like to add that I have received a full refund from *** RE: the item in questionThanks for your time
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentYou also mentioned that this has happened on one other occasion and therefore we have transferred your information to our Loss Prevention department for further investigation.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 1st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M Manager of Delivery Resources

January 20, 2016*** *** ***C/o *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a damaged yard ornament by one of our delivery personnel at
your home on January 2ndYou also explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the damage for this item.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe conducted an investigation into this occurrence and forwarded our findings to our Claims Department.Your claim in the amount of $will be honored and a check will be forwarded to you within the next hours.Again, we understand your experience was less than adequate and apologize for the unfortunate turn of events.Sincerely,Didier M*** Manager of Delivery Resources*** *** *** Vienna, VA *** Phone *** Fax ###-###-#### www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package. I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of our Customer Service Team has since contacted you to review what occurred and took the necessary steps on our end to ensure proper delivery of your packages in the future.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand. We have issued to you an *** Gift Card in the amount of $Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

June 25, 2015Good afternoon,You recently brought to our attention a complaint regarding missing and/or delayed packages to your home on multiple occasionsYou also explained the discontent over packages being left exposed to inclement weather or the condition of packages upon receipt,I want to
begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understood the level of frustration these incidents created for you specifically on those very special occasions such as your wife’s birthday.You have also expressed your desire that LaserShip not contact you regarding these matters and this is duly notedThis letter is submitted as an acknowledgement of receipt and review of this complaint.Sincerely,Didier M.Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about March
18th and the dissatisfaction with the accuracy of the tracking information regarding your package
I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident. We
understand the level of stress and frustration these events created for you and assure you any distortion
of facts is never our intent.
Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with
the online retailer requires that such claims be handled directly through them. They typically issue a
refund before contacting Lasership with a corresponding monetary demand
We understand your experience was less than adequate and again apologize for any inconvenience this
has caused
Sincerely,
Didier M***
Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Fortunately, we were able to locate your package and Successfully delivered to you on 9/14/Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources