H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 9th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,You recently brought to our attention a complaint regarding a missing and/or late deliveries to you on or about October and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused

You recently brought to our attention a complaint regarding a missing delivery to your residence on March and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a mis-delivery to your residence on October 10thI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you
any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on February 2" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

Response to Complaint ID ***.Thank you ~Didier M*** ###-###-####/fax.###-###-#### ***@lasership.comDecember 16, 2015*** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KST NW, 10th FloorWashington DC 20005Case ID *** *** ***,You recently
brought to our attention a complaint regarding missing and/or delayed packages to your residence on December 7thYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentAlthough there appears to be a technical issue with the tracking data on our website, we assure you there is no doctoring of informationThe issues outlined in your complaint are being researched and addressed with Operations and IT Management.Unfortunately, as you are aware the package was lost with no reasonable expectation of recoveryAgain, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone ###-###-#### Fax ###-###-#### www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I Want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Your response shows that you too have failed to actually read what I saidTake another look at my complaint and then your responsePackage is singularPackages is pluralThis type of hit-and-run responses is why I brought this to the Revdex.comBoth you and you subordinate fail to take the time out and readDid you actually investigate? Because it's alarming that your e-mail is in singular form when there is more than one missing item Again, re-read what I said because you clearly did not read it or investigate It's pretty repulsive that I asked your rep via email to look into the matter and emailed several times thereafter and received no responseSo no, I don't accept your response because you clearly failed at doing the most important thing when it comes to customer service - understanding the customer's complaint and taking actionHow about you go and look at my corrspondences with your subordinate for starters.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Although the apology is appreciated
the letter lacks addressing all issues and there is a misrepresentation of the
facts again
1. I have spoken to *** in
the past and they told they do not require a signature and that this
requirement
was coming from Lasership
Regardless, I had conversations with *** several times and was assured
that no signature would be required,
ever, again in the future. However, Lasership drives insist on
signatures
I will not sign again
On 08-24-17, the tracking report
indicated the business was closedThis is simply not true as I
previously
indicated it is a home address and I
was here. The fact is Lasership just skipped the delivery. I
ordered a certain dollar amount so
I would receive next day delivery not a week later
MrM*** indicates the package
was delivered on 08-28-and signed for. Yes, the package was delivered
but
it was not signed for. So
where is he getting this information from? This is a direct lie
4.
MrM*** never address the tracking comments “Unsafe to Driver to
Release”. As I stated there was nothing
To prevent the driver from
delivering my package to my home on 8-23-other than them just skipping me
again
As you can see there are big issue
here with the facts and truthfulness of Lasership. In fact, in the past
I
found some of the delivery people
pushy and rude.
I do not accept his response and
others need to be aware of this company’s policies and actions
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 26" and the dissatisfaction with the accuracy of the tracking information regarding your package and our Customer Service Team.want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They were able to locate my order. I went to pick it up on yesterday
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package. I want to begin by expressing that LaserShip fully acknowledges
and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of our Customer Service Team has since contacted you to review what occurred and took the necessary steps on our end to ensure proper delivery of your packages in the future.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand. We have issued to you an *** Gift Card in the amount of $Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Response to Complaint ID ***.Thank you ~December 16, 2015*** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding missing and/or
delayed packages to your residence on multiple occasionsYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThe issues outlined in your complaint are being researched and addressed with operations management.Unfortunately, we are notable to meet your request of ceasing deliveries to your residenceLasership has no control over the areas in which we deliver nor the addresses deliver to; this is mandated by our clients, the online retailers.Again, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentYou also mentioned that this has happened on one other occasion and therefore we have transferred your information to our Loss Prevention department for further investigation.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on November 22nd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for
the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

November 13, 2015You recently brought to our attention a complaint regarding a missing delivery to your home on October 26, You also explained the difficultly you experienced with our customer service center and initial investigationI want to begin by expressing that Lasership fully
acknowledges and apologizes for this incident.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $*** Gift Card as further recognition of you unsatisfactory experience.Didier M.Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have contacted the retailer about this issue, and they informed me that LaserShip was unable to locate/confirm the package - and I had to wait to see what the shipping company discovers LaserShip has not done anything to show this will not happen again in the future - or shown any real remorse or care for the consumer
Regards,
*** ***

You recently brought to our attention a complaint regarding a package containing medication that was not delivered to your residence on November 30th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Because we are not a national/international carrier such as ***/***/***, we are unable to negotiate entry to military installations or any other federal propertyOur drivers must call from the main gate and wait for someone to come for the packageAlso, we do not determine what the online retailer ships to us for delivery or why they may have switched your medication from *** to LasershipWe are not permitted to request your shipment be switched back to *** as that request can only be initiated by you.We understand your experience was less than adequate and again apologize for the inconvenience.Sincerely,Didier M*** Manager of Delivery Resources