H & R Block Inc.

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 28th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Lazership is saying the online retailer which is *** that they are not responsible for stolen or missing goods, they told me to handle it which the shipping company and ***

You recently brought to our attention a complaint regarding damaged packages on two separate occasionsYou also explained your displeasure with the explanation you were given by customer service as to the status of your packagesIt was unfortunate that you initiated contact before the situation
surrounding your packages were escalated to our claims department.Allow me to begin by expressing that LaserShip fully acknowledges and apologizes for these eventsWe understand the level of stress and frustration these incidents created for youUnfortunately, packages are sometimes unintentionally damaged during the shipping process for various reasonsWe assure you that your packages were not stolen nor were they intentionally damaged.As you are aware, the packages were damaged with no reasonable expectation of repairOur agreement with the online retailer requires that such claims be handled directly through them, They typically issue a refund before contacting Lasership with a corresponding monetary demand.We fully understand that your experience was less than adequate and would like to offer a $***’s gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May 31' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because this is an unacceptable responseIf your business is shipping packages, how are so many packages being lost? This is a pattern with your company, not an isolated incidentI have read hundreds of complaints that are similar to mine
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Although the apology is appreciated
the letter lacks addressing all issues and there is a misrepresentation of the
facts again
1. I have spoken to *** in
the past and they told they do not require a signature and that this
requirement
was coming from Lasership
Regardless, I had conversations with *** several times and was assured
that no signature would be required,
ever, again in the future. However, Lasership drives insist on
signatures
I will not sign again
On 08-24-17, the tracking report
indicated the business was closedThis is simply not true as I
previously
indicated it is a home address and I
was here. The fact is Lasership just skipped the delivery. I
ordered a certain dollar amount so
I would receive next day delivery not a week later
MrM*** indicates the package
was delivered on 08-28-and signed for. Yes, the package was delivered
but
it was not signed for. So
where is he getting this information from? This is a direct lie
4.
MrM*** never address the tracking comments “Unsafe to Driver to
Release”. As I stated there was nothing
To prevent the driver from
delivering my package to my home on 8-23-other than them just skipping me
again
As you can see there are big issue
here with the facts and truthfulness of Lasership. In fact, in the past
I
found some of the delivery people
pushy and rude.
I do not accept his response and
others need to be aware of this company’s policies and actions
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Reponse to Complaint ID ***.*** ***I sincerely apologize for your not receiving your *** gift card as requested. My understanding from the Manager of our Central Customer Service Team, a new card for $was issued earlier today.Again, I am sorry for the delay.Best Regards
~Delivery Resources

Didier M*** ***/fax:*** ***@lasership.comDecember 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint
regarding a missing delivery to your office building on or about December 16thYou also explained the protocol of deliveries to your building does not include delivering to the front door as our tracking information stated.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe delivery protocol you outlined in your complaint has been entered into our database and the local facility’s operations team notified.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 28thYou also explained inaccuracies with regards to the tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreementwith the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 8th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

September 23, 2015You recently brought to our attention a complaint regarding the unfortunate loss of a package scheduled for delivery to your home on 9/11/You also addressed an issue with the tracking information of your packageI want to begin by expressing that Lasership fully acknowledges
what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $*** gift certificate as further recognition of your unsatisfactory experience.Didier M Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 9'“ and the dissatisfaction with the accuracy of the tracking Information regarding your packageI want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***

Dear ***,You recently brought to our attention a complaint regarding a missing delivery to you on or about March 9th and the dissatisfaction with the accuracy of the tracking Information regarding your packageI want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on October 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me I received the items several days too lateI now have to go through the hassle of returning and being reimbursedI'll be making all companies I deal with aware of the way business is handled through LaserShipHow awful.
Do the right thing.
*** ***

You recently brought to our attention a complaint regarding an attempted delivery to your residence on June 7thYou also explained your dissatisfaction with the information you received from *** when you inquired as to the status of your delivery.I want to begin by expressing that LaserShip
fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the driver did not have the access code to gain entry to your communityThis information has been entered into our database and future delays should not occur.According to our systems and record of communication with ***, your package was successfully delivered to you on 6/8.Again, we understand the service you expected was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on October 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M***