H & R Block Inc.

June 5, 2015You recently brought to our attention a complaint regarding your concern about your delivery being left in the hallway of your multi-unit apartment buildingYou also explained dismay as to the reasoning for leaving the package feet from the entrance and not a personOur Customer
Service Department attempted to reach out to you to confirm/clarify if you were able to retrieve the package.I want to express that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this created and we assure you that we are reviewing the breach in protocol that may have caused this to take place.Unfortunately, we are unable to provide your desired refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experience.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 16thYou also explained your concerns regarding protocol not executed by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration this event created for you and assure you the concerns you expressed were address with the operation team and drivers.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on April and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about October and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent:Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 5" and the dissatisfaction with the accuracy of the tracking information regarding your package,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Dear ***,You recently brought to our attention a complaint regarding a delivery issue to you on November 20" and the dissatisfaction with the customer service you experienced when trying to resolve the issue of locating your residence.I Want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Fortunately, your package was delivered today, November 20" at 4:15pm.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***,You recently brought to our attention a complaint regarding missing and the improper handling of deliveries to your residence; the most recent occurring on September 13thYou also explained the difficulty you endured trying to initiate an investigation.I want to begin by expressing that
LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.The Manager of our Customer Service Division contacted you to discuss further the problems you are experiencing and bring resolutionWe understand your experience was less than adequate and are issuing an *** Gift Card in the amount of $Again, we apologize for your unsatisfactory experience.SincerelyDidier M*** Manager of Delivery Resources

I am sorry I had not replied to this sooner
My package was actually delivered to the new address I provided LasershipThe package arrived on 12/24/Even though it appeared that the box had been tampered with (you could tell it had been opened and taped back up again), what really mattered was that my package got there before Christmas Day
Even though my experience with Lasership was not a positive one, since a lot of stress was caused by the untimely delivery of the package, the many phone calls I had to make, the extremely long hold times every time I called, and the different information I received every time, again, I did receive my package by Christmas
I do want to thank Lasership, though, for making the delivery to the address I provided over the phoneThat address was different than the address I had originally provided, since no one would have been there to receive the package, since it was delivered on Christmas Eve
Thank you,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Setptember 18, 2015You recently brought to our attention a complaint regarding the mis-delivery of your package scheduled to be delivered on 9/3/I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress
and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $***.com gift certificate as further recognition of your unsatisfactory experience.Sincerely,Didier M.Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 19thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentAfter further investigation, we are aware of the missteps that occurred and our operations team is working with the driver to ensure this does not happen again.Fortunately, your package was delivered to you on June 20thOur Central Customer Service Manager has established contact with you as further recognition and apology for your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 28thYou also explained inaccuracies with regards to the tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe
understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe extenuating circumstances occurred with the line haul from the vendor to our Warehouse.Although delayed, your package did finally arrive at our facility and successfully delivered to you on the 16th.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding throwing packages on your doorstep on several occasions.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and
assure you that this issues has been escalated to executive managementYour videos were viewed by our General and Regional Operations Teams and are in the process of addressing and resolving these issues with our drivers.Unfortunately, we do not have the authority to reroute your packages to another carrier as you have requested in your complaintThis can only be executed by ***.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 29th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

December 31, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your home on or about December 16thYou
also explained the initial difficulty you had with the tracking and explanation of the whereabouts of your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax *** www.lasership.com

Ms***,You recently brought to our attention a complaint regarding a driver not scanning your return package on November and the dissatisfaction with our protocol in handling returns from customers.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Our protocol, which is agreed upon with the online retailers, is that our drivers will pick up returns to be processed (scanned/labeled) in our facility and not by our driversThere is an electronic transfer of custody that takes place when the drivers return to base.We understand your experience was less than adequate and again apologize for any inconvenience this caused.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:From: Revdex.com of Metro Washington DC Date: Mon, Aug 29, at 7:AMSubject: Fwd: Complaint #***To: ---------- Forwarded message ----------From: *** *** Date: Sat, Aug 27, at 5:PMSubject: Complaint #***To: [email protected] has not resolved this complaint; however, someone returned my package to my houseIt was four days late, and the box had been opened and re-taped shutIt had the words "wrong address" on the boxApparently, lasership hires people who cannot readI have requested that *** NEVER use Lasership to send future packages to me since this company is unreliable. Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on April 11" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources