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H & R Block Inc.

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Reviews H & R Block Inc.

H & R Block Inc. Reviews (597)

Response to Complaint ID ***.Thank you ~Didier M*** ###-###-####/fax.###-###-#### ***@lasership.comDecember 16, 2015*** ** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania KST NW, 10th FloorWashington DC 20005Case ID *** *** ***,You recently
brought to our attention a complaint regarding missing and/or delayed packages to your residence on December 7thYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentAlthough there appears to be a technical issue with the tracking data on our website, we assure you there is no doctoring of informationThe issues outlined in your complaint are being researched and addressed with Operations and IT Management.Unfortunately, as you are aware the package was lost with no reasonable expectation of recoveryAgain, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone ###-###-#### Fax ###-###-#### www.lasership.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 27, 2015You recently brought to our attention a complaint regarding a missing Teacher Plan Book that took place on Separate occasions, You also explained the difficulties you experienced with the tracking information you received both online and verbally when contacting our customer Service
centerI want to begin by expressing that Lasership fully acknowledges and apologizes for what transpired with your ordersWe understand the level of stress and frustration these incidents created for you.As you are aware, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $***.com gift card as further recognition of your unsatisfactory experience.Didier MManger of Delivery Resources

Response to Revdex.com Complaint ID ***.Thank you ~Didier M*** ###-###-####/fax:###-###-#### [email protected] 16, 2015*** ***C/o *** ***Revdex.com of Metro Washington DC and Eastern Pennsylvania KST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently
brought to our attention a complaint regarding missing and/or delayed packages to your residence on December 7" and your experience with customer serviceYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThere appears to be a technical issue with the tracking data on our website and the issues outlined in your complaint are being researched and addressed with *** *** ** ***Further, the details of your encounter with customer service forwarded to and is being handled by our Customer Service Manager.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery ResourcesWoodford Road, Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on October 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

November 18, 2015You recently brought to our attention a complaint regarding a missing delivery to your home on different occasions, You also explained the difficultly you experienced with our customer service center and initial investigationI want to begin by expressing that Lasership fully
acknowledges and apologizes for this incident.As you are aware, the package has been located and is available for pick up by you at your convenience.Didier M.Manager of Delivery Resources

*** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on March 23thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and what you felt was an inadequate customer service response.I want
to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that the incident has been addressed with the driverAny distortion of the facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M***?Manager of Delivery Resources

October 9, 2015You recently brought to our attention a complaint regarding the unfortunate handling and loss of a delivery to your home scheduled for 9/16/You further explained the lack of response from our company during the lengthy span of time in which it was determined the package was
lost.I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intent.As you are aware, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, We fully understand your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on October 26th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a late delivery to your residence on June 21thYou also explained the dissatisfaction with tracking inaccuracies as well as a statement by delivery personnel.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for what transpiredWe understand the level of stress and frustration these events created for you and assure you any distortion of facts regarding the tracking information is never our intentPlease be assured that the driver misspoke and is being interviewed in regards to proper delivery protocol if it is decided that he will remain a part of our fleet.Fortunately, the package was ultimately delivered however we are unable to honor your request for a refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we fully understand and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

February 1, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on or about January 19th
You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and are issuing an *** GiftCard in the amount of $Again, we apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax ###-###-#### www.lasership.com

*** ***,You recently brought to our attention a complaint regarding missing deliveries to your residence on April 8th & 9thYou also explained inaccuracies with regards to the tracking information you received from both the website and the representative you spoke with days later.I want to
begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never out intent.Unfortunately, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for all that transpired. Sincerely;Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 26" and the dissatisfaction with the accuracy of the tracking information regarding your package and our Customer Service Team.want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typicallyissue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

$is owed for failure to deliver in an appropriate time frameVitacost.com promises to deliver in daysQuote from Lasership.com"Delivery could not be completed - Additional information required" from attached PDF (copied from
LaserShips online delivery statusVitacost.com is fully aware of this

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the difficulty you experienced trying to initiate a claim,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.The Manager of our Customer Service Division contacted you to discuss further the incident and is working actively with you to bring resolutionYou were also given her direct dial in order to contact her directly with any future questions/concerns.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,? Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:
WELL LASERSHIP LOST MY PACKAGE TAKING RESPONSIBILITY BUT I
REALLY SAY I WAS STOLEN BY ***.COM?
AND NOBODY? ANSWER BACK OR HAVE
ANY SOLUTION
I TRUST MY MONEY TO ***.COM AND THEY? EVEN SAY ME WHAT IS THE RULE ALLEGED
VIOLATION JUST SAY YOU ARE ¨VIOLATING A RULES¨ I REALLY WANT TO KNOW WHICH ONE
ARE THAT RULES THEY CLAIM
THEN IS THE BEST EXCUSE FOR STRUGGLING FOR THEM NOT TO MAKE
THE REFUND OR SENDING AGAIN MY PURCHASED WITH OTHER COMPANY RESPONSIBLE FOR
SHIPPING
I NEVER IN LIFE THAT NOT IMAGINE BEING ANY POSSIBILITY OF
THEFT VICTIM OF SALES ON LINE COMPANY MOST RENOWN ? IN THE UNITED STATES OF AMERICA AND THE WORLD
KNOWN AS ***.COM
I ALWAYS THOUGHT THERE WAS ANY SOLUTION BUT WAS NOT SO IN MY
CASE
THANK YOU FOR SUPPORTING FOLLOW ILLOGICAL AND UNEXPLAINABLE
COMPANY RESPONSE ***.COM
GOODBYE ABUSED A CUSTOMER, NO ANSWER, STOLEN AND WITHOUT ANY
POSSIBILITY OF SOLUTION FOR A FAIR AND LESS PEOPLE HUMANLY POSSIBLE EXIST
ABILITY TO SOLVE
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 7th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M*** Manager of Delivery Resources

September 25, 2015You recently brought to our attention a complaint regarding the unfortunate handling of a delivery to your home scheduled for 9/12/You also addressed an issue with the validity of the tracking information of your packageI want to begin by expressing that Lasership fully
acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intent.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory? experience.Sincerely,Didier M.Manager of Delivery Resources

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Address: 785 Wonderland Rd. S., Upper Marlboro, MD., Maryland, United States, 20774

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