H & R Block Inc.

Ms***,You recently brought to our attention a complaint regarding a driver not scanning your return package on November and the dissatisfaction with our protocol in handling returns from customers.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident,
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Our protocol, which is agreed upon with the online retailers, is that our drivers will pick up returns to be processed (scanned/labeled) in our facility and not by our driversThere is an electronic transfer of custody that takes place when the drivers return to base.We understand your experience was less than adequate and again apologize for any inconvenience this caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about November 25" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 27" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand,We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about March 17" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding an attempted delivery to your residence on June 7thYou also explained your dissatisfaction with the information you received from *** when you inquired as to the status of your delivery.I want to begin by expressing that LaserShip
fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the driver did not have the access code to gain entry to your communityThis information has been entered into our database and future delays should not occur.According to our systems and record of communication with ***, your package was successfully delivered to you on 6/8.Again, we understand the service you expected was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on November 8th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.The Manager of our Customer Service Department spoke with you earlier today to confirm a replacement was shipped to you by the retailer and received.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M*** Manager of Delivery Resources

Ms***,You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the difficulty you experienced trying to initiate a claim,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.The Manager of our Customer Service Division contacted you to discuss further the incident and is working actively with you to bring resolutionYou were also given her direct dial in order to contact her directly with any future questions/concerns.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely, Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing shipmentAllow me to begin by expressing that LaserShip fully acknowledges and apologizes for what transpiredWe understand the level of stress and frustration this incident created for you.As you are already aware, we forwarded
your concerns to our Central Customer Service Manager and requested a team member reach out to you immediatelyWe hope that your experience with representatives Jordan and Nicole met your expectation.After an investigation was conducted, it was determined your shipment lost with no reasonable expectation of being locatedOur agreement with the online retailer requires that such claims be handled directly through them, They typically issue a refund before contacting Lasership with a corresponding monetary demandIt is our understanding the ***’s is in the process of shipping a replacement to you.Although you are receiving a replacement from ***'s, we fully understand your experience was less than adequate and would like to offer a $***’s gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They are providing a answer In fact someone from the town in which I work found the package on their front lawn - nowhere near my address and brought the package to me They did not lose the package - they delivered it to a wrong address as is their pattern from all of the complaints which can be found here and on the internet
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It doesn't do anything to change the situationLasership lied to me twice and their response, while acknowledging that they took responsibility for losing the item does nothing to change the situationTheir response is basically that I have to rely on the shipper to make me whole, and not them
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the
incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 19thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes
for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentAfter further investigation, we are aware of the missteps that occurred and our operations team is working with the driver to ensure this does not happen again.Fortunately, your package was delivered to you on June 20thOur Central Customer Service Manager has established contact with you as further recognition and apology for your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources

October 1, 2015You recently brought to our attention a complaint regarding the unprofessional actions of a driver delivering to your residence on 9/21/You outlined the series of events that occurred resulting in damage to your front lawnI want to begin by expressing that Lasership fully
acknowledges what transpired and apologizes for the incident you enduredWe understand the level of stress and frustration this created for you.Due to the nature of what happened, we determined that your complaint should be directed and handled by our Central Customer Service Team and Claims Department in a joint effort to investigate and ultimately repair the damages.Our Customer Service Manager, Carrie P***, informed us that the driver did in fact return to address the damage and a payment schedule was negotiated and agreed upon by both parties.Again, we apologize for what transpired and hope your delivery experience with Lasership in the future will be a pleasant one.Sincerely,Didier M.Manager of Delivery Resources

November 11, 2016You recently brought to our attention a complaint regarding a missing delivery to your residence on November 4th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and
apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources

Response to Complaint ID ***.Thank you ~December 16, 2015*** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding missing and/or
delayed packages to your residence on multiple occasionsYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThe issues outlined in your complaint are being researched and addressed with operations management.Unfortunately, we are notable to meet your request of ceasing deliveries to your residenceLasership has no control over the areas in which we deliver nor the addresses deliver to; this is mandated by our clients, the online retailers.Again, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax *** www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on December and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident
We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M*** Manager of Delivery Resources

February 1, 2015*** *** ***C/o *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC 20005Case ID *** ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on or about January 19th
You also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and are issuing an *** GiftCard in the amount of $Again, we apologize for your unsatisfactory experience.Sincerely,Didier M*** Manager of Delivery Resources*** *** ***, Vienna, VA *** Phone *** Fax ###-###-#### www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 5thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnel and ultimately the inaccurate tracking information you received.I want to
begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and are issuing an *** Gift Card in the amount of $Again, we apologize for your unsatisfactory experience.Sincerely, Didier M*** Manager of Delivery Resources