[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey did send a check, but they do not stand behind there customers as her last message saidIt was a complete hassle and took several hours (literally) on the phone with several different people and cases with this company and still did not get resolved after mos until I told them I would be contacting the news station with my story later that dayThat's when the general manager said he would refund my money Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's refund is being granted for the full amount requested in this complaintCheck was mailed to client on 3/28/via regular mailAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, the District Manager has contacted Ms [redacted] to address her concernsThe District Manager assigned an Enrolled Agent to review Ms [redacted] ’s tax return and determined the return is correct As a client service gesture we refunded Ms [redacted] the cost of tax preparation fees, penalties and interest accrued for tax year We also would like to apologize for any inconvenience this issue may have caused Ms [redacted] As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was not contacted by district offices, and I was never told that H&R Block wanted to dispute the [redacted] claimWhen I went to my local H&R office, [redacted] told me that it was a 'clear error on their part'I would like proof of these records saying I was contacted and that I declined the challenge to [redacted] I would still like an itemized list of the breakdown of my lump sum payment for my tax preparation fees Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I agree 110% that I received all correspondence from the IRS, if the complaint was read correctly I didn’t say that was the reason for the current complaintWhat I don’t have returned from me by HRB is all my tax records that I gave to Mr [redacted] This would be things like my mileage log, bank accounts, 1099s, w4s and other personal informationI can’t help but find it funny that HRB says – That this is the fault of the post office, this never would have happened if the personal information was handled properly and the way I asked (being delivered certified mail) in multiple emailsAs stated before anyone with an ounce of common sense would send such materials as carefully as possible To say HRB is not responsible is also laughable HRB fights as hard as they can to not take responsibility of their actions Sense HRB couldn’t get the information I need to move forward with the Offer and Compromise correctly, how would you figure this isn’t HRBs fault? If I lost or mishandled your information would it your fault? Think about that for a second I need this matter resolved and will take all actions needed to have it doneI believe HRB knows all the documentation I have against them and believe it would be smarter for them to admit the mistakes made and move on Regards, [redacted]
Dear Revdex.com,H&R Block has reviewed Mr [redacted] ' rebuttal to our prior responseWhile we still stand by our prior response, we would like to resolve this issue in good faithMr [redacted] ' request for payment of $is being grantedThe check will be mailed out today via [redacted] overnight mailMr [redacted] should receive the check in the mail tomorrow, May 3rd, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
Thank you, Sandra for making this right for your customerThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution to this complaint, records show that our District Office contacted Mr [redacted] directly and have reached a mutually acceptable resolutionAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I opened the Complaint ID: [redacted] on: 2/24/at 11:PMHRBlock contacted me to try to find a solution but all of a sudden they went silent and no resolution has been offeredRevdex.com closed the case since they didn't hear from me after days of idle activity but I was still waiting to hear from HRBLOCKI am really trying to avoid legal action and try to work something out with HRBLOCK and settle this the easiest way possible for both sidesThey also made me realize that they messed up my tax return not by $2,but by more than $5,I'm attaching the original complaint on a PDF fileDesired Outcome:Same as the original complaint Regards, [redacted]
Dear Revdex.com,In response to this complaint, our digital team has attempted to reach Mr [redacted] to address matters directly but have been unsuccessfulIf Mr [redacted] is still in need of assistance, we ask that he contact our office at the number referenced on his voicemail Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block disagrees with Mr [redacted] 's allegations regarding the lack of contact by H&R BlockOur records reflect that Mr [redacted] spoke with the local office on May 12, I called and left a voicemail message for Mr [redacted] on May 28, and he returned that call and spoke with a representative on the Executive Escalations team on May 29th, Additionally, Mr [redacted] left a voicemail for me on May 29, in which he alleges that another tax preparation company found a bigger return or less tax liability based on the return they prepared for him, using the same information that H&R Block had access to.While we regret that he appears dissatisfied with his experience at H&R Block, we stand by our original response dated 6/2/and we refer your office back to that responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialThe client has the responsibility to have the returns reviewed for qualification under our Maximum Refund GuaranteeHowever if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe required documents were received by me yesterday, June 27, Thank you for your assistance in this matter Regards, [redacted]
Dear Revdex.com, In resolution of this matter, records reflect that our district office contacted Ms [redacted] and have reached a mutually acceptable resolutionAs such we consider matters resolvedMs***'s tax preparation fees will be refunded and she can expect her check within to daysSincerely, Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] **Attempts have also been made to contact ***I have left messages with her receptionistI took off work today (again) to try and get our money back of filing the taxesShe did call today and tried to bully my husbandStating he is responsible for there error and how he will pay penalties.We have done what is needed from usThey were given all the information to correctly do our taxes and made a dollar mistakeWe are aware we will be paying back there errorWe paid to have our taxes done correctly, which they were notI do not feel we should also need to pay they the we gave them to do the taxesThey were done incorrectly and not by anything we didTo have [redacted] call and be so rude to my husband is not okI expect you to refund our part of paying you to do our taxes.As we too have attempted to contact her.I have already missed time due to your errorI would request the Revdex.com to have it written on this as I am sure there will be many more people with similar concerns
Dear Revdex.com: In response to this matter, our investigation reflects that Ms***'s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client Our records reflect that Franchisee, [redacted] is in the process of contacting Ms [redacted] directly in his efforts to reach a mutually acceptable resolutionPlease also be advised that the reimbursement of penalities and interest has been submitted for processing as it is warrented in this caseIf Ms*** would like to discuss this matter further, we ask that she contact [redacted] directly at ###-###-#### We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly However, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block ?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I have been unable to complete my taxes because I was informed that because the intial forms were reject that I could not efile again and because of that I have to do that I will have to pay the full amount for the cost of filling out of my own pocket and not out of my refundI do not make a lot of money and to have to come up with that really hurts me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I dont necessarily want the case closed just yet as I received a refund but it was only a partial refund because I guess something with the computers, so the branch manager and I spoke this weekend and she told me that she will have to resubmit that I receive the remainder of the amount I paid I asked her when this would be received and she wasnt sure Its not that I dont think she will put in for the remaining dollars, I do however want to make sure I receive it and there isnt going to a further issue Regards, [redacted]
Dear Revdex.com,In resolution to this matter, Ms [redacted] claim has been approved for the full amount requested in her complaintThe check will be sent out on Wednesday, June 29, via next day delivery.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to Mr [redacted] 's rebuttal, our review determines the rebuttal raises no new issues Therefore, we stand by our original response dated 9/19/and refer your office back to that responseWhile we regret that Mr [redacted] appears to be dissatisfied with his experience, we feel our requests for additional documentation is reasonable and necessary to move forwardSincerely, Destini *C [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey did send a check, but they do not stand behind there customers as her last message saidIt was a complete hassle and took several hours (literally) on the phone with several different people and cases with this company and still did not get resolved after mos until I told them I would be contacting the news station with my story later that dayThat's when the general manager said he would refund my money Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's refund is being granted for the full amount requested in this complaintCheck was mailed to client on 3/28/via regular mailAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, the District Manager has contacted Ms [redacted] to address her concernsThe District Manager assigned an Enrolled Agent to review Ms [redacted] ’s tax return and determined the return is correct As a client service gesture we refunded Ms [redacted] the cost of tax preparation fees, penalties and interest accrued for tax year We also would like to apologize for any inconvenience this issue may have caused Ms [redacted] As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was not contacted by district offices, and I was never told that H&R Block wanted to dispute the [redacted] claimWhen I went to my local H&R office, [redacted] told me that it was a 'clear error on their part'I would like proof of these records saying I was contacted and that I declined the challenge to [redacted] I would still like an itemized list of the breakdown of my lump sum payment for my tax preparation fees Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I agree 110% that I received all correspondence from the IRS, if the complaint was read correctly I didn’t say that was the reason for the current complaintWhat I don’t have returned from me by HRB is all my tax records that I gave to Mr [redacted] This would be things like my mileage log, bank accounts, 1099s, w4s and other personal informationI can’t help but find it funny that HRB says – That this is the fault of the post office, this never would have happened if the personal information was handled properly and the way I asked (being delivered certified mail) in multiple emailsAs stated before anyone with an ounce of common sense would send such materials as carefully as possible To say HRB is not responsible is also laughable HRB fights as hard as they can to not take responsibility of their actions Sense HRB couldn’t get the information I need to move forward with the Offer and Compromise correctly, how would you figure this isn’t HRBs fault? If I lost or mishandled your information would it your fault? Think about that for a second I need this matter resolved and will take all actions needed to have it doneI believe HRB knows all the documentation I have against them and believe it would be smarter for them to admit the mistakes made and move on Regards, [redacted]
Dear Revdex.com,H&R Block has reviewed Mr [redacted] ' rebuttal to our prior responseWhile we still stand by our prior response, we would like to resolve this issue in good faithMr [redacted] ' request for payment of $is being grantedThe check will be mailed out today via [redacted] overnight mailMr [redacted] should receive the check in the mail tomorrow, May 3rd, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
Thank you, Sandra for making this right for your customerThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution to this complaint, records show that our District Office contacted Mr [redacted] directly and have reached a mutually acceptable resolutionAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I opened the Complaint ID: [redacted] on: 2/24/at 11:PMHRBlock contacted me to try to find a solution but all of a sudden they went silent and no resolution has been offeredRevdex.com closed the case since they didn't hear from me after days of idle activity but I was still waiting to hear from HRBLOCKI am really trying to avoid legal action and try to work something out with HRBLOCK and settle this the easiest way possible for both sidesThey also made me realize that they messed up my tax return not by $2,but by more than $5,I'm attaching the original complaint on a PDF fileDesired Outcome:Same as the original complaint Regards, [redacted]
Dear Revdex.com,In response to this complaint, our digital team has attempted to reach Mr [redacted] to address matters directly but have been unsuccessfulIf Mr [redacted] is still in need of assistance, we ask that he contact our office at the number referenced on his voicemail Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,H&R Block disagrees with Mr [redacted] 's allegations regarding the lack of contact by H&R BlockOur records reflect that Mr [redacted] spoke with the local office on May 12, I called and left a voicemail message for Mr [redacted] on May 28, and he returned that call and spoke with a representative on the Executive Escalations team on May 29th, Additionally, Mr [redacted] left a voicemail for me on May 29, in which he alleges that another tax preparation company found a bigger return or less tax liability based on the return they prepared for him, using the same information that H&R Block had access to.While we regret that he appears dissatisfied with his experience at H&R Block, we stand by our original response dated 6/2/and we refer your office back to that responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialThe client has the responsibility to have the returns reviewed for qualification under our Maximum Refund GuaranteeHowever if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe required documents were received by me yesterday, June 27, Thank you for your assistance in this matter Regards, [redacted]
Dear Revdex.com, In resolution of this matter, records reflect that our district office contacted Ms [redacted] and have reached a mutually acceptable resolutionAs such we consider matters resolvedMs***'s tax preparation fees will be refunded and she can expect her check within to daysSincerely, Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] **Attempts have also been made to contact ***I have left messages with her receptionistI took off work today (again) to try and get our money back of filing the taxesShe did call today and tried to bully my husbandStating he is responsible for there error and how he will pay penalties.We have done what is needed from usThey were given all the information to correctly do our taxes and made a dollar mistakeWe are aware we will be paying back there errorWe paid to have our taxes done correctly, which they were notI do not feel we should also need to pay they the we gave them to do the taxesThey were done incorrectly and not by anything we didTo have [redacted] call and be so rude to my husband is not okI expect you to refund our part of paying you to do our taxes.As we too have attempted to contact her.I have already missed time due to your errorI would request the Revdex.com to have it written on this as I am sure there will be many more people with similar concerns
Dear Revdex.com: In response to this matter, our investigation reflects that Ms***'s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client Our records reflect that Franchisee, [redacted] is in the process of contacting Ms [redacted] directly in his efforts to reach a mutually acceptable resolutionPlease also be advised that the reimbursement of penalities and interest has been submitted for processing as it is warrented in this caseIf Ms*** would like to discuss this matter further, we ask that she contact [redacted] directly at ###-###-#### We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly However, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block ?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] I have been unable to complete my taxes because I was informed that because the intial forms were reject that I could not efile again and because of that I have to do that I will have to pay the full amount for the cost of filling out of my own pocket and not out of my refundI do not make a lot of money and to have to come up with that really hurts me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I dont necessarily want the case closed just yet as I received a refund but it was only a partial refund because I guess something with the computers, so the branch manager and I spoke this weekend and she told me that she will have to resubmit that I receive the remainder of the amount I paid I asked her when this would be received and she wasnt sure Its not that I dont think she will put in for the remaining dollars, I do however want to make sure I receive it and there isnt going to a further issue Regards, [redacted]
Dear Revdex.com,In resolution to this matter, Ms [redacted] claim has been approved for the full amount requested in her complaintThe check will be sent out on Wednesday, June 29, via next day delivery.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to Mr [redacted] 's rebuttal, our review determines the rebuttal raises no new issues Therefore, we stand by our original response dated 9/19/and refer your office back to that responseWhile we regret that Mr [redacted] appears to be dissatisfied with his experience, we feel our requests for additional documentation is reasonable and necessary to move forwardSincerely, Destini *C [redacted] Associate Business AnalystH&R Block