[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and assuming that H&R Block stays true to their word (if amended IRS tax return is denied, H&R Block will fully reimburse us for the amount owed - Michelle U [redacted] via phone conversation), I find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because whether or not I purchased their peace of mind H&R Block is responsible for their mistake and still should make restitution.Regards, [redacted]
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that the franchise office have tried to reach Ms [redacted] by phone and email to address this matter directly but have been unsuccessfulIt is the franchisee's belief that two way communication is necessary in this caseTherefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact the H&R Block franchise office directlySincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me H&R Block took full responsibility for total tax liability and sent check for lien amount of $2,Payment was sent overnight mail on 11/10/I was also reimbursed for filing fees, accrued Penalties and InterestI am very satisfied Regards, Michael S***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will await my refund for the processing fee and hope to soon get my refund Regards, [redacted]
Dear Revdex.com,In resolution to this matter, we sincerely regret Mr [redacted] 's experience with our services this tax seasonWe approve Mr [redacted] 's request and are processing a refund that will be sent to the address of record in to business days We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, District General Manager, [redacted] , contacted Ms [redacted] directly and reached a mutually acceptable resolution of amending the return at no cost to Ms [redacted] As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did received the payment, even though H&R Block mailed the payment to wrong addresses timesThe 3rd time it was sent to and nice lady a block away and I was able to retrieve it with the help of UPS.It is hard to believe that after year as H&R Block costumer they did not have my address on fileEvery year I receive junk mail from them.I cannot trust a careless company with my tax data when they cannot even get an address right.You lost me and a couple of friends as customers and since I mentioned at work several co-workers Regards, [redacted] ***
Dear Revdex.com,In resolution to this matter, our investigation reflects that Mrs [redacted] 's complaint is against a franchise office which as the responsibility to resolve this matter directly with your office and directly with the clientRecords show that the franchise office contacted Mr [redacted] directly and a resolution was providedIt is the franchisee's belief that the tax return was prepared correctly with the information provided and therefore has respectfully denied Mr [redacted] request for a refund at this timeSincerely, Quintina M*** Associate Business Analyst
In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] s The claim has been approved for the full amount requested in her complaint and the check will be sent directly to Ms [redacted] s We ask that the Bureau note our current efforts to resolve Ms [redacted] s' complaintSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I still have not received a refund, in addition I gained new knowledge today of the responsibility the [redacted] H&R block office had for our returns Our business met with a new CPA today who has been forced to take over because of the incompetence of H&R block in completing our business returns We were forced to pull the paperwork from the NEW H&R Block office because of the extreme extended timeline given for completionH&R Block corporate had our taxes transferred from the [redacted] MD office to the "new" office in Waynesboro PA Both offices were unable to complete the job We had no choice but to pick up incomplete returns and have a CPA complete them Since the [redacted] MD office had our taxes since March, they had a responsibility to file for an extension if they were not completed on time They failed to do this We were informed today from the CPA that we possibly could be billed by the IRS for the business taxes being filed months late up to $per month, per partner I will expect that H&R Block pay this bill in addition to the original refund requested and ALSO the CPA's bill The incompetence of H&R Block has not only been extremely stressful, it is going to result in excessive costs because of penalties and interest that could have been avoided had H&R Block filed the proper forms and communicated with us We will be forced to take other action if H&R Block does not step up and resolve the issues they createdP.S The tax officer [redacted] from the [redacted] office who neglected our business taxes informed us, when asked, that there is no penalties or fees associated with filing business tax form late We were worried about this when he informed us at 9:30pm on tax date due (4/18) that he still had not completed our business taxes! He filed our personal returns that evening(before informing us the business taxes were not completed), without the business taxes being filed, which is against IRS standard rules Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, the claim for Penalties and Interest was approved and payment was provided to the client on March 19, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: After being treated so poorly, lied to numerous times, hung up on, waiting on hold for 4+ hours, and completely disregarded after my attempts to fix H and R Blocks mistake, I am seeking an additional accommodation from this business for their poor business ethics, practices and morals Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First off they never offered to do my taxes for free this year, where is that in writing? I would never have rejected that offerI would love to see proof that they offered that to me, all I was told was I got a refund for the taxes this year because they were badly botchedI would gladly take them up on the offer of having my taxes done for free this year, I want that in writingSecond I paid the full amount to the IRS that I was told to pay by [redacted] after my taxes were finally acceptedHe gave me papers with totals of additional amounts I owed to both the IRS and [redacted] which I paid in fullWhy am I responsible to pay the additional amount if I was told the wrong amount by ***? Doesn't that mean he made the mistake and put the wrong amount that I owed the IRS which is why I owe more moneyWould that be covered by the peace of mind claim that is the tax professionals error I do not see how I am responsible if I paid the amount that I was told to pay and then I got a letter from the IRS detailing I did not pay the correct amount Regards, [redacted] ***
Dear Revdex.com,In response to this matter, H&R Block is currently in the process of assisting Ms***We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: It has not been resolved yet and I previously contacted them for months before anyone even got back to me Right now, I am working Robert at the Duke Street locationI do not want to close this case until we get everything done due the run around with H and R Block and the ongoing hassle that I endured with the company Regards, [redacted]
To whom it may concern: I accept that the matter is closed as far as the extent of what the Revdex.com can doYet, I do see a NY return in the copies they provided meYet, the Federal and VTtaxes were most importantLastly, they acted criminally charging $for non-business taxes, no dependents, and only completed the least complicated taxes an adult can fileI will allow others to know of the great help your organization provided against this corrupt organizationThank you so very kindly Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In response to Ms [redacted] 's rebuttal, I contacted Ms [redacted] directly to addressWe have refunded Ms [redacted] 's tax preparation fees and a check has been sent overnight night with a delivery date of 7/1/As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Quintina M***Associate Business Analyst?
Dear Revdex.com,In response to this complaint, records reflect that our district manager has engaged in several extensive conversations with Mr [redacted] concerning this complaintMr [redacted] ’s tax return was prepared, e- filed but then rejected by the IRS with an alert that his identity was being used by someone elseMr [redacted] returned to his local H&R Block office and a paper return was provided for him to mail in.We later learned that the tax return was never mailed to the IRS and that Mr [redacted] contacted a CPA who also prepared a tax return on his behalfMr [redacted] filed a complaint with his local H&R Block office alleging that his tax return had been prepared incorrectly and demanded a tax preparation fee reimbursement We advised Mr [redacted] that we would be unable to return any fees until we had an opportunity to review his paperwork in person, at the tax office with a tax professionalPlease note that H&R Block has made repeated request for Mr [redacted] to return to the office with his paperwork so we could review his tax return and correct any errors if necessary however, Mr [redacted] declinedMr [redacted] became combative and insisted that if we did not return his fees he would continue to file additional complaints It is Mr [redacted] ’s belief that tax preparation fees should be reimbursed because he never filed our tax returnIt is our belief that a service was provided and we would have taken any necessary steps to correct the return and possibly refund fees, if given the opportunity We also believe that our requests are reasonable and that we prepared the tax return correct with the information provided during the tax interview.Should Mr [redacted] remain interested in setting an appointment with the office to further review the tax return, we ask that he contact the district manager directly Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] - refer to my original complainMy wife and I have been more than accommodating with HandR block while they were late filing our returns by one full year, after we provided all the documents to them that they asked us to file a and returnEven after they filed the return, IRS contacted us several times because of the gross errors HandR made in our tax returns resulting in us paying extra payments to IRS for taxes1)We paid more than $dollars extra tax than what HandR block calculated in a Tax Return, which we paid by taking out a small loan from a friend2) HandR made factual errors in our family size, dependents information was missing and that resulted in IRS sending the tax returns back and recalculated the tax amounts again, and 3) IRS levied penalties and interest payments of late filing for which we had to visit IRS offices several times...the issue is still pending about those payments.and IRS will let us know if we still owe them penalties and interest (close to $5000) after reviewing the amended returnThen IRS found more errors in HandR block return where as in addition to the above mistakes in tax calculations and late filing - HandR block failed to provide our kids appropriate information and social security numbers that resulted in us not receiving the dependent credits and exemptionsWhen we contacted HandR block we got a lot of run around and excuses that and we finally had to file a complaint to your organisationHandR block finally filed a amended return that MIGHT waive the penalties and interest charges from IRS that are still pending but we have not heard from IRS that if they have waived those fees yetand hence this complaint should not be closed for two reasons:IRS have not fully resolved the tax issues, penalties and interest that were caused by HandR errors and lack of due diligenceIf IRS review of amended return still results in penalties and interest H and R Block should pay for those charges, according to the HandR policy linked here: https://www.hrblock.com/popups/accurate_calculations_guarantee_online.htmlWe have not received a refund from HandR block for the tax return fees they have charged usThere were many factual and tax calculation errors found on those returns as a result we have another Tax accountant looking at the 2012, tax returns to do the due diligence and they informed us that we should not have paid enormous taxes payments calculated by HandR block in the first placeWe at least should receive the filing fees we paid to HandR block for the year and We hope we can resolve these issues through your organizations complain process, if you still choose to close this complaint then we will seek a lawsuit against HandR blockI am in the filed in [redacted] and in [redacted] and have very limited acres to internet, hence I do not get your messages in a timely mannerI am copying my wife on this email, she is in USA, and request that you cc her in all communications as well Many thanks for your consideration and helping to resolve this issue Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and assuming that H&R Block stays true to their word (if amended IRS tax return is denied, H&R Block will fully reimburse us for the amount owed - Michelle U [redacted] via phone conversation), I find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because whether or not I purchased their peace of mind H&R Block is responsible for their mistake and still should make restitution.Regards, [redacted]
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that the franchise office have tried to reach Ms [redacted] by phone and email to address this matter directly but have been unsuccessfulIt is the franchisee's belief that two way communication is necessary in this caseTherefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact the H&R Block franchise office directlySincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me H&R Block took full responsibility for total tax liability and sent check for lien amount of $2,Payment was sent overnight mail on 11/10/I was also reimbursed for filing fees, accrued Penalties and InterestI am very satisfied Regards, Michael S***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will await my refund for the processing fee and hope to soon get my refund Regards, [redacted]
Dear Revdex.com,In resolution to this matter, we sincerely regret Mr [redacted] 's experience with our services this tax seasonWe approve Mr [redacted] 's request and are processing a refund that will be sent to the address of record in to business days We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, District General Manager, [redacted] , contacted Ms [redacted] directly and reached a mutually acceptable resolution of amending the return at no cost to Ms [redacted] As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did received the payment, even though H&R Block mailed the payment to wrong addresses timesThe 3rd time it was sent to and nice lady a block away and I was able to retrieve it with the help of UPS.It is hard to believe that after year as H&R Block costumer they did not have my address on fileEvery year I receive junk mail from them.I cannot trust a careless company with my tax data when they cannot even get an address right.You lost me and a couple of friends as customers and since I mentioned at work several co-workers Regards, [redacted] ***
Dear Revdex.com,In resolution to this matter, our investigation reflects that Mrs [redacted] 's complaint is against a franchise office which as the responsibility to resolve this matter directly with your office and directly with the clientRecords show that the franchise office contacted Mr [redacted] directly and a resolution was providedIt is the franchisee's belief that the tax return was prepared correctly with the information provided and therefore has respectfully denied Mr [redacted] request for a refund at this timeSincerely, Quintina M*** Associate Business Analyst
In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] s The claim has been approved for the full amount requested in her complaint and the check will be sent directly to Ms [redacted] s We ask that the Bureau note our current efforts to resolve Ms [redacted] s' complaintSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I still have not received a refund, in addition I gained new knowledge today of the responsibility the [redacted] H&R block office had for our returns Our business met with a new CPA today who has been forced to take over because of the incompetence of H&R block in completing our business returns We were forced to pull the paperwork from the NEW H&R Block office because of the extreme extended timeline given for completionH&R Block corporate had our taxes transferred from the [redacted] MD office to the "new" office in Waynesboro PA Both offices were unable to complete the job We had no choice but to pick up incomplete returns and have a CPA complete them Since the [redacted] MD office had our taxes since March, they had a responsibility to file for an extension if they were not completed on time They failed to do this We were informed today from the CPA that we possibly could be billed by the IRS for the business taxes being filed months late up to $per month, per partner I will expect that H&R Block pay this bill in addition to the original refund requested and ALSO the CPA's bill The incompetence of H&R Block has not only been extremely stressful, it is going to result in excessive costs because of penalties and interest that could have been avoided had H&R Block filed the proper forms and communicated with us We will be forced to take other action if H&R Block does not step up and resolve the issues they createdP.S The tax officer [redacted] from the [redacted] office who neglected our business taxes informed us, when asked, that there is no penalties or fees associated with filing business tax form late We were worried about this when he informed us at 9:30pm on tax date due (4/18) that he still had not completed our business taxes! He filed our personal returns that evening(before informing us the business taxes were not completed), without the business taxes being filed, which is against IRS standard rules Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, the claim for Penalties and Interest was approved and payment was provided to the client on March 19, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: After being treated so poorly, lied to numerous times, hung up on, waiting on hold for 4+ hours, and completely disregarded after my attempts to fix H and R Blocks mistake, I am seeking an additional accommodation from this business for their poor business ethics, practices and morals Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First off they never offered to do my taxes for free this year, where is that in writing? I would never have rejected that offerI would love to see proof that they offered that to me, all I was told was I got a refund for the taxes this year because they were badly botchedI would gladly take them up on the offer of having my taxes done for free this year, I want that in writingSecond I paid the full amount to the IRS that I was told to pay by [redacted] after my taxes were finally acceptedHe gave me papers with totals of additional amounts I owed to both the IRS and [redacted] which I paid in fullWhy am I responsible to pay the additional amount if I was told the wrong amount by ***? Doesn't that mean he made the mistake and put the wrong amount that I owed the IRS which is why I owe more moneyWould that be covered by the peace of mind claim that is the tax professionals error I do not see how I am responsible if I paid the amount that I was told to pay and then I got a letter from the IRS detailing I did not pay the correct amount Regards, [redacted] ***
Dear Revdex.com,In response to this matter, H&R Block is currently in the process of assisting Ms***We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: It has not been resolved yet and I previously contacted them for months before anyone even got back to me Right now, I am working Robert at the Duke Street locationI do not want to close this case until we get everything done due the run around with H and R Block and the ongoing hassle that I endured with the company Regards, [redacted]
To whom it may concern: I accept that the matter is closed as far as the extent of what the Revdex.com can doYet, I do see a NY return in the copies they provided meYet, the Federal and VTtaxes were most importantLastly, they acted criminally charging $for non-business taxes, no dependents, and only completed the least complicated taxes an adult can fileI will allow others to know of the great help your organization provided against this corrupt organizationThank you so very kindly Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In response to Ms [redacted] 's rebuttal, I contacted Ms [redacted] directly to addressWe have refunded Ms [redacted] 's tax preparation fees and a check has been sent overnight night with a delivery date of 7/1/As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Quintina M***Associate Business Analyst?
Dear Revdex.com,In response to this complaint, records reflect that our district manager has engaged in several extensive conversations with Mr [redacted] concerning this complaintMr [redacted] ’s tax return was prepared, e- filed but then rejected by the IRS with an alert that his identity was being used by someone elseMr [redacted] returned to his local H&R Block office and a paper return was provided for him to mail in.We later learned that the tax return was never mailed to the IRS and that Mr [redacted] contacted a CPA who also prepared a tax return on his behalfMr [redacted] filed a complaint with his local H&R Block office alleging that his tax return had been prepared incorrectly and demanded a tax preparation fee reimbursement We advised Mr [redacted] that we would be unable to return any fees until we had an opportunity to review his paperwork in person, at the tax office with a tax professionalPlease note that H&R Block has made repeated request for Mr [redacted] to return to the office with his paperwork so we could review his tax return and correct any errors if necessary however, Mr [redacted] declinedMr [redacted] became combative and insisted that if we did not return his fees he would continue to file additional complaints It is Mr [redacted] ’s belief that tax preparation fees should be reimbursed because he never filed our tax returnIt is our belief that a service was provided and we would have taken any necessary steps to correct the return and possibly refund fees, if given the opportunity We also believe that our requests are reasonable and that we prepared the tax return correct with the information provided during the tax interview.Should Mr [redacted] remain interested in setting an appointment with the office to further review the tax return, we ask that he contact the district manager directly Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] - refer to my original complainMy wife and I have been more than accommodating with HandR block while they were late filing our returns by one full year, after we provided all the documents to them that they asked us to file a and returnEven after they filed the return, IRS contacted us several times because of the gross errors HandR made in our tax returns resulting in us paying extra payments to IRS for taxes1)We paid more than $dollars extra tax than what HandR block calculated in a Tax Return, which we paid by taking out a small loan from a friend2) HandR made factual errors in our family size, dependents information was missing and that resulted in IRS sending the tax returns back and recalculated the tax amounts again, and 3) IRS levied penalties and interest payments of late filing for which we had to visit IRS offices several times...the issue is still pending about those payments.and IRS will let us know if we still owe them penalties and interest (close to $5000) after reviewing the amended returnThen IRS found more errors in HandR block return where as in addition to the above mistakes in tax calculations and late filing - HandR block failed to provide our kids appropriate information and social security numbers that resulted in us not receiving the dependent credits and exemptionsWhen we contacted HandR block we got a lot of run around and excuses that and we finally had to file a complaint to your organisationHandR block finally filed a amended return that MIGHT waive the penalties and interest charges from IRS that are still pending but we have not heard from IRS that if they have waived those fees yetand hence this complaint should not be closed for two reasons:IRS have not fully resolved the tax issues, penalties and interest that were caused by HandR errors and lack of due diligenceIf IRS review of amended return still results in penalties and interest H and R Block should pay for those charges, according to the HandR policy linked here: https://www.hrblock.com/popups/accurate_calculations_guarantee_online.htmlWe have not received a refund from HandR block for the tax return fees they have charged usThere were many factual and tax calculation errors found on those returns as a result we have another Tax accountant looking at the 2012, tax returns to do the due diligence and they informed us that we should not have paid enormous taxes payments calculated by HandR block in the first placeWe at least should receive the filing fees we paid to HandR block for the year and We hope we can resolve these issues through your organizations complain process, if you still choose to close this complaint then we will seek a lawsuit against HandR blockI am in the filed in [redacted] and in [redacted] and have very limited acres to internet, hence I do not get your messages in a timely mannerI am copying my wife on this email, she is in USA, and request that you cc her in all communications as well Many thanks for your consideration and helping to resolve this issue Regards, [redacted]