Dear Revdex.com,In response to Ms [redacted] 's rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 8/2/and refer your office back to that response.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, Ms [redacted] has been contacted and we are working with her directly to reissue the checkShe has my direct contact information for any further questions or concerns going forwardSincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this complaint, we sincerely regret Mrand Mrs [redacted] 's experience with us this past tax season and agree to refund the client's tax preparation fees for the service providedMr [redacted] suggest he would be willing to return the $ check in exchange for a full refund of his tax preparation feesIn our efforts to make our client whole in this case, we recommend Mr [redacted] keep the check that he already has in his possessionWe are processing a second check for $which is the difference of his tax preparation feesWe ask that our client allow atleast to business days for processing We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Quintina M***Associate Business Analyst H&R Block
Dear RevDex.com, In resolution of this matter, H&R Block is currently in the process of assisti [redacted] Mr. **. We will continue to correspond with Mr. [redacted] in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Mr. **'s... compliant. Sincerely, [redacted] Associate Business Analyst H&R Block
Dear RevDex.com,In response to this matter, our investigation reflects that Mrs. [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that the franchise office... contacted Mrs. [redacted] directly to address her concerns. It was explained to Mrs. [redacted] that H&R Block cannot be held liable in a domestic dispute and therefore, must be settled between the Taxpayer and Spouse.We trust this response will allow your office to close your file. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, [redacted] Associate Business AnalystH&R Block ?
Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Ms [redacted] may have, our review of this matter reflects that all H&R Block locations, regardless of ownership, stand behind the work done and offer the Maximum Refund Guarantee, The H&R Block Guarantee and our Satisfaction GuaranteeThe products offered are the same whether in a Company or Franchise officeH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief that we have done so in Ms [redacted] 's case by correcting the spelling on her returnWhile we regret Ms [redacted] 's dissatisfaction with our company, we consider her issues addressed and this matter closedHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, While we sincerely regret Ms [redacted] 's dissatisfaction as it relates to this situation, our records reflect that both the Federal and NY state returns were prepared and filed on January 29, There was a delay in submitting the VT state return, which was submitted on March 1, In efforts to show good-faith, we have refunded $to Ms [redacted] for the delay in filingThe overall delay did not affect the timing of any tax refunds that Ms [redacted] was entitled toAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask that this case be closed with your officeHowever, if you have additional questions or concerns, please do not hesitate to reach out to me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com: In response to this matter, our investigation reflects Mr [redacted] ’s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, in response to this complaint, the Franchisee Associate and my office are currently working together to reach a mutual resolution with Mr [redacted] We ask that the Bureau note our efforts to resolve this matterWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,In response to this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau to note our current efforts to resolve Ms [redacted] 's complaintSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I don’t feel justified with their offerRegardless of previous yearsThis years fee seems ridiculously high $860.00? Regards, [redacted]
We respectfully request that this case be closed AJR, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am not sure if you have recieved my other respondTo make my story short this has been a Nightmare not only for me but my children and the rest of my other familyI have been given the run aroundI have been placed on hold on the phone for too long, h&r block even asked me to do their job by contacting both my bank and the other bank they have sent my funds toVery inconvenience for me and my two babiesNumerously denied verbal contact with the manager branch even when we stop by the branchNow, after my mom visited the h& r block they told her I am no longer welcome and WILL not accept me AT h&r blockBy the way, H&R Block [redacted] whom I trusted to do my Refunds still has my other WForm which has not been process yetTill this day I have not receive my refunds, BUT AS FOR H& R BLOCKTHEY GOT THEIR MONEY FROM ME ALREADYNOW I AM BEHIND on my LOANS, MY CABLE etcDue to this issue yet I cannot get a straight true answer from h&r block in regards to this problemNot only it consume away my time from my two babies but my work lunch hour to make return calls to h&R BLOCK JUST FOR THEM TO PUT ME ON HOLD THE ENTIRE TIMENOT ONLY I WAS LIED TO BUT ALSO TOOK VALUABLE TIME AND MONEYThese are the Least thing I need, I am a.busy mom whom who trusted H&R BLOCK TO DO THEIR JOB AND MOVE ON WITH OUR LIVES BUT INSTEAD ITS A DISASTER
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I feel they have belittled the burden that they placed on me through their mistakeThey do not stand behind their work, and will do anything to cast off the responsibilityI would not recommend them to anyone for these reasons Regards, [redacted]
Dear Revdex.com,In response to Mr***'s rebuttal, we attempted to reach Mr [redacted] by phone and email to confirm the actions taken to resolve matters in its entiretyOur records reflect that we have processed a refund for the Massachusetts State programMr [redacted] should allow to business days for the credit to appear on his credit cardA refund for the purchase of the Federal Software program has also been processedMr [redacted] should allow to business days to receive a check by mailAdditionally, Mr [redacted] should also be advised that we have added his information to our free complementary software list for the next two yearsThis will include a free State program as wellWe sincerely regret any inconvenience caused to Mr***We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com: In response to the complaint, we recently tried to call Mr [redacted] at the numbers provided in the complaint, but were unable to make contact and were advised that no one by his name lived at the residence If Mr [redacted] could please contact our District General Manager, [redacted] directly at ###-###-####, we would be happy to further assist him and hear any concerns he may haveOtherwise, we are unable to further investigate this matter We ask that the Bureau note our above-referenced efforts to contact Mr, [redacted] to discuss his complaint Sincerely, Michelle U [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Today I received checks refunding me the tax prep fees I paid and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In response to this matter, our records reflect that a claim was submitted on behalf of Mr [redacted] under H&R Block's Peace of Mind® Extended Service Plan, a claim which remains unresolvedIt was determined that Mr [redacted] would need to submit additional documents and information to complete the review process However, in February 2015, we attempted to address this matter with Mr [redacted] and were told that due to a family situation, he was unavailable and would call and/or provide what was required at a later dateTo date, the information has not been providedPlease note that H&R Block has since made several attempts to contact Mr [redacted] by phone and have left messages to no availTax preparation requires two-way communication as it is imperative that H&R Block work together with our clientsIn this case, the office will need to speak with Mr [redacted] and obtain the necessary documents to continue the review of the Peace of Mind claimShould Mr [redacted] remain interested in resolving matters in its entirety, we ask that he contact the district office as soon as possibleOtherwise, we are unable to move forwardWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyShould you need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear RevDex.com, In response to this matter, we have worked with the local district manager, [redacted] ***, to ensure that all H&R Block policies and procedures are followed to best compensate Ms. [redacted] based on her situation. At this time we are issuing one check to Ms.... [redacted] for the other 50% of her preparation fees as well as one check for a penalty and/or interest amount assessed because of the error made by H&R Block tax professional. These two checks have been mailed out today 9/27/16 via UPS overnight mail to the address provided by Ms. [redacted] in this complaint. As a result we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the RevDex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, H&R Block is currently in the process of assisting Ms***We have requested documents for additional review and will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaint Sincerely,Quintina [redacted] Associate Business AnalystH&R Block
Dear Revdex.com: In response to this matter, our investigation reflects Ms [redacted] ’s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client However, in response to this complaint, the Franchisee has contacted Ms [redacted] as well as the office staff on multiple occasions concerning this matterBelow is a series of events that took place Ms [redacted] went into the office for income tax preparation after being referred by customer support Ms [redacted] had difficulty self-preparing her tax return with H&R Block’s softwareThe Franchise office was asked, to honor a $coupon off her income tax preparation since she had so many problems with the online software Ms [redacted] tax return was prepared by an experienced and thorough tax professional The question regarding business miles was asked during the tax interview At that time, Ms [redacted] stated that she did not know whether or not her mileage reimbursement was included in Box of her W There was no indication of it being included as income, so the office had no reason to take it as a deduction on the tax return Ms [redacted] was fully aware of this decision when it was made and explained what the indication would be on the Wif it, indeed, included reimbursed business expense The office also offered to put the return on hold so she could check with her employer Ms [redacted] refused and wanted to go ahead and file Ten days after the return was filed, Ms [redacted] called the office indicating that she had learned her mileage reimbursement was included in Box of her W She asked if the office would amend her return at no cost, and they agreed to do thatThe office explained to her, once again, that there was no indication of the Wand that the IRS could question the deduction The tax professional did not make a mistake The tax professional did apologized to Ms [redacted] for inconvenience and a second return, but assured her that the decisions made on the ori***l return were based on Winformation In conclusion, it is the Franchisee’s belief that this matter does not warrant a refund of tax preparations fees As a result, we respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to Ms [redacted] 's rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 8/2/and refer your office back to that response.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, Ms [redacted] has been contacted and we are working with her directly to reissue the checkShe has my direct contact information for any further questions or concerns going forwardSincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this complaint, we sincerely regret Mrand Mrs [redacted] 's experience with us this past tax season and agree to refund the client's tax preparation fees for the service providedMr [redacted] suggest he would be willing to return the $ check in exchange for a full refund of his tax preparation feesIn our efforts to make our client whole in this case, we recommend Mr [redacted] keep the check that he already has in his possessionWe are processing a second check for $which is the difference of his tax preparation feesWe ask that our client allow atleast to business days for processing We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Quintina M***Associate Business Analyst H&R Block
Dear RevDex.com, In resolution of this matter, H&R Block is currently in the process of assisti [redacted] Mr. **. We will continue to correspond with Mr. [redacted] in attempts to reach a mutually acceptable resolution. We ask that the Bureau note our current efforts to resolve Mr. **'s... compliant. Sincerely, [redacted] Associate Business Analyst H&R Block
Dear RevDex.com,In response to this matter, our investigation reflects that Mrs. [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that the franchise office... contacted Mrs. [redacted] directly to address her concerns. It was explained to Mrs. [redacted] that H&R Block cannot be held liable in a domestic dispute and therefore, must be settled between the Taxpayer and Spouse.We trust this response will allow your office to close your file. However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me. Sincerely, [redacted] Associate Business AnalystH&R Block ?
Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Ms [redacted] may have, our review of this matter reflects that all H&R Block locations, regardless of ownership, stand behind the work done and offer the Maximum Refund Guarantee, The H&R Block Guarantee and our Satisfaction GuaranteeThe products offered are the same whether in a Company or Franchise officeH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief that we have done so in Ms [redacted] 's case by correcting the spelling on her returnWhile we regret Ms [redacted] 's dissatisfaction with our company, we consider her issues addressed and this matter closedHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, While we sincerely regret Ms [redacted] 's dissatisfaction as it relates to this situation, our records reflect that both the Federal and NY state returns were prepared and filed on January 29, There was a delay in submitting the VT state return, which was submitted on March 1, In efforts to show good-faith, we have refunded $to Ms [redacted] for the delay in filingThe overall delay did not affect the timing of any tax refunds that Ms [redacted] was entitled toAs such, we consider this matter resolved.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask that this case be closed with your officeHowever, if you have additional questions or concerns, please do not hesitate to reach out to me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com: In response to this matter, our investigation reflects Mr [redacted] ’s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, in response to this complaint, the Franchisee Associate and my office are currently working together to reach a mutual resolution with Mr [redacted] We ask that the Bureau note our efforts to resolve this matterWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,In response to this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau to note our current efforts to resolve Ms [redacted] 's complaintSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I don’t feel justified with their offerRegardless of previous yearsThis years fee seems ridiculously high $860.00? Regards, [redacted]
We respectfully request that this case be closed AJR, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am not sure if you have recieved my other respondTo make my story short this has been a Nightmare not only for me but my children and the rest of my other familyI have been given the run aroundI have been placed on hold on the phone for too long, h&r block even asked me to do their job by contacting both my bank and the other bank they have sent my funds toVery inconvenience for me and my two babiesNumerously denied verbal contact with the manager branch even when we stop by the branchNow, after my mom visited the h& r block they told her I am no longer welcome and WILL not accept me AT h&r blockBy the way, H&R Block [redacted] whom I trusted to do my Refunds still has my other WForm which has not been process yetTill this day I have not receive my refunds, BUT AS FOR H& R BLOCKTHEY GOT THEIR MONEY FROM ME ALREADYNOW I AM BEHIND on my LOANS, MY CABLE etcDue to this issue yet I cannot get a straight true answer from h&r block in regards to this problemNot only it consume away my time from my two babies but my work lunch hour to make return calls to h&R BLOCK JUST FOR THEM TO PUT ME ON HOLD THE ENTIRE TIMENOT ONLY I WAS LIED TO BUT ALSO TOOK VALUABLE TIME AND MONEYThese are the Least thing I need, I am a.busy mom whom who trusted H&R BLOCK TO DO THEIR JOB AND MOVE ON WITH OUR LIVES BUT INSTEAD ITS A DISASTER
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I feel they have belittled the burden that they placed on me through their mistakeThey do not stand behind their work, and will do anything to cast off the responsibilityI would not recommend them to anyone for these reasons Regards, [redacted]
Dear Revdex.com,In response to Mr***'s rebuttal, we attempted to reach Mr [redacted] by phone and email to confirm the actions taken to resolve matters in its entiretyOur records reflect that we have processed a refund for the Massachusetts State programMr [redacted] should allow to business days for the credit to appear on his credit cardA refund for the purchase of the Federal Software program has also been processedMr [redacted] should allow to business days to receive a check by mailAdditionally, Mr [redacted] should also be advised that we have added his information to our free complementary software list for the next two yearsThis will include a free State program as wellWe sincerely regret any inconvenience caused to Mr***We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com: In response to the complaint, we recently tried to call Mr [redacted] at the numbers provided in the complaint, but were unable to make contact and were advised that no one by his name lived at the residence If Mr [redacted] could please contact our District General Manager, [redacted] directly at ###-###-####, we would be happy to further assist him and hear any concerns he may haveOtherwise, we are unable to further investigate this matter We ask that the Bureau note our above-referenced efforts to contact Mr, [redacted] to discuss his complaint Sincerely, Michelle U [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Today I received checks refunding me the tax prep fees I paid and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In response to this matter, our records reflect that a claim was submitted on behalf of Mr [redacted] under H&R Block's Peace of Mind® Extended Service Plan, a claim which remains unresolvedIt was determined that Mr [redacted] would need to submit additional documents and information to complete the review process However, in February 2015, we attempted to address this matter with Mr [redacted] and were told that due to a family situation, he was unavailable and would call and/or provide what was required at a later dateTo date, the information has not been providedPlease note that H&R Block has since made several attempts to contact Mr [redacted] by phone and have left messages to no availTax preparation requires two-way communication as it is imperative that H&R Block work together with our clientsIn this case, the office will need to speak with Mr [redacted] and obtain the necessary documents to continue the review of the Peace of Mind claimShould Mr [redacted] remain interested in resolving matters in its entirety, we ask that he contact the district office as soon as possibleOtherwise, we are unable to move forwardWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyShould you need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear RevDex.com, In response to this matter, we have worked with the local district manager, [redacted] ***, to ensure that all H&R Block policies and procedures are followed to best compensate Ms. [redacted] based on her situation. At this time we are issuing one check to Ms.... [redacted] for the other 50% of her preparation fees as well as one check for a penalty and/or interest amount assessed because of the error made by H&R Block tax professional. These two checks have been mailed out today 9/27/16 via UPS overnight mail to the address provided by Ms. [redacted] in this complaint. As a result we consider this matter resolved. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the RevDex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, H&R Block is currently in the process of assisting Ms***We have requested documents for additional review and will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaint Sincerely,Quintina [redacted] Associate Business AnalystH&R Block
Dear Revdex.com: In response to this matter, our investigation reflects Ms [redacted] ’s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client However, in response to this complaint, the Franchisee has contacted Ms [redacted] as well as the office staff on multiple occasions concerning this matterBelow is a series of events that took place Ms [redacted] went into the office for income tax preparation after being referred by customer support Ms [redacted] had difficulty self-preparing her tax return with H&R Block’s softwareThe Franchise office was asked, to honor a $coupon off her income tax preparation since she had so many problems with the online software Ms [redacted] tax return was prepared by an experienced and thorough tax professional The question regarding business miles was asked during the tax interview At that time, Ms [redacted] stated that she did not know whether or not her mileage reimbursement was included in Box of her W There was no indication of it being included as income, so the office had no reason to take it as a deduction on the tax return Ms [redacted] was fully aware of this decision when it was made and explained what the indication would be on the Wif it, indeed, included reimbursed business expense The office also offered to put the return on hold so she could check with her employer Ms [redacted] refused and wanted to go ahead and file Ten days after the return was filed, Ms [redacted] called the office indicating that she had learned her mileage reimbursement was included in Box of her W She asked if the office would amend her return at no cost, and they agreed to do thatThe office explained to her, once again, that there was no indication of the Wand that the IRS could question the deduction The tax professional did not make a mistake The tax professional did apologized to Ms [redacted] for inconvenience and a second return, but assured her that the decisions made on the ori***l return were based on Winformation In conclusion, it is the Franchisee’s belief that this matter does not warrant a refund of tax preparations fees As a result, we respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me [redacted] Associate Business Analyst H&R Block