Dear Revdex.com, In resolution to this matter, we attempted to reach Mr [redacted] by phone but have been unsuccessful, a message was left on his voicemailWe sincerely regret Mr***'s experience with our product and services and have agreed to honor the refund bonusA check will be forwarded to the address on record in to daysWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely,Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me upon receiving a refund checkfor the full amount I paid for the tax preparation totaling $363.00.They stated to wait to days for the checkI have not received a check from their business at this current time, which is over the time frame they statedI would ask to keep the case open until the check has been receivedThank you for your help in this matter Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, the District Manager has contacted Mr [redacted] to schedule a meeting to discuss the IRS letters recieved, as well as assist with contacting NY DOR to inquire about the status of the NY returnAs a good-faith client service gesture, H&R Block is issuing the amount of the Child Tax Credits that would have been issued by the IRS had the initial ITIN application been acceptedThe check will be sent on Friday, August 25, 2017.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe ask that the Bureau note our current efforts to fully resolve Mr***'s complaint.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com, We’ve spoken with Ms [redacted] and discussed her experience with our services this yearIn resolution of this matter, Ms [redacted] claim has been processed for the partial amount requested in her complaintAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, The [redacted] ’s claim has been approved for the full tax preparation fee The check will be sent out on Monday, November 14, The Peace of Mind fee has not been refunded, as the fee rescinding period expires days after the purchase of the product As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I [redacted] did business H&R Block not the bank u need to resolve this with the bank and get me my [redacted] *** refund the game is over u have the nerve to tell me I need to work it out with the bank spoke to bank multiple times and there tellin me that H&R Block is the one that needs to work with bank to release these funds back for some reason u think it's ok to tell customers what u want to well u ain't gonna tell me what u want to and think is ok one way or another I will get my refund from H&R Block it might not be today or tomorrow but I promise u I will get My money pay attention JG ???? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In response to this complaint, our records reflect that Ms [redacted] applied for and received H&R Block’s Emerald Advance line of credit on 1/8/in the amount of $The advance remained unpaid and additional interest and other applicable fees were assessed H&R Block attempted to collect on the debt but was unsuccessful The total debt of $was eventually placed with an outside Agency in 12/ Per the terms and conditions of the Emerald Advance Line of Credit via our RAC product the debt with H&R Block was finally settled on 2/18/through Ms***’s tax refundWe sincerely apologize for any misunderstandings our client has as it relates to the Emerald Advance Line of creditHowever, the debt is valid and for that reason we must respectfully decline Ms [redacted] request to return the fundsWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, records reflect that our district office is currently in the process of assisting Mrs [redacted] directly and confirmed that an amended return has been filedWe will continue to correspond with Mrs [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to resolve Mrs [redacted] complaintSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] ’s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that Ms[redacted] ’s tax return was prepared and e-filed on June 18, and accepted by the IRS that same dayUpon the completion of Ms [redacted] ’s tax return she elected to file a Refund Anticipation Check (RAC) Direct Deposit, a service which allowed Ms [redacted] to pay all applicable fees associated with the tax return through her tax refund rather than having to pay out of pocketMs[redacted] ’s tax refund was released by the IRS on July 9th and direct deposited to the account specified on the returnThe IRS standard refund processing time can take up to calendar days unless a situation warrants a longer review/process by the IRS Please be advised that H&R Block has no control over the Internal Revenue Service processing timeframesAdditionally, it is the franchisee’s belief that Ms [redacted] ’s tax return was prepared accurately and timely and therefore, a refund of fees are not warranted in this case.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is one H&R Block employee who contacted me on my cellphone regarding this Revdex.com claimI have provided proof that I indeed used H&R Block services to prepare my taxes.H&R Block already have access to this informationHere is the person who contacted me in regards to this: [redacted] ***Business Service ManagerH&R Block -Business Services Ofc[redacted] ***Direct: ###-###-####, FAX: ###-###-#### MESSAGE: ###-###-#### [redacted] ** [redacted] Regards, [redacted]
Dear Revdex.com,In resolution to this matter, our records reflect that Ms [redacted] has been contacted and a mutually accepted resolution was reachedAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, our investigation reflects that Mr [redacted] ’ complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is franchisee, Jeannie W***’s belief she has done so in this case by amending both the federal and state tax returns and paid all applicable penalties and interest that was assessedTo further make amends in this case, Jeannie offered to prepare Mr [redacted] ’ tax return for free, to which he respectfully declinedPlease be advised that if a mistake is made on a tax return, the mistake does not “cause” additional taxes to be owed to a tax authorityThis amount is owed regardless of whether the tax liability was correctly calculated or not and it cannot properly be claimed as “damages”Nor can it be said that H&R Block “caused” the taxes to be owedRather, such determination is a function of tax law and not of anything done, or caused, by H&R BlockUnder our Peace of Mind® Extended Service Plan, clients are reimbursed a limited amount of their tax underpayment owed to a tax authority, if we make a mistake on a tax return, subject to certain other terms and conditions Mr [redacted] however, did not elect this added level of protection, and therefore is only entitled to reimbursement of interest and penaltiesH&R Block is not liable for any additional taxes assessed by the IRS or other tax authoritiesWe sincerely regret Mr [redacted] ’ experience this past tax seasonSincerely, Quintina M [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The situation regarding the complaint is that I have been contacted by H & R BlockI was instructed by Block to file the paperwork requested by the IRSOnce the IRS responds I am to take up the issue with BlockNothing can be resolved between Block and myself until that timeThus in my opinion there has been no dispute resolution Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution (a full refund) is satisfactory to me --only when the business actually sends me the refund that was verbally promised during my telephone conversation on March 27, As of today, April 3, a refund has not been received from the business.I reserve the right to reopen this complaint if the refund from the business is not received by April 17, Regards, [redacted]
Dear Revdex.com, As a resolution to this matter, we have made several attempts to reach out to Ms***, who has indicated that she does not wish to speak to H&R Block and would prefer to be contacted by the Revdex.comIn our efforts to address the State notice as it relates to the Earned Income Tax Credit, it is necessary that Ms [redacted] comes into the office to give proper consent as we must contact the State on her behalf, a process that can take up to hours depending on call volume We sincerely regret Ms***’s dissatisfaction but it is our belief that the tax return was filed timely and charged appropriately for the services rendered We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Destini C [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the tax preparation fee amount requested in his complaint, less any additional product fees The check will be sent out on Thursday,April 7, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the clientRecords reflect that our franchise office has contacted Mr [redacted] and is addressing matters directlyThe franchise office will continue to work with Mr [redacted] and the State of Minnesota until matters are fully resolvedIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have been contacted by a member of the local H & R Block by the name of [redacted] who claimed to be a district manager on November 17th. He stated that he would investigate and get back to me. On December 2, 2014, I reengaged [redacted] because I was never contacted back to get a status. He stated he would engaged the "corporate office " and get back to me. I gave him a deadline of December 5th for a response timeline. As of Wednesday December 3, 2014 at 7:30 PM [redacted] time, I have not been contacted back. Pretty poor that it is taking so long to resolve the complaint. What is more disturbing is that H & R Block now states that a mutually agreed upon resolution has been reached but that is not a true statement. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response becauseI was never given the option below to validate the debt owedThere is nothing on [redacted] 's credit report stating there is a debt owedI will also contact the attorney general in regards to the debt collection practices of H&R Block.With respect to any debt that I owe, before forwarding payment for the debt, H&R Block will provide me with written notice of the amount of the debt and the right to notify BofI that I dispute the debt, or any part of it, for days after I receive the noticeIf I dispute the debt, BofI will not forward payment during this 30- day period, unless and until BofI obtains verification of the debt and mails a copy to me Regards, [redacted]
Dear Revdex.com, In resolution to this matter, we attempted to reach Mr [redacted] by phone but have been unsuccessful, a message was left on his voicemailWe sincerely regret Mr***'s experience with our product and services and have agreed to honor the refund bonusA check will be forwarded to the address on record in to daysWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely,Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me upon receiving a refund checkfor the full amount I paid for the tax preparation totaling $363.00.They stated to wait to days for the checkI have not received a check from their business at this current time, which is over the time frame they statedI would ask to keep the case open until the check has been receivedThank you for your help in this matter Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, the District Manager has contacted Mr [redacted] to schedule a meeting to discuss the IRS letters recieved, as well as assist with contacting NY DOR to inquire about the status of the NY returnAs a good-faith client service gesture, H&R Block is issuing the amount of the Child Tax Credits that would have been issued by the IRS had the initial ITIN application been acceptedThe check will be sent on Friday, August 25, 2017.We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe ask that the Bureau note our current efforts to fully resolve Mr***'s complaint.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com, We’ve spoken with Ms [redacted] and discussed her experience with our services this yearIn resolution of this matter, Ms [redacted] claim has been processed for the partial amount requested in her complaintAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, The [redacted] ’s claim has been approved for the full tax preparation fee The check will be sent out on Monday, November 14, The Peace of Mind fee has not been refunded, as the fee rescinding period expires days after the purchase of the product As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I [redacted] did business H&R Block not the bank u need to resolve this with the bank and get me my [redacted] *** refund the game is over u have the nerve to tell me I need to work it out with the bank spoke to bank multiple times and there tellin me that H&R Block is the one that needs to work with bank to release these funds back for some reason u think it's ok to tell customers what u want to well u ain't gonna tell me what u want to and think is ok one way or another I will get my refund from H&R Block it might not be today or tomorrow but I promise u I will get My money pay attention JG ???? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In response to this complaint, our records reflect that Ms [redacted] applied for and received H&R Block’s Emerald Advance line of credit on 1/8/in the amount of $The advance remained unpaid and additional interest and other applicable fees were assessed H&R Block attempted to collect on the debt but was unsuccessful The total debt of $was eventually placed with an outside Agency in 12/ Per the terms and conditions of the Emerald Advance Line of Credit via our RAC product the debt with H&R Block was finally settled on 2/18/through Ms***’s tax refundWe sincerely apologize for any misunderstandings our client has as it relates to the Emerald Advance Line of creditHowever, the debt is valid and for that reason we must respectfully decline Ms [redacted] request to return the fundsWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, records reflect that our district office is currently in the process of assisting Mrs [redacted] directly and confirmed that an amended return has been filedWe will continue to correspond with Mrs [redacted] in attempts to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to resolve Mrs [redacted] complaintSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] ’s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that Ms[redacted] ’s tax return was prepared and e-filed on June 18, and accepted by the IRS that same dayUpon the completion of Ms [redacted] ’s tax return she elected to file a Refund Anticipation Check (RAC) Direct Deposit, a service which allowed Ms [redacted] to pay all applicable fees associated with the tax return through her tax refund rather than having to pay out of pocketMs[redacted] ’s tax refund was released by the IRS on July 9th and direct deposited to the account specified on the returnThe IRS standard refund processing time can take up to calendar days unless a situation warrants a longer review/process by the IRS Please be advised that H&R Block has no control over the Internal Revenue Service processing timeframesAdditionally, it is the franchisee’s belief that Ms [redacted] ’s tax return was prepared accurately and timely and therefore, a refund of fees are not warranted in this case.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is one H&R Block employee who contacted me on my cellphone regarding this Revdex.com claimI have provided proof that I indeed used H&R Block services to prepare my taxes.H&R Block already have access to this informationHere is the person who contacted me in regards to this: [redacted] ***Business Service ManagerH&R Block -Business Services Ofc[redacted] ***Direct: ###-###-####, FAX: ###-###-#### MESSAGE: ###-###-#### [redacted] ** [redacted] Regards, [redacted]
Dear Revdex.com,In resolution to this matter, our records reflect that Ms [redacted] has been contacted and a mutually accepted resolution was reachedAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, our investigation reflects that Mr [redacted] ’ complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is franchisee, Jeannie W***’s belief she has done so in this case by amending both the federal and state tax returns and paid all applicable penalties and interest that was assessedTo further make amends in this case, Jeannie offered to prepare Mr [redacted] ’ tax return for free, to which he respectfully declinedPlease be advised that if a mistake is made on a tax return, the mistake does not “cause” additional taxes to be owed to a tax authorityThis amount is owed regardless of whether the tax liability was correctly calculated or not and it cannot properly be claimed as “damages”Nor can it be said that H&R Block “caused” the taxes to be owedRather, such determination is a function of tax law and not of anything done, or caused, by H&R BlockUnder our Peace of Mind® Extended Service Plan, clients are reimbursed a limited amount of their tax underpayment owed to a tax authority, if we make a mistake on a tax return, subject to certain other terms and conditions Mr [redacted] however, did not elect this added level of protection, and therefore is only entitled to reimbursement of interest and penaltiesH&R Block is not liable for any additional taxes assessed by the IRS or other tax authoritiesWe sincerely regret Mr [redacted] ’ experience this past tax seasonSincerely, Quintina M [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The situation regarding the complaint is that I have been contacted by H & R BlockI was instructed by Block to file the paperwork requested by the IRSOnce the IRS responds I am to take up the issue with BlockNothing can be resolved between Block and myself until that timeThus in my opinion there has been no dispute resolution Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The resolution (a full refund) is satisfactory to me --only when the business actually sends me the refund that was verbally promised during my telephone conversation on March 27, As of today, April 3, a refund has not been received from the business.I reserve the right to reopen this complaint if the refund from the business is not received by April 17, Regards, [redacted]
Dear Revdex.com, As a resolution to this matter, we have made several attempts to reach out to Ms***, who has indicated that she does not wish to speak to H&R Block and would prefer to be contacted by the Revdex.comIn our efforts to address the State notice as it relates to the Earned Income Tax Credit, it is necessary that Ms [redacted] comes into the office to give proper consent as we must contact the State on her behalf, a process that can take up to hours depending on call volume We sincerely regret Ms***’s dissatisfaction but it is our belief that the tax return was filed timely and charged appropriately for the services rendered We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Destini C [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the tax preparation fee amount requested in his complaint, less any additional product fees The check will be sent out on Thursday,April 7, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the clientRecords reflect that our franchise office has contacted Mr [redacted] and is addressing matters directlyThe franchise office will continue to work with Mr [redacted] and the State of Minnesota until matters are fully resolvedIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have been contacted by a member of the local H & R Block by the name of [redacted] who claimed to be a district manager on November 17th. He stated that he would investigate and get back to me. On December 2, 2014, I reengaged [redacted] because I was never contacted back to get a status. He stated he would engaged the "corporate office " and get back to me. I gave him a deadline of December 5th for a response timeline. As of Wednesday December 3, 2014 at 7:30 PM [redacted] time, I have not been contacted back. Pretty poor that it is taking so long to resolve the complaint. What is more disturbing is that H & R Block now states that a mutually agreed upon resolution has been reached but that is not a true statement. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response becauseI was never given the option below to validate the debt owedThere is nothing on [redacted] 's credit report stating there is a debt owedI will also contact the attorney general in regards to the debt collection practices of H&R Block.With respect to any debt that I owe, before forwarding payment for the debt, H&R Block will provide me with written notice of the amount of the debt and the right to notify BofI that I dispute the debt, or any part of it, for days after I receive the noticeIf I dispute the debt, BofI will not forward payment during this 30- day period, unless and until BofI obtains verification of the debt and mails a copy to me Regards, [redacted]