[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I have expressed in the past my business soley runs on donations and fund raisingDue to all of the errors from H&R block I was unable to do any fundraising our except any donationsIt was due to their error not mine that I lost months of income and had to resort to many loans to keep our doors open and prevent people from becoming homelessI do not understand how H&R block could ever feel they have resolved this by refunding the tax preparer fee and the $reinstatement feeThey took months to do that, It is a good thing I borrowed the $months ago and paid it or I would just now be sending in my paperwork trying to be reinstated and have 90-days more to wait to be reinstatedIn no way has H&R block made right what they have taken from me and all of the debt I am in due to their MANY MISTAKESI have worked countless hours fixing what they messed upI had to make sure everything was paid and borrow money while I was waiting for my 501creinstatementThey have done nothing to make good on what they destroyedI will not settle for what they have NOT DONEThank you.Sincerely, [redacted] [redacted] Regards, [redacted]
Dear RevDex.com,In resolution of this matter, H&R Block has fully refunded preparation fees for both the initial tax preparation as well as the fee H&R Block charged to complete the amended return. The final results of the amended return that was prepared by H&R Block,... dated December 29, 2016 shows an IRS refund of $1,015 and a state refund of $233.00. The amended return was provided to the 3rd party company that Mr. [redacted] chose to engage. With regards to Mr. ***'s request for monetary compensation, H&R Block must respectfully decline this request. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. If you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
Dear RevDex.com,H&R Block's purpose is to be the most trusted, state-of-the-art tax preparation experience at a great price for everyone. We strive to provide clients with the best service possible and ensure client satisfaction. When our service and/ or product does not meet our client's expectations, it is important for us to know so we may review the situation and try to do better in the future. Please also be advised that a full refund for the products in which Ms. [redacted] purchased has been refunded. We deeply regret Ms. [redacted] 's dissatisfaction with our service as well as product and sincerely apologize for any inconvenience or frustration she may have experienced.Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: H&R Block is lying I have responded to every e-mail H&R Block has sent me, but H&R never replies.This is a simple issue They just need to answer one question Did H&R Block fix my taxes or not? Regards, [redacted]
Dear Revdex.com, In response to Mrs***'s rebuttal our review determines the rebuttal raises no new issues Therefore, we stand by our original response dated 02/15/and refer your office back to that response While we regret that Mrs [redacted] appears to be dissatisfied with her experience, Mrs [redacted] did select our Refund Transfer ("RT") productIn accepting the RDA terms and conditions, Mrs [redacted] directed and agreed that amounts received from either her Federal or State tax refund would be used to pay tax preparation fees owed to us, and I will provide the agreement signed by Mrs***Please refer to section 3, where the box “A Federal RT and a Refund Transfer based on my state tax refund (“State RT”) is checkedAlso see Mrs***’s signature on the second page of the agreement As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In response to Ms***’s rebuttal and further review by the franchisee, records show that Ms [redacted] was provided a client folder which contained her own personal tax documents that had been stapled togetherHowever, when Ms [redacted] returned to the office with her folder and placed it on the counter, it appeared that the staples had been removedThe franchisee insists that during this visit the folder had not been handled by anyone at the office and it is believed that the form in question is Ms***’s [redacted] unemployment statement of which only a copy was ever provided to the preparerThe Franchisee has conducted a physical walk through of the office and have confirmed that none of Ms***’s original documents were left at the officeSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The district manager said he would only pay half of the amount that is owed to the franchise tax board Regards, [redacted]
Dear Revdex.com: In response to this matter, H&R Block’s Online Support Team contacted Ms [redacted] to further discuss this issueMs [redacted] informed the representative that the issue was resolved and that her case could be closedAs a result we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com:In resolution of this matter, the District Manager contacted Mr [redacted] directly and reached a mutually acceptable resolutionWe would also like to apologize to Mr [redacted] for any confusion concerning this issueWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyAs a result, we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com, In response to this complaint, our records reflect that our district office has attempted to reach Ms [redacted] by phone but have been unsuccessfulMs [redacted] is alleging that an error occurred on her original tax return prepared by H&R BlockWe have advised Ms*** it would be necessary that she returns to the tax office and allow us to review her tax documents; if an error was made we are committed to making the situation rightTherefore, if Ms [redacted] remains interested in moving forward we ask that she contact the district office at [redacted] and schedule an appointment We ask that the Bureau note our current efforts to address Ms [redacted] complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: While I never anticipated H & R Block to accept any wrong doing I assure you we were treated unprofessionally by both the office in North Carolina and in [redacted] We were lied to, put off, ignored, and misled Even when we tried to get help from the head office, we were ignored and never received return calls This is the way the company handles their problem cases They charge high prices for their services and the peace of mind they never intend to use We have used H & R Block for years We will never darken their doors again and nobody we know will either Regards, [redacted]
Dear Revdex.com, In resolution of this matter, our District General Manager, [redacted] , contacted Ms [redacted] directly to request a copy of the CPA invoice as well as the amendment that was preparedAs of today, March 10th, we have not received the requested documentsAs a gesture of good faith, we would like to reimburse the cost she paid to have the amended return prepared but are unable to do so until the documents are provided by Ms [redacted] We ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaint.Sincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,In resolution of this matter, Mrs***'s tax preparation fee for has been approved, minus the non-refundable Peace of Mind feeThe check was sent out on Friday, June 3, As a result, we consider this matter resolvedShould Mrs [redacted] receive any notices from the States for additional taxes, penalties or interest, we remain ready to assistWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close this complaintHowever, should you have additional questions or the desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Although they say this is a problem for the individual franchise, whose disregarded all concerns I've had since they took my money, the fact is it is still the h & r block brand and their responsibility to make sure this matter gets resolved There has been no resolution And yes I rejected the offer of free tax preparation because well it isn't free when I've paid 350+ dollars already for a preparation that to others was in fact free in I already stated I understand paying for services and that's fine - within reason I'm satisfied with paying dollars but not over 350! This would be a rather swift resolution should the company refund me part of what I paid out The total amount minus dollars And I would remove complaint and consider returning to hr block for future returns But the fact that they're not accepting any part of my complaint as valid and justified is completely bullcrap!! Regards, [redacted]
Dear Revdex.com, While we sincerely regret Mr [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block Fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, our records reflect that Mr [redacted] was provided with the explanation of the fees on his return during his office visit on March 26, by the tax professional, Diane Speakman We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I also tried to cancel thisI wrote the Revdex.com saying it had been resolved! Sorry Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,While we sincerely regret Mr***'s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block Fees are based on the number and complexity of the forms used and for the service that is providedAs it relates to this situation, our records reflect that District Manager, [redacted] contacted Mr [redacted] to provide an explanation of the fees that were charged to prepare the tax returnIn our efforts to show appreciation to a loyal customer, the District Manager offered a gift certificate towards the preparation of Mr***'s return which he respectfully declinedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check will be sent out on Friday, October 30, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation has determined that Mr [redacted] 's complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] ***'s belief that he has done so in this case by refunding $in tax preparation fees that Mr [redacted] paid to have his taxes prepared and issuing a coupon for a discount on next year's servicesAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I have expressed in the past my business soley runs on donations and fund raisingDue to all of the errors from H&R block I was unable to do any fundraising our except any donationsIt was due to their error not mine that I lost months of income and had to resort to many loans to keep our doors open and prevent people from becoming homelessI do not understand how H&R block could ever feel they have resolved this by refunding the tax preparer fee and the $reinstatement feeThey took months to do that, It is a good thing I borrowed the $months ago and paid it or I would just now be sending in my paperwork trying to be reinstated and have 90-days more to wait to be reinstatedIn no way has H&R block made right what they have taken from me and all of the debt I am in due to their MANY MISTAKESI have worked countless hours fixing what they messed upI had to make sure everything was paid and borrow money while I was waiting for my 501creinstatementThey have done nothing to make good on what they destroyedI will not settle for what they have NOT DONEThank you.Sincerely, [redacted] [redacted] Regards, [redacted]
Dear RevDex.com,In resolution of this matter, H&R Block has fully refunded preparation fees for both the initial tax preparation as well as the fee H&R Block charged to complete the amended return. The final results of the amended return that was prepared by H&R Block,... dated December 29, 2016 shows an IRS refund of $1,015 and a state refund of $233.00. The amended return was provided to the 3rd party company that Mr. [redacted] chose to engage. With regards to Mr. ***'s request for monetary compensation, H&R Block must respectfully decline this request. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. If you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
Dear RevDex.com,H&R Block's purpose is to be the most trusted, state-of-the-art tax preparation experience at a great price for everyone. We strive to provide clients with the best service possible and ensure client satisfaction. When our service and/ or product does not meet our client's expectations, it is important for us to know so we may review the situation and try to do better in the future. Please also be advised that a full refund for the products in which Ms. [redacted] purchased has been refunded. We deeply regret Ms. [redacted] 's dissatisfaction with our service as well as product and sincerely apologize for any inconvenience or frustration she may have experienced.Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: H&R Block is lying I have responded to every e-mail H&R Block has sent me, but H&R never replies.This is a simple issue They just need to answer one question Did H&R Block fix my taxes or not? Regards, [redacted]
Dear Revdex.com, In response to Mrs***'s rebuttal our review determines the rebuttal raises no new issues Therefore, we stand by our original response dated 02/15/and refer your office back to that response While we regret that Mrs [redacted] appears to be dissatisfied with her experience, Mrs [redacted] did select our Refund Transfer ("RT") productIn accepting the RDA terms and conditions, Mrs [redacted] directed and agreed that amounts received from either her Federal or State tax refund would be used to pay tax preparation fees owed to us, and I will provide the agreement signed by Mrs***Please refer to section 3, where the box “A Federal RT and a Refund Transfer based on my state tax refund (“State RT”) is checkedAlso see Mrs***’s signature on the second page of the agreement As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In response to Ms***’s rebuttal and further review by the franchisee, records show that Ms [redacted] was provided a client folder which contained her own personal tax documents that had been stapled togetherHowever, when Ms [redacted] returned to the office with her folder and placed it on the counter, it appeared that the staples had been removedThe franchisee insists that during this visit the folder had not been handled by anyone at the office and it is believed that the form in question is Ms***’s [redacted] unemployment statement of which only a copy was ever provided to the preparerThe Franchisee has conducted a physical walk through of the office and have confirmed that none of Ms***’s original documents were left at the officeSincerely,Quintina M***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The district manager said he would only pay half of the amount that is owed to the franchise tax board Regards, [redacted]
Dear Revdex.com: In response to this matter, H&R Block’s Online Support Team contacted Ms [redacted] to further discuss this issueMs [redacted] informed the representative that the issue was resolved and that her case could be closedAs a result we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com:In resolution of this matter, the District Manager contacted Mr [redacted] directly and reached a mutually acceptable resolutionWe would also like to apologize to Mr [redacted] for any confusion concerning this issueWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyAs a result, we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com, In response to this complaint, our records reflect that our district office has attempted to reach Ms [redacted] by phone but have been unsuccessfulMs [redacted] is alleging that an error occurred on her original tax return prepared by H&R BlockWe have advised Ms*** it would be necessary that she returns to the tax office and allow us to review her tax documents; if an error was made we are committed to making the situation rightTherefore, if Ms [redacted] remains interested in moving forward we ask that she contact the district office at [redacted] and schedule an appointment We ask that the Bureau note our current efforts to address Ms [redacted] complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: While I never anticipated H & R Block to accept any wrong doing I assure you we were treated unprofessionally by both the office in North Carolina and in [redacted] We were lied to, put off, ignored, and misled Even when we tried to get help from the head office, we were ignored and never received return calls This is the way the company handles their problem cases They charge high prices for their services and the peace of mind they never intend to use We have used H & R Block for years We will never darken their doors again and nobody we know will either Regards, [redacted]
Dear Revdex.com, In resolution of this matter, our District General Manager, [redacted] , contacted Ms [redacted] directly to request a copy of the CPA invoice as well as the amendment that was preparedAs of today, March 10th, we have not received the requested documentsAs a gesture of good faith, we would like to reimburse the cost she paid to have the amended return prepared but are unable to do so until the documents are provided by Ms [redacted] We ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaint.Sincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,In resolution of this matter, Mrs***'s tax preparation fee for has been approved, minus the non-refundable Peace of Mind feeThe check was sent out on Friday, June 3, As a result, we consider this matter resolvedShould Mrs [redacted] receive any notices from the States for additional taxes, penalties or interest, we remain ready to assistWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close this complaintHowever, should you have additional questions or the desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Although they say this is a problem for the individual franchise, whose disregarded all concerns I've had since they took my money, the fact is it is still the h & r block brand and their responsibility to make sure this matter gets resolved There has been no resolution And yes I rejected the offer of free tax preparation because well it isn't free when I've paid 350+ dollars already for a preparation that to others was in fact free in I already stated I understand paying for services and that's fine - within reason I'm satisfied with paying dollars but not over 350! This would be a rather swift resolution should the company refund me part of what I paid out The total amount minus dollars And I would remove complaint and consider returning to hr block for future returns But the fact that they're not accepting any part of my complaint as valid and justified is completely bullcrap!! Regards, [redacted]
Dear Revdex.com, While we sincerely regret Mr [redacted] ’s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block Fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, our records reflect that Mr [redacted] was provided with the explanation of the fees on his return during his office visit on March 26, by the tax professional, Diane Speakman We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I also tried to cancel thisI wrote the Revdex.com saying it had been resolved! Sorry Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,While we sincerely regret Mr***'s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block Fees are based on the number and complexity of the forms used and for the service that is providedAs it relates to this situation, our records reflect that District Manager, [redacted] contacted Mr [redacted] to provide an explanation of the fees that were charged to prepare the tax returnIn our efforts to show appreciation to a loyal customer, the District Manager offered a gift certificate towards the preparation of Mr***'s return which he respectfully declinedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check will be sent out on Friday, October 30, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation has determined that Mr [redacted] 's complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] ***'s belief that he has done so in this case by refunding $in tax preparation fees that Mr [redacted] paid to have his taxes prepared and issuing a coupon for a discount on next year's servicesAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block