[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution of this matter, the District Manager, [redacted] , worked with Mrand Mrs [redacted] over a several day period, from April 12th to April 15th, and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have proved with response from the IRS that this is in fact H&R blocks fault along with their length of time to rectify the situationH&R Block has admitted that the [redacted] location did in fact refuse to respond to their mistake and has cost myself damages and reputation with the IRSI have made an offer to H&R Block to do this years tax preparation at a sharply reduced rate due to this situationThey have not responded I do feel they have not followed through with their end of the "worry free guarantee" My offer stands and I will be satisfied with the acceptance of that offer Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I would agree with this response, if only any of the events stated were true I have attached documents, unanswered emails, a voicemail transcript, and a complete statement All this disproves what your tax preparer is claiming She never identified the issue The issue was not identified until her office manager was forced to go through the return with her She left me a voicemail just before that happened, still identifying the wrong problem (in Febof 2016, when this issue began in Septof 2014) Once her office manager asked me for the specific document, on a Monday, which happened to be President's Day, I had it in his email by Friday! She never once identified a missing document that I needed to provide She did at one point lose ALL of my documents, but when she told me she had lost them, she also told me not to worry, that she would find them Eventually, that must've happened because they were returned to me when I met with her office manager Can you provide one date of contact where she asked me to obtain a document? One email? One letter sent? NO, you cannot, because it never happened It is just nonsensical to think I would be so lazy as to not provide this document, when in fact, it actually reduced my tax liability and increased my refund and it only took a five minute phone call and an email! I have proven my diligence in handling my personal matters in my handling of this situation I have not been responded to in the manner or time I was told one time by your company I have had to reach out to your associates every time Your employee was very clearly negligent, in not dealing with this issue for months I even had other Block employees reach out to her requesting status updates She didn't return my calls, EVER! Then her office manager lied to me, forcing me to transfer power of attorney instead of revoke it! I cannot believe this type of behavior is condoned! This has cost me a lot of money, and unbearable amount of stress, and so much of my time, it's unbelievable, so no, I do not accept this response! I think you need to check the facts! Regards, [redacted]
Dear Revdex.com, In response to Mr [redacted] complaint, it is important to us at H & R Block to give each of our clients the best service possibleUnfortunately, we are having difficulty contacting Mr[redacted] by phone regarding his concernsIt is important for us to attend to any requests our clients may have to ensure their concerns are addressedWe look forward to speaking with Mr***Sincerely Natalie M [redacted] Associate Business Analyst H & R Block
I am respectfully requesting a refund of the monies I paid to HR Block simply because I was left to resolve all of their errors myselfThe reality is, Ms [redacted] & [redacted] did not make efforts to assist me without me constantly contactingThe time I wasted to correct Ms***'s errors and my employers/attorney efforts to fix Ms***'s errors is completely unacceptableAgain, I am requesting a refund of all monies paid to HR Block as they have done nothing but cause me undue stress Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,Our investigation reflects that this complaint is against an independently owned franchise office who has a responsibility to resolve matters directly with your office and with the client.Records reflect that H&R Block's franchise office met with Ms [redacted] and contacted the State of Georgia regarding the $difference in the tax liability between the office calculation and the States calculationIt was determined that the office calculation was off by $and not $as originally statedAs a resolve to this matter the franchisee agreed to refund Ms [redacted] 's fee that she paid for the preparation of her State of Georgia return which was $To further make amends in this situation the franchisee also mailed a letter to the client and extended an offer for free tax preparation next tax seasonAdditionally, please note that our office was able to confirm that the reimbursement check and gift certificate were both mailed on 8/3/and the check was cashed 8/12/As a result the franchisee considers this matter resolvedHowever, should you need anything else or have a desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the district manager contacted Mr [redacted] and reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Mr [redacted] ’s rebuttal, the additional money and time Mr [redacted] is referring to pertains to his and possibly his tax return in which neither returns were prepared by H&R BlockAs for the tax return prepared at a franchise office, the tax authority notice presented to the office was dated 2/13/A claim was submitted on the client’s behalf on 2/29/The claim was approved and a check was sent on 3/20/within the allotted timeframe per the terms and conditions of the Peace of Mind® Extended Service Plan warranty (“Warranty”) which states in part: Once the final determination has been made with the tax authority, and if additional taxes are owed due to H&R Block's error, the office will submit your claim to the Peace of Mind Claims Department where it will be reviewed and processed within four to six weeks.It is the franchisee’s belief that this matter has been addressed and that there is no further due diligence on their part concerning Mr [redacted] ’s tax return.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of reviewing the data files related to the and returns for Mrand Mrs [redacted] The typical time frame for this process is 6-weeks, however we have requested that the review be as expedited as possibleWe will continue to correspond with the [redacted] 's if further information is required for the reviewWe ask the Bureau note our current efforts to resolve Mrand Mrs [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
I have confirmed that the refund has been deposited in my account as requested This resolution is satisfactory to me Thank you so much for your help! [redacted]
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our clientHowever, records reflect that the franchise office contacted Ms [redacted] directly to address the complaint in detailIt was explained to Ms [redacted] that the H&R Block promotion “Pay us half of what you paid them" does not apply in this caseMs [redacted] went into the tax office to have her taxes prepared on February 11, however; the promotion did not begin until February 15, 2015.We sincerely regret any misunderstandings that Ms [redacted] has as it relates to the promotion but must respectfully deny her request for a 50% refundWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have determined the verbal phone call response, and the email, made by the business in reference to complaint ID [redacted] , of a refund of dollars for the imposed IRS interest/penalty, the acknowledgement of an error in product , tax software, and they are supposed to provide tax software also, is acceptable to me I thank the Revdex.com for the help This process was too long, too frustrating, too time consuming, when , I believe, all could have been handled more professionally in a much shorter period of time, but since I am reasonable, as a consumer, I think the resolution is acceptable Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaintThe check will be mailed out on Wednesday, January 19, 2016.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] ’ claim has been approved for the difference in the prior payment of $to the amount requested in her complaint The check will be sent out on Monday, June 5, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: So far H&R Block has only approved a refund from their business of $100. My fee to them for tax preparation for 2013 was in excess of $500. How can they claim that they are reimbursing me my preparation fee when they actually are not refunding me what I paid? I have had 8 months of misleading answers and ZERO accountability from them for their mistake. Yes I get to wait another 2-3 months to get money back from the State that should never have been paid in if they had not compounded their original mistake with a second mistake!! I paid for the Peace of Mind guarantee and all that seemed to guarantee me is a run around by H&R Block. If they are stating they are refunding me my processing fee for that year then do it, but make it the amount I actually paid!Regards, [redacted]
Dear Revdex.com,In resolution of this matter, our District General Manager [redacted] , met in person with Ms [redacted] on March 9, to complete the transaction necessary for the payment requestedMs [redacted] agreed to the terms outlined in our Release of Claims document and was given the checkAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesistate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com:In response to this matter, records reflect that the Tax Pro, [redacted] , maintains that she did not advise Ms[redacted] that there is no credit check for the Refund Advance and has been consistent in letting all clients know that there are certain criteria that [redacted] looks at in deciding the approval or denied for the Refund Advance product However, due to the misunderstanding and as a gesture of ***-faith and to show our appreciation of Ms [redacted] ' business with H&R Block, the District General Manager, [redacted] ***, as approved a partial refund of tax preparation fees in the amount of $The check was sent on February 25, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the District Office contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution of this matter, the District Manager, [redacted] , worked with Mrand Mrs [redacted] over a several day period, from April 12th to April 15th, and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have proved with response from the IRS that this is in fact H&R blocks fault along with their length of time to rectify the situationH&R Block has admitted that the [redacted] location did in fact refuse to respond to their mistake and has cost myself damages and reputation with the IRSI have made an offer to H&R Block to do this years tax preparation at a sharply reduced rate due to this situationThey have not responded I do feel they have not followed through with their end of the "worry free guarantee" My offer stands and I will be satisfied with the acceptance of that offer Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I would agree with this response, if only any of the events stated were true I have attached documents, unanswered emails, a voicemail transcript, and a complete statement All this disproves what your tax preparer is claiming She never identified the issue The issue was not identified until her office manager was forced to go through the return with her She left me a voicemail just before that happened, still identifying the wrong problem (in Febof 2016, when this issue began in Septof 2014) Once her office manager asked me for the specific document, on a Monday, which happened to be President's Day, I had it in his email by Friday! She never once identified a missing document that I needed to provide She did at one point lose ALL of my documents, but when she told me she had lost them, she also told me not to worry, that she would find them Eventually, that must've happened because they were returned to me when I met with her office manager Can you provide one date of contact where she asked me to obtain a document? One email? One letter sent? NO, you cannot, because it never happened It is just nonsensical to think I would be so lazy as to not provide this document, when in fact, it actually reduced my tax liability and increased my refund and it only took a five minute phone call and an email! I have proven my diligence in handling my personal matters in my handling of this situation I have not been responded to in the manner or time I was told one time by your company I have had to reach out to your associates every time Your employee was very clearly negligent, in not dealing with this issue for months I even had other Block employees reach out to her requesting status updates She didn't return my calls, EVER! Then her office manager lied to me, forcing me to transfer power of attorney instead of revoke it! I cannot believe this type of behavior is condoned! This has cost me a lot of money, and unbearable amount of stress, and so much of my time, it's unbelievable, so no, I do not accept this response! I think you need to check the facts! Regards, [redacted]
Dear Revdex.com, In response to Mr [redacted] complaint, it is important to us at H & R Block to give each of our clients the best service possibleUnfortunately, we are having difficulty contacting Mr[redacted] by phone regarding his concernsIt is important for us to attend to any requests our clients may have to ensure their concerns are addressedWe look forward to speaking with Mr***Sincerely Natalie M [redacted] Associate Business Analyst H & R Block
I am respectfully requesting a refund of the monies I paid to HR Block simply because I was left to resolve all of their errors myselfThe reality is, Ms [redacted] & [redacted] did not make efforts to assist me without me constantly contactingThe time I wasted to correct Ms***'s errors and my employers/attorney efforts to fix Ms***'s errors is completely unacceptableAgain, I am requesting a refund of all monies paid to HR Block as they have done nothing but cause me undue stress Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,Our investigation reflects that this complaint is against an independently owned franchise office who has a responsibility to resolve matters directly with your office and with the client.Records reflect that H&R Block's franchise office met with Ms [redacted] and contacted the State of Georgia regarding the $difference in the tax liability between the office calculation and the States calculationIt was determined that the office calculation was off by $and not $as originally statedAs a resolve to this matter the franchisee agreed to refund Ms [redacted] 's fee that she paid for the preparation of her State of Georgia return which was $To further make amends in this situation the franchisee also mailed a letter to the client and extended an offer for free tax preparation next tax seasonAdditionally, please note that our office was able to confirm that the reimbursement check and gift certificate were both mailed on 8/3/and the check was cashed 8/12/As a result the franchisee considers this matter resolvedHowever, should you need anything else or have a desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the district manager contacted Mr [redacted] and reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Mr [redacted] ’s rebuttal, the additional money and time Mr [redacted] is referring to pertains to his and possibly his tax return in which neither returns were prepared by H&R BlockAs for the tax return prepared at a franchise office, the tax authority notice presented to the office was dated 2/13/A claim was submitted on the client’s behalf on 2/29/The claim was approved and a check was sent on 3/20/within the allotted timeframe per the terms and conditions of the Peace of Mind® Extended Service Plan warranty (“Warranty”) which states in part: Once the final determination has been made with the tax authority, and if additional taxes are owed due to H&R Block's error, the office will submit your claim to the Peace of Mind Claims Department where it will be reviewed and processed within four to six weeks.It is the franchisee’s belief that this matter has been addressed and that there is no further due diligence on their part concerning Mr [redacted] ’s tax return.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of reviewing the data files related to the and returns for Mrand Mrs [redacted] The typical time frame for this process is 6-weeks, however we have requested that the review be as expedited as possibleWe will continue to correspond with the [redacted] 's if further information is required for the reviewWe ask the Bureau note our current efforts to resolve Mrand Mrs [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
I have confirmed that the refund has been deposited in my account as requested This resolution is satisfactory to me Thank you so much for your help! [redacted]
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our clientHowever, records reflect that the franchise office contacted Ms [redacted] directly to address the complaint in detailIt was explained to Ms [redacted] that the H&R Block promotion “Pay us half of what you paid them" does not apply in this caseMs [redacted] went into the tax office to have her taxes prepared on February 11, however; the promotion did not begin until February 15, 2015.We sincerely regret any misunderstandings that Ms [redacted] has as it relates to the promotion but must respectfully deny her request for a 50% refundWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have determined the verbal phone call response, and the email, made by the business in reference to complaint ID [redacted] , of a refund of dollars for the imposed IRS interest/penalty, the acknowledgement of an error in product , tax software, and they are supposed to provide tax software also, is acceptable to me I thank the Revdex.com for the help This process was too long, too frustrating, too time consuming, when , I believe, all could have been handled more professionally in a much shorter period of time, but since I am reasonable, as a consumer, I think the resolution is acceptable Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaintThe check will be mailed out on Wednesday, January 19, 2016.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] ’ claim has been approved for the difference in the prior payment of $to the amount requested in her complaint The check will be sent out on Monday, June 5, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: So far H&R Block has only approved a refund from their business of $100. My fee to them for tax preparation for 2013 was in excess of $500. How can they claim that they are reimbursing me my preparation fee when they actually are not refunding me what I paid? I have had 8 months of misleading answers and ZERO accountability from them for their mistake. Yes I get to wait another 2-3 months to get money back from the State that should never have been paid in if they had not compounded their original mistake with a second mistake!! I paid for the Peace of Mind guarantee and all that seemed to guarantee me is a run around by H&R Block. If they are stating they are refunding me my processing fee for that year then do it, but make it the amount I actually paid!Regards, [redacted]
Dear Revdex.com,In resolution of this matter, our District General Manager [redacted] , met in person with Ms [redacted] on March 9, to complete the transaction necessary for the payment requestedMs [redacted] agreed to the terms outlined in our Release of Claims document and was given the checkAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesistate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com:In response to this matter, records reflect that the Tax Pro, [redacted] , maintains that she did not advise Ms[redacted] that there is no credit check for the Refund Advance and has been consistent in letting all clients know that there are certain criteria that [redacted] looks at in deciding the approval or denied for the Refund Advance product However, due to the misunderstanding and as a gesture of ***-faith and to show our appreciation of Ms [redacted] ' business with H&R Block, the District General Manager, [redacted] ***, as approved a partial refund of tax preparation fees in the amount of $The check was sent on February 25, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the District Office contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]