Dear Revdex.com,In resolution to this complaint, on 2/15/MsPorter attempted to withdraw monies from an ATM and although transaction reduced her card balance, allegedly the ATM did not dispense fundsMs [redacted] contacted our Emerald Card customer service and we began an investigation into her complaintOur records reflect that on 2/25/Ms [redacted] was provided a Provisional Credit and on that same day those funds were withdrawn from an ATMPlease be advised that the ATM owner have until 3/25/to contact our office and advise if whether the ATM balanced or notAs of date, we have not received any disputes from the ATM owner that would suggest otherwise We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Better Busines Bureau, In resolution to this matter, H&R Block is currently in the process of assisting Mr [redacted] We will continue to correspond with Mr [redacted] to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to resolve Mr [redacted] complaint.Sincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com, In review of our client’s rebuttal to our prior response, we refute Mrs [redacted] statement: “Again H&R BLOCK HAS NOT COMMUNICATED WITH US IN ANY WAY WHATSOEVER”We hope this last and final response provides further clarity of H&R Block’s positionOur district representative contacted Mr [redacted] on September 2nd to follow up on the Revdex.com complaint as well as address any additional concerns our clients may have had as it relates to this matterIt is our understanding during that conversation Mr [redacted] was reminded of the additional coverage and benefits offered under H&R Block’s Peace of Mind Extended Service Plan (POM) which our client’s elected on their tax returnAlso during this call Mrand Mrs [redacted] requested assurance that H&R Block would stand behind our work should something come up later concerning their tax returnOur research has determined that Mrand Mrs [redacted] declined POM on their tax return and as such, the level of coverage on the return will differ than that of their returnHowever, H&R Block offers several other guarantees that are automatically included with every tax return we prepare and as it relates to coverage on the tax return, our Standard Guarantee would applyOur clients can be assured that if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorWe encourage Mrand Mrs [redacted] to notify the tax office immediately with any correspondence they may receive as a result of the preparation of either tax returns filed by H&R BlockWe will assess the situation at that time and determine next stepsSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was told would be done within weeks now they are just trying to make more timeAnd I did ask to be removed because I am in the process of filing criminal chargesThey recorded my phone calls with out my knowledge and they are on record admitting to it.They also have kept my money and could have returned it at any timeThe district manager already said a month ago he was authorizing a refund Regards, [redacted]
Dear Revdex.com, In response to the rebuttal and in further review of Mr [redacted] 's initial complaint, records reflect that our district office contacted Mr [redacted] addressed matters directly and agreed to refund the amendment fees as Mr [redacted] requestedIt is our understanding that Mr [redacted] agreed with the resolution and as such a check has been processed and forwarded to the address on recordUpon on further review of Mr [redacted] ’s tax return it is our belief the return was prepared correctly and the client was charged appropriately for the services providedWe regret that Mr [redacted] find our fees to be excessive, as we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave with our incurring any cost whatsoever pursuant to our guaranteeH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, Mrs [redacted] ***'s claim has been approved for the full amount of tax preparation requested in her complaint Please note, the Peace of Mind product fee is not refundablePer the terms and conditions of the Peace of Mind contract, which states in part: "....you may obtain a full refund of the free you paid for the Plan within seven (7) days from the date of purchaseTherefore, the fee paid for this productThe tax preparation fee refund check will be sent out on Friday, September 8, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:My name is [redacted] and I am contacting you about the complaint belowHR Block promised to cover penalties and fees for both state and Federal as well as years of free tax softwareThe gentleman that was working with me never sent me his contact information and never reached out like he said he would after having the tax paperwork completed by the local officeHe was supposed to contact me to find out what the fees were and the penalties that way we could resolve this issue completelyI see now that you have closed the issue as resolved, when in fact it has not been resolvedThey have not reached back out as explained above and have instead wiped their hands clean of the caseI wish to have them contact me again so that I can get those fees and penalties covered as well as the information for my three free years of tax software Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the prompt and uncomplicated handling of my complaint by H&R Block Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do not fault H&R Block as a company, but their field office in [redacted] was certainly negligent in the handling of my tax preparation and I hope they have taken action to correct the deficiency Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have received the agreed settlement from H & R BlockI consider this case closedThank you for your cooperation Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] -I am rejecting this response because: When I filed my taxes with [redacted] at the H&R Block in [redacted] , she was very convincing that my refund would be available in 7-business days if I filed electronically and had a direct deposit doneI sat in the office while she filed my taxes and she kept me there until the IRS accepted my taxesShe insisted that my refund would hit my account in that time 7-days for the fee that I paid to H & R BlockAfter days I checked and was told it was processing, after days I was told the same When I called *** She told me that I must have a debt I owe such as student loan or child support and that is reason my money was not availableI insisted no debt was owed, she told me to call IRSI called IRS again and they told me that taxes are not available in 7-10, especially after April 15, and I needed to contact H&R BlockThat the company sold me on a marketing scheme, and for this reason I do not accept the response Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have provided definite proof through copies of my IRS transcripts that H&R BLOCK made errors on those returns.The IRS accepted my submission of a corrected return and issued a refund that was $higher than the refund I was due according to H&R BLOCKI would think the opinion of the IRS is definite proof that an error was madeAll my other claims stem from the fact that the adjusted Gross Income was not calculated correctly because the Foreign Income Exclusion that I was entitled to claim was not claimedThere is no doubt that an error was made so if H&R Block still refuses to admit wrongdoing than I want to pursue this claim further through whatever avenue is appropriateIn my letter attached to the e-mail with the IRS transcripts I detail all claims Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] ' claim has been approved for the full amount requested in her complaintThe check will be sent out on Thursday, April 30, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: now it been days and They said I would have my refund today it is not in my bank account do I have to wait another days Regards, [redacted]
Dear Revdex.com,In further review of this matter, the District office made contact with Ms [redacted] and reached a mutually acceptable resolutionAs a result, we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's tax preparation fee has been approved for a refund, as requested in his complaint The check was sent out on Saturday, April 2nd, 2016.Additionally, H&R Block prepared an amended return at no charge and the return was submitted to the IRS on April 2, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, Ms***’s request for a refund is being granted for the amount of $as requested in this complaintThe credit should appear on the [redacted] she used to make the purchase in 3-business days As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the full amount requested in her complaint The check will be sent out on Thursday, April 9, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to this complaint, the office manager has contacted Mrs [redacted] directly to address her concernsH&R Block would like to apologize to Mrs [redacted] for any confusion or misunderstanding of our tax preparation serviceAdditionally, the office manager and Mrs [redacted] have come to a mutual resolveAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that the franchise office have tried to reach Ms [redacted] by phone and email to address this matter directly but have been unsuccessfulIt is the franchisee's belief that two way communication is necessary in this caseTherefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact the H&R Block franchise office directlySincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this complaint, on 2/15/MsPorter attempted to withdraw monies from an ATM and although transaction reduced her card balance, allegedly the ATM did not dispense fundsMs [redacted] contacted our Emerald Card customer service and we began an investigation into her complaintOur records reflect that on 2/25/Ms [redacted] was provided a Provisional Credit and on that same day those funds were withdrawn from an ATMPlease be advised that the ATM owner have until 3/25/to contact our office and advise if whether the ATM balanced or notAs of date, we have not received any disputes from the ATM owner that would suggest otherwise We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Better Busines Bureau, In resolution to this matter, H&R Block is currently in the process of assisting Mr [redacted] We will continue to correspond with Mr [redacted] to reach a mutually acceptable resolutionWe ask the Bureau note our current efforts to resolve Mr [redacted] complaint.Sincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com, In review of our client’s rebuttal to our prior response, we refute Mrs [redacted] statement: “Again H&R BLOCK HAS NOT COMMUNICATED WITH US IN ANY WAY WHATSOEVER”We hope this last and final response provides further clarity of H&R Block’s positionOur district representative contacted Mr [redacted] on September 2nd to follow up on the Revdex.com complaint as well as address any additional concerns our clients may have had as it relates to this matterIt is our understanding during that conversation Mr [redacted] was reminded of the additional coverage and benefits offered under H&R Block’s Peace of Mind Extended Service Plan (POM) which our client’s elected on their tax returnAlso during this call Mrand Mrs [redacted] requested assurance that H&R Block would stand behind our work should something come up later concerning their tax returnOur research has determined that Mrand Mrs [redacted] declined POM on their tax return and as such, the level of coverage on the return will differ than that of their returnHowever, H&R Block offers several other guarantees that are automatically included with every tax return we prepare and as it relates to coverage on the tax return, our Standard Guarantee would applyOur clients can be assured that if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorWe encourage Mrand Mrs [redacted] to notify the tax office immediately with any correspondence they may receive as a result of the preparation of either tax returns filed by H&R BlockWe will assess the situation at that time and determine next stepsSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was told would be done within weeks now they are just trying to make more timeAnd I did ask to be removed because I am in the process of filing criminal chargesThey recorded my phone calls with out my knowledge and they are on record admitting to it.They also have kept my money and could have returned it at any timeThe district manager already said a month ago he was authorizing a refund Regards, [redacted]
Dear Revdex.com, In response to the rebuttal and in further review of Mr [redacted] 's initial complaint, records reflect that our district office contacted Mr [redacted] addressed matters directly and agreed to refund the amendment fees as Mr [redacted] requestedIt is our understanding that Mr [redacted] agreed with the resolution and as such a check has been processed and forwarded to the address on recordUpon on further review of Mr [redacted] ’s tax return it is our belief the return was prepared correctly and the client was charged appropriately for the services providedWe regret that Mr [redacted] find our fees to be excessive, as we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave with our incurring any cost whatsoever pursuant to our guaranteeH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, Mrs [redacted] ***'s claim has been approved for the full amount of tax preparation requested in her complaint Please note, the Peace of Mind product fee is not refundablePer the terms and conditions of the Peace of Mind contract, which states in part: "....you may obtain a full refund of the free you paid for the Plan within seven (7) days from the date of purchaseTherefore, the fee paid for this productThe tax preparation fee refund check will be sent out on Friday, September 8, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:My name is [redacted] and I am contacting you about the complaint belowHR Block promised to cover penalties and fees for both state and Federal as well as years of free tax softwareThe gentleman that was working with me never sent me his contact information and never reached out like he said he would after having the tax paperwork completed by the local officeHe was supposed to contact me to find out what the fees were and the penalties that way we could resolve this issue completelyI see now that you have closed the issue as resolved, when in fact it has not been resolvedThey have not reached back out as explained above and have instead wiped their hands clean of the caseI wish to have them contact me again so that I can get those fees and penalties covered as well as the information for my three free years of tax software Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the prompt and uncomplicated handling of my complaint by H&R Block Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do not fault H&R Block as a company, but their field office in [redacted] was certainly negligent in the handling of my tax preparation and I hope they have taken action to correct the deficiency Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have received the agreed settlement from H & R BlockI consider this case closedThank you for your cooperation Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] -I am rejecting this response because: When I filed my taxes with [redacted] at the H&R Block in [redacted] , she was very convincing that my refund would be available in 7-business days if I filed electronically and had a direct deposit doneI sat in the office while she filed my taxes and she kept me there until the IRS accepted my taxesShe insisted that my refund would hit my account in that time 7-days for the fee that I paid to H & R BlockAfter days I checked and was told it was processing, after days I was told the same When I called *** She told me that I must have a debt I owe such as student loan or child support and that is reason my money was not availableI insisted no debt was owed, she told me to call IRSI called IRS again and they told me that taxes are not available in 7-10, especially after April 15, and I needed to contact H&R BlockThat the company sold me on a marketing scheme, and for this reason I do not accept the response Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have provided definite proof through copies of my IRS transcripts that H&R BLOCK made errors on those returns.The IRS accepted my submission of a corrected return and issued a refund that was $higher than the refund I was due according to H&R BLOCKI would think the opinion of the IRS is definite proof that an error was madeAll my other claims stem from the fact that the adjusted Gross Income was not calculated correctly because the Foreign Income Exclusion that I was entitled to claim was not claimedThere is no doubt that an error was made so if H&R Block still refuses to admit wrongdoing than I want to pursue this claim further through whatever avenue is appropriateIn my letter attached to the e-mail with the IRS transcripts I detail all claims Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] ' claim has been approved for the full amount requested in her complaintThe check will be sent out on Thursday, April 30, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: now it been days and They said I would have my refund today it is not in my bank account do I have to wait another days Regards, [redacted]
Dear Revdex.com,In further review of this matter, the District office made contact with Ms [redacted] and reached a mutually acceptable resolutionAs a result, we consider this matter resolved We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's tax preparation fee has been approved for a refund, as requested in his complaint The check was sent out on Saturday, April 2nd, 2016.Additionally, H&R Block prepared an amended return at no charge and the return was submitted to the IRS on April 2, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, Ms***’s request for a refund is being granted for the amount of $as requested in this complaintThe credit should appear on the [redacted] she used to make the purchase in 3-business days As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the full amount requested in her complaint The check will be sent out on Thursday, April 9, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to this complaint, the office manager has contacted Mrs [redacted] directly to address her concernsH&R Block would like to apologize to Mrs [redacted] for any confusion or misunderstanding of our tax preparation serviceAdditionally, the office manager and Mrs [redacted] have come to a mutual resolveAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Records reflect that the franchise office have tried to reach Ms [redacted] by phone and email to address this matter directly but have been unsuccessfulIt is the franchisee's belief that two way communication is necessary in this caseTherefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact the H&R Block franchise office directlySincerely, [redacted] Associate Business Analyst H&R Block