[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe District Manager at H&R Block was very helpful and professional in handeling this issue to my satisfaction Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: business has not yet replied to my complaintCalled today and they have no records of my complainAfter talking with Jim from H&R block he said will investigate againI am still waiting H&R block to return my money for a job never done Regards, [redacted]
Dear Revdex.com,In response to the complaint, our district office made several attempts to reach Mr [redacted] by phone and email but have been unsuccessfulWe encourage Mr [redacted] to return our call or reply by email as we would like to speak with him directly to address the complaint accordingly Sincerely, Quintina M***Associate Business Analyst H&R Block
I am rejecting this response because:We are still waiting for the amended return that was mail to us few days ago to see what errors have been corrected and if the overwhelming charges that we are charged from IRS are eliminated in the new amended returnas for the HR Block response that they waited for me or my wife to provide documentation and that was the reason for the delay in filing our returns is not accurateI dropped off all the documentation at the HR Block office in June of 2014, I followed up with [redacted] almost each month from [redacted] and [redacted] to see if she needed anything else from us to complete the returnsPlease see the email I sent on December 5th 2014, almost six months after I dropped off all the tax information, encouraging her to expedite our tax returnsThe email will show that I was trying to get [redacted] to complete our taxes, I never received return communications from [redacted] of my reminder emails to complete the tax returns or for additional informationI ended up calling her several times, and had my wife followed up as well before she respondedThis hardly a 'peace of mind service from HandR block when its client has to constantly follow up for months to get the returns done, with errors and have to pay penalties and late feesHandR block should pay for any penalties and late fees due as well as correct errors on our tax returns and return our fees we paid themplease see the email below I sent on Dec2014: [redacted] 12/5/14Reply to allto ***, Tazeen [redacted] - Please take a look below, I was wondering if you are done with the tax returns, I can then send you the returns as wellI know the tax season is about to start you will get real busy, so if you can expediate our tax returns I would appreciate it very much [redacted] Complaint: [redacted] Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In response to this matter, records reflect that our district office has been trying to reach Ms [redacted] by phone to address this matter directly but have been unsuccessfulIt is our belief that two way communication is necessary in this case, therefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact the office at the number referenced on her voicemail as soon as possibleSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Ms [redacted] may have, our review of this matter reflects that her situation is now being handled in accordance with the Power of Attorney recently granted to our Tax Professional, [redacted] At this time, [redacted] 's Department of Revenue is sending a Statement of Account form to be completed and provided the [redacted] Department of Taxation and Finance, to show that the credit for taxes paid to another state is valid and should not have been disallowedIt is our belief that once the [redacted] Department of Taxation and Finance receives and reviews the Statement of Account from [redacted] , their decision to disallow the credit will be overturned and the balance due eliminatedWe respectfully ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaint.Sincerely,Michelle U***Associate Business AnalystH&R Block
Dear Revdex.com, While we regret any confusions or misunderstanding of the tax preparation services Ms [redacted] have experienced, our review of this matter reflects that the Peace of Mind Extended Warranty was not purchased at the time of the tax interview and therefore, would not apply in this situation H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right It is [redacted] , H&R Block District General Manager's, belief that he has done so in this case by amending the tax return to accurately reflect the appropriate information and by refunding the tax preparation fee which Ms [redacted] n paid to have her taxes preparedIt is our understanding that [redacted] and his staff have explained that H&R Block will pay any resulting penalties and interest once the IRS sends Ms [redacted] a tax bill for We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mrs [redacted] but were unsuccessfulArea Manager, [redacted] ***, left several messages at the number provided in the complaint but has yet to receive any return phone calls [redacted] can be reached directly at ###-###-####Should Mrs [redacted] contact [redacted] at this information, we will be happy to further assist her and address her concernsOtherwise, we are unable to further investigate this matterWe ask that the Bureau note our above-referenced efforts to contact Mrs [redacted] to discuss her complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that the district office contacted Mr [redacted] directly and reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to Ms [redacted] 's rebuttal and to address her question regarding the latest State notice, per our tax office review of the notice, it has been determined that Ms [redacted] is being billed for additional taxes owed on income that was never presented to the tax professional during the initial tax interviewIn further review of Ms [redacted] ’s rebuttal, we determine the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/27/and refer your office back to that responseSincerely, [redacted] Associate Business Analyst H&R Block
I called on the day that I filed my taxes to check on why it the taxes had not been filed, I believe the message said pendingThe customer service rep said it takes a day to go through and not to worry about itI received the email the next day with pretty much the exact same messageI thought that since it said the same thing as the customer service rep we were good to goNo further emails, voicemail, anything was communicated until after I filed a complaint with the Revdex.comI spend hours dealing with the IRS and an incompetent CSR at H&R block on April 18thThe CSR on the 18th said she could not do anything about it "since it was already sent IRS, they did not have it in there computer anymore" H&R blocks incompetence has cost me hours plus another dealing with the Revdex.com The fact that they refunded me the pittance that I paid them does not cover the aggravation that they cost me [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: while the local office did refund my fees and did prepare an amended return at no charge to me, they failed to reimburse me for the money I did not have nor the money I had paid to the government, a total of approximately $This resulted in me making an interest free loan for over a yearIf H&R block truly took ownership of their mistake and valued customer service they would have tried to right the situationAdditionally the entire experience of working with them to try and get the situation resolved was extremely painful; from the lack of communication to the outright lies Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I got told the only thing H&R Block will do for me is pay the $interest feeThey did admit they were at fault and incorrectly filed my tax return but refuse to help pay the $that is owedI did not file my taxes incorrectly they did so why is it now my responsibility to pay the full amount dueI paid for a service costing me $and they didn't enter in one off my W-2'sI have been told by a manager and General manager that yes they did forget to enter in my W-but the best they could do for me was to pay the $and offer to do this years taxes for free I have already filed my taxes for this year and I do not feel comfortable with H&R Block filing since they failed to do their job last timeI DO NOT feel like this a fare offer they should have to pay the $since it is their mistake Regards, [redacted]
H&R Block is in Breach of Contract An unjustifiable failure to perform terms of a contractA violation of contract through failure to perform, or through interference with the performance of the contractual obligations I utilized the "Best of Both" product, reached out to a local branch, called customer service and was NOT provided the necessary information to properly complete the filing of my taxes This is a violation of contract through failure to perform H&R Block are responsible for the fine that is being assessed by the IRS and at this time I am simply asking for them to stand up for their failure and payThank you, Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Mr***We will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau to note our current efforts to resolve Mr ***'s complaint.Sincerely,Michelle ***Associate Business AnalystH&R Block
Dear Revdex.com, In response Ms***’s rebuttal and in resolution of this matter as a client service gesture and good faith from H&R Block, Ms***’s refund is being granted for the full amount requested in this complaintThe check will be sent out on Monday 10/31/to the address associated with this complaint and will be for the amount of $As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to this complaint, our records reflect that our District General Manager, [redacted] ***, has engaged in conversations directly with Mrs***, explaining that H&R Block is not responsible for tax returns that are completed outside of H&R Block, nor the information that an outside firm used to prepare a returnAdditionally, our Peace of Mind Extended Warranty Plan states in part, "...The Plan applies only to filed and accepted original individual U.Sresident tax returns prepared by Block for the year of the return..."As such, H&R Block must decline Mrs***'s request for monetary compensation for costs associated with her tax preparation and other itemsIn regards to the return that H&R Block prepared incorrectly, H&R Block has completed our due diligence to the ***'s per the Peace of Mind Extended Warranty by reimbursing for the additional tax liability as a result of our mistake as well as the interest amount mentioned in the complaintThe tax liability check was issues in and the interest check in the amount of $was issued on February 10, Although the and returns were not affected with additional tax liability due, we have issued refunds for the fees paid to prepare the 2012, 2013, and returns in the amount of $2,as a good-faith gesture.While we regret Mrs***'s dissatisfaction with our company, we consider all of the issues H&R Block is responsible for addressed and this matter closedWe ask that the Revdex.com note our efforts to resolve this matter thoroughly and fairlySincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, we sincerely apologize for Mrand Mrs [redacted] experience with our company this past tax seasonOur records reflect that a full refund of fees have been granted per our client's request and a check was mailed to the address on recordAs such, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe District Manager at H&R Block was very helpful and professional in handeling this issue to my satisfaction Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: business has not yet replied to my complaintCalled today and they have no records of my complainAfter talking with Jim from H&R block he said will investigate againI am still waiting H&R block to return my money for a job never done Regards, [redacted]
Dear Revdex.com,In response to the complaint, our district office made several attempts to reach Mr [redacted] by phone and email but have been unsuccessfulWe encourage Mr [redacted] to return our call or reply by email as we would like to speak with him directly to address the complaint accordingly Sincerely, Quintina M***Associate Business Analyst H&R Block
I am rejecting this response because:We are still waiting for the amended return that was mail to us few days ago to see what errors have been corrected and if the overwhelming charges that we are charged from IRS are eliminated in the new amended returnas for the HR Block response that they waited for me or my wife to provide documentation and that was the reason for the delay in filing our returns is not accurateI dropped off all the documentation at the HR Block office in June of 2014, I followed up with [redacted] almost each month from [redacted] and [redacted] to see if she needed anything else from us to complete the returnsPlease see the email I sent on December 5th 2014, almost six months after I dropped off all the tax information, encouraging her to expedite our tax returnsThe email will show that I was trying to get [redacted] to complete our taxes, I never received return communications from [redacted] of my reminder emails to complete the tax returns or for additional informationI ended up calling her several times, and had my wife followed up as well before she respondedThis hardly a 'peace of mind service from HandR block when its client has to constantly follow up for months to get the returns done, with errors and have to pay penalties and late feesHandR block should pay for any penalties and late fees due as well as correct errors on our tax returns and return our fees we paid themplease see the email below I sent on Dec2014: [redacted] 12/5/14Reply to allto ***, Tazeen [redacted] - Please take a look below, I was wondering if you are done with the tax returns, I can then send you the returns as wellI know the tax season is about to start you will get real busy, so if you can expediate our tax returns I would appreciate it very much [redacted] Complaint: [redacted] Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In response to this matter, records reflect that our district office has been trying to reach Ms [redacted] by phone to address this matter directly but have been unsuccessfulIt is our belief that two way communication is necessary in this case, therefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact the office at the number referenced on her voicemail as soon as possibleSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,While we regret any confusions or misunderstandings of our tax preparation services that Ms [redacted] may have, our review of this matter reflects that her situation is now being handled in accordance with the Power of Attorney recently granted to our Tax Professional, [redacted] At this time, [redacted] 's Department of Revenue is sending a Statement of Account form to be completed and provided the [redacted] Department of Taxation and Finance, to show that the credit for taxes paid to another state is valid and should not have been disallowedIt is our belief that once the [redacted] Department of Taxation and Finance receives and reviews the Statement of Account from [redacted] , their decision to disallow the credit will be overturned and the balance due eliminatedWe respectfully ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaint.Sincerely,Michelle U***Associate Business AnalystH&R Block
Dear Revdex.com, While we regret any confusions or misunderstanding of the tax preparation services Ms [redacted] have experienced, our review of this matter reflects that the Peace of Mind Extended Warranty was not purchased at the time of the tax interview and therefore, would not apply in this situation H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right It is [redacted] , H&R Block District General Manager's, belief that he has done so in this case by amending the tax return to accurately reflect the appropriate information and by refunding the tax preparation fee which Ms [redacted] n paid to have her taxes preparedIt is our understanding that [redacted] and his staff have explained that H&R Block will pay any resulting penalties and interest once the IRS sends Ms [redacted] a tax bill for We respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mrs [redacted] but were unsuccessfulArea Manager, [redacted] ***, left several messages at the number provided in the complaint but has yet to receive any return phone calls [redacted] can be reached directly at ###-###-####Should Mrs [redacted] contact [redacted] at this information, we will be happy to further assist her and address her concernsOtherwise, we are unable to further investigate this matterWe ask that the Bureau note our above-referenced efforts to contact Mrs [redacted] to discuss her complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that the district office contacted Mr [redacted] directly and reached a mutually acceptable resolutionAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to Ms [redacted] 's rebuttal and to address her question regarding the latest State notice, per our tax office review of the notice, it has been determined that Ms [redacted] is being billed for additional taxes owed on income that was never presented to the tax professional during the initial tax interviewIn further review of Ms [redacted] ’s rebuttal, we determine the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/27/and refer your office back to that responseSincerely, [redacted] Associate Business Analyst H&R Block
I called on the day that I filed my taxes to check on why it the taxes had not been filed, I believe the message said pendingThe customer service rep said it takes a day to go through and not to worry about itI received the email the next day with pretty much the exact same messageI thought that since it said the same thing as the customer service rep we were good to goNo further emails, voicemail, anything was communicated until after I filed a complaint with the Revdex.comI spend hours dealing with the IRS and an incompetent CSR at H&R block on April 18thThe CSR on the 18th said she could not do anything about it "since it was already sent IRS, they did not have it in there computer anymore" H&R blocks incompetence has cost me hours plus another dealing with the Revdex.com The fact that they refunded me the pittance that I paid them does not cover the aggravation that they cost me [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: while the local office did refund my fees and did prepare an amended return at no charge to me, they failed to reimburse me for the money I did not have nor the money I had paid to the government, a total of approximately $This resulted in me making an interest free loan for over a yearIf H&R block truly took ownership of their mistake and valued customer service they would have tried to right the situationAdditionally the entire experience of working with them to try and get the situation resolved was extremely painful; from the lack of communication to the outright lies Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I got told the only thing H&R Block will do for me is pay the $interest feeThey did admit they were at fault and incorrectly filed my tax return but refuse to help pay the $that is owedI did not file my taxes incorrectly they did so why is it now my responsibility to pay the full amount dueI paid for a service costing me $and they didn't enter in one off my W-2'sI have been told by a manager and General manager that yes they did forget to enter in my W-but the best they could do for me was to pay the $and offer to do this years taxes for free I have already filed my taxes for this year and I do not feel comfortable with H&R Block filing since they failed to do their job last timeI DO NOT feel like this a fare offer they should have to pay the $since it is their mistake Regards, [redacted]
H&R Block is in Breach of Contract An unjustifiable failure to perform terms of a contractA violation of contract through failure to perform, or through interference with the performance of the contractual obligations I utilized the "Best of Both" product, reached out to a local branch, called customer service and was NOT provided the necessary information to properly complete the filing of my taxes This is a violation of contract through failure to perform H&R Block are responsible for the fine that is being assessed by the IRS and at this time I am simply asking for them to stand up for their failure and payThank you, Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Mr***We will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau to note our current efforts to resolve Mr ***'s complaint.Sincerely,Michelle ***Associate Business AnalystH&R Block
Dear Revdex.com, In response Ms***’s rebuttal and in resolution of this matter as a client service gesture and good faith from H&R Block, Ms***’s refund is being granted for the full amount requested in this complaintThe check will be sent out on Monday 10/31/to the address associated with this complaint and will be for the amount of $As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to this complaint, our records reflect that our District General Manager, [redacted] ***, has engaged in conversations directly with Mrs***, explaining that H&R Block is not responsible for tax returns that are completed outside of H&R Block, nor the information that an outside firm used to prepare a returnAdditionally, our Peace of Mind Extended Warranty Plan states in part, "...The Plan applies only to filed and accepted original individual U.Sresident tax returns prepared by Block for the year of the return..."As such, H&R Block must decline Mrs***'s request for monetary compensation for costs associated with her tax preparation and other itemsIn regards to the return that H&R Block prepared incorrectly, H&R Block has completed our due diligence to the ***'s per the Peace of Mind Extended Warranty by reimbursing for the additional tax liability as a result of our mistake as well as the interest amount mentioned in the complaintThe tax liability check was issues in and the interest check in the amount of $was issued on February 10, Although the and returns were not affected with additional tax liability due, we have issued refunds for the fees paid to prepare the 2012, 2013, and returns in the amount of $2,as a good-faith gesture.While we regret Mrs***'s dissatisfaction with our company, we consider all of the issues H&R Block is responsible for addressed and this matter closedWe ask that the Revdex.com note our efforts to resolve this matter thoroughly and fairlySincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, we sincerely apologize for Mrand Mrs [redacted] experience with our company this past tax seasonOur records reflect that a full refund of fees have been granted per our client's request and a check was mailed to the address on recordAs such, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, [redacted] Associate Business Analyst H&R Block