Dear Revdex.com complaint, In further review of Mrand Mrs [redacted] tax file, H&R Block’s Peace of Mind® Extended Service Plan (POM) was in fact not offered to our clients with the amended tax return for such reasons as the original tax return was not prepared by H&R BlockPer the terms and conditions of the plan which has been attached for further review states in part: POM does not apply to amended returns (1040-X) unless the H&R Block error at issue is a result from the error in the original tax preparation As matters relate to this case, H&R Block did not prepare the original return and as such POM coverage was not offeredOur apologies for our prior statement which suggested that Mrand Mrs [redacted] declined H&R Block Peace of Mind Extended Service PlanTo provide additional clarity, Mrand Mrs [redacted] amended tax return is not covered under POM but is covered under our standard guaranteeWe encourage Mrand Mrs [redacted] to notify the tax office immediately with any correspondence they may receive in the futureIf H&R Block made an error we are committed to making the situation right and our due diligence is to assess the notice and work with our client’s to provide a swift and amicable resolveSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check was sent on Thursday, November 12, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I reject this response because they are not attempting to correct this issueI was offered a check of $The correct amount would be $I will accept nothing less and I am willing to take this as far as I need toI am not the only one with a complaint against this companyIf there would have not been a mistake by H&R Block the IRS would have been released my moneyBevBeca H&R Block made a mistake, my refund has been delayed; solely because of H&R BlockThey are responsible and should refund my fess in the amount of $Nothing less than that will be acceptedI will be paying reviews everywhere I see H&R Block online and will submit my complaint to my local news station so they can investigate why H&R Block is overcharging customers and messing up refundsThis has caused a financial hardships and I have had to request a Tax AdvocateH&R Blocks refusal and blatant denial of THEIR mistake has caused me this hardship and I request my fees of $returned to me and I will not stop until they areRegards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I would like to reserve my acceptance until the commitment is metThe initial answers I received from the local representative, Lisa Fox, made me uncomfortable that this issue would be resolved.The response indicates that a check for the refund will be sent on September 25thIt has not arrived at my home yetI have contacted the IRS who stated that the letters are on the wayI also called the Tax Department in Maine and they are sending letters as wellNew York sent my refund but has not sent a letter so I am assuming there will not be one from them but will call anyway to check.It's not that I am rejecting the responseI would feel much more comfortable seeing the whole process through before I officially accept it Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hello, I was contacted by H&R block on Thursday the 3rd around 3:30 pm, as it was not an ideal time to converse and I needed to obtain my 2015 K1 from my bank, we had set up a time to speak on Monday the 7th at 10 am. Unfortunately she was ill this past Monday but she had her office call to inform me of that and when she is back in the office we could continue resolving my complaint issues. I look forward to finishing our discussion and putting most if not all issues to rest. I had thought that I had spoken to a Coleen, but the message received from the business says I was contacted by Anacani M***, perhaps I am just mistaken. Also it is very important to note that I have had a case open with H&R's digital dept regarding my inability to verify my identity and gain access to my tax records for the past 2 years as promised by H&R block when filing my taxes, case id# [redacted] . This resulted in my being charged to to gain a copy of my 2015 taxes. These records are needed to provide my bank with specific information about how my trust possibly made a stock trade resulting in an $819 tax increase this year. This is not supposed to occur with the way this trust is set up. So having to deal with physical records has complicated and lengthened this process. The digital department never responded to my case nor have they given an eta. H&R Block's digital department has not delivered on their company's promise to provide access to ones tax records free for the past 2 years, and even after filing a case there department has not provided any response. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable compensation for the tax preparer's error of the taxesHowever, any additional findings or any matters brought through civil suits due to new information or additional errors found on taxes for year taxes or any other year by State or Federal government or IRS will not be included in this acceptance dated Jul and HR Block, or corrected spelling as necessary, can and may still be held liable to pay damages Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am rejecting the coresponse, it is totally not fair to me as a customer, for years to be treated in this regards, I submitted the correct paper work, they are not owing up to their mistake, especially when they say that I did not, purchase piece of mine, because I specifically asked MsDebbie Fox for it, also the paper work for ms***s Social Security papers, that she pushed away, and said she not need them! I told her yes she did, I do taxes also and I do know what you need, this is their fault and they should be held responsible!! They also have not reached out to us in any kind of way, we have paid the IRS all that money, and they have sent us papers that we TOTALLY DO NOT UNDERSTAND?????
Dear Revdex.com,In resolution to this matter, records reflect that Ms [redacted] was contacted and a mutually acceptable resolution has been reachedAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve maters thoroughly and fairlySincerely, Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On February 2015, I filed both State and Federal income taxes with H&R Block in [redacted] , [redacted] .After about days of waiting, I called the [redacted] Department of Revenue to inquire about my refundI was told that they needed my W2’s or 1099R’s to complete the filing of my taxes as they did not receive them from H&R Block.I explained to her that my [redacted] refund could not be finalized because they did not receive my W2’s or 1099R’s to complete my taxes I am retired and most of my statements are 1099R’s She stated that she would check on itLater when she called me back, she then told me that I had to do this myself as it was not their jobShe was very rude and belligerent about the matter.This is the third time that I have demonstrated their error, however they do not seem to understand the complaint nor do they wish to It seems like H & R Block is not sincere in trying to resolve this matterI would like to file formal complaint against this company and post it on your website that this is a bad company Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am still very unsatisfied how H and R block handled this situationI feel as if I was taken advantage of They very unprofessional and I will take this further if I have toEven the representative that called me yesterday was rudeBlaming the IRS not Hand R block taking my returnI realize I am only one person but I will make sure I relay all this to anyone that needs any Tax helpI will never go the ANY H and R Block and will tell everyone I can in any way I canI have a email stating from the IRS that nothing was applied to my Federal tax debt from which I was supposed to get back which again disappeared Just horrible business practicesThank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The payment should be sent to: [redacted] Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Ms***’s refund is being granted for the full amount requested in this complaint of $ This check was mailed out to the client today, 4/7/2016.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, I contacted directly with Mrs [redacted] We sincerely regret and apologize for the experience and understand Mrs [redacted] 's remaining dissatisfaction with H&R Block.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, our records reflect that Ms***'s return was assigned to the Tax Professional of her choice and she was able to submit her return for review on February 16, While we regret Ms***'s dissatisfaction with the Best of Both process, which was a known system issue on H&R Block's side, we have refunded the total she already paid to use the serviceThe refund will be processed back to the same card used to make the purchase within 3-business daysAs for Ms***'s request for additional monetary compensation, H&R Block must respectfully decline this requestWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/29/and refer your office back to that responseWe respectfully request that this case be closed, judged administratively resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I haven't heard back from their franchise office yetIt has been more than days since H&R block told me that their franchise office will contact me.H&R block should realize that their customers' time is important and they cannot wait so long (>days) to hear back from a franchise office Regards, [redacted] ***
Dear Revdex.com,In further review of this matter, we have made an executive decision to refund Mr [redacted] ’s tax preparation fees as a client service gestureThe check will be mailed via UPS overnight with a delivery date of 11/3/2017.Additionally, please note that the mention of one, Mrs [redacted] was a typo and should not have been referenced in this complaint We sincerely apologize for Mr [redacted] ’s experience and hope that our efforts to resolve this matter will restore his faith in our companySincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, our investigation conducted in the office with Mr [redacted] at the tax desk uncovered that his refund was being held because his name was not on the account that belonged to his fiancée.Unlike situations where the wrong account number is entered, his refund was not sent back to H&R Block Bank for a paper check to be mailed to him [redacted] that he did not experience a delay in receiving his refund, but we made no errors in tax preparation or in entering an account number for direct depositWe assisted him in discovering that his refund was being held at his fiancée's bankHe was provided the Area Manager, [redacted] s cell phone number when the Office Leader was unable to satisfy him [redacted] verified the investigation conducted in the office as to the cause of Mr [redacted] issues and communicated to Mr [redacted] that we would refund him the $for the unused coupon he presented during tax preparationMr [redacted] said that he would only accept a full refund of feesHe has continued to call [redacted] after business hours to state he will keep calling until he receives his full refund of feesWhile we regret Mr [redacted] dissatisfaction with our company, we consider all of his issues addressed and this matter closedWe ask that the Revdex.com note our efforts to resolve this matter thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I believe that H and R Block has not even bothered to try and come to a satisfactory resolution to this complaint, instead they hide behind their Terms of Use and don't even offer an apology for the fact that they messed up my taxes They do not wish to meet me half way for the mistakes they made or my time that they wasted As such I have made my complaint to Amazon.com, Walmart.com, Facebook, and other social media and shopping sites Revdex.com I wish that you would close this complaint as unresolved as H and R Block has not even attempted a resolution Regards, [redacted]
Dear Revdex.com complaint, In further review of Mrand Mrs [redacted] tax file, H&R Block’s Peace of Mind® Extended Service Plan (POM) was in fact not offered to our clients with the amended tax return for such reasons as the original tax return was not prepared by H&R BlockPer the terms and conditions of the plan which has been attached for further review states in part: POM does not apply to amended returns (1040-X) unless the H&R Block error at issue is a result from the error in the original tax preparation As matters relate to this case, H&R Block did not prepare the original return and as such POM coverage was not offeredOur apologies for our prior statement which suggested that Mrand Mrs [redacted] declined H&R Block Peace of Mind Extended Service PlanTo provide additional clarity, Mrand Mrs [redacted] amended tax return is not covered under POM but is covered under our standard guaranteeWe encourage Mrand Mrs [redacted] to notify the tax office immediately with any correspondence they may receive in the futureIf H&R Block made an error we are committed to making the situation right and our due diligence is to assess the notice and work with our client’s to provide a swift and amicable resolveSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check was sent on Thursday, November 12, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I reject this response because they are not attempting to correct this issueI was offered a check of $The correct amount would be $I will accept nothing less and I am willing to take this as far as I need toI am not the only one with a complaint against this companyIf there would have not been a mistake by H&R Block the IRS would have been released my moneyBevBeca H&R Block made a mistake, my refund has been delayed; solely because of H&R BlockThey are responsible and should refund my fess in the amount of $Nothing less than that will be acceptedI will be paying reviews everywhere I see H&R Block online and will submit my complaint to my local news station so they can investigate why H&R Block is overcharging customers and messing up refundsThis has caused a financial hardships and I have had to request a Tax AdvocateH&R Blocks refusal and blatant denial of THEIR mistake has caused me this hardship and I request my fees of $returned to me and I will not stop until they areRegards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I would like to reserve my acceptance until the commitment is metThe initial answers I received from the local representative, Lisa Fox, made me uncomfortable that this issue would be resolved.The response indicates that a check for the refund will be sent on September 25thIt has not arrived at my home yetI have contacted the IRS who stated that the letters are on the wayI also called the Tax Department in Maine and they are sending letters as wellNew York sent my refund but has not sent a letter so I am assuming there will not be one from them but will call anyway to check.It's not that I am rejecting the responseI would feel much more comfortable seeing the whole process through before I officially accept it Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hello, I was contacted by H&R block on Thursday the 3rd around 3:30 pm, as it was not an ideal time to converse and I needed to obtain my 2015 K1 from my bank, we had set up a time to speak on Monday the 7th at 10 am. Unfortunately she was ill this past Monday but she had her office call to inform me of that and when she is back in the office we could continue resolving my complaint issues. I look forward to finishing our discussion and putting most if not all issues to rest. I had thought that I had spoken to a Coleen, but the message received from the business says I was contacted by Anacani M***, perhaps I am just mistaken. Also it is very important to note that I have had a case open with H&R's digital dept regarding my inability to verify my identity and gain access to my tax records for the past 2 years as promised by H&R block when filing my taxes, case id# [redacted] . This resulted in my being charged to to gain a copy of my 2015 taxes. These records are needed to provide my bank with specific information about how my trust possibly made a stock trade resulting in an $819 tax increase this year. This is not supposed to occur with the way this trust is set up. So having to deal with physical records has complicated and lengthened this process. The digital department never responded to my case nor have they given an eta. H&R Block's digital department has not delivered on their company's promise to provide access to ones tax records free for the past 2 years, and even after filing a case there department has not provided any response. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable compensation for the tax preparer's error of the taxesHowever, any additional findings or any matters brought through civil suits due to new information or additional errors found on taxes for year taxes or any other year by State or Federal government or IRS will not be included in this acceptance dated Jul and HR Block, or corrected spelling as necessary, can and may still be held liable to pay damages Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am rejecting the coresponse, it is totally not fair to me as a customer, for years to be treated in this regards, I submitted the correct paper work, they are not owing up to their mistake, especially when they say that I did not, purchase piece of mine, because I specifically asked MsDebbie Fox for it, also the paper work for ms***s Social Security papers, that she pushed away, and said she not need them! I told her yes she did, I do taxes also and I do know what you need, this is their fault and they should be held responsible!! They also have not reached out to us in any kind of way, we have paid the IRS all that money, and they have sent us papers that we TOTALLY DO NOT UNDERSTAND?????
Dear Revdex.com,In resolution to this matter, records reflect that Ms [redacted] was contacted and a mutually acceptable resolution has been reachedAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve maters thoroughly and fairlySincerely, Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On February 2015, I filed both State and Federal income taxes with H&R Block in [redacted] , [redacted] .After about days of waiting, I called the [redacted] Department of Revenue to inquire about my refundI was told that they needed my W2’s or 1099R’s to complete the filing of my taxes as they did not receive them from H&R Block.I explained to her that my [redacted] refund could not be finalized because they did not receive my W2’s or 1099R’s to complete my taxes I am retired and most of my statements are 1099R’s She stated that she would check on itLater when she called me back, she then told me that I had to do this myself as it was not their jobShe was very rude and belligerent about the matter.This is the third time that I have demonstrated their error, however they do not seem to understand the complaint nor do they wish to It seems like H & R Block is not sincere in trying to resolve this matterI would like to file formal complaint against this company and post it on your website that this is a bad company Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am still very unsatisfied how H and R block handled this situationI feel as if I was taken advantage of They very unprofessional and I will take this further if I have toEven the representative that called me yesterday was rudeBlaming the IRS not Hand R block taking my returnI realize I am only one person but I will make sure I relay all this to anyone that needs any Tax helpI will never go the ANY H and R Block and will tell everyone I can in any way I canI have a email stating from the IRS that nothing was applied to my Federal tax debt from which I was supposed to get back which again disappeared Just horrible business practicesThank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The payment should be sent to: [redacted] Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Ms***’s refund is being granted for the full amount requested in this complaint of $ This check was mailed out to the client today, 4/7/2016.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, I contacted directly with Mrs [redacted] We sincerely regret and apologize for the experience and understand Mrs [redacted] 's remaining dissatisfaction with H&R Block.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com, In resolution of this matter, our records reflect that Ms***'s return was assigned to the Tax Professional of her choice and she was able to submit her return for review on February 16, While we regret Ms***'s dissatisfaction with the Best of Both process, which was a known system issue on H&R Block's side, we have refunded the total she already paid to use the serviceThe refund will be processed back to the same card used to make the purchase within 3-business daysAs for Ms***'s request for additional monetary compensation, H&R Block must respectfully decline this requestWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/29/and refer your office back to that responseWe respectfully request that this case be closed, judged administratively resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I haven't heard back from their franchise office yetIt has been more than days since H&R block told me that their franchise office will contact me.H&R block should realize that their customers' time is important and they cannot wait so long (>days) to hear back from a franchise office Regards, [redacted] ***
Dear Revdex.com,In further review of this matter, we have made an executive decision to refund Mr [redacted] ’s tax preparation fees as a client service gestureThe check will be mailed via UPS overnight with a delivery date of 11/3/2017.Additionally, please note that the mention of one, Mrs [redacted] was a typo and should not have been referenced in this complaint We sincerely apologize for Mr [redacted] ’s experience and hope that our efforts to resolve this matter will restore his faith in our companySincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, our investigation conducted in the office with Mr [redacted] at the tax desk uncovered that his refund was being held because his name was not on the account that belonged to his fiancée.Unlike situations where the wrong account number is entered, his refund was not sent back to H&R Block Bank for a paper check to be mailed to him [redacted] that he did not experience a delay in receiving his refund, but we made no errors in tax preparation or in entering an account number for direct depositWe assisted him in discovering that his refund was being held at his fiancée's bankHe was provided the Area Manager, [redacted] s cell phone number when the Office Leader was unable to satisfy him [redacted] verified the investigation conducted in the office as to the cause of Mr [redacted] issues and communicated to Mr [redacted] that we would refund him the $for the unused coupon he presented during tax preparationMr [redacted] said that he would only accept a full refund of feesHe has continued to call [redacted] after business hours to state he will keep calling until he receives his full refund of feesWhile we regret Mr [redacted] dissatisfaction with our company, we consider all of his issues addressed and this matter closedWe ask that the Revdex.com note our efforts to resolve this matter thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I believe that H and R Block has not even bothered to try and come to a satisfactory resolution to this complaint, instead they hide behind their Terms of Use and don't even offer an apology for the fact that they messed up my taxes They do not wish to meet me half way for the mistakes they made or my time that they wasted As such I have made my complaint to Amazon.com, Walmart.com, Facebook, and other social media and shopping sites Revdex.com I wish that you would close this complaint as unresolved as H and R Block has not even attempted a resolution Regards, [redacted]