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H & R Block U.S. Headquarters

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H & R Block U.S. Headquarters Reviews (372)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for nowI have contact with representatives and as long as they follow through on their word and stay in contact with me this issue will be resolved Regards, [redacted]

Dear Revdex.com,In resolution to this matter, we sincerely apologize for Mr [redacted] experience with our company this past tax season and agree that a full fee reimbursement is warranted in this caseMr [redacted] can expect to receive a check for the remainder of his tax preparation fees in to daysWe hope that our efforts to address this situation will restore Mr [redacted] faith in our companyWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, [redacted] Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of reviewing Mr [redacted] claim for penalties and interestA check for the refund of tax preparation fees has been approved and should be recieved by Mr [redacted] within 7-business daysWe respectfully ask the Bureau to note our current efforts to resolve Mr [redacted] complaint.Sincerely,Michelle ***Associate Business AnalystH&R Block

Dear Revdex.com,H&R Block currently is engaged in litigation with [redacted] ***Accordingly, we respectfully ask that you close your file on this matter, as court proceedings are underwayRespectfully,Quintina [redacted] Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, we have reached out directly to Ms [redacted] to confirm that we will void and reissue the check issued for full amount requested in her complaintWe will continue to correspond with Ms [redacted] until her check is reissued and she receives it.We ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block

Dear Revdex.com,In resolution of this matter, we contacted Mrand Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block

Dear Revdex.com,In resolution to this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] complaintSincerely, Quintina M***Associate Business AnalystH&R Block

Dear Revdex.com,In response to this matter our records reflect that Mr [redacted] 's tax preparation fees were refunded and a check was mailed on 3/30/As a result we consider this matter resolvedHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would ask this be kept open until the matter is fully resolved by the District Manager While we came to a mutual agreement, but the agreement hasnt been executed yet Regards, [redacted] ***

Dear Revdex.com, In resolution of this matter, the District Manager contacted Mrand Mrs [redacted] directly and reached a mutually acceptable resolution of a refund of $127.00, which was the cost of years of city returns that were prepared with errorsAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because:As stated in their response: There are two years we are complaining about: (A complaint for a issue) and (A complaint for 's issue)2010's Fees were refunded in But, the $1,I paid for their mistake was not refundedIn I was notified about a issue! One of the scheduled calls was on the 31st of AugustI came out of the movie theater to get receptionI also downloaded the file to request conciliation conference documents to bring to the appointment as suggested in our second scheduled phone callThere is a $fee for filing that I am due since the error is/ was validThey made the mistake!A membered repwas called! Mr***ory [redacted] He attempted to reimburse the fees after reviewing this issue and was stopped by Ms [redacted] .This woman put a teenager on the phone, posing as a manager to give the final decision to pay nothing! No fees or the cost of the fine; Which at that time was $for the stateThe application fees for Regards, [redacted]

Dear Revdex.com,In resolution of this matter, the office contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block

Dear Revdex.com, In resolution to this matter, our H&H Block Disputes/Fraud department has reviewed Ms [redacted] ’s concerns about possible Emerald Card fraud very closely The amount of funds disputed by Ms [redacted] have been loaded back onto her Emerald Card as of 4/18/ Also, $in fees that were assessed on the account have been refunded as wellAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block

Dear Revdex.com, In resolution to this matter, the District Manager contacted Mr [redacted] and reached a mutually acceptable resolutionMr [redacted] has been refunded tax preparation fees for tax year and as requested As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business Analyst H&R Block

Dear Revdex.com,In resolution of this matter, Mr***'s request for a refund is being granted for the amount of $requested in this complaintMr [redacted] should receive his check in approximately 7-business days to allow for printing.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business AnalystH&R Block

Dear Revdex.com,In response to this matter, our investigation has determined that Ms***'s complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] 's belief that he has done so in this case by having his office associate [redacted] ask the client to provide the [redacted] State tax assessment letterMr [redacted] will need his office to have the opportunity to review the letter in order to assist the Ms***.At this time, it is our understanding that Ms [redacted] only wishes to handle all correspondence through the Revdex.com complaint forum Mr [redacted] 's office has reached out to ask that she provide a copy of the letter, which Ms [redacted] has declined to doWe have also had corporate associate [redacted] *reach out to Ms***He has left voicemails as well as reached out to office leadership for assistance and we have not received follow up from Ms***If Ms [redacted] should contact Mr [redacted] 's office, we will be happy to further assist her and address any concerns she might haveOtherwise, we are unable to further investigate this matter.We ask that the Bureau note our above-referenced efforts to contact Ms [redacted] to discuss her complaint.Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block

Dear Revdex.com,In response to Mr [redacted] 's rebuttal, our investigation reflects that Mr [redacted] 's complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, in response to the rebuttal, it is H&R Block Frachisee, Bill Young's, belief that once the IRS processes the amended return, he will receive the amount of over payment plus interest on that amount from the IRS, therefore he has been made whole at this pointShould Mr [redacted] have additional concerns, we recommend that he contact the Franchisee directly for further resolutionWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block

Dear Revdex.com, In resolution to this matter, our investigation reflects that our digital support associate contacted Ms [redacted] directly and requested her data file which is necessary to initiate a calculation claim processDuring this process, the user’s entries are reviewed and compared to IRS documentation and client documentation to ascertain how the taxes were prepared by the program In this case, the IRS documentation CP(Notice) lists the sources of income the IRS asserts were not properly submitted (namely, a 1099-R distribution code 7, and a 1099-G for unemployment) and the user entries (recorded in the user submitted data file) are also examined to discover if the discrepancy is a result of program calculations or user entriesRecords show that Ms [redacted] represented the 1099-R as a Qualified Roth IRA distribution “Code Q” whereas the IRS documentation indicates the income is a distribution “Code 7”Additionally, records show that Ms [redacted] also failed to enter the unemployment income entirelyWe explained to Ms [redacted] that in the event we discovered our software was at fault, we would pay penalties and interest per the terms of the Software End User License Agreement, however, Ms [redacted] e declined to pursue matters furtherAs a client service gesture, we offered free software for next year to which she also declinedWe sincerely regret Ms [redacted] ’s experience.However, if you should need anything further or have any questions, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block

Dear Revdex.com,In response to this matter, our investigation reflects that [redacted] ***'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the client.Our office is currently reviewing the complaint with the franchisee officeWe will continue to correspond with the office to ensure the complaint is addressed and that [redacted] is contacted and provided a resolution.We ask the Bureau to note our current efforts to ensure [redacted] ***'s concerns are addressedSincerely, [redacted] Associate Business AnalystH&R Block

Dear Revdex.com, In response to this matter, our research has shown that there were in fact errors on the returns created for [redacted] , some of which resulted in the loss of non profit statusAt this time, we have refunded prep fees for errors made and we are sending a check today for $to cover the cost of reinstating the non profit statusWe are overnighting this check via [redacted] with tracking # [redacted] This should arrive by end of business day on 12/9/2016.H&R Block prepares millions of tax returns each year, and if we do make and error, we are committed to making the situation rightIt is our belief that we have done so in this case by refunding prep fees paid to us for the returns as well as reimbursing the cost of reinstating the non profit.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block

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