Dear Revdex.com,In resposne to this matter, records reflect that we have been trying to reach Ms [redacted] by phone and email but have been unsuccessfulIt is our belief that two way communication is necessary in this case to address matters thoroughlyTherefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact our office at the number referenced on her voicemail and email as soon as possibleWe ask that the Bureau note our current efforts to address and resolve Ms [redacted] 's concerns Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, our investigation has determined that Ms [redacted] 's complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the clientThe franchise owner, [redacted] , recently tried to contact Ms [redacted] by telephone and email but was unsuccessfulA letter was forwarded to Ms [redacted] 's mailing address advising her to contact our office toll free ###-###-####If Ms [redacted] should contact us via this information, we will be happy to further assist her and address any concerns she might haveOtherwise, we are unable to further investigate this matterWe ask that the Bureau note our above-referenced efforts to contact Ms [redacted] to discuss her complaint Sincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved Complaint: [redacted] I am rejecting this response because: When I was told that the tax preparer couldn't do my tax return because of the [redacted] state taxes, I was NOT told that my taxes were going to be taken out of the office, I was told that the manager had to take a look at itit was not until AFTER my information was out of the office and I called, that I was informed that my information was no longer in the officeI also gave my [redacted] address the first day that I went to get my taxes doneand ***e emailed me asking if she could have my address, after she told me a couple days earlier that my taxes were all setshe called me a couple days after the email and claimed she never got the emailalso, it wouldn't make any sense that I only get back $for [redacted] but get back way more for mass and I have lived in both states for the same amount of time in the yearI don't appreciate anyone telling me that the statement that I wrote was falsethe company over all has horrible customer serviceand to not admit that your workers are in the wrong, is beyond ridiculousI'm thinking about going to the news about itI paid $400! for such horrible customer serviceit took me to go through all of this for your company to give back not even half of what I paid Regards, [redacted]
Dear Revdex.com,In response to this matter, our records reflect that the Peace of Mind Extended Service Plan was declined during the wrap up process of tax return preparationH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right Although we cannot add Peace of Mind to an already filed tax return, our Tax Preparer, [redacted] ***, reached Ms [redacted] to offer assistance with any IRS or State tax authority letters as well as an Amended return if neededMs [redacted] declined that requestTo our knowledge at this time, there are no errors on the return as a letter indicating that has not been provided for our reviewWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business Analyst
Dear Revdex.com,While we regret any confusions or misunderstanding of our tax preparation services that Ms [redacted] has regarding our Online product, our review of this matter reflects that e-filing returns is not guaranteed and the price charged for the service is for use of the program to create tax documents that can be printed and mailed when efile is not an optionAlthough H&R Block is not at liberty to refund the state program fee to Ms [redacted] for this issue, as a gesture of good faith we have refunded the entire fee she paid to have her State tax return preparedAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,While we sincerely regret Mr [redacted] 's tax preparation experience, our records reflect that a check has been sent overnight to the address on record 3/23/with a delivery date of 3/24/The tracking number is as follows: [redacted] As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, if you should have any further questions or concerns, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com:H&R Block has reviewed Ms [redacted] ’s rebuttal to our prior responseThis response contains H&R Block’s final position.In response to Ms [redacted] 's’s rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesThe services provided by the independently owned and operated Franchise office were provided and any further concerns should be address directly with that officeWhile we regret that she appears dissatisfied with her expe***nce with H&R Block, we stand by our original response dated 03/14/ and we refer your office back to that response.We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficial.Sincerely,Michelle U***Associate Business Analyst
Dear Revdex.com,Distract Manager Sandra Newman reached out to Ms [redacted] on Tuesday 8/16/directly to discuss this matterMs [redacted] 's return was amended for her on August 2ndThe tax professional made significant errors resulting in a change of $in her refund amount.In resolution to this matter, Ms [redacted] 's refund of preparation fees is being granted for the full amount requested in this complaint of $ Ms [redacted] was agreeable to this solutionAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I provided the (2) documents to the Tax professional [redacted] One of the documents was income from Unemployment which I uploaded to the website and have proof(A screenshot attached here) The other document was a 401k distributionThe program did not ask me for this doc so I emailed it to the tax proexplaining that it needed to be added to the tax return(There is a lot more to this that I will happily explain)Also I did not wait months to notify HR Block of the [redacted] letter I received from the IRSI called them the very next day after getting the letterIt took phone calls, over hours spent on the phone, was sent to (2) HR Block offices, and months for them to even start the claimEach and every time up til that point I was told that it would be handled or someone would call meEven now I didn't receive a call before this response was sent to the Revdex.com My claim is validI provided the tax pro with the docs and she neglected to add them into the tax return Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I was told by one of their workers not to worry about any penalties because they would cover them if it went past the due datesI feel this is very wrong because if an employee tells your clients not to worry about the extra penaltiesI just received a call yesterday telling me the original worker was still investagating the issuethis is just plain wrong, I did not make the mistake on my taxes, your employees did, and yet I am penalized becuase they did not do their job correctly, that is just BAD BUSINESSIf I had been told to pay the amount immediately from your employee, I would have done so to avoid the extra late fee because I was not gotten back to by your staff member in a timely mannerThis is not fair to me because I was doing what I was told to do by your employeeI feel that this is injustice to meI have been a client for over plus yearsThis is just wrongYou make a mistake and tell me not to worry about it and now I am out money because of your lack of business ethic Regards, [redacted] ***
They never addressed why the website did not let anyone know ahead of time that the forms weren't ready [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms***’s claim has been approved for the full amount requested in her complaint, as the $overdraft fee check has been previously sentThe check for the remainder of fees will be sent out on Friday, March 28, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Dear Revdex.com,Regarding the complaint referenced above made to the business that followsI want to inform you that I HAVE NOT accepted any arrangements as non was offered by the business All I did was accept the letter that they wrote in which they provided an number To this extent I wish to inform you that I dialed such number and I was able to obtain an email which I have attempted in ocassion since yesterday without a response Following is copy of such email .All this I tell you because I am afraid that I have made a mistake .Sincerely , [redacted] e: [redacted] >Enviado: jueves, de octubre de 03:pm.Para: [redacted] Asunto: COMPLAINT I recently put a complaint with the Revdex.com and received a response to call you and later to email you The complait has to do with your taxes webpage This is in response to letter Ms Destiny C [redacted] wrote sincerely , [redacted] Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I do stand that I am reiterating the same issues as aforementioned because H&R Block never resolved themThe issues remain unresolved Regards, [redacted]
Dear Revdex.com, In response to this matter, our investigation has determined that Mr***’s complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the clientH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right It is the H&R Block Franchisee, [redacted] ’s belief that he has done so in this case by amending the tax return to accurately reflect the appropriate information and by submitting Peace of Mind claims with all needed documentation for the clients to the H&R Block Claims DepartmentThe client’s Peace of Mind claims have been approved for the full amount requested in this complaint and the checks were mailed by our claims dept on 4/19/to the client We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly If you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] ’s claim has been approved for the amount of tax preparation she paid The check will be sent out on Thursday, June 1, by [redacted] Next Day deliveryAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not gotten full resolutionIn my original complaint to Revdex.com as well as conversations with the Office Manger, I requested that both my and returns be redone by a different tax advisorThis has not happenedI also placed a message with the Client Relations Dept asking for the contact information for the Regional Manager, [redacted] ***, so I could discuss with him the issues I'm concerned withThis has not happenedInstead, I received a voice mail from the District Manager, the very person I wanted to speak to Regional Manager aboutI don't consider this issue resolved simply because I received a refundMoney isn't everything Regards, [redacted]
Dear Revdex.com,In resolution of this matter, the Office Manager contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our office contacted Mr [redacted] directly and addressed and resolved matters with himAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst
Dear Revdex.com,In resposne to this matter, records reflect that we have been trying to reach Ms [redacted] by phone and email but have been unsuccessfulIt is our belief that two way communication is necessary in this case to address matters thoroughlyTherefore, if Ms [redacted] remains interested in resolving matters, we ask that she contact our office at the number referenced on her voicemail and email as soon as possibleWe ask that the Bureau note our current efforts to address and resolve Ms [redacted] 's concerns Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, our investigation has determined that Ms [redacted] 's complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the clientThe franchise owner, [redacted] , recently tried to contact Ms [redacted] by telephone and email but was unsuccessfulA letter was forwarded to Ms [redacted] 's mailing address advising her to contact our office toll free ###-###-####If Ms [redacted] should contact us via this information, we will be happy to further assist her and address any concerns she might haveOtherwise, we are unable to further investigate this matterWe ask that the Bureau note our above-referenced efforts to contact Ms [redacted] to discuss her complaint Sincerely, [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved Complaint: [redacted] I am rejecting this response because: When I was told that the tax preparer couldn't do my tax return because of the [redacted] state taxes, I was NOT told that my taxes were going to be taken out of the office, I was told that the manager had to take a look at itit was not until AFTER my information was out of the office and I called, that I was informed that my information was no longer in the officeI also gave my [redacted] address the first day that I went to get my taxes doneand ***e emailed me asking if she could have my address, after she told me a couple days earlier that my taxes were all setshe called me a couple days after the email and claimed she never got the emailalso, it wouldn't make any sense that I only get back $for [redacted] but get back way more for mass and I have lived in both states for the same amount of time in the yearI don't appreciate anyone telling me that the statement that I wrote was falsethe company over all has horrible customer serviceand to not admit that your workers are in the wrong, is beyond ridiculousI'm thinking about going to the news about itI paid $400! for such horrible customer serviceit took me to go through all of this for your company to give back not even half of what I paid Regards, [redacted]
Dear Revdex.com,In response to this matter, our records reflect that the Peace of Mind Extended Service Plan was declined during the wrap up process of tax return preparationH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right Although we cannot add Peace of Mind to an already filed tax return, our Tax Preparer, [redacted] ***, reached Ms [redacted] to offer assistance with any IRS or State tax authority letters as well as an Amended return if neededMs [redacted] declined that requestTo our knowledge at this time, there are no errors on the return as a letter indicating that has not been provided for our reviewWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business Analyst
Dear Revdex.com,While we regret any confusions or misunderstanding of our tax preparation services that Ms [redacted] has regarding our Online product, our review of this matter reflects that e-filing returns is not guaranteed and the price charged for the service is for use of the program to create tax documents that can be printed and mailed when efile is not an optionAlthough H&R Block is not at liberty to refund the state program fee to Ms [redacted] for this issue, as a gesture of good faith we have refunded the entire fee she paid to have her State tax return preparedAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,While we sincerely regret Mr [redacted] 's tax preparation experience, our records reflect that a check has been sent overnight to the address on record 3/23/with a delivery date of 3/24/The tracking number is as follows: [redacted] As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, if you should have any further questions or concerns, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com:H&R Block has reviewed Ms [redacted] ’s rebuttal to our prior responseThis response contains H&R Block’s final position.In response to Ms [redacted] 's’s rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesThe services provided by the independently owned and operated Franchise office were provided and any further concerns should be address directly with that officeWhile we regret that she appears dissatisfied with her expe***nce with H&R Block, we stand by our original response dated 03/14/ and we refer your office back to that response.We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficial.Sincerely,Michelle U***Associate Business Analyst
Dear Revdex.com,Distract Manager Sandra Newman reached out to Ms [redacted] on Tuesday 8/16/directly to discuss this matterMs [redacted] 's return was amended for her on August 2ndThe tax professional made significant errors resulting in a change of $in her refund amount.In resolution to this matter, Ms [redacted] 's refund of preparation fees is being granted for the full amount requested in this complaint of $ Ms [redacted] was agreeable to this solutionAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I provided the (2) documents to the Tax professional [redacted] One of the documents was income from Unemployment which I uploaded to the website and have proof(A screenshot attached here) The other document was a 401k distributionThe program did not ask me for this doc so I emailed it to the tax proexplaining that it needed to be added to the tax return(There is a lot more to this that I will happily explain)Also I did not wait months to notify HR Block of the [redacted] letter I received from the IRSI called them the very next day after getting the letterIt took phone calls, over hours spent on the phone, was sent to (2) HR Block offices, and months for them to even start the claimEach and every time up til that point I was told that it would be handled or someone would call meEven now I didn't receive a call before this response was sent to the Revdex.com My claim is validI provided the tax pro with the docs and she neglected to add them into the tax return Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I was told by one of their workers not to worry about any penalties because they would cover them if it went past the due datesI feel this is very wrong because if an employee tells your clients not to worry about the extra penaltiesI just received a call yesterday telling me the original worker was still investagating the issuethis is just plain wrong, I did not make the mistake on my taxes, your employees did, and yet I am penalized becuase they did not do their job correctly, that is just BAD BUSINESSIf I had been told to pay the amount immediately from your employee, I would have done so to avoid the extra late fee because I was not gotten back to by your staff member in a timely mannerThis is not fair to me because I was doing what I was told to do by your employeeI feel that this is injustice to meI have been a client for over plus yearsThis is just wrongYou make a mistake and tell me not to worry about it and now I am out money because of your lack of business ethic Regards, [redacted] ***
They never addressed why the website did not let anyone know ahead of time that the forms weren't ready [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms***’s claim has been approved for the full amount requested in her complaint, as the $overdraft fee check has been previously sentThe check for the remainder of fees will be sent out on Friday, March 28, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle U [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Dear Revdex.com,Regarding the complaint referenced above made to the business that followsI want to inform you that I HAVE NOT accepted any arrangements as non was offered by the business All I did was accept the letter that they wrote in which they provided an number To this extent I wish to inform you that I dialed such number and I was able to obtain an email which I have attempted in ocassion since yesterday without a response Following is copy of such email .All this I tell you because I am afraid that I have made a mistake .Sincerely , [redacted] e: [redacted] >Enviado: jueves, de octubre de 03:pm.Para: [redacted] Asunto: COMPLAINT I recently put a complaint with the Revdex.com and received a response to call you and later to email you The complait has to do with your taxes webpage This is in response to letter Ms Destiny C [redacted] wrote sincerely , [redacted] Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I do stand that I am reiterating the same issues as aforementioned because H&R Block never resolved themThe issues remain unresolved Regards, [redacted]
Dear Revdex.com, In response to this matter, our investigation has determined that Mr***’s complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the clientH&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right It is the H&R Block Franchisee, [redacted] ’s belief that he has done so in this case by amending the tax return to accurately reflect the appropriate information and by submitting Peace of Mind claims with all needed documentation for the clients to the H&R Block Claims DepartmentThe client’s Peace of Mind claims have been approved for the full amount requested in this complaint and the checks were mailed by our claims dept on 4/19/to the client We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly If you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] ’s claim has been approved for the amount of tax preparation she paid The check will be sent out on Thursday, June 1, by [redacted] Next Day deliveryAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not gotten full resolutionIn my original complaint to Revdex.com as well as conversations with the Office Manger, I requested that both my and returns be redone by a different tax advisorThis has not happenedI also placed a message with the Client Relations Dept asking for the contact information for the Regional Manager, [redacted] ***, so I could discuss with him the issues I'm concerned withThis has not happenedInstead, I received a voice mail from the District Manager, the very person I wanted to speak to Regional Manager aboutI don't consider this issue resolved simply because I received a refundMoney isn't everything Regards, [redacted]
Dear Revdex.com,In resolution of this matter, the Office Manager contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our office contacted Mr [redacted] directly and addressed and resolved matters with himAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst