Dear Revdex.com, In response to Ms [redacted] s rebuttal, we sincerely regret any confusion and/or misunderstandings Ms [redacted] s may have had as it relates to the transferring of funds from her H&R Block Emerald Prepaid MasterCard to an external checking account a process that can only be completed by submitting an Emerald Card Transfer request Form Our records reflect that Ms [redacted] s instead utilized H&R Block's Emerald Online transfer tool to transfer fundsThe functionality of this tool can only be used to fund and/ or load money to the Emerald Card when an external banking account is linked to the cardIn order to complete the transfer of funds, Ms [redacted] s was required to enter her banking information per the transfer instructions within the tool that further advises the client that the tool is used to load money to the Emerald Card via an external banking accountAs such, when the transfer took place there were no funds available to fund the Emerald card and as a result Ms [redacted] s incurred a fee from her banking institutionIf Ms [redacted] s believes the fee was charged in error then we recommend she contact her bank to resolveWhile we regret Ms [redacted] s experience, we must respectfully deny her request for reimbursement of the Non-sufficient Fund fee accessed by her banking institutionSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, we sincerely regret Ms [redacted] experience with our company and have refunded her tax preparation fees as a client service gestureAs such we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the District General Manager contacted Mr [redacted] directlyH&R Block is currently in the process of assisting Mr [redacted] should he need anything furtherWe will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that our district office has addressed matters with Ms [redacted] directlyWhen visiting the office for the tax preparation appointment, the tax professional asked if the clients had brought a 1095-A form with them to the appointmentThe clients stated that they had not recieved oneAs such, the IRS rejected the return and H&R Block added the information from the 1095-A when the clients provided it, and resubmitted the return to the IRS.After further review of the tax return we firmly stand by our preparation of the tax returns as it is our belief the return was prepared correctly with the information provided at the time of appointment Therefore, we must respectfully decline Ms***'s request for tax preparation reimbursement.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In response to this matter, records reflect that our district manager attempted to contact Mr [redacted] to provide our resolution but have been unable to reach himWe are asking for Mr [redacted] to contact our district manager at the number provided on his voicemail at his earliest convenience Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to Mrs [redacted] complaint, we have approved a claimDistrict Manager Lori has been in contact with her keeping Mrs [redacted] up to date with claimA check will be arriving in the mail tomorrowWe respectfully ask the Revdex.com to close this case However, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Unfortunately, that is inaccurateI did receive correspondence from the State and ***, however, I revised my tax return myself, and worked with the various tax departments to resolve the issues [redacted] did send me his revised version but I had already worked with the State before anyone from HR Block contacted me I did later speak with [redacted] because I wanted my tax documents backI could not receive them at the time of completion because Ms [redacted] did not know how to work the copier by simply adding paper to it [redacted] then mailed the documents to my employer, at my request, and I am in receipt of these documentsThis lack of organization is further evidence that the company is not in tune with its own employeesI have worked with the State and [redacted] myself to ensure my and taxes came out properly - after my experience with Ms [redacted] and *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr [redacted] ' claim has been approved for the full amount requested in his complaint The check was sent out on Thursday, May 4, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: the resolution was not to my satisfaction, but the office told me that was all they could do to help me I grew very frustrated talking to the H&R rep, Ron, because he kept trying to say that H&R Block was a business and had to make money I stated over and over that I understand that they have to make money, but what I am upset with is that the H&R Block tax person I worked with did not give me correct information to make an informed decision regarding my taxes I received a phone call late last week from another gentleman, and I explained to him that I wasn't satisfied and that I felt like the first gentleman that I spoke with, Ron, wasn't really listening to me and my concerns and just offered me "hush money" The gentleman told me that Ron said I wasn't happy with the pricing of the products, only confirming the fact that he didn't listen to me at all I was unhappy with the omission of information There is a reason that Errors & Omissions insurance coverage exists For situations like this when the company does not give me correct/complete information to make an informed decision regarding my tax filings I explained the situation to the 2nd gentleman late last week, and he said he would try to come to another resolution and apologized profusely I am waiting to hear back from the 2nd gentleman at H&R Block.Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] At her request, we are mailing requested documents to her and have advised her to contact us regarding the notices recievedWe will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely,Michelle [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: We had our taxes done at two of their offices last yearThe first office’s return showed we owed the Federal Government $which shocked me no endI found there was an error in our insurance coverage which led to major penaltiesAfter I got the corrected information from our insurance company we went to the second office which corrected the insurance error only to be told we now owed the IRS over $13,Upon receiving this information I found [redacted] on the net to see if there was any relief they could provide and signed ended up signing a contract for $to look into my situation I was referred to a CPA in [redacted] who discovered H & R Block had wrongly included a Wform showing [redacted] had earned money from a Company that I had worked for That error was the reason for the huge increase we supposedly owed the IRSWhen he completed the amended return showing the errors made by H & R Block showing a refund due us for over $from the IRS and over $from the State of [redacted] he took the information back to H & R Block and allowed them to make the corrections for a turnaround of over $14, So far they have reimbursed me for the two office visits, which I consider an admission of guilt, but not the $I had to pay a third party to have their errors corrected Regards, [redacted] ***
Dear Revdex.com,In response to this matter, our investigation reflects that Mr***'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Due to a software enhancement, we are unable to provide Mr [redacted] with a digital copy of his business tax return at this timeOur records reflect, that the franchise office has offered an alternative to which Mr*** can obtain a scanned copy however, he declined We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyShould you need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block ?
Dear Revdex.com, In resolution to this matter, records reflect that our district manager contacted Mr [redacted] directly and a resolution to refund tax preparation fees has been approved H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief we have done so in this case by reimbursing tax preparation fees and will proceed to refund penalties and interest (P&I) once our client provides the information which we have requested We sincerely regret Mr [redacted] ’s experience with our company and ask that he allows to business days to receive his tax preparation refund Sincerely, Destini *C [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have received only one contact from H&R Block, and I have tried repeatedly to get in touch with them, to no avail My husband informed me he received a call, and I also tried to reach back to the number, to no avail Please see my summary of the multiple failed attempts to get in contact with someone at H&R Block I have left a message for the most recent number left on the response to the Revdex.com Complaint (which was not a contact number provided previously), so hopefully they will be in contact, but at this time, I reject their response and they have not left acceptable contact numbers to get back in touch with them: Summary [redacted] left message on 6/10/and stated she would try again on 6/6/11- did not receive any call from [redacted] 6/12- tried calling at number left ( [redacted] ) and it said the office was closed 6/15- tried calling at number left ( [redacted] ) and it said the office was closed 6/20- my husband informed me [redacted] Anderson left him a message on 6/20- not sure why she didn’t try calling me - she left a callback number of [redacted] I tried calling back and it said “the office is unable to answer your call” 6/21/17- tried calling [redacted] at number left ( [redacted] ) and it says the office is unable to answer my call and it appears to transfer me to the corporate line 6/21/17- tried calling [redacted] again at [redacted] and the message said no one was available to answer and was transferred to the main corporate office line - representative set up a callback for Monday, 6/at 4:30pm PT 6/22/17- tried calling [redacted] at number left ( [redacted] )and it says the office unable to answer my call and they try transferring me to the corporate line I had already set up a callback for Monday so hung up 6/26/17- Did not receive a call from anyone at 4:30pm PT 6/26/17- tried calling [redacted] at [redacted] when I didn’t get a call at 4:30pm and got the same message as above 6/26/17- I also tried calling [redacted] at [redacted] but it says the office is unable to answer my call and started to transfer me to the corporate line again 6/27/17- tried calling [redacted] at [redacted] and it says the office unable to answer my call 6/27/17- Received email from the Revdex.com stating HR Block has been trying to get a hold of me They left a contact number of ###-###-#### I tried calling it and left a message Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]To whom it may concern:I am rejecting this claim due to the fact that the tax preparer [redacted] PTIN [redacted] called me after preparing my taxes and asked about the first time home buyers creditAt that time I informed Ms [redacted] that I did in fact have the credit but I had sold the property in May of Due to her inexperience she did not know that additional information would be needed before filing my taxesI provided all the information the tax preparer needed to complete my taxes properly, it was due to her inexperience and being left alone in an office that resulted in the amendmentThis matter has held up filing my taxes and I feel I am due a full refund of what was paid to complete my taxes Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear Revdex.com,In response to Mr***'s request, we are unable to provide the documentation he has requested via email but will instead mail it to the address on recordWe hope this information will allow Mr [redacted] to address matters with his bank directly but in the event there are questions concerning the documents which we are providing, we recommend Mr [redacted] contact our office directly at ###-###-####; Monday - Friday between the hours of 8:am - 6:pm CSTSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,While we sincerely regret Mr***'s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block Fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, Mr [redacted] visited our office on April 9, seeking tax preparation with the expectation that his fees would be half what he paid for tax preparation in the previous year, as a new client to H&R Block, per the promotion we ran from February 15, to March 15, After Mr [redacted] expressed displeasure at the fee that he was given after tax preparation completed, we listened and did discount his return down to $as a client service gesture, as he did not qualify for the promotional price since that program had closedWe assure you that the proper office procedures were followed in this case In light of our above-referenced good-faith action to discount the return at the time the service was provided, we respectfully request that this case be closed by the Revdex.comShould you have any additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms [redacted] rebuttal, our records indicate we spoke with her on 8/4/& 8/6/Ms [redacted] ’s check was mailed to the address of record at the timeOur records also indicate Ms [redacted] recently called 8/21/2015, and she advised the H&R Block representative that her address needed to be updatedA stop pay was place on the check and reissued to Ms [redacted] ’s new address on 8/25/The check should be received within 7-business days.Ms [redacted] can reach our office at ###-###-#### Monday through Friday from 8am- 6pm Central Standard Time if she has any other questions or concernsAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms***’ complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientAt H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit supportAccording to the Franchisee, Ms [redacted] and the Tax professional discussed tax preparation fees before the tax interview and once the return was completedDuring both discussions MsMorse was given the opportunity to request her documents back and to not proceed with filing the tax returnAlthough, Ms [redacted] continued to express discontent concerning the fees she chose to complete the returnIt is the franchisee’s belief that the return was prepared correctly and charged appropriately for the services provided.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block?
Dear Revdex.com, In response to Ms [redacted] s rebuttal, we sincerely regret any confusion and/or misunderstandings Ms [redacted] s may have had as it relates to the transferring of funds from her H&R Block Emerald Prepaid MasterCard to an external checking account a process that can only be completed by submitting an Emerald Card Transfer request Form Our records reflect that Ms [redacted] s instead utilized H&R Block's Emerald Online transfer tool to transfer fundsThe functionality of this tool can only be used to fund and/ or load money to the Emerald Card when an external banking account is linked to the cardIn order to complete the transfer of funds, Ms [redacted] s was required to enter her banking information per the transfer instructions within the tool that further advises the client that the tool is used to load money to the Emerald Card via an external banking accountAs such, when the transfer took place there were no funds available to fund the Emerald card and as a result Ms [redacted] s incurred a fee from her banking institutionIf Ms [redacted] s believes the fee was charged in error then we recommend she contact her bank to resolveWhile we regret Ms [redacted] s experience, we must respectfully deny her request for reimbursement of the Non-sufficient Fund fee accessed by her banking institutionSincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, we sincerely regret Ms [redacted] experience with our company and have refunded her tax preparation fees as a client service gestureAs such we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Quintina M***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the District General Manager contacted Mr [redacted] directlyH&R Block is currently in the process of assisting Mr [redacted] should he need anything furtherWe will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that our district office has addressed matters with Ms [redacted] directlyWhen visiting the office for the tax preparation appointment, the tax professional asked if the clients had brought a 1095-A form with them to the appointmentThe clients stated that they had not recieved oneAs such, the IRS rejected the return and H&R Block added the information from the 1095-A when the clients provided it, and resubmitted the return to the IRS.After further review of the tax return we firmly stand by our preparation of the tax returns as it is our belief the return was prepared correctly with the information provided at the time of appointment Therefore, we must respectfully decline Ms***'s request for tax preparation reimbursement.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In response to this matter, records reflect that our district manager attempted to contact Mr [redacted] to provide our resolution but have been unable to reach himWe are asking for Mr [redacted] to contact our district manager at the number provided on his voicemail at his earliest convenience Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to Mrs [redacted] complaint, we have approved a claimDistrict Manager Lori has been in contact with her keeping Mrs [redacted] up to date with claimA check will be arriving in the mail tomorrowWe respectfully ask the Revdex.com to close this case However, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Unfortunately, that is inaccurateI did receive correspondence from the State and ***, however, I revised my tax return myself, and worked with the various tax departments to resolve the issues [redacted] did send me his revised version but I had already worked with the State before anyone from HR Block contacted me I did later speak with [redacted] because I wanted my tax documents backI could not receive them at the time of completion because Ms [redacted] did not know how to work the copier by simply adding paper to it [redacted] then mailed the documents to my employer, at my request, and I am in receipt of these documentsThis lack of organization is further evidence that the company is not in tune with its own employeesI have worked with the State and [redacted] myself to ensure my and taxes came out properly - after my experience with Ms [redacted] and *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr [redacted] ' claim has been approved for the full amount requested in his complaint The check was sent out on Thursday, May 4, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: the resolution was not to my satisfaction, but the office told me that was all they could do to help me I grew very frustrated talking to the H&R rep, Ron, because he kept trying to say that H&R Block was a business and had to make money I stated over and over that I understand that they have to make money, but what I am upset with is that the H&R Block tax person I worked with did not give me correct information to make an informed decision regarding my taxes I received a phone call late last week from another gentleman, and I explained to him that I wasn't satisfied and that I felt like the first gentleman that I spoke with, Ron, wasn't really listening to me and my concerns and just offered me "hush money" The gentleman told me that Ron said I wasn't happy with the pricing of the products, only confirming the fact that he didn't listen to me at all I was unhappy with the omission of information There is a reason that Errors & Omissions insurance coverage exists For situations like this when the company does not give me correct/complete information to make an informed decision regarding my tax filings I explained the situation to the 2nd gentleman late last week, and he said he would try to come to another resolution and apologized profusely I am waiting to hear back from the 2nd gentleman at H&R Block.Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] At her request, we are mailing requested documents to her and have advised her to contact us regarding the notices recievedWe will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely,Michelle [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: We had our taxes done at two of their offices last yearThe first office’s return showed we owed the Federal Government $which shocked me no endI found there was an error in our insurance coverage which led to major penaltiesAfter I got the corrected information from our insurance company we went to the second office which corrected the insurance error only to be told we now owed the IRS over $13,Upon receiving this information I found [redacted] on the net to see if there was any relief they could provide and signed ended up signing a contract for $to look into my situation I was referred to a CPA in [redacted] who discovered H & R Block had wrongly included a Wform showing [redacted] had earned money from a Company that I had worked for That error was the reason for the huge increase we supposedly owed the IRSWhen he completed the amended return showing the errors made by H & R Block showing a refund due us for over $from the IRS and over $from the State of [redacted] he took the information back to H & R Block and allowed them to make the corrections for a turnaround of over $14, So far they have reimbursed me for the two office visits, which I consider an admission of guilt, but not the $I had to pay a third party to have their errors corrected Regards, [redacted] ***
Dear Revdex.com,In response to this matter, our investigation reflects that Mr***'s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our client.Due to a software enhancement, we are unable to provide Mr [redacted] with a digital copy of his business tax return at this timeOur records reflect, that the franchise office has offered an alternative to which Mr*** can obtain a scanned copy however, he declined We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyShould you need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block ?
Dear Revdex.com, In resolution to this matter, records reflect that our district manager contacted Mr [redacted] directly and a resolution to refund tax preparation fees has been approved H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is our belief we have done so in this case by reimbursing tax preparation fees and will proceed to refund penalties and interest (P&I) once our client provides the information which we have requested We sincerely regret Mr [redacted] ’s experience with our company and ask that he allows to business days to receive his tax preparation refund Sincerely, Destini *C [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have received only one contact from H&R Block, and I have tried repeatedly to get in touch with them, to no avail My husband informed me he received a call, and I also tried to reach back to the number, to no avail Please see my summary of the multiple failed attempts to get in contact with someone at H&R Block I have left a message for the most recent number left on the response to the Revdex.com Complaint (which was not a contact number provided previously), so hopefully they will be in contact, but at this time, I reject their response and they have not left acceptable contact numbers to get back in touch with them: Summary [redacted] left message on 6/10/and stated she would try again on 6/6/11- did not receive any call from [redacted] 6/12- tried calling at number left ( [redacted] ) and it said the office was closed 6/15- tried calling at number left ( [redacted] ) and it said the office was closed 6/20- my husband informed me [redacted] Anderson left him a message on 6/20- not sure why she didn’t try calling me - she left a callback number of [redacted] I tried calling back and it said “the office is unable to answer your call” 6/21/17- tried calling [redacted] at number left ( [redacted] ) and it says the office is unable to answer my call and it appears to transfer me to the corporate line 6/21/17- tried calling [redacted] again at [redacted] and the message said no one was available to answer and was transferred to the main corporate office line - representative set up a callback for Monday, 6/at 4:30pm PT 6/22/17- tried calling [redacted] at number left ( [redacted] )and it says the office unable to answer my call and they try transferring me to the corporate line I had already set up a callback for Monday so hung up 6/26/17- Did not receive a call from anyone at 4:30pm PT 6/26/17- tried calling [redacted] at [redacted] when I didn’t get a call at 4:30pm and got the same message as above 6/26/17- I also tried calling [redacted] at [redacted] but it says the office is unable to answer my call and started to transfer me to the corporate line again 6/27/17- tried calling [redacted] at [redacted] and it says the office unable to answer my call 6/27/17- Received email from the Revdex.com stating HR Block has been trying to get a hold of me They left a contact number of ###-###-#### I tried calling it and left a message Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]To whom it may concern:I am rejecting this claim due to the fact that the tax preparer [redacted] PTIN [redacted] called me after preparing my taxes and asked about the first time home buyers creditAt that time I informed Ms [redacted] that I did in fact have the credit but I had sold the property in May of Due to her inexperience she did not know that additional information would be needed before filing my taxesI provided all the information the tax preparer needed to complete my taxes properly, it was due to her inexperience and being left alone in an office that resulted in the amendmentThis matter has held up filing my taxes and I feel I am due a full refund of what was paid to complete my taxes Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear Revdex.com,In response to Mr***'s request, we are unable to provide the documentation he has requested via email but will instead mail it to the address on recordWe hope this information will allow Mr [redacted] to address matters with his bank directly but in the event there are questions concerning the documents which we are providing, we recommend Mr [redacted] contact our office directly at ###-###-####; Monday - Friday between the hours of 8:am - 6:pm CSTSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,While we sincerely regret Mr***'s dissatisfaction with our service pricing, we find our fees to be reasonable and highly competitive among tax institutionsH&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions or accountants do not offerAdditionally, H&R Block Fees are based on the number and complexity of the forms used and for the service that is provided As it relates to this situation, Mr [redacted] visited our office on April 9, seeking tax preparation with the expectation that his fees would be half what he paid for tax preparation in the previous year, as a new client to H&R Block, per the promotion we ran from February 15, to March 15, After Mr [redacted] expressed displeasure at the fee that he was given after tax preparation completed, we listened and did discount his return down to $as a client service gesture, as he did not qualify for the promotional price since that program had closedWe assure you that the proper office procedures were followed in this case In light of our above-referenced good-faith action to discount the return at the time the service was provided, we respectfully request that this case be closed by the Revdex.comShould you have any additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms [redacted] rebuttal, our records indicate we spoke with her on 8/4/& 8/6/Ms [redacted] ’s check was mailed to the address of record at the timeOur records also indicate Ms [redacted] recently called 8/21/2015, and she advised the H&R Block representative that her address needed to be updatedA stop pay was place on the check and reissued to Ms [redacted] ’s new address on 8/25/The check should be received within 7-business days.Ms [redacted] can reach our office at ###-###-#### Monday through Friday from 8am- 6pm Central Standard Time if she has any other questions or concernsAs a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Ms***’ complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientAt H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit supportAccording to the Franchisee, Ms [redacted] and the Tax professional discussed tax preparation fees before the tax interview and once the return was completedDuring both discussions MsMorse was given the opportunity to request her documents back and to not proceed with filing the tax returnAlthough, Ms [redacted] continued to express discontent concerning the fees she chose to complete the returnIt is the franchisee’s belief that the return was prepared correctly and charged appropriately for the services provided.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, [redacted] Associate Business AnalystH&R Block?