Dear Revdex.com,In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/29/and refer your office back to that responseWe respectfully request that this case be closed, judged administratively resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, our investigation conducted in the office with Mr [redacted] at the tax desk uncovered that his refund was being held because his name was not on the account that belonged to his fiancée.Unlike situations where the wrong account number is entered, his refund was not sent back to H&R Block Bank for a paper check to be mailed to him [redacted] that he did not experience a delay in receiving his refund, but we made no errors in tax preparation or in entering an account number for direct depositWe assisted him in discovering that his refund was being held at his fiancée's bankHe was provided the Area Manager, [redacted] s cell phone number when the Office Leader was unable to satisfy him [redacted] verified the investigation conducted in the office as to the cause of Mr [redacted] issues and communicated to Mr [redacted] that we would refund him the $for the unused coupon he presented during tax preparationMr [redacted] said that he would only accept a full refund of feesHe has continued to call [redacted] after business hours to state he will keep calling until he receives his full refund of feesWhile we regret Mr [redacted] dissatisfaction with our company, we consider all of his issues addressed and this matter closedWe ask that the Revdex.com note our efforts to resolve this matter thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I believe that H and R Block has not even bothered to try and come to a satisfactory resolution to this complaint, instead they hide behind their Terms of Use and don't even offer an apology for the fact that they messed up my taxes They do not wish to meet me half way for the mistakes they made or my time that they wasted As such I have made my complaint to Amazon.com, Walmart.com, Facebook, and other social media and shopping sites Revdex.com I wish that you would close this complaint as unresolved as H and R Block has not even attempted a resolution Regards, [redacted]
Dear Revdex.com, In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complain along with another charge that was taken from teh credit card of $A total of $will be refunded to the same card used for the course costsWe ask that Mr [redacted] allow up to two weeks for the funds to be credited to his cardAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear RevDex.com, H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right. It is our belief that we have done so in this case as our records reflect that a claim was reviewed and approved in accordance with... H&R Block's Peace of Mind® Extended Service Warranty. Additionally, we amended Mrs. [redacted] ’s [redacted] state return to reflect the appropriate information and are refunding the remainder of the fees which she paid for tax preparation services. Mrs. [redacted] can expect to receive both checks in 7 to 10 business days. We sincerely regret Mr. and Mrs. [redacted] ’s experience with us this past tax season.We assure you that we take the concerns of clients seriously and make every effort to resolve matters thoroughly and fairly. Sincerely, [redacted] Associate Business AnalystH&R Block
Dear RevDex.com,In resolution of this matter, Mr. [redacted] claim has been approved for the full amount requested in his complaint. He has received the funds as of Wednesday, April 29, 2015.As a result, we consider this matter resolved. We assure you that we take the concerns of our... clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the RevDex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to the Revdex.com complaint, our review determines that Mrs [redacted] signed up for the refund bonus this year believing she could get another Wal-Mart card just as she did last yearHowever, in order to receive a Wal-Mart gift card you must have purchased the software from Wal-MartMs [redacted] did not, which disqualifies her from getting a Wal-Mart gift cardWhen Ms [redacted] contacted our tier department she was advised by an agent that she must purchase a gift card from the available retailers, since the Wal-Mart card was not an option for her; Mrs [redacted] chose the Amazon gift card and placed the full amount of their current year refund bonus on an Amazon gift cardIn spite of H&R Block’s continuous efforts to resolve this matter with our Tango vendor, we were advised that the transaction could not be reversedUnfortunately, once a funds are allocated to a specific retailer, the funds are no longer available to reverseIf Mrs [redacted] wishes to use the funds allocated to the refund bonus then she would have to use the Amazon gift cardWe sincerely apologize for any inconvenience this may have caused however, the transaction stands as valuedWe respectfully request that this case be closed AJR, as we do not believe that any further response on our part would be beneficialSincerely, Steana [redacted] Associate Business Analyst
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank Ms[redacted] for her help in resolving this issue that has been going on for 1/ years even though I was dealing with the district manager for birmingham and the surrounding areas with no resolution or contact, I am glad that Ms [redacted] took care of our problem Regards, [redacted] ***
Dear Revdex.com:H&R Block has reviewed Mrs***'srebuttal to our prior responseThis response contains H&R Block’s final positionIn response toMrs***'s rebuttal, our review determines the rebuttal raises no new issues with H&R BlockWhile we regret that she appears dissatisfied with her experience with H&R Block, we stand by our original response dated February 13, and we refer your office back to that response.We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficial.Sincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,In response to this matter, our records reflect that our district office has attempted to reach Mr [redacted] by phone to address matters directly but has been unsuccessful, a message was left on his voicemailIt is imperative that we speak to Mr [redacted] to address this complaintWe ask that Mr [redacted] return the call to the phone number referenced on his voicemail as soon as possible.We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,We have reviewed Ms***'s rebuttal to our prior responseThis response contains H&R Block's final position.Ms***'s complaint is against an independently owned and operated franchise office [redacted] , the franchise owner, responded to Ms***'s email with the following: "Hello ***,I have looked into the issue with your local return What happen was [redacted] entered code [redacted] instead of [redacted] the code for your address in [redacted] I have amended the return and will be mailing it out to you today You will need to sign the amended return on the second page an mail it to the address on the second page The Local will then manually process this amended return and will refund the tax you paid of $plus interest and penalty to you It can take them to weeks to process once you mail it in With the amended return I am mailing you I am also sending you a check for $this was the fee you prepared for us to do your tax return I am sorry that a mistake was made We strive not to have mistakes and if we do make one it was not done intentionally it was true a mistake and for that I am very sorry .Sincerely , [redacted] * [redacted] "Mr [redacted] 's belief is that this issue is now resolved by completing an amended return for Ms [redacted] as well as refunding her filing fees of $179.98.As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please contact me.Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, H&R Block disagrees with Mr [redacted] 's statement "H&R Block is holding up my refund and I just want them to resolve this Because I am tired on waiting on them to file my tax returns." Mr [redacted] utilized our online At Home software, which he prepared and filed himselfI informed Mr [redacted] during our conversation on Monday, July 20, that the IRS rejected his return because the Adjusted Gross Income and/or PIN that he entered as his electronic signature did not match what the IRS has on recordI further instructed Mr [redacted] that H&R Block does not have a filing history on record for him for 2013, which is where the AGI and/or PIN number would come fromI also advised Mr [redacted] that he is able to print and mail the return to the IRS and State if he does not know what the AGI or PIN should beAdditionally, Mr [redacted] was supplied with my contact information should he have further questions regarding the printing processShould Mr [redacted] wish to speak to our Digital Support group for any assistance with the DIY product, he can reach them at ###-###-#### Monday through Friday from 9am to 5pm CSTWe trust this response will allow your office to close you fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The original return did not have tuition expenses only books and fuelThe amended return that was done by h and r block was done incorectly I have the proof in all of the amended returns that were submitted to the irsThe tax professional assumed that the amount of educational credits was greater so she claimed them without our knowledgemy wife and I have finally figured out what happenedAnd are seeking legal counsil Regards, [redacted] ***
Dear Revdex.com,In response to Mr [redacted] 's rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 4/6/and refer your office back to that response Sincerely, Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr [redacted] ’s claim has been approved for the full amount requested in his complaint The check was sent out on Thursday, October 19th, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com: Thank you for bringing Mr [redacted] ’s complaint to our attentionOur investigation reflects that Mr [redacted] 's complaint is against and independently owed and operated franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client.However, in response to this complaint, records reflect that we have been working closely with Mr [redacted] since late January to both prepare his tax return and help him apply to the IRS for an Individual Tax Identification Number Mr [redacted] ’s tax return was started on January and completed on February It did take multiple visits for the return to be finished, which is not unusual Nevertheless, it was completed accurately and Mr [redacted] received a more than 50% discount on the price of the return because his return qualified for a limited, special promotion we were running at the timeIn addition to preparing the tax return, we helped Mr [redacted] apply to the IRS for an Individual Tax Identification Number (ITIN) In helping him complete the necessary forms we also prepared a form certifying the authenticity of the personal identification documents presented to us in connection with the application We charged an additional $for the service of authenticating the personal identification documents Unfortunately, we subsequently learned from the IRS that our permission from the IRS to authenticate personal identification documents in connection with an ITIN application had temporarily lapsed and instead clients who applied for an ITIN had to visit the nearest IRS office to have that done directly by an IRS agent We notified Mr [redacted] of this and met with him to prepare the documents again so that he could personally take them to the nearest IRS office We apologized for the inconvenience and issued him a $refund since we were not able to provide the service for which we charged that amount Once Mr [redacted] receives his ITIN from the IRS we stand prepared to continue to work with him and enter it into the original tax return to facilitate completion of the tax return preparation process We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust that this response will allow your office to close this fileHowever, should you have additional concerns or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you very much for your assistance in this matter! !!!!
Dear Revdex.com,In response to Ms***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 1/29/and refer your office back to that responseWe respectfully request that this case be closed, judged administratively resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, our investigation conducted in the office with Mr [redacted] at the tax desk uncovered that his refund was being held because his name was not on the account that belonged to his fiancée.Unlike situations where the wrong account number is entered, his refund was not sent back to H&R Block Bank for a paper check to be mailed to him [redacted] that he did not experience a delay in receiving his refund, but we made no errors in tax preparation or in entering an account number for direct depositWe assisted him in discovering that his refund was being held at his fiancée's bankHe was provided the Area Manager, [redacted] s cell phone number when the Office Leader was unable to satisfy him [redacted] verified the investigation conducted in the office as to the cause of Mr [redacted] issues and communicated to Mr [redacted] that we would refund him the $for the unused coupon he presented during tax preparationMr [redacted] said that he would only accept a full refund of feesHe has continued to call [redacted] after business hours to state he will keep calling until he receives his full refund of feesWhile we regret Mr [redacted] dissatisfaction with our company, we consider all of his issues addressed and this matter closedWe ask that the Revdex.com note our efforts to resolve this matter thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I believe that H and R Block has not even bothered to try and come to a satisfactory resolution to this complaint, instead they hide behind their Terms of Use and don't even offer an apology for the fact that they messed up my taxes They do not wish to meet me half way for the mistakes they made or my time that they wasted As such I have made my complaint to Amazon.com, Walmart.com, Facebook, and other social media and shopping sites Revdex.com I wish that you would close this complaint as unresolved as H and R Block has not even attempted a resolution Regards, [redacted]
Dear Revdex.com, In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complain along with another charge that was taken from teh credit card of $A total of $will be refunded to the same card used for the course costsWe ask that Mr [redacted] allow up to two weeks for the funds to be credited to his cardAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
Dear RevDex.com, H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right. It is our belief that we have done so in this case as our records reflect that a claim was reviewed and approved in accordance with... H&R Block's Peace of Mind® Extended Service Warranty. Additionally, we amended Mrs. [redacted] ’s [redacted] state return to reflect the appropriate information and are refunding the remainder of the fees which she paid for tax preparation services. Mrs. [redacted] can expect to receive both checks in 7 to 10 business days. We sincerely regret Mr. and Mrs. [redacted] ’s experience with us this past tax season.We assure you that we take the concerns of clients seriously and make every effort to resolve matters thoroughly and fairly. Sincerely, [redacted] Associate Business AnalystH&R Block
Dear RevDex.com,In resolution of this matter, Mr. [redacted] claim has been approved for the full amount requested in his complaint. He has received the funds as of Wednesday, April 29, 2015.As a result, we consider this matter resolved. We assure you that we take the concerns of our... clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the RevDex.com to close this case. However, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to the Revdex.com complaint, our review determines that Mrs [redacted] signed up for the refund bonus this year believing she could get another Wal-Mart card just as she did last yearHowever, in order to receive a Wal-Mart gift card you must have purchased the software from Wal-MartMs [redacted] did not, which disqualifies her from getting a Wal-Mart gift cardWhen Ms [redacted] contacted our tier department she was advised by an agent that she must purchase a gift card from the available retailers, since the Wal-Mart card was not an option for her; Mrs [redacted] chose the Amazon gift card and placed the full amount of their current year refund bonus on an Amazon gift cardIn spite of H&R Block’s continuous efforts to resolve this matter with our Tango vendor, we were advised that the transaction could not be reversedUnfortunately, once a funds are allocated to a specific retailer, the funds are no longer available to reverseIf Mrs [redacted] wishes to use the funds allocated to the refund bonus then she would have to use the Amazon gift cardWe sincerely apologize for any inconvenience this may have caused however, the transaction stands as valuedWe respectfully request that this case be closed AJR, as we do not believe that any further response on our part would be beneficialSincerely, Steana [redacted] Associate Business Analyst
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank Ms[redacted] for her help in resolving this issue that has been going on for 1/ years even though I was dealing with the district manager for birmingham and the surrounding areas with no resolution or contact, I am glad that Ms [redacted] took care of our problem Regards, [redacted] ***
Dear Revdex.com:H&R Block has reviewed Mrs***'srebuttal to our prior responseThis response contains H&R Block’s final positionIn response toMrs***'s rebuttal, our review determines the rebuttal raises no new issues with H&R BlockWhile we regret that she appears dissatisfied with her experience with H&R Block, we stand by our original response dated February 13, and we refer your office back to that response.We respectfully request that this case be closed, as we do not believe that any further response on our part would be beneficial.Sincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,In response to this matter, our records reflect that our district office has attempted to reach Mr [redacted] by phone to address matters directly but has been unsuccessful, a message was left on his voicemailIt is imperative that we speak to Mr [redacted] to address this complaintWe ask that Mr [redacted] return the call to the phone number referenced on his voicemail as soon as possible.We ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,We have reviewed Ms***'s rebuttal to our prior responseThis response contains H&R Block's final position.Ms***'s complaint is against an independently owned and operated franchise office [redacted] , the franchise owner, responded to Ms***'s email with the following: "Hello ***,I have looked into the issue with your local return What happen was [redacted] entered code [redacted] instead of [redacted] the code for your address in [redacted] I have amended the return and will be mailing it out to you today You will need to sign the amended return on the second page an mail it to the address on the second page The Local will then manually process this amended return and will refund the tax you paid of $plus interest and penalty to you It can take them to weeks to process once you mail it in With the amended return I am mailing you I am also sending you a check for $this was the fee you prepared for us to do your tax return I am sorry that a mistake was made We strive not to have mistakes and if we do make one it was not done intentionally it was true a mistake and for that I am very sorry .Sincerely , [redacted] * [redacted] "Mr [redacted] 's belief is that this issue is now resolved by completing an amended return for Ms [redacted] as well as refunding her filing fees of $179.98.As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please contact me.Sincerely,Jennifer S [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, H&R Block disagrees with Mr [redacted] 's statement "H&R Block is holding up my refund and I just want them to resolve this Because I am tired on waiting on them to file my tax returns." Mr [redacted] utilized our online At Home software, which he prepared and filed himselfI informed Mr [redacted] during our conversation on Monday, July 20, that the IRS rejected his return because the Adjusted Gross Income and/or PIN that he entered as his electronic signature did not match what the IRS has on recordI further instructed Mr [redacted] that H&R Block does not have a filing history on record for him for 2013, which is where the AGI and/or PIN number would come fromI also advised Mr [redacted] that he is able to print and mail the return to the IRS and State if he does not know what the AGI or PIN should beAdditionally, Mr [redacted] was supplied with my contact information should he have further questions regarding the printing processShould Mr [redacted] wish to speak to our Digital Support group for any assistance with the DIY product, he can reach them at ###-###-#### Monday through Friday from 9am to 5pm CSTWe trust this response will allow your office to close you fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The original return did not have tuition expenses only books and fuelThe amended return that was done by h and r block was done incorectly I have the proof in all of the amended returns that were submitted to the irsThe tax professional assumed that the amount of educational credits was greater so she claimed them without our knowledgemy wife and I have finally figured out what happenedAnd are seeking legal counsil Regards, [redacted] ***
Dear Revdex.com,In response to Mr [redacted] 's rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 4/6/and refer your office back to that response Sincerely, Quintina M***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr [redacted] ’s claim has been approved for the full amount requested in his complaint The check was sent out on Thursday, October 19th, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com: Thank you for bringing Mr [redacted] ’s complaint to our attentionOur investigation reflects that Mr [redacted] 's complaint is against and independently owed and operated franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client.However, in response to this complaint, records reflect that we have been working closely with Mr [redacted] since late January to both prepare his tax return and help him apply to the IRS for an Individual Tax Identification Number Mr [redacted] ’s tax return was started on January and completed on February It did take multiple visits for the return to be finished, which is not unusual Nevertheless, it was completed accurately and Mr [redacted] received a more than 50% discount on the price of the return because his return qualified for a limited, special promotion we were running at the timeIn addition to preparing the tax return, we helped Mr [redacted] apply to the IRS for an Individual Tax Identification Number (ITIN) In helping him complete the necessary forms we also prepared a form certifying the authenticity of the personal identification documents presented to us in connection with the application We charged an additional $for the service of authenticating the personal identification documents Unfortunately, we subsequently learned from the IRS that our permission from the IRS to authenticate personal identification documents in connection with an ITIN application had temporarily lapsed and instead clients who applied for an ITIN had to visit the nearest IRS office to have that done directly by an IRS agent We notified Mr [redacted] of this and met with him to prepare the documents again so that he could personally take them to the nearest IRS office We apologized for the inconvenience and issued him a $refund since we were not able to provide the service for which we charged that amount Once Mr [redacted] receives his ITIN from the IRS we stand prepared to continue to work with him and enter it into the original tax return to facilitate completion of the tax return preparation process We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe trust that this response will allow your office to close this fileHowever, should you have additional concerns or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you very much for your assistance in this matter! !!!!