Even though things have been difficultIn the end H&R Block conducted business as any respectable company shouldBecause of heir honorable action I may consider doing business with them in the futureAnd I would like to thank Revdex.com also Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the full amount requested in her complaintThe check was sent on Wednesday, April 29, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to Ms [redacted] rebuttal and our efforts to provide further clarity, the $reimbursement check that was mailed to Ms [redacted] on April 1st, was the preparation fee associated with her State return only as the Federal return was not in question and although we did not challenge the notice per Ms***’s request, we refunded the State fee as a client service gestureAs such, we consider this matter resolvedWhile we regret Ms [redacted] appears dissatisfied with her experience at H&R Block, we stand by our prior responses dated 4/28/and 5/11/We respectfully ask the Revdex.com to close this case as we do not believe that any further response on our part would be beneficialHowever, should you need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Regards, [redacted] 6-15- I am requesting the Revdex.com to RE-OPEN my file in that we just received notice on 6-7-from the State of [redacted] Re: Case # [redacted] / Billing Code [redacted] - dealing with the mess created by H&R Block preparer [redacted] * [redacted] for our taxes I feel it would only be fair for H&R Block to pay for ALL ADDITIONAL EXPENSES DUE TO THIS ERRORWe realize we are responsible for paying the taxes, however, H&R Block is responsible for the mess their preparer created when filing this return [redacted]
Dear Revdex.com, In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our clientHowever, records reflect that the franchise office contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hi [redacted] ,I have attached a copy of the only email I have received from H&R block as of todayThey did not make any suggestion or effort to resolve the issue only told me they have contact the office manager at the location and that they left me a voicemailI already responded to the email and advised that I left several message for the regional manager and had not heard back from anyoneIt seems premature to say they are working on a resolution when no solution has been suggested.From: [redacted] , [redacted] < [redacted] [redacted] @hrblock.com>Date: Fri, Mar 18, at 3:PMSubject: H&R Block/Revdex.com ComplaintTo: " [redacted] @GMAIL.COM" < [redacted] @gmail.com>Mr [redacted] ,My name is [redacted] , I’m with H&R Block’s Executive Escalations teamWe received your Revdex.com complaint and are in the process of getting your complaint resolvedWe are currently waiting on the final response from the local office’s District General Manager.We’ve attempting to contact you via phone; but were unsuccessfulPlease contact me back next week at ###-###-#### Monday through Friday 8am-3:pm central standard time.I will keep you updated once we receive the final response.Thank you, [redacted] gH&R BLOCK| [redacted] | Executive Escalations Regards, [redacted]
In response to Mr***’s rebuttal, our office is currently reevaluating this issue with the District ManagerThe District Manager will continue to work directly with Mr [redacted] to resolveWe ask that the Bureau note our current efforts to resolve this matterIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, we regret Ms***’s experience this tax season as it relates to our pricingOur review of this matter has determined that an increase in fees charged this year versus last year is a result of additional forms that were used to complete the tax return as well as several H&R Block valuable coverage plans that Ms [redacted] elected to add to her tax returnAlthough, it is our belief the return was charged appropriately for the services provided as a client service gesture, a portion of our client's fees were refundedAs such, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Quintina [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check will be sent on Wednesday, March 4, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Mr***'s rebuttal, our records reflect that the terms of our promotion "Pay us half what you paid them" were not followed and therefore, a discount was not appliedHowever, we are willing to further look into this matter should Mr [redacted] fax a copy of his receipt as proof of payment to ###-###-####.We ask that the Bureau note our current efforts to resolve Mr***’s complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I stated before, I agreed for them to review the [redacted] claims when I went to my local H&R office in MarchI agreed all three times I visited the officeOnce again, H&R Block is lying by stating that I refused for them to amend the taxesI was contacted Saturday, May 7th and asked to come into the office, because the representative wanted me to provide her with the documentsI refused to come into the office, because I had already come in three times and provided them with the documentationAdditionally, I have yet to receive an explanation of chargesI have yet to receive documentation stating as to how I was given only a $refund for the H&R block errorMy case is not concerning H&R reviewing or amending the [redacted] discrepancy, my case is involving my charges and refundMy case needs to stay open until the issue of charges is resolved Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I want $back!!! I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In response to Ms***’s rebuttal, records reflect that in accordance with the terms and conditions of the Peace of Mind® Extended Service Plan warranty (“Warranty”) the Warranty has been fulfilled and a full payout was granted to Ms [redacted] in addition to penalties and interestWe refer our client to the Terms and Conditions of the Warranty which states in part: If you owe additional taxes as a result of an error in tax preparation and the error is discovered by you, your representative or a tax authority, during the period of three years from the filing deadlines for such returns, not including extensions, Block will pay you for such taxes up to a cumulative total of $5,for all such returns In some cases, the correction of a specific error will involve changes on multiple returns, including state or local tax returns, which may result in an overpayment on one return and a balance due on anotherIn such cases, the overpayment and balance due may be netted in determining the amount Block will pay for additional taxes owed as a result of correction of the errorBlock assumes no responsibility for payment of additional taxes to a tax authorityYou are responsible for providing payment of additional taxes to the tax authority.It is our belief that Ms [redacted] has been made whole in this case and that there is no further due diligence on our part in fulfilling the WarrantyShould you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,We sincerely regret Ms***'s experience with our online tax service this year and have refunded the full price for the purchase of the state returnWe are also attempting to contact Ms [redacted] directly and provide an explanation on how to avoid the upgrade in the futureIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,While we sincerely regret Ms [redacted] 's tax preparation experience, we are refunding tax preparation fees as well as the difference of what she owes to the IRSMs [redacted] can expect to receive her check via UPS Next Day Air on Saturday March 11, Tracking number is as follows: [redacted] .As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, if you should have any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the Regional Director spoke to Ms [redacted] on May 27, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com: In resolution to this matter, our records reflect that,On January 20, our Emerald Financial Services Fraud Intelligence Unit was notified of possible fraudulent activity in result from Mr [redacted] ’s bill pay account being setupDue to the suspicious fraudulent activity the account was closed on January 20, and will not be reopenedShould Mr [redacted] have additional questions concerning this matter we recommend he contact our fraud department directly at ###-###-#### Monday through Sunday, 7:00am-8:00pm.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] Associate Business Analy
Dear Revdex.com, In response to Mr [redacted] ’s rebuttal and after further review of all facts presented by our client and by our claim’s department, we have made an executive decision to approve the Peace of Mind claim that had been previously deniedWe believe it is the right thing to do in this case and sincerely apologize for our client’s experience and any inconvenience this situation may have caused We ask Mr [redacted] to please allow to business days for processing Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that Ms [redacted] ' claim has been approved and as of 11/13/a check for assessed penalty and interest was mailed to the address on recordAs a result, we consider this matter resolvedWe sincerely regret any frustrations Ms [redacted] 's may have experienced with our companySincerely, [redacted] Associate Business Analyst H&R Block
Even though things have been difficultIn the end H&R Block conducted business as any respectable company shouldBecause of heir honorable action I may consider doing business with them in the futureAnd I would like to thank Revdex.com also Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms***'s claim has been approved for the full amount requested in her complaintThe check was sent on Wednesday, April 29, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to Ms [redacted] rebuttal and our efforts to provide further clarity, the $reimbursement check that was mailed to Ms [redacted] on April 1st, was the preparation fee associated with her State return only as the Federal return was not in question and although we did not challenge the notice per Ms***’s request, we refunded the State fee as a client service gestureAs such, we consider this matter resolvedWhile we regret Ms [redacted] appears dissatisfied with her experience at H&R Block, we stand by our prior responses dated 4/28/and 5/11/We respectfully ask the Revdex.com to close this case as we do not believe that any further response on our part would be beneficialHowever, should you need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Regards, [redacted] 6-15- I am requesting the Revdex.com to RE-OPEN my file in that we just received notice on 6-7-from the State of [redacted] Re: Case # [redacted] / Billing Code [redacted] - dealing with the mess created by H&R Block preparer [redacted] * [redacted] for our taxes I feel it would only be fair for H&R Block to pay for ALL ADDITIONAL EXPENSES DUE TO THIS ERRORWe realize we are responsible for paying the taxes, however, H&R Block is responsible for the mess their preparer created when filing this return [redacted]
Dear Revdex.com, In response to this matter, our investigation reflects that Ms [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with our clientHowever, records reflect that the franchise office contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hi [redacted] ,I have attached a copy of the only email I have received from H&R block as of todayThey did not make any suggestion or effort to resolve the issue only told me they have contact the office manager at the location and that they left me a voicemailI already responded to the email and advised that I left several message for the regional manager and had not heard back from anyoneIt seems premature to say they are working on a resolution when no solution has been suggested.From: [redacted] , [redacted] < [redacted] [redacted] @hrblock.com>Date: Fri, Mar 18, at 3:PMSubject: H&R Block/Revdex.com ComplaintTo: " [redacted] @GMAIL.COM" < [redacted] @gmail.com>Mr [redacted] ,My name is [redacted] , I’m with H&R Block’s Executive Escalations teamWe received your Revdex.com complaint and are in the process of getting your complaint resolvedWe are currently waiting on the final response from the local office’s District General Manager.We’ve attempting to contact you via phone; but were unsuccessfulPlease contact me back next week at ###-###-#### Monday through Friday 8am-3:pm central standard time.I will keep you updated once we receive the final response.Thank you, [redacted] gH&R BLOCK| [redacted] | Executive Escalations Regards, [redacted]
In response to Mr***’s rebuttal, our office is currently reevaluating this issue with the District ManagerThe District Manager will continue to work directly with Mr [redacted] to resolveWe ask that the Bureau note our current efforts to resolve this matterIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, we regret Ms***’s experience this tax season as it relates to our pricingOur review of this matter has determined that an increase in fees charged this year versus last year is a result of additional forms that were used to complete the tax return as well as several H&R Block valuable coverage plans that Ms [redacted] elected to add to her tax returnAlthough, it is our belief the return was charged appropriately for the services provided as a client service gesture, a portion of our client's fees were refundedAs such, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Quintina [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaintThe check will be sent on Wednesday, March 4, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Mr***'s rebuttal, our records reflect that the terms of our promotion "Pay us half what you paid them" were not followed and therefore, a discount was not appliedHowever, we are willing to further look into this matter should Mr [redacted] fax a copy of his receipt as proof of payment to ###-###-####.We ask that the Bureau note our current efforts to resolve Mr***’s complaintSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I stated before, I agreed for them to review the [redacted] claims when I went to my local H&R office in MarchI agreed all three times I visited the officeOnce again, H&R Block is lying by stating that I refused for them to amend the taxesI was contacted Saturday, May 7th and asked to come into the office, because the representative wanted me to provide her with the documentsI refused to come into the office, because I had already come in three times and provided them with the documentationAdditionally, I have yet to receive an explanation of chargesI have yet to receive documentation stating as to how I was given only a $refund for the H&R block errorMy case is not concerning H&R reviewing or amending the [redacted] discrepancy, my case is involving my charges and refundMy case needs to stay open until the issue of charges is resolved Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I want $back!!! I am rejecting this response because: Regards, [redacted]
Dear Revdex.com,In response to Ms***’s rebuttal, records reflect that in accordance with the terms and conditions of the Peace of Mind® Extended Service Plan warranty (“Warranty”) the Warranty has been fulfilled and a full payout was granted to Ms [redacted] in addition to penalties and interestWe refer our client to the Terms and Conditions of the Warranty which states in part: If you owe additional taxes as a result of an error in tax preparation and the error is discovered by you, your representative or a tax authority, during the period of three years from the filing deadlines for such returns, not including extensions, Block will pay you for such taxes up to a cumulative total of $5,for all such returns In some cases, the correction of a specific error will involve changes on multiple returns, including state or local tax returns, which may result in an overpayment on one return and a balance due on anotherIn such cases, the overpayment and balance due may be netted in determining the amount Block will pay for additional taxes owed as a result of correction of the errorBlock assumes no responsibility for payment of additional taxes to a tax authorityYou are responsible for providing payment of additional taxes to the tax authority.It is our belief that Ms [redacted] has been made whole in this case and that there is no further due diligence on our part in fulfilling the WarrantyShould you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,We sincerely regret Ms***'s experience with our online tax service this year and have refunded the full price for the purchase of the state returnWe are also attempting to contact Ms [redacted] directly and provide an explanation on how to avoid the upgrade in the futureIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,While we sincerely regret Ms [redacted] 's tax preparation experience, we are refunding tax preparation fees as well as the difference of what she owes to the IRSMs [redacted] can expect to receive her check via UPS Next Day Air on Saturday March 11, Tracking number is as follows: [redacted] .As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, if you should have any further questions or concerns, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, the Regional Director spoke to Ms [redacted] on May 27, H&R Block is currently in the process of assisting Ms [redacted] We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com: In resolution to this matter, our records reflect that,On January 20, our Emerald Financial Services Fraud Intelligence Unit was notified of possible fraudulent activity in result from Mr [redacted] ’s bill pay account being setupDue to the suspicious fraudulent activity the account was closed on January 20, and will not be reopenedShould Mr [redacted] have additional questions concerning this matter we recommend he contact our fraud department directly at ###-###-#### Monday through Sunday, 7:00am-8:00pm.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] Associate Business Analy
Dear Revdex.com, In response to Mr [redacted] ’s rebuttal and after further review of all facts presented by our client and by our claim’s department, we have made an executive decision to approve the Peace of Mind claim that had been previously deniedWe believe it is the right thing to do in this case and sincerely apologize for our client’s experience and any inconvenience this situation may have caused We ask Mr [redacted] to please allow to business days for processing Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that Ms [redacted] ' claim has been approved and as of 11/13/a check for assessed penalty and interest was mailed to the address on recordAs a result, we consider this matter resolvedWe sincerely regret any frustrations Ms [redacted] 's may have experienced with our companySincerely, [redacted] Associate Business Analyst H&R Block