Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Thursday, April 2, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to Ms[redacted] complaint, fees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have a option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee As a client service gesture we have refunded the clients tax preparation feesWe will be issuing the refund of fees, once the IRS/State releases the funds to HRB for processing As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Natalie M [redacted] Associate Business Analyst H & R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Revdex.com,Thank you so much for your help in this matterI can confirm that I was contacted by their New Orleans area general manager and that he agreed to refund or “discount” more of my fees and will be sending a check in the next few weeksAs soon as I receive said check, I will have no problem in accepting their offer and closing this caseHowever, I do not intend to respond to their offer until such timeThank you again, I firmly believe that there’s no way they would have agreed to this resolution without you guys Regards, [redacted] ***
I regretfully decline their responseH&R Block advertising slogan is ,"satisfaction Guaranteed"," if they make a mistake they fix it for free"The problem is I have had so many difficulties trying to simply file my taxes I am fully dis satisfiedI have had to take it upon myself to resolve an issue that would have never had to happen if what I asked for was doneI asked for corporate tax files to be filed and they filed personal so I would like a monetary reimbursement because the service I asked for and paid for was not delivered Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com, In response to Ms [redacted] complaint, after further research although the state return was rejected it was not an H & R Block mistakeIndiana at the time of filing was not accepting electronic returnsWhich was the reason why the return was flipped to paperAs a client service gesture, and for the inconvenience we offer the client a $discount for next year tax preparationMs [redacted] should receive a coupon in the mail within the next 7-business daysAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's s refund has been approved for the disputed amount requested in his complaint The check will be sent out on Monday, March 20, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because today, once I receive the full refund of $I will accept this resolution Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mrs [redacted] 's claim has been approved for the amount of $The check will be sent out on Friday, February 12, 2016.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, we have attempted to reach Ms [redacted] by phone and advise that as of date we have yet to receive the documents needed to further research this matterA message was left on Ms***'s voicemail but the call has not been returnedWe are asking that Ms [redacted] return our call as well as submit the requested documents as soon as possibleDocuments may be faxed to ###-###-#### or emailed directly to [redacted] We ask the bureau to note our current efforts to address and resolve Ms***'s complaint Respectfully,Quintina [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaint The check will be sent out on Wednesday, July 13, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As previously stated numerous times, the "general coverage" is not an acceptable responseIt appears the amended returns were not necessary to begin with; H & R Block has yet to address that issueBased upon the advice of the tax preparer who did the returns, there was no option EXCEPT to report the schedule K via amended returnsHeeding that advice, we paid for the amended returns as well as paid tax penalties/late fees that we would not have incurred had the schedule K been included with the returnsAs previously stated, we agreed to forego any refund or other monetary settlement and instead adopt a "wait and see" stance if H & R Block would simply guarantee the amended returns just as they did the returnsIt appears they are still completely unwilling to do soWe are out the cost of the amended returns and the extra fees/penalties we had to pay the IRS and the State of [redacted] If H & R Block would rather refund the cost of the amended returns and all fees/penalties we had to pay as a result of their error, we would accept that resolution(When we say their error, we are referring to the tax preparer's refusal to include the schedule K with the returns and providing us with only one option: to amend the returns so they included the schedule k in questionFiling the amended returns was completely unnecessary as the schedule could have been filed with the returns.) Quite simply, we are asking H & R Block to stand behind their advice that filing the amended returns was our only option, thereby necessitating and justifying the extra costs we incurred with the preparation, filing, and fees/penaltiesWe are talking about a multi-million dollar companyThe cost to them of resolving this would be either zero (if they provided a written guarantee BEYOND the "general warranty" they mention) of minimal (if they were to refund the cost of the amended returns and all associated fees/penalties)We are asking them to do the right thing...If the preparer was correct and filing amended returns was the only option, they should be willing to stand behind this with a guaranteeIf the preparer was incorrect and the schedule K could have been included with the returns, they should refund the extra costs incurred by usThere are only two choices here: either the preparer was correct or she was incorrectIf correct, stand behind it (because the word of H & R is differing from what the IRS has told us)If incorrect, stand up for your error and refund our moneyChoosing neither of these options is in and of itself an acknowledgement by the company that they are in the wrong and will not admit itOur error: We should have stopped the preparer from even doing the returns once she told us she could not include the schedule KWe should have immediately walked out and gone elsewhereOur second error: We should have read the reviews for H & R Block before choosing the companySo many people have experienced this or similar problems and H & R does nothing Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms***We have prepared an amended return and submitted it as well as an insolvency worksheetWe are currently waiting a response from the IRS prior to moving forwardWe will continue to correspond with Ms [redacted] in attempt to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely,Michelle U***Associate Business AnalystH&R Block
Dear Revdex.com, In respond to Mr [redacted] ’s complaint, we apologize for the inconvenience, after further research we have decided to approve the Peace of Mind claimMr [redacted] ’s check should be at the office where he filed not later than 3/28/2018, which he will have to pick upAs result, we consider this matter resolvedWe assure you that you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In response to this complaint our records reflect, that during Tax year Ms [redacted] ’ entire tax preparation fee was waived as a client service gestureOur records further reflect that in Tax year Ms [redacted] ’ tax situation changed which required that she file two additional forms as it relates to Premium Tax Credit & Health Care Exemptions The amount of which Ms [redacted] was charged is applicable to the type of tax return that was prepared on her behalf While we appreciate that Ms [redacted] understands that a service was provided and therefore a fee charged, it is truly our belief that at H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit support We are glad to hear that Ms [redacted] found our services satisfactory in Tax year and in prior years but sincerely regret her dissatisfaction with our service pricing this tax season We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,
Dear Revdex.com, In response to this complaint our records reflect that in accordance with the H&R Block’s Peace of Mind® Extended Service Plan that Ms [redacted] purchased in combination with the tax preparation services of her tax return, a claim was submitted and denied 7/26/Our investigation reflects that, Ms [redacted] did not bring in a 1099R form during the original tax preparation appointmentMs [redacted] also signed her tax preparation documents which confirmed, she did not provide a 1099R formH&R Block’s tax professionals are responsible for assembling our client’s documents in a certain order, and Ms***’s 1099R was not included in the stapled packet As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Complaint: [redacted] I am rejecting this response because: My problem was first with the franchise owner because of her business conduct, but it stemmed onto that not only did I pay her for my service, but I never got my IRS ISSUED REFUNDI have been waiting for that and the H&R block guarantee says they will wave the filing fee if the service was unsatisfactorySo not only will I expect my fee, but I expect my IRS REFUND AS WELL! I have contacted them and they told me it was released to h&r block but I have yet to receive any of my money Regards, [redacted]
Dear Revdex.com,In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 4/24/and refer your office back to that responseWe respectfully ask the Revdex.com to close this case, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Michelle U***Associate Business AnalystH&R Block
Dear Revdex.com,In response and resolution to this matter, H&R Block is currently in the process of completing the remainder of the refund due to Ms [redacted] Our investigation shows that Ms [redacted] was provided a $coupon in the office at the time of filing, bringing the total of fees down to $We have previously refunded Ms [redacted] in the amount of $395.50, of which $was the tax preparation fee and $for our Tax Identity Shield ProductThis refund was cut and sent on May 12, 2016.As such, we find the amount that remains to be refunded is $This check will be sent out early next week once it is printed and ready for deliveryAlso, District General Manager, [redacted] ***, called and left a message for Ms [redacted] on Wednesday, June 1, to inform her of the amount of the remaining refundWe ask that the Bureau note our above-referenced efforts to resolve Ms [redacted] ' complaintSincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com:H&R Block has reviewed Mr [redacted] 's rebuttal to our prior responseThis response contains H&R Block’s final position.In response to Mr [redacted] 's rebuttal, our review determines he spoke with our representative Jonathon [redacted] on Friday, March 4, Mr [redacted] was advised that without a letter from a Tax Authority assessing Penalties and/or Interest for additional tax debt we cannot process a Claim against the Accuracy of Calculations guarantee.In an to further make amends, and as a gesture of good faith for any inconvenience, we have issued a refund for the amount Mr [redacted] paid to visit his local officeThe check will be delivered via next day delivery on Tuesday, March 7, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] *** Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr***' claim has been approved for the full amount requested his in complaintThe charges will be applied back to the card used to purchase the program in 5-business days.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Thursday, April 2, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to Ms[redacted] complaint, fees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have a option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee As a client service gesture we have refunded the clients tax preparation feesWe will be issuing the refund of fees, once the IRS/State releases the funds to HRB for processing As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly Sincerely, Natalie M [redacted] Associate Business Analyst H & R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Revdex.com,Thank you so much for your help in this matterI can confirm that I was contacted by their New Orleans area general manager and that he agreed to refund or “discount” more of my fees and will be sending a check in the next few weeksAs soon as I receive said check, I will have no problem in accepting their offer and closing this caseHowever, I do not intend to respond to their offer until such timeThank you again, I firmly believe that there’s no way they would have agreed to this resolution without you guys Regards, [redacted] ***
I regretfully decline their responseH&R Block advertising slogan is ,"satisfaction Guaranteed"," if they make a mistake they fix it for free"The problem is I have had so many difficulties trying to simply file my taxes I am fully dis satisfiedI have had to take it upon myself to resolve an issue that would have never had to happen if what I asked for was doneI asked for corporate tax files to be filed and they filed personal so I would like a monetary reimbursement because the service I asked for and paid for was not delivered Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com, In response to Ms [redacted] complaint, after further research although the state return was rejected it was not an H & R Block mistakeIndiana at the time of filing was not accepting electronic returnsWhich was the reason why the return was flipped to paperAs a client service gesture, and for the inconvenience we offer the client a $discount for next year tax preparationMs [redacted] should receive a coupon in the mail within the next 7-business daysAs a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's s refund has been approved for the disputed amount requested in his complaint The check will be sent out on Monday, March 20, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because today, once I receive the full refund of $I will accept this resolution Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mrs [redacted] 's claim has been approved for the amount of $The check will be sent out on Friday, February 12, 2016.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the rebuttal, we have attempted to reach Ms [redacted] by phone and advise that as of date we have yet to receive the documents needed to further research this matterA message was left on Ms***'s voicemail but the call has not been returnedWe are asking that Ms [redacted] return our call as well as submit the requested documents as soon as possibleDocuments may be faxed to ###-###-#### or emailed directly to [redacted] We ask the bureau to note our current efforts to address and resolve Ms***'s complaint Respectfully,Quintina [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount requested in her complaint The check will be sent out on Wednesday, July 13, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As previously stated numerous times, the "general coverage" is not an acceptable responseIt appears the amended returns were not necessary to begin with; H & R Block has yet to address that issueBased upon the advice of the tax preparer who did the returns, there was no option EXCEPT to report the schedule K via amended returnsHeeding that advice, we paid for the amended returns as well as paid tax penalties/late fees that we would not have incurred had the schedule K been included with the returnsAs previously stated, we agreed to forego any refund or other monetary settlement and instead adopt a "wait and see" stance if H & R Block would simply guarantee the amended returns just as they did the returnsIt appears they are still completely unwilling to do soWe are out the cost of the amended returns and the extra fees/penalties we had to pay the IRS and the State of [redacted] If H & R Block would rather refund the cost of the amended returns and all fees/penalties we had to pay as a result of their error, we would accept that resolution(When we say their error, we are referring to the tax preparer's refusal to include the schedule K with the returns and providing us with only one option: to amend the returns so they included the schedule k in questionFiling the amended returns was completely unnecessary as the schedule could have been filed with the returns.) Quite simply, we are asking H & R Block to stand behind their advice that filing the amended returns was our only option, thereby necessitating and justifying the extra costs we incurred with the preparation, filing, and fees/penaltiesWe are talking about a multi-million dollar companyThe cost to them of resolving this would be either zero (if they provided a written guarantee BEYOND the "general warranty" they mention) of minimal (if they were to refund the cost of the amended returns and all associated fees/penalties)We are asking them to do the right thing...If the preparer was correct and filing amended returns was the only option, they should be willing to stand behind this with a guaranteeIf the preparer was incorrect and the schedule K could have been included with the returns, they should refund the extra costs incurred by usThere are only two choices here: either the preparer was correct or she was incorrectIf correct, stand behind it (because the word of H & R is differing from what the IRS has told us)If incorrect, stand up for your error and refund our moneyChoosing neither of these options is in and of itself an acknowledgement by the company that they are in the wrong and will not admit itOur error: We should have stopped the preparer from even doing the returns once she told us she could not include the schedule KWe should have immediately walked out and gone elsewhereOur second error: We should have read the reviews for H & R Block before choosing the companySo many people have experienced this or similar problems and H & R does nothing Regards, [redacted]
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms***We have prepared an amended return and submitted it as well as an insolvency worksheetWe are currently waiting a response from the IRS prior to moving forwardWe will continue to correspond with Ms [redacted] in attempt to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely,Michelle U***Associate Business AnalystH&R Block
Dear Revdex.com, In respond to Mr [redacted] ’s complaint, we apologize for the inconvenience, after further research we have decided to approve the Peace of Mind claimMr [redacted] ’s check should be at the office where he filed not later than 3/28/2018, which he will have to pick upAs result, we consider this matter resolvedWe assure you that you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, Natalie M [redacted] Associate Business Analyst H & R Block
Dear Revdex.com,In response to this complaint our records reflect, that during Tax year Ms [redacted] ’ entire tax preparation fee was waived as a client service gestureOur records further reflect that in Tax year Ms [redacted] ’ tax situation changed which required that she file two additional forms as it relates to Premium Tax Credit & Health Care Exemptions The amount of which Ms [redacted] was charged is applicable to the type of tax return that was prepared on her behalf While we appreciate that Ms [redacted] understands that a service was provided and therefore a fee charged, it is truly our belief that at H&R Block we find our fees to be reasonable and highly competitive among tax institutionsFees are based on the number and complexity of the forms used and for the service that is provided to a clientIf at any time a client is not satisfied with the price of a return, they have the option to gather their documents and leave without incurring any cost whatsoever pursuant to our guarantee H&R Block has knowledgeable tax professionals and has several guarantees that come with the tax preparation that many other institutions do not offerThe standard H&R Block Guarantee is included with every tax return we prepareThis guarantee states if H&R Block makes an error on your return, we’ll pay resulting penalties and interestIf you are audited, we’ll explain your IRS tax audit notice and the documentation you should provide to the auditorOther guarantees and products offered include the Maximum Refund Guarantee, Peace of Mind Extended Service Plan, Second Look Review, and Tax audit support We are glad to hear that Ms [redacted] found our services satisfactory in Tax year and in prior years but sincerely regret her dissatisfaction with our service pricing this tax season We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlySincerely, [redacted] Associate Business AnalystH&R Block However, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,
Dear Revdex.com, In response to this complaint our records reflect that in accordance with the H&R Block’s Peace of Mind® Extended Service Plan that Ms [redacted] purchased in combination with the tax preparation services of her tax return, a claim was submitted and denied 7/26/Our investigation reflects that, Ms [redacted] did not bring in a 1099R form during the original tax preparation appointmentMs [redacted] also signed her tax preparation documents which confirmed, she did not provide a 1099R formH&R Block’s tax professionals are responsible for assembling our client’s documents in a certain order, and Ms***’s 1099R was not included in the stapled packet As a result we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business Analyst
Complaint: [redacted] I am rejecting this response because: My problem was first with the franchise owner because of her business conduct, but it stemmed onto that not only did I pay her for my service, but I never got my IRS ISSUED REFUNDI have been waiting for that and the H&R block guarantee says they will wave the filing fee if the service was unsatisfactorySo not only will I expect my fee, but I expect my IRS REFUND AS WELL! I have contacted them and they told me it was released to h&r block but I have yet to receive any of my money Regards, [redacted]
Dear Revdex.com,In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issuesTherefore, we stand by our original response dated 4/24/and refer your office back to that responseWe respectfully ask the Revdex.com to close this case, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely,Michelle U***Associate Business AnalystH&R Block
Dear Revdex.com,In response and resolution to this matter, H&R Block is currently in the process of completing the remainder of the refund due to Ms [redacted] Our investigation shows that Ms [redacted] was provided a $coupon in the office at the time of filing, bringing the total of fees down to $We have previously refunded Ms [redacted] in the amount of $395.50, of which $was the tax preparation fee and $for our Tax Identity Shield ProductThis refund was cut and sent on May 12, 2016.As such, we find the amount that remains to be refunded is $This check will be sent out early next week once it is printed and ready for deliveryAlso, District General Manager, [redacted] ***, called and left a message for Ms [redacted] on Wednesday, June 1, to inform her of the amount of the remaining refundWe ask that the Bureau note our above-referenced efforts to resolve Ms [redacted] ' complaintSincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com:H&R Block has reviewed Mr [redacted] 's rebuttal to our prior responseThis response contains H&R Block’s final position.In response to Mr [redacted] 's rebuttal, our review determines he spoke with our representative Jonathon [redacted] on Friday, March 4, Mr [redacted] was advised that without a letter from a Tax Authority assessing Penalties and/or Interest for additional tax debt we cannot process a Claim against the Accuracy of Calculations guarantee.In an to further make amends, and as a gesture of good faith for any inconvenience, we have issued a refund for the amount Mr [redacted] paid to visit his local officeThe check will be delivered via next day delivery on Tuesday, March 7, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] *** Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr***' claim has been approved for the full amount requested his in complaintThe charges will be applied back to the card used to purchase the program in 5-business days.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block