Dear Revdex.com,While we regret any confusions or misunderstanding of the tax preparation services Mrs [redacted] may have experienced, your review of this matter reflects that the State of [redacted] requires the taxpayer to timely pay for the taxes either through withholding or estimated paymentsOur records reflect that the tax return was paid for and filed on the filing deadline of April 15, and the client could not reasonably expect the refund from [redacted] to be available to pay [redacted] 's balance due on the same dateAll the penalties and interest are due to not timely paying estimated taxes, none of which is H&R Block errorRegarding the additional concerns, there was a letter left our of the address, however the taxing authority notices were sent to the address as listed on the return and they were received by the client, without issueIt is standard operating procedure for clients to be given the return, payment voucher and envelopes to mail not only payments, but any other documentation the IRS may requireH&R Block does e-file the return for clients but we do not mail any additional documents, as this is the taxpayer responsibilityWe respectfully ask that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] We were told not to pay back the remaining tax preparation fees because they would be reimbursed anyways This was told to my husband and I by the Ladysmith, WI manager over a year ago Now we are only getting reimbursed for the taxes and none of the preparation fees which were promised for the & taxes which were included in the Peace of Mind contract that was signed for Do to aggravation and going through over different representatives & managers I’m not going through any more stress Please don’t go through this company they go against legal contracts and promises I’ve Definitely Learned Who Not To Go To! [redacted]
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr [redacted] We will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolution At this time, we are waiting for a response from the IRS regarding the Abatement that was submitted, and once that is received we will be able to proceed We ask that the Bureau note our current efforts to resolve Mr [redacted] complaint Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In response to this matter, our investigation reflects that Ms [redacted] ’ complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, in response to this complaint records reflect a Peace of Mind Claim filed as well as a tax preparation fee refund, both of which are being processed as of July 14, As for Ms [redacted] ' request for monetary compensation, H&R Block must decline this request We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Michelle B [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,While we regret any confusions or misunderstanding of the tax preparation services Mrs [redacted] may have experienced, your review of this matter reflects that the State of [redacted] requires the taxpayer to timely pay for the taxes either through withholding or estimated paymentsOur records reflect that the tax return was paid for and filed on the filing deadline of April 15, and the client could not reasonably expect the refund from [redacted] to be available to pay [redacted] 's balance due on the same dateAll the penalties and interest are due to not timely paying estimated taxes, none of which is H&R Block errorRegarding the additional concerns, there was a letter left our of the address, however the taxing authority notices were sent to the address as listed on the return and they were received by the client, without issueIt is standard operating procedure for clients to be given the return, payment voucher and envelopes to mail not only payments, but any other documentation the IRS may requireH&R Block does e-file the return for clients but we do not mail any additional documents, as this is the taxpayer responsibilityWe respectfully ask that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] We were told not to pay back the remaining tax preparation fees because they would be reimbursed anyways This was told to my husband and I by the Ladysmith, WI manager over a year ago Now we are only getting reimbursed for the taxes and none of the preparation fees which were promised for the & taxes which were included in the Peace of Mind contract that was signed for Do to aggravation and going through over different representatives & managers I’m not going through any more stress Please don’t go through this company they go against legal contracts and promises I’ve Definitely Learned Who Not To Go To! [redacted]
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr [redacted] We will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolution At this time, we are waiting for a response from the IRS regarding the Abatement that was submitted, and once that is received we will be able to proceed We ask that the Bureau note our current efforts to resolve Mr [redacted] complaint Sincerely, Destini C [redacted] Associate Business Analyst H&R Block
Dear Revdex.com, In response to this matter, our investigation reflects that Ms [redacted] ’ complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the clientHowever, in response to this complaint records reflect a Peace of Mind Claim filed as well as a tax preparation fee refund, both of which are being processed as of July 14, As for Ms [redacted] ' request for monetary compensation, H&R Block must decline this request We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me Sincerely, Michelle B [redacted] Associate Business Analyst H&R Block