Dear Revdex.com,In resolution of this matter, Mr***’s partial fee refund has been approved for amount authorized as requested in his complaint The check will be sent out on Monday, March 13, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, [redacted] , has worked with Mr [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the situation is still not resolvedH & R Block needs to contact the the California Franchise Tax Board regarding this situation Regards, [redacted] ***
Dear Revdex.com,In response to the Revdex.com complaint, we contacted Mr[redacted] directly to provide the process for a Check Replacement Form in order to request a new check for his IRS tax refund proceeds to be resent to him, upon his requestOur records indicate that on April 22, 2015, a check for the proceeds from the IRS refund was cut and sent to the address on recordFurther, our records indicate that the check has not been returned to H&R Block as undelivered nor has it been cashedPursuant to Uniform Code, Section 3-312, which states in part:"...This Claim becomes enforceable at the later of the time the claim is asserted or the 90th day following the date of the check..."As it relates to this situation, the 90th day will be July 22, While we regret that Mr [redacted] appears dissatisfied with the policy enforced by the Uniform Code mentioned above, we did offer to locate an office in his area that could assist with the Check Replacement form request, however Mr [redacted] respectfully declined the offer and stated that he would seek assistance on his ownWe ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, we contacted Mrs [redacted] s directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I cannot consider this issue is solved until I really get my refund! HR&Block blew me off multiple times before and every time some one from HR&Block called me and said they would refund me then disappear.I need real action that is refundGiving me a call does not equal to solve the problem Regards, [redacted] **
Dear Revdex.com,In resolution of this matter, Mrs [redacted] 's claim has been approved for the tax preparation fee requested in her complaintThe check will be sent Monday, June 15, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed AAnsweredi am not satisfied with the way Home&R Block handled the problemTherefore I would like a refund for the inconvenience of having to make phones callsWhen I shouldn't have had toThat's way I paid themSince I did would like a refund Complaint: [redacted] I am rejecting this response because:Having to make phone calls to make sure the job got doneTherefore I would like a refund for the inconveniences I had to deal with Regards, [redacted] ***
Dear Revdex.com,In resolution to this matter, the district office contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesWhile we regret Mr [redacted] appears to be dissatisfied with his experience at H&R Block, we stand by our original response dated 8/14/and we refer your office back to that response.Sincerely, Quintina M*** Associate Business Analyst H&R Block
Dear Revdex.com,In response to Mr***'s rebuttal, further review determines that the rebuttal raises no new issuesTherefore, we stand by our original response dated 12/02/and refer your office back to that responseAdditionally, please note that it is our understanding the original return prepared by the franchised office had been e-filed but due to an issue with the client’s ITIN (Individual Taxpayer Identification Number) caused the return rejectUpon discovery, the original tax return was printed and provided to the client to be mailed to the IRS as it could not be e-filed a second timeWe encourage Mr [redacted] to contact the franchised owner of this location with any further questions and our concerns he might have as it is the Franchisees belief that the return was prepared correctly and the reimbursement of fees are not warrantedSincerely, [redacted] Associate Business AnalystH&RBlock
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's refund is being granted for the full amount paid for tax preparation this year of $The check is going out via regular mail today 10/18/The District General Manager for the area attempted to reach the Ms [redacted] 's to apologize and provide this resolution directly but was unable to reach her.As a result, we consider this matter resolveWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,Jennifer [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, our investigation has determined that Mr [redacted] 's complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.In resolution of this matter, Mr [redacted] 's refund is being granted for the full amount requested in this complaint of $H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] 's belief that he has done so in this case by refunding the tax preparation fee which Mr [redacted] paid to have his taxes preparedWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just want to understand this process better, I write to the Revdex.com to complain about and unfair and unjust issue with a businessI lodge my complaint, they counteract with a he said/ She said answer and it is dropped because neither of us can prove what happened? I just want this posted out there to warn consumers that they had better slow down the tax accountant and pay attention to each little button they clickThat they are NOT tax professionals that will help you get back the "most money"They will cause you to think you got a refund and not stand behind their work because it was not done properly, not local, not state, not federal and not a little bit of moneyOF! Please help, not me anymore because I am being forced to learn from their horrible unprofessional mistake but for the next thousands of consumers that are defrauded by their advertisements Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hello [redacted] ,We just received notice on 6-7-from the State of [redacted] that for the year (the year H&R Block - preparer [redacted] * [redacted] ) messed up our taxes We were aware of the mess up with the Federal taxes, but until this week we didn't know about the State of ** taxes This is the same error I contacted you about a year ago Please contact me as soon as you have contacted H&R Block about this matter This is very upsetting to us, since we are not working, only drawing retirement I sent a copy of the email to the last H&R Block person I "tried" to work with & [redacted] called me & asked me to fax the letter from the State of ** to her & I did at ####-###-#### on 6-8- Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not receive any correspondence other than the letter I brought in to the office that is referenced in the response I followed the process as outlined in the "Peace of Mind" contract I received a letter and I promptly brought it to the HR&R office as directed when I called HR&R customer support The response also states that I failed to submit the school form I pay a service for HR&R for a professional tax service expert to review my tax returns before they are filed Regards, [redacted] ***
Dear Revdex.com,In response to Ms [redacted] ' rebuttal, our review determines the rebuttal raises no new issuesWhile we regret that she appears dissatisfied with her experience at H&R Block, we stand by our original response dated February 22, and we refer your office back tot hat responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Ms*** We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolution regarding the refund requested.We ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact [redacted] but were unsuccessfulA letter was forwarded to [redacted] 's mailing address advising to contact our office toll free ###-###-####If [redacted] should contact us via this information, we will be happy to further assist him and address any concernsOtherwise, we are unable to further investigate this matter.We ask that the Bureau note our above-referenced efforts to contact [redacted] to discuss this complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms [redacted] 's rebuttal, our review determines that the return was not filed by the October 15th extension deadline as H&R Block did not yet have all of the required documentation to complete the return,although it had been requestedAs such, we have filed a form with the IRS to request forgiveness of the failure to file penaltyThe District Manager, [redacted] , sent the form via email to the client on 10/2/to print, sign and send in with the amended return, which was sent by regular mail on the same date.Additionally, we have requested that the client provide the and information to be reviewed however we have not yet recieved itWe will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolution once the documentation is recieved and reviewedWe ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr***’s partial fee refund has been approved for amount authorized as requested in his complaint The check will be sent out on Monday, March 13, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, [redacted] , has worked with Mr [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the situation is still not resolvedH & R Block needs to contact the the California Franchise Tax Board regarding this situation Regards, [redacted] ***
Dear Revdex.com,In response to the Revdex.com complaint, we contacted Mr[redacted] directly to provide the process for a Check Replacement Form in order to request a new check for his IRS tax refund proceeds to be resent to him, upon his requestOur records indicate that on April 22, 2015, a check for the proceeds from the IRS refund was cut and sent to the address on recordFurther, our records indicate that the check has not been returned to H&R Block as undelivered nor has it been cashedPursuant to Uniform Code, Section 3-312, which states in part:"...This Claim becomes enforceable at the later of the time the claim is asserted or the 90th day following the date of the check..."As it relates to this situation, the 90th day will be July 22, While we regret that Mr [redacted] appears dissatisfied with the policy enforced by the Uniform Code mentioned above, we did offer to locate an office in his area that could assist with the Check Replacement form request, however Mr [redacted] respectfully declined the offer and stated that he would seek assistance on his ownWe ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, we contacted Mrs [redacted] s directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I cannot consider this issue is solved until I really get my refund! HR&Block blew me off multiple times before and every time some one from HR&Block called me and said they would refund me then disappear.I need real action that is refundGiving me a call does not equal to solve the problem Regards, [redacted] **
Dear Revdex.com,In resolution of this matter, Mrs [redacted] 's claim has been approved for the tax preparation fee requested in her complaintThe check will be sent Monday, June 15, 2015.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed AAnsweredi am not satisfied with the way Home&R Block handled the problemTherefore I would like a refund for the inconvenience of having to make phones callsWhen I shouldn't have had toThat's way I paid themSince I did would like a refund Complaint: [redacted] I am rejecting this response because:Having to make phone calls to make sure the job got doneTherefore I would like a refund for the inconveniences I had to deal with Regards, [redacted] ***
Dear Revdex.com,In resolution to this matter, the district office contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to Mr***'s rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and servicesWhile we regret Mr [redacted] appears to be dissatisfied with his experience at H&R Block, we stand by our original response dated 8/14/and we refer your office back to that response.Sincerely, Quintina M*** Associate Business Analyst H&R Block
Dear Revdex.com,In response to Mr***'s rebuttal, further review determines that the rebuttal raises no new issuesTherefore, we stand by our original response dated 12/02/and refer your office back to that responseAdditionally, please note that it is our understanding the original return prepared by the franchised office had been e-filed but due to an issue with the client’s ITIN (Individual Taxpayer Identification Number) caused the return rejectUpon discovery, the original tax return was printed and provided to the client to be mailed to the IRS as it could not be e-filed a second timeWe encourage Mr [redacted] to contact the franchised owner of this location with any further questions and our concerns he might have as it is the Franchisees belief that the return was prepared correctly and the reimbursement of fees are not warrantedSincerely, [redacted] Associate Business AnalystH&RBlock
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's refund is being granted for the full amount paid for tax preparation this year of $The check is going out via regular mail today 10/18/The District General Manager for the area attempted to reach the Ms [redacted] 's to apologize and provide this resolution directly but was unable to reach her.As a result, we consider this matter resolveWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We trust this response will allow your office to close your fileHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,Jennifer [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In response to this matter, our investigation has determined that Mr [redacted] 's complaint is against an independently owned and operated franchise office, which has the responsibility to resolve matters directly with your office and with the client.In resolution of this matter, Mr [redacted] 's refund is being granted for the full amount requested in this complaint of $H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation rightIt is H&R Block Franchisee, [redacted] 's belief that he has done so in this case by refunding the tax preparation fee which Mr [redacted] paid to have his taxes preparedWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I just want to understand this process better, I write to the Revdex.com to complain about and unfair and unjust issue with a businessI lodge my complaint, they counteract with a he said/ She said answer and it is dropped because neither of us can prove what happened? I just want this posted out there to warn consumers that they had better slow down the tax accountant and pay attention to each little button they clickThat they are NOT tax professionals that will help you get back the "most money"They will cause you to think you got a refund and not stand behind their work because it was not done properly, not local, not state, not federal and not a little bit of moneyOF
! Please help, not me anymore because I am being forced to learn from their horrible unprofessional mistake but for the next thousands of consumers that are defrauded by their advertisements Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hello [redacted] ,We just received notice on 6-7-from the State of [redacted] that for the year (the year H&R Block - preparer [redacted] * [redacted] ) messed up our taxes We were aware of the mess up with the Federal taxes, but until this week we didn't know about the State of ** taxes This is the same error I contacted you about a year ago Please contact me as soon as you have contacted H&R Block about this matter This is very upsetting to us, since we are not working, only drawing retirement I sent a copy of the email to the last H&R Block person I "tried" to work with & [redacted] called me & asked me to fax the letter from the State of ** to her & I did at ####-###-#### on 6-8- Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not receive any correspondence other than the letter I brought in to the office that is referenced in the response I followed the process as outlined in the "Peace of Mind" contract I received a letter and I promptly brought it to the HR&R office as directed when I called HR&R customer support The response also states that I failed to submit the school form I pay a service for HR&R for a professional tax service expert to review my tax returns before they are filed Regards, [redacted] ***
Dear Revdex.com,In response to Ms [redacted] ' rebuttal, our review determines the rebuttal raises no new issuesWhile we regret that she appears dissatisfied with her experience at H&R Block, we stand by our original response dated February 22, and we refer your office back tot hat responseWe respectfully request that this case be closed administratively judged resolved, as we do not believe that any further response on our part would be beneficialHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business Analyst H&R Block
Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Ms*** We will continue to correspond with Ms [redacted] in attempts to reach a mutually acceptable resolution regarding the refund requested.We ask that the Bureau note our current efforts to resolve Ms***'s complaintSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact [redacted] but were unsuccessfulA letter was forwarded to [redacted] 's mailing address advising to contact our office toll free ###-###-####If [redacted] should contact us via this information, we will be happy to further assist him and address any concernsOtherwise, we are unable to further investigate this matter.We ask that the Bureau note our above-referenced efforts to contact [redacted] to discuss this complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to Ms [redacted] 's rebuttal, our review determines that the return was not filed by the October 15th extension deadline as H&R Block did not yet have all of the required documentation to complete the return,although it had been requestedAs such, we have filed a form with the IRS to request forgiveness of the failure to file penaltyThe District Manager, [redacted] , sent the form via email to the client on 10/2/to print, sign and send in with the amended return, which was sent by regular mail on the same date.Additionally, we have requested that the client provide the and information to be reviewed however we have not yet recieved itWe will continue to correspond with Mr [redacted] in attempts to reach a mutually acceptable resolution once the documentation is recieved and reviewedWe ask that the Bureau note our current efforts to resolve Mr [redacted] 's complaintSincerely, [redacted] ***Associate Business AnalystH&R Block