Dear Revdex.com,In resolution to this matter, our disputes department contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is accurateWhile we have not received full resolution, the Regional Director has been in contact with us and is actively working to resolve the issues Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I would like to know why the conmunication was SO poorEven in the emails, the reps clearly didn't know the status of the account and continuously blamed me for missing appointments even though that did not happen and I had email proof that it was H&R Block that clearly did not keep their appointments with meAlso, you keep saying information was sent to me that was actually not, as per emails from H&R Block! Also, even your explainationwas not accurateThe income was NOT missed by the rep it was filed incorrectly, by no fault of mine, as I clearly provided the infoPlease explain why there was either no communication (multiple unanswered emails and phone calls)I need to know all information because the complaint is pending IRS review of the amended taxesI need to be sure that if I get even more letters from the IRS, I can answer them because when the IRS sent the last TWO letters, no one from H&R Block answered me or the IRS Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaintThe charges have been refunded and the card that was used in the purchase will be credited back within 3-business days.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to this complaint, our records reflect that Ms [redacted] was provided the requested breakdown of fees for the charges on the return in mid-SeptemberI have attached a copy of the response by MrErick L***Additionally, the office and/or MrLans do not have any records of contact attempts from Ms [redacted] after SeptemberShould she have additional concerns or questions, she is advised to District General Manager, Nicole D***, directly at ###-###-#### As a gesture of good faith for any inconvenience, we refunded $to Ms [redacted] While we sincerely regret that Ms [redacted] is dissatisfied with our services, H&R Block's tax preparation work was correct based on the information MrAdams provided during the tax preparation interviewIn light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Ms [redacted] ' claim has been approved for the amount of penalty on the IRS notice dated 12/28/ The check will be sent out on Thursday, July 21, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid for tax return and still to date have had no contact with corporate I did call in on Thursday to speak with someone who left me a message but no return phone call!!! I was told that she was from corporate complaint department and still have not heard fr her the lady I spoke to said she was out of the office and would call me on Monday well it's now Tuesday and still no call !!!!??? I am extremely upset at this point and to date not one answer on any of my complaints and or case numbers assigned to me by HR Block !!!! The response back to me is unacceptable as I haven't spoken to any one or even one response to my complaints !!! [redacted] Regards, [redacted]
Dear Revdex.com,In resolution of this matter, our Digital Tier III representative, Jim L [redacted] , emailed Mr [redacted] directly to reach a mutually acceptable resolutionAs a result, we consider this matter resolved.We ask that the Bureau note our current efforts to resolve Ms***’s complaintSincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Friday, September 25, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&RBlock
Dear Revdex.com: In response to this matter, our Online Support Team has attempted to address Mrs***’s concernsOn May 4, letters were sent over night via UPS mail to explain H&R Block’s position on this matterBelow is information pertaining to why a Calculation Claim would be approvedHowever, the approval of a claim would only resort in H&R Block paying penalties and interest;The penalty or interest must not be due to an incorrect entry of data by you or any third party (including through any automated tax data import feature)The penalty or interest must not be due to your failure to follow instructions in the Tax Program, your failure to correct and resolve errors identified by the Tax Program, a claim for an improper or unsupportable deduction, a failure to report income, your failure to provide all necessary information to Block, or any other reason outside the control of Block You notified Block at Attn: H&R Block Calculations Guarantee Claims, H&R Block Digital Tax Solutions, P.OBox 10435, Kansas City, MO 64171-within days after you learned of the mistake or received a notice from any tax authority regarding your tax returnIn addition, you sent Block complete documentation of the penalty and interest including all correspondence to and from each tax authority, a copy of your tax returns as filed with each tax authority, proof that you paid the penalty and/or interest, and any other relevant information Block reasonably requests You took any action reasonably requested by Block, including filing an amended tax return if necessary, to limit any further penalties and interest from accruing The penalty and interest was for a return filed before April 15, 2015, or if the filing date is properly extended, before August 15, However, if you filed your return late, Block will not pay interest from April 15, to the date you actually file your return The penalty or interest pertains only to your individual tax return and not a business return You have complied with all terms and conditions of this Agreement, including the license restrictions and you have not intentionally provided any information in connection with your account registration or tax return You paid the applicable fee, if any, to Block for license of the Tax Program(s) and any applicable Supplemental Services at the time of the initial filing or printing of your tax return The penalty or interest must not be based upon incorrect advice you receive from Block that you knew was incorrect at the time you filed your returnWe ask that the Bureau note our efforts to resolve this issueIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Here is the voice mail of [redacted] confirming with her manager that HR Block will also pay the $to the state for each of the previous years of back taxes Regards, [redacted]
Dear Revdex.com,In response to this matter, records reflect that our district office in this processing of contacting Ms [redacted] to address matters directlyWe will continue to correspond with Ms [redacted] in our efforts to reach a mutually acceptable resolutionWe ask that the Bureau note our above-referenced efforts to contact Ms [redacted] and address this complaint Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was told that I received multiple voice messages when I received only one voicemail and that was from a [redacted] I called [redacted] back on Friday, and got to a voicemail that only specified the number of the individual, and not the actual individuals name to make sure they were who they said they were I than called [redacted] , and left him a voicemail I than received a voicemail back from both [redacted] and [redacted] ; [redacted] specified that [redacted] was legit, and that I could direct all my contact with her At 1:PM on Friday, September 23, I had a phone conversation that lasted about minutes and seconds I told [redacted] about everything, including all that was in the Revdex.com complaint At the end of that phone conversation, she mentioned about contacting me back, and I specified about I would prefer having them contact me via e-mail She specified she would do that, and she would do that by 4:PM It is now 9/27/2016, and I have not received an e-mail from anyone; I have checked deleted e-mails as well as junk e-mail and I have not received an e-mail to, [redacted] , which is the e-mail I told [redacted] to contact me at I would normally give more time for someone to respond, but due to how long this has already gone, I gave them until 9/27/to respond.Unfortunately, this case, to me, will remain unresolved due to the fact that H&R Block continues to not do what they say they are going to do; They will contact me, but it never gets any further due to them constantly dropping the ball and not living up to what they say.Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it is not clear how H&R Block can permit fraudulent entries and returns to be filed through their agency What is being done to prevent fraudulent returns in my name to be submitted in the future? Regards, [redacted]
Dear Revdex.com,H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right It is our belief that we have done so in this case as our records reflect that a claim has been entered on Mr [redacted] 's behalf and approved under H&R Block's Peace of Mind® Extended Service PlanAlso note that a check was mailed to the address on record 6/29/As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Quintina M*** Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I have on egift cards that I never wanted Regards, [redacted] ***
Dear Revdex.com, In resolution of this matter, the District Manager contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] ’s claim has been approved for the full amount requested in her complaint The check will be sent out on Thursday, June 22, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Once I receive my refund, that only clears the monetary portion of the complaintSomeone signed my return and I am concerned about my confidential info being given to someone elseI want to know who is [redacted] ***, she signed my return and what assurance do I have that she was not given a copy of my return and that I won't have issues with identity theftI need to know how & why [redacted] allowed the person to signShe should've known the client"s nameAlso if someone working for H&R Block forged a signature, despite it not being my signature, is a felonyThis whole issue was messy from start to now! I demand accountability for the mishandling of my taxes and my attempt to resolve this issue Regards, [redacted]
Dear Revdex.com,In resolution to this matter, our disputes department contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is accurateWhile we have not received full resolution, the Regional Director has been in contact with us and is actively working to resolve the issues Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I would like to know why the conmunication was SO poorEven in the emails, the reps clearly didn't know the status of the account and continuously blamed me for missing appointments even though that did not happen and I had email proof that it was H&R Block that clearly did not keep their appointments with meAlso, you keep saying information was sent to me that was actually not, as per emails from H&R Block! Also, even your explainationwas not accurateThe income was NOT missed by the rep it was filed incorrectly, by no fault of mine, as I clearly provided the infoPlease explain why there was either no communication (multiple unanswered emails and phone calls)I need to know all information because the complaint is pending IRS review of the amended taxesI need to be sure that if I get even more letters from the IRS, I can answer them because when the IRS sent the last TWO letters, no one from H&R Block answered me or the IRS Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaintThe charges have been refunded and the card that was used in the purchase will be credited back within 3-business days.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com, In response to this complaint, our records reflect that Ms [redacted] was provided the requested breakdown of fees for the charges on the return in mid-SeptemberI have attached a copy of the response by MrErick L***Additionally, the office and/or MrLans do not have any records of contact attempts from Ms [redacted] after SeptemberShould she have additional concerns or questions, she is advised to District General Manager, Nicole D***, directly at ###-###-#### As a gesture of good faith for any inconvenience, we refunded $to Ms [redacted] While we sincerely regret that Ms [redacted] is dissatisfied with our services, H&R Block's tax preparation work was correct based on the information MrAdams provided during the tax preparation interviewIn light of H&R Block's above-referenced good-faith actions to resolve this matter, we respectfully request that this case be closedHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Michelle B [redacted] Associate Business Analyst H&R Block
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com,In resolution of this matter, Ms [redacted] ' claim has been approved for the amount of penalty on the IRS notice dated 12/28/ The check will be sent out on Thursday, July 21, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid for tax return and still to date have had no contact with corporate I did call in on Thursday to speak with someone who left me a message but no return phone call!!! I was told that she was from corporate complaint department and still have not heard fr her the lady I spoke to said she was out of the office and would call me on Monday well it's now Tuesday and still no call !!!!??? I am extremely upset at this point and to date not one answer on any of my complaints and or case numbers assigned to me by HR Block !!!! The response back to me is unacceptable as I haven't spoken to any one or even one response to my complaints !!! [redacted] Regards, [redacted]
Dear Revdex.com,In resolution of this matter, our Digital Tier III representative, Jim L [redacted] , emailed Mr [redacted] directly to reach a mutually acceptable resolutionAs a result, we consider this matter resolved.We ask that the Bureau note our current efforts to resolve Ms***’s complaintSincerely,Michelle B***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, Mr [redacted] 's claim has been approved for the full amount requested in his complaint The check will be sent out on Friday, September 25, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&RBlock
Dear Revdex.com: In response to this matter, our Online Support Team has attempted to address Mrs***’s concernsOn May 4, letters were sent over night via UPS mail to explain H&R Block’s position on this matterBelow is information pertaining to why a Calculation Claim would be approvedHowever, the approval of a claim would only resort in H&R Block paying penalties and interest;The penalty or interest must not be due to an incorrect entry of data by you or any third party (including through any automated tax data import feature)The penalty or interest must not be due to your failure to follow instructions in the Tax Program, your failure to correct and resolve errors identified by the Tax Program, a claim for an improper or unsupportable deduction, a failure to report income, your failure to provide all necessary information to Block, or any other reason outside the control of Block You notified Block at Attn: H&R Block Calculations Guarantee Claims, H&R Block Digital Tax Solutions, P.OBox 10435, Kansas City, MO 64171-within days after you learned of the mistake or received a notice from any tax authority regarding your tax returnIn addition, you sent Block complete documentation of the penalty and interest including all correspondence to and from each tax authority, a copy of your tax returns as filed with each tax authority, proof that you paid the penalty and/or interest, and any other relevant information Block reasonably requests You took any action reasonably requested by Block, including filing an amended tax return if necessary, to limit any further penalties and interest from accruing The penalty and interest was for a return filed before April 15, 2015, or if the filing date is properly extended, before August 15, However, if you filed your return late, Block will not pay interest from April 15, to the date you actually file your return The penalty or interest pertains only to your individual tax return and not a business return You have complied with all terms and conditions of this Agreement, including the license restrictions and you have not intentionally provided any information in connection with your account registration or tax return You paid the applicable fee, if any, to Block for license of the Tax Program(s) and any applicable Supplemental Services at the time of the initial filing or printing of your tax return The penalty or interest must not be based upon incorrect advice you receive from Block that you knew was incorrect at the time you filed your returnWe ask that the Bureau note our efforts to resolve this issueIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Here is the voice mail of [redacted] confirming with her manager that HR Block will also pay the $to the state for each of the previous years of back taxes Regards, [redacted]
Dear Revdex.com,In response to this matter, records reflect that our district office in this processing of contacting Ms [redacted] to address matters directlyWe will continue to correspond with Ms [redacted] in our efforts to reach a mutually acceptable resolutionWe ask that the Bureau note our above-referenced efforts to contact Ms [redacted] and address this complaint Sincerely, [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was told that I received multiple voice messages when I received only one voicemail and that was from a [redacted] I called [redacted] back on Friday, and got to a voicemail that only specified the number of the individual, and not the actual individuals name to make sure they were who they said they were I than called [redacted] , and left him a voicemail I than received a voicemail back from both [redacted] and [redacted] ; [redacted] specified that [redacted] was legit, and that I could direct all my contact with her At 1:PM on Friday, September 23, I had a phone conversation that lasted about minutes and seconds I told [redacted] about everything, including all that was in the Revdex.com complaint At the end of that phone conversation, she mentioned about contacting me back, and I specified about I would prefer having them contact me via e-mail She specified she would do that, and she would do that by 4:PM It is now 9/27/2016, and I have not received an e-mail from anyone; I have checked deleted e-mails as well as junk e-mail and I have not received an e-mail to, [redacted] , which is the e-mail I told [redacted] to contact me at I would normally give more time for someone to respond, but due to how long this has already gone, I gave them until 9/27/to respond.Unfortunately, this case, to me, will remain unresolved due to the fact that H&R Block continues to not do what they say they are going to do; They will contact me, but it never gets any further due to them constantly dropping the ball and not living up to what they say.Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it is not clear how H&R Block can permit fraudulent entries and returns to be filed through their agency What is being done to prevent fraudulent returns in my name to be submitted in the future? Regards, [redacted]
Dear Revdex.com,H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right It is our belief that we have done so in this case as our records reflect that a claim has been entered on Mr [redacted] 's behalf and approved under H&R Block's Peace of Mind® Extended Service PlanAlso note that a check was mailed to the address on record 6/29/As a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Quintina M*** Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I have on egift cards that I never wanted Regards, [redacted] ***
Dear Revdex.com, In resolution of this matter, the District Manager contacted Ms [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, Jennifer S [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In resolution of this matter, Ms [redacted] ’s claim has been approved for the full amount requested in her complaint The check will be sent out on Thursday, June 22, 2017.As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle B***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Once I receive my refund, that only clears the monetary portion of the complaintSomeone signed my return and I am concerned about my confidential info being given to someone elseI want to know who is [redacted] ***, she signed my return and what assurance do I have that she was not given a copy of my return and that I won't have issues with identity theftI need to know how & why [redacted] allowed the person to signShe should've known the client"s nameAlso if someone working for H&R Block forged a signature, despite it not being my signature, is a felonyThis whole issue was messy from start to now! I demand accountability for the mishandling of my taxes and my attempt to resolve this issue Regards, [redacted]