Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the client.Our office is currently reviewing the complaint with the franchisee officeWe will continue to correspond with the office to ensure the complaint is addressed and that Mr [redacted] is contacted and provided a resolution.We ask the Bureau to note our current efforts to ensure Mr [redacted] 's concerns are addressedSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, H & R Block has approved Mr [redacted] 's Peace of Mind claim per his requestWe have spoken to him provided amount, and date he will receive checkMr [redacted] was content with the resolutionAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.Sincerely, Natalie M [redacted] Business Analyst Associate H & R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:we have been cheated and lied to by your company Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount request in her complaintThe check will be sent out on Wednesday, April 15, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that on 1/19/2016, Mr [redacted] tax return was successfully submitted to the Internal Revenue Service and on 2/24/his tax refund was direct deposited to the bank account on recordUnfortunately, Mr [redacted] did not receive his tax refund within the days per the IRS processing guidelinesThe IRS issues more than out of refunds in less than daysHowever, there are some cases that may require additional review and could take longerWhen Mr [redacted] contacted his local H&R Block office to inquire about his refund, we verified through the internal Revenue Service online tool that Mr [redacted] tax return was “still in process”We can definitively state that the additional time to review Mr [redacted] return was not due to any wrongdoing on our part but rather a processing delay within the Internal Revenue Service to which H&R Block has no control However, we sincerely regret that Mr [redacted] had to wait approximately days to receive his refund and his overall dissatisfaction this tax seasonAs a client service gesture we are providing Mr [redacted] a gift certificate to be used towards tax preparation services next seasonWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact me [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, our records reflect that our district office contacted Ms [redacted] directly and have reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this case However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com: While we sincerely regret Ms***'s tax preparation experience, our records further reflect that a check for penalties and interest was processed as of October 9, As a result the Franchisee considers this matter resolved We respectfully ask the Revdex.com to close this caseHowever, if you should have any further questions or concerns, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Ms [redacted] but were unsuccessfulA letter was forwarded to Ms [redacted] mailing address on February 9, advising her to contact our District General Manager, [redacted] , at ###-###-####If Ms [redacted] should contact us via this information, we will be happy to further assist her and address any concerns she may haveOtherwise, we are unable to further investigate this matterWe as that the Bureau note our above referenced effort to contact Ms [redacted] to discuss her complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mr [redacted] but were unsuccessfulWe are responding to advise that Mr [redacted] contact us via our toll free number at ###-###-####If Mr [redacted] should contact us via this information, we will be happy to further assist him and address any concerns he might haveOtherwise, we are unable to further investigate this matter.We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I tried to return the phone call made to me timesthere was no answer at the office, and the voicemail box is full so there is not other way to get in touch with them Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr***’s claim has been approved for the full amount paid for the tax preparation service, less any additional product fees The check will be sent out on Thursday, April 21, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They keep referring to a peace of mind insurance that I was told not to waste my money on that by Mr [redacted] at H& R Block,His exact words were " Any body can file a ez .He went on to say " I should stick the Pest control business and let him stick to doing taxes " I also did not accept the check that was sent without any explanation or phone call..This company basically feels if they ignore calls to customer service that you will go away , This was my 1st time using H&R Block ,When I received the letter from the IRS in October I contacted H&R Block and one of their own employees reviewed and amended the returns and said they were totally wrong .My wife received a disability check each month and when I used turbo tax I had always claimed it as income ,,Mr [redacted] said it was not taxable and removed it ,,When Mrs Whitlock looked at taxes she said " Oh that is taxable income " They provided a fraudulent service ,,and yes they do thousands if not millions of returns each year ,,But they totally messed mine up and will not admit it ,,Their own agent admitted it ,,but corporate just wants me to go quietly away ..I have been wronged I will not accept being RIPPED off ,I would never do this to one of my customers ,nor would I allow one of our employees to do so Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As for the situation the result was satisfactoryI will NOT be using the services of H&R Block ever again so the "gift" certificate is superfluousInstead I'd rather like the same amount on a card that would be compensation enough for the lack of professionalism and mishandling of my tax return and for waiting as long as I have for any response from said companyThank you Revdex.com for the assistance in resolving this matter Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they made two phone calls to us but this issue is not resolved to our satisfactionIt's been since April I've tried to get H&R Block to address and resolve this issueIt's not until this complaint that they reached out to address the issueA phone call on my behalf does not resolve the issuePlus if I want status updates on actions they are taking I have to proactively askThere's been no regular communicationI appreciate the new district manager suddenly cares but it's too little too lateWe are still without the $that was taken due to H&R Block's error back in AprilLike most people, we are trying to provide for our family and enjoy the holidays we've lost hope and faith this will be resolved this yearWe'd file a Revdex.com complaint against the department of revenue too if it were an optionI've be patient and understanding but this is unacceptable Regards, [redacted]
Dear Revdex.com, In resolution to this matter, our investigation reflects that Ms***’s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the clientThe franchisee of this location sincerely regrets Ms***’s experience this tax season and as a client service gesture to any inconvenience caused, Ms***’s tax preparation fees were refundedUpon further review of the client’s file, it has been confirmed that only copies of the client’s tax documents remain on file at the office and is available if Ms [redacted] would like a copy for her recordsIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, Quintina M [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First we have not been told how much..as the claim was for $plus $for the extra form feesLastly today is February and we have not received any checks Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I I am rejecting this offer due to the hundreds of thousands of dollars lost because my 501cwas takenThe reinstatement fee and the $which was supposed to be refunded four months ago is not sufficient for what I have lost and all of the money I had to borrow to be able to keep my doors open and veterans from becoming homelessDue to H&R Block's mistakes I was denied all donations I was unable to do any fundraising for months and my reputation from many many clients that see I did not file taxes for years that is on the IRS websiteI am due compensation for the six months that I have had to borrow money so I am refusing to close this case.Thank thank you so much if you have any questions please feel free to call[redacted] ###-###-####
Dear Revdex.com,In resolution of this matter, we contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or a desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Mrand Mrs [redacted] We will continue to correspond with Mrand Mrs [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Mrand Mrs [redacted] ' complaint.Sincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,Our review of this matter reflects that Mr [redacted] 's complaint may warrant a review under our Accurate Calculations GuaranteeIn order to review this claim and per our End User License Agreement, we require that a copy of Mr [redacted] 's tax return data be supplied to us prior to completing our investigation of the claimThe default location of an H&R Block data file is in the \My Documents\HRBlock\ folder and will have the file extension .TWe request that the file be copied onto a Flash Drive or writable CD using the Windows Explorer program in Windows XP, Vista, or Windows The return can be scrubbed of any personally identifying data and if it is password protected, we request that the password is removedWe request that Mr [redacted] mail this information to:H&R Block Research Team [redacted] We further request Mr [redacted] use a padded envelope and include case number [redacted] If Mr [redacted] has further questions or concerns regarding this, we would appreciate if he could contact us by phone for the timeliest responseHe may call us between the hours of 8:00am and 8:00pm CST, Monday through Friday at ###-###-####.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to this matter, our investigation reflects that Mr [redacted] 's complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the client.Our office is currently reviewing the complaint with the franchisee officeWe will continue to correspond with the office to ensure the complaint is addressed and that Mr [redacted] is contacted and provided a resolution.We ask the Bureau to note our current efforts to ensure Mr [redacted] 's concerns are addressedSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com, In resolution to this matter, H & R Block has approved Mr [redacted] 's Peace of Mind claim per his requestWe have spoken to him provided amount, and date he will receive checkMr [redacted] was content with the resolutionAs a result we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.Sincerely, Natalie M [redacted] Business Analyst Associate H & R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:we have been cheated and lied to by your company Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Ms [redacted] 's claim has been approved for the full amount request in her complaintThe check will be sent out on Wednesday, April 15, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution to this matter, our records reflect that on 1/19/2016, Mr [redacted] tax return was successfully submitted to the Internal Revenue Service and on 2/24/his tax refund was direct deposited to the bank account on recordUnfortunately, Mr [redacted] did not receive his tax refund within the days per the IRS processing guidelinesThe IRS issues more than out of refunds in less than daysHowever, there are some cases that may require additional review and could take longerWhen Mr [redacted] contacted his local H&R Block office to inquire about his refund, we verified through the internal Revenue Service online tool that Mr [redacted] tax return was “still in process”We can definitively state that the additional time to review Mr [redacted] return was not due to any wrongdoing on our part but rather a processing delay within the Internal Revenue Service to which H&R Block has no control However, we sincerely regret that Mr [redacted] had to wait approximately days to receive his refund and his overall dissatisfaction this tax seasonAs a client service gesture we are providing Mr [redacted] a gift certificate to be used towards tax preparation services next seasonWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyIf you should need anything further or have any questions, please do not hesitate to contact me [redacted] Associate Business AnalystH&R Block
Dear Revdex.com,In response to this complaint, our records reflect that our district office contacted Ms [redacted] directly and have reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this case However, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] Associate Business AnalystH&R Block
Dear Revdex.com: While we sincerely regret Ms***'s tax preparation experience, our records further reflect that a check for penalties and interest was processed as of October 9, As a result the Franchisee considers this matter resolved We respectfully ask the Revdex.com to close this caseHowever, if you should have any further questions or concerns, please do not hesitate to contact me Sincerely, [redacted] Associate Business Analyst H&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Ms [redacted] but were unsuccessfulA letter was forwarded to Ms [redacted] mailing address on February 9, advising her to contact our District General Manager, [redacted] , at ###-###-####If Ms [redacted] should contact us via this information, we will be happy to further assist her and address any concerns she may haveOtherwise, we are unable to further investigate this matterWe as that the Bureau note our above referenced effort to contact Ms [redacted] to discuss her complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In response to the Revdex.com complaint, we recently tried to contact Mr [redacted] but were unsuccessfulWe are responding to advise that Mr [redacted] contact us via our toll free number at ###-###-####If Mr [redacted] should contact us via this information, we will be happy to further assist him and address any concerns he might haveOtherwise, we are unable to further investigate this matter.We ask that the Bureau note our above-referenced efforts to contact Mr [redacted] to discuss his complaint.Sincerely, [redacted] ***Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I tried to return the phone call made to me timesthere was no answer at the office, and the voicemail box is full so there is not other way to get in touch with them Regards, [redacted]
Dear Revdex.com,In resolution of this matter, Mr***’s claim has been approved for the full amount paid for the tax preparation service, less any additional product fees The check will be sent out on Thursday, April 21, As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, [redacted] Associate Business Analyst H&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They keep referring to a peace of mind insurance that I was told not to waste my money on that by Mr [redacted] at H& R Block,His exact words were " Any body can file a ez .He went on to say " I should stick the Pest control business and let him stick to doing taxes " I also did not accept the check that was sent without any explanation or phone call..This company basically feels if they ignore calls to customer service that you will go away , This was my 1st time using H&R Block ,When I received the letter from the IRS in October I contacted H&R Block and one of their own employees reviewed and amended the returns and said they were totally wrong .My wife received a disability check each month and when I used turbo tax I had always claimed it as income ,,Mr [redacted] said it was not taxable and removed it ,,When Mrs Whitlock looked at taxes she said " Oh that is taxable income " They provided a fraudulent service ,,and yes they do thousands if not millions of returns each year ,,But they totally messed mine up and will not admit it ,,Their own agent admitted it ,,but corporate just wants me to go quietly away ..I have been wronged I will not accept being RIPPED off ,I would never do this to one of my customers ,nor would I allow one of our employees to do so Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As for the situation the result was satisfactoryI will NOT be using the services of H&R Block ever again so the "gift" certificate is superfluousInstead I'd rather like the same amount on a card that would be compensation enough for the lack of professionalism and mishandling of my tax return and for waiting as long as I have for any response from said companyThank you Revdex.com for the assistance in resolving this matter Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they made two phone calls to us but this issue is not resolved to our satisfactionIt's been since April I've tried to get H&R Block to address and resolve this issueIt's not until this complaint that they reached out to address the issueA phone call on my behalf does not resolve the issuePlus if I want status updates on actions they are taking I have to proactively askThere's been no regular communicationI appreciate the new district manager suddenly cares but it's too little too lateWe are still without the $that was taken due to H&R Block's error back in AprilLike most people, we are trying to provide for our family and enjoy the holidays we've lost hope and faith this will be resolved this yearWe'd file a Revdex.com complaint against the department of revenue too if it were an optionI've be patient and understanding but this is unacceptable Regards, [redacted]
Dear Revdex.com, In resolution to this matter, our investigation reflects that Ms***’s complaint is against a franchise office which has the responsibility to resolve this matter directly with your office and directly with the clientThe franchisee of this location sincerely regrets Ms***’s experience this tax season and as a client service gesture to any inconvenience caused, Ms***’s tax preparation fees were refundedUpon further review of the client’s file, it has been confirmed that only copies of the client’s tax documents remain on file at the office and is available if Ms [redacted] would like a copy for her recordsIf you should need anything further or have any questions, please do not hesitate to contact meSincerely, Quintina M [redacted] Associate Business AnalystH&R Block
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First we have not been told how much..as the claim was for $plus $for the extra form feesLastly today is February and we have not received any checks Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I I am rejecting this offer due to the hundreds of thousands of dollars lost because my 501cwas takenThe reinstatement fee and the $which was supposed to be refunded four months ago is not sufficient for what I have lost and all of the money I had to borrow to be able to keep my doors open and veterans from becoming homelessDue to H&R Block's mistakes I was denied all donations I was unable to do any fundraising for months and my reputation from many many clients that see I did not file taxes for years that is on the IRS websiteI am due compensation for the six months that I have had to borrow money so I am refusing to close this case.Thank thank you so much if you have any questions please feel free to call[redacted] ###-###-####
Dear Revdex.com,In resolution of this matter, we contacted Mrs [redacted] directly and reached a mutually acceptable resolutionAs a result, we consider this matter resolvedWe respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or a desire to discuss this matter further, please do not hesitate to contact meSincerely, [redacted] ***Associate Business AnalystH&R Block
Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Mrand Mrs [redacted] We will continue to correspond with Mrand Mrs [redacted] in attempts to reach a mutually acceptable resolutionWe ask that the Bureau note our current efforts to resolve Mrand Mrs [redacted] ' complaint.Sincerely, [redacted] ***Associate Business Analyst
Dear Revdex.com,Our review of this matter reflects that Mr [redacted] 's complaint may warrant a review under our Accurate Calculations GuaranteeIn order to review this claim and per our End User License Agreement, we require that a copy of Mr [redacted] 's tax return data be supplied to us prior to completing our investigation of the claimThe default location of an H&R Block data file is in the \My Documents\HRBlock\ folder and will have the file extension .TWe request that the file be copied onto a Flash Drive or writable CD using the Windows Explorer program in Windows XP, Vista, or Windows The return can be scrubbed of any personally identifying data and if it is password protected, we request that the password is removedWe request that Mr [redacted] mail this information to:H&R Block Research Team [redacted] We further request Mr [redacted] use a padded envelope and include case number [redacted] If Mr [redacted] has further questions or concerns regarding this, we would appreciate if he could contact us by phone for the timeliest responseHe may call us between the hours of 8:00am and 8:00pm CST, Monday through Friday at ###-###-####.Sincerely, [redacted] ***Associate Business AnalystH&R Block