H & R Block

You recently brought to our attention a complaint regarding a missing delivery to you on or about March 18th and the dissatisfaction with the accuracy of the tracking information regarding your package I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident.? ? We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.? ? ? Unfortunately, the package was lost with no reasonable expectation of recovery.? ? Our agreement with the online retailer requires that such claims be handled directly through them.? ? They typically issue a refund before contacting Lasership with a corresponding monetary demand We understand your experience was less than adequate and again apologize for any inconvenience this has caused Sincerely, Didier M [redacted] Manager of Delivery Resources

Didier M [redacted] /fax [redacted] @lasership.comDecember 31, [redacted] C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania KSTNW, 10th FloorWashington DC 20005Case ID [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your home on or about December 24thYou also explained the dissatisfaction with and inaccuracy of the tracking information provided.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.M [redacted] Manager of Delivery Resources [redacted] ***, Vienna, VA [redacted] Phone [redacted] Fax [redacted] www.iasership.com

Complaint ID [redacted] Dear [redacted] ,You recently brought to our attention a complaint regarding a recent delivery that was late and thedissatisfaction with your delivery experience.l want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWeunderstand the level of stress and frustration these events created for you.As such, in acknowledgement of your dissatisfaction, our customer service management teamattempted to contact you on or around July 23, Unfortunately, they were unable to reach you,however, we did leave you a voicemailPlease feel free to call our customer service manager, Carrie,directly at any time: ###-###-####.We understand your experience was less than adequate and again apologize for the inconvenience thishas caused.Sincerely,

Complaint: [redacted] I am rejecting this response because: I have not received a single call from lofi motors I will provide my call records as proof I did speak with the manager tony and he told me that there was no way in hell that I would get into another vehicle or a refund of the down payment , I told tony I did it feel comfortable with him using foul language and then a few seconds later he threatend to call the police on me if I did not leave this business is very unprofessional and I have a feeling I'm not going to get anything out of it they have my money and the vehicle and a brand new radiator I paid for I also have receipt as proof I will appreciate it if you could please look into in more this is very wrong , lofi motors is conducting fraudulent business and needs to be investigated Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Your company has a history of "losing" packagesClearly you are doing something wrongWhere are all these packages ending up? Who are you employing to deliver them? Where is MY package? [redacted] will not reimburse me Regards, [redacted] ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 21st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 3rd and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 10th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent, Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 16" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

November 13, 2015You recently brought to our attention a complaint regarding a missing and/or late packages to your home, the most recent occurring on October 11, You also explained the difficultly you experienced with our customer service centerI want to begin by expressing that Lasership fully acknowledges and apologizes for these incidents.As you are aware, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we understand that your experience was less than adequate and have escalated your concerns to regional management for further investigation and action.Sincerely,Didier MManager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:? This is their standard response to EVERYONE who has filed complaint (close to people, many of them recent).? Just read the numerous other complaints directed at this company right here on this website.? They never know what happened to the package, they say they have no idea what happened to the package and to contact the seller for a refund.? if so many packages are going missing, where the heck are they going?? who is keeping them?? Do a google search on this company and read up on how this is their standard mode of operating.? ? I dont know how they are still getting away with it!!? even the [redacted] did an article on it.? completely unacceptable.? Will make sure in future, anyplace I order from does NOT use Lasership.? ? Regards, [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about June 1st and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

Response to Claim ID [redacted] .Thank you ~

[redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on August 30thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package as well as an unpleasant customer service experience.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentOur operations management team reviewed/analyzed the tracking data for your delivery as well as interviewing the driver responsible for delivering to your area.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

Response to Complaint ID [redacted] .Thank you ~Didier M [redacted] ###-###-####/ fax.###-###-#### [redacted] @lasership.comDecember 16, [redacted] C/o [redacted] ? Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC 20005Case IÍD [redacted] ,You recently brought to our attention a complaint regarding missing and/or delayed packages to your residence on November 30" and your interaction with customer serviceYou also explained the issues you have with the accuracy of tracking information on our Website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThe issues outlined in your complaint are being researched and addressed with [redacted] Further, the details of your encounter with customer service forwarded to and is being handled by our Customer Service Manager.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery ResourcesWoodford Road, Vienna, VA Phone ###-###-#### Fax [redacted] www.lasership.com

You recently brought to our attention a complaint regarding a missing delivery to your residence on January 30" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 3' and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 25thYou also explained the dissatisfaction with the validity of the tracking information regarding your package and your unpleasant interaction with a member of our customer service team.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of the Customer Service Department has been briefed on the issues you outlined in your complaint and will take the necessary action to ensure this does not happen to any of our customers in the future.The GPS data retrieved from our systems indicate your package was delivered to your buildingUnfortunately, the driver made a scanning error on the mobile device and scanned back door instead of frontOnce these scans are performed, they cannot be reversed or editedIn addition, the driver was sent back to your building accompanied by an operations team member to confirm protocol is followed moving forward.Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience,Sincerely,Didier M [redacted] Manager of Delivery Resources

[redacted] ***, your [redacted] agent referred you to us because we are a certified mitigation firm with a long and good standing reputation for excellent service and workmanship in our community I understand that your insurance carrier is taking the position that this is two separate claims and are not covering the damage that you requested we remediate and repair in your rental house bathroom due to a leaking shower head that caused mold damage to your drywall, behind the shower, flooring and sub floor Their position is that the damage from the leaking roof vent and the damage from the leaking shower head are two claims and you only made a claim for the roof vent leakDuring this entire process you gave your approval and were aware of all the damage and repairs that we were making at your request Our project manager even met you at the tile supply store several times to help you with picking out the tile that you wanted to upgrade the bathroom floor with At the time it was our understanding that the insurance company was only going to pay for replacing the linoleum but you wanted to upgrade to ceramic tile and you would be responsible for paying the difference in the upgrade You had many conversations with our staff during this process and you at no time said to us that this was not going to be covered by your insurance, in fact, that the adjuster that you met with saw the mold damage in the bathroom, had photos of the damage and approved the work I understand that the adjuster you dealt with is no longer with the insurance carrier and the technician we had on the remediation portion of the job is no longer with our company so, unfortunately, there are no photos from either one of themYour statement that the insurance company requested nformation from us numerous times and we did not respond or comply with any documentation that they requested (besides the before photos that our tech had who is no longer with us) is completely untrue In fact, just the opposite; if you will recall our technicians and office staff worked with you diligently In person, when you came to our place of business in tears, not only were we sympathetic to your needs and requests, giving you a disk with what photos we did have, and doing our best to accommodate you, we traded many phone calls and emails because the insurance carrier was not replying to either one of us! You filed your complaint with the Delaware Department of Insurance because the insurance carrier was not responding to you and denying the coverage you were seeking Not because we didn't do our job or went beyond the scope of work you requested We took on this job with the good faith agreement that we would be paid for our work We even changed our protocol on getting a credit card payment guarantee from you because you said you didn't have a credit card The original amount approved by your insurance company of $1,was for the mitigation of your claim for the damage caused by the roof vent leak The balance of the amount due to us is for the repairs made in the bathroom due to the mold problem you had in there and asked us to remediate and repair You stated to me many times that you could not have the tenant living in those conditions due to the mold and your liability To date you have received payment from your insurance company and we have not received one cent from you for anything! This situation has been going on for months and we tried our best to work with you and your insurance carrier to help you get payment from them Our contract was with you, not your insurance carrier Any business has the right and expectation to be paid for the materials and work performed for your benefit We have not benefited at all, you have Of course we would turn your account over to our collection attorneys for payment and you should be responsible for those fees as well