Hagge Auto Sales

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The 1 noticei received yesterday, I called the number and explained that I had no $[redacted] (and change) owed to patient fiest. Mind you the letter had no service date. And when I was asked by the representice for the last four (4) of my SSN#, I said I would not provide that information because I was not sure if they were a legitimate company, the woman said thank you and hung up....yeah, not to professional so I dont see that as a legitimate, professional company.
Regards,
[redacted]

June 15, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236[redacted]This is in regards to ID [redacted] for [redacted].  Receivables Management Systems has recently sent information requested by Ms. [redacted] via certified mail on 06/15/2015.  Should Ms. [redacted] need further assistance in regards to this matter, she can contact Receivables Management Systems directly.Sincerely,[redacted]Receivables Management Systems

July 21, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in response to case number [redacted] in regards to [redacted].  Upon review of his account, we have requested documentation from the original...

creditor.  Once Receivables Management Systems have received those documents we will send them to Mr. [redacted].Should you have further questions please contact our office.Sincerely,[redacted]Receivables Management Systems?

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

This is in regards to case number [redacted] for [redacted].  Upon review of this account in our system, Receivables Management Systems has resolved this account and sent information to Ms. [redacted].Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted],...

Receivables Management Systems, [redacted]

Dear [redacted]This is in regards to case number [redacted] for Mr. [redacted].  Upon review of Mr. [redacted] account in our system, Receivables Management Systems, has not received any correspondences from Mr. [redacted], nor do we show any phone calls made to our office. ...

Receivables Management Systems has tried contacting Mr. [redacted] via mail and phone since his account was placed in our office.  Our office will request documents from the original creditor and will send documents to Mr. [redacted] via mail.  The address we show on file is different than the address he has provided in this complaint.  We would need to be informed that this address is valid and correct.  Mr. [redacted] can contact our office should he have further questions.Sincerely,Stephanie S[redacted], Receivables Management Systems, [redacted]

Just spoke with the client and we will be sending her a full refund for the maint program she bought from us.
Thank you -  [redacted]

The business has provided an update to this case.  Upon review of [redacted]' account in this system, information from the original creditor has been collected and provided to the customer. The customer did not agree with the documentation provided but has not been able to provide proof of payment at this time.

September 9, 2016 [redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted],This is in regards to complaint ID# [redacted] for Mr. [redacted].  Upon review of the information provided, Receivables Management Systems (RMS) has been in contact with Mr. [redacted].  Mr. [redacted] would need to contact our office to provide further information in order to resolve this matter.  Should you need further assistance please contact our office at 1-800-241-1611. Sincerely,Stephanie [redacted]Receivables Management Systems

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received anything via mail from RMS.  Can they email me the information to [redacted]?  
Regards,[redacted]

December 15, 2017This is in regards to case number [redacted] for [redacted].  Upon review of this account in our system, Receivables Management Systems will request documentation from the original creditor and send to [redacted] via mail at the address provided in this complaint.[redacted] can...

contact our office at 1-[redacted] and speak to a representative to review his account in detail.Should you have further questions please contact our office.Sincerely,Stephanie S[redacted]

September 30, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in regards to case number [redacted] for [redacted].  Upon review of Mr. [redacted]'s account, we do show his payment on 07/22/2015 but he did not pay the...

balance in full.  Receivables Management Systems sent Mr. [redacted] several letters at the address he provided and our office didn't receive any return mail for his account.  Receivables Management Systems does not send mail via registered mail.  Unfortunately if Mr. [redacted] is having issues of receiving his mail he may need to contact his postal service.Receivables Management Systems will request documents from original creditor to show where Mr. [redacted] still owes this balance.  Once received we will be glad to mail this information to Mr. [redacted].  Should he have questions in the meantime, he may contact our office.Sincerely,[redacted]Receivables Management Systems804-353-9300

June 27, 2017 Walin AtkissonRevdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Walin Atkisson,This is in regards to case number [redacted] for [redacted]s.  Upon review of [redacted] account in our office, Receivables Management...

Systems (RMS) have provided the requested documents to [redacted] via mail on 6/12/17 to the address she provided in her email request, which was received on 6/6/17.  Our office has also tried contacting [redacted] via phone at the number provided and our office has not heard back from her.  A representative will reach out to [redacted] again to assist in this matter and help to resolve.Should you have further questions, please contact our office.Sincerely,[redacted]

We are very willing to work with our clients' son on this matter and encourage him to speak with our Operations Manager or myself. We do not provide breakdowns of our crew and their pay. When our customer wanted to invest in a new HVAC system, she had someone there to assist in making a decision,...

which we require for anyone possibly 65 or older. Please contact me, or my Operations manager, [redacted] at any time. Thank you! [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still have not received any documentation from the business showing my signature and the fact that I signed a contract or verbally agreed to uphold a contract with RMS to pay them anything.  I am waiting to see a signed contract with RMS depicting exactly how much I owe them and why.
Regards,
[redacted]

August 28, 2016 [redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted],In regards to case number [redacted] for Mr. [redacted], upon review Receivables Management Systems (RMS) is not locating Mr. [redacted]...

information by the information provided.  Mr. [redacted] is welcome to contact RMS and speak to a supervisor and provide more detail information and we will be glad to assist in this matter.Should you have further questions, please contact our office. Sincerely,Stephanie [redacted]Receivables Management Systems

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I was not aware that RMS was a secondary creditor needing to contact a primary debt collection agency but I am willing to trust the businesses promise. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

This is in regards to case number [redacted] for [redacted].  Upon review of Ms. [redacted] account in our system, Receivables Management Systems have mailed documentation to the address on file.  Our office will request additional documentation from the original creditor and upon receipt we...

will send to Ms. [redacted] via mail at the address listed in this complaint.We encourage Ms. [redacted] to contact our office directly to assist her further in this matter.Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted], Receivables Management Systems, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I paid the original debt to the original debtor way back in November! Then this collection agency starts billing me a $40 + interest for a MEDICAL bill of abt $32 to [redacted] clinic in [redacted] for med care. I paid them. The collection agency is charging $40 + interest to collect a $32 med bill that was already paid to [redacted]! Please reopen this complaint that should have never been closed. I did note my blindness in original complaint. Please send large print. Please contact me [redacted]. I did call you 12-20 but man said you were at lunch until 2pm. I called you back at 3 pm + u were closed. Please do Not close this. The company's answer was NOT satisfactory! Not at all. They must give me a ZERO balance for my satisfaction + remove any negativity from my credit rating. Thank you. [redacted]

June 11, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. Smith:This is in response to ID# [redacted] for [redacted].  Receivables Management Systems has recently mailed to Ms. [redacted] copies of explanation of benefits and statement copies on 6/2/2015.  We have requested additional information from the original creditor and once we have received that information those will be mailed to her as well.Should have questions please feel free to contact our office.Sincerely,[redacted]Receivables Management Systems