Hagge Auto Sales

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not a actual resolution. I have not heard anything from Receivables Management System.
Regards,
[redacted]

June 17, 2015
[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in response to case number [redacted] for Ms. [redacted].  Upon review of this account, Receivables Management Systems have spoken to Ms. [redacted] several...

times informing why she currently still has a balance due in our office.  Receivables Management Systems has requested additional documentation from the original creditor and upon receipt of those documents, we will mail the information to Ms. [redacted].Should you need further assistance, please contact our office.Sincerely,[redacted]Receivables Management Systems

If I have any issues after the letter is sent I will contact the Revdex.com back. Thanks!Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Regards,[redacted]

Stephanie S[redacted] called from the business stated that the address and contact information they have match the information provided in the complaint. She stated that today 5/4/2017 a certified letter will be mailed to her with all the documents. Stephanie stated that the information can not be emailed.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response says ' Ms. [redacted] spoke to a supervisor and was informed that she is responsible for the remaining balance on the account due to the agreement her daughter signed with the original creditor at the time of service.'  That is not a true statement.  I did not speak with a supervisor on March 21, 2016. I left a message for the supervisor and did not receive a call back.  Also - the employee that I spoke to  ([redacted]) did not go into any details regarding an agreement that my daughter signed although I assume is it the normal paperwork signed at a doctors office regarding financial responsibility. I did however speak with the supervisor ([redacted]) today 3/22/16 when I called again to inquire why no one returned my call from yesterday.  I am working directly with [redacted] now as he has requested information regarding the sequence of events in writing.    The main reason for my complaint is that this company has NEVER contacted me in regards to owing anything more than what I have already paid to the provider of the medical service and in fact stated falsely that they called me on 3/21/2016 and many times prior.  I have the phone logs there are no calls from them period.  At this point it is not about the money- it is about the business practices of this company. 
Regards,
[redacted]

This is in regards to case number [redacted] for [redacted].  Upon review of Ms. [redacted] account in our system, we do not show any documents sent to our office nor any recent phone calls.  Our office has made several attempts to contact Ms. [redacted] by mail and phone since...

account was placed in our office but we have not received a response.Our office will contact the original creditor and request additional documentation and upon receipt will send to Ms. [redacted] via mail at the address provided in this complaint.  We encourage Ms. [redacted] to contact our office directly to help further assist in this matter.Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted], Receivables Management Systems, [redacted]

This in regards to case number [redacted] for [redacted].  Upon review of this account, Receivables Management Systems information will be mail requested information to [redacted] at the address provided.Should you have questions, please contact our office.Sincerely,Stephanie S[redacted],...

Receivables Management Systems, [redacted]

[redacted]Dear [redacted]This is in regards to case number [redacted] for Ms. [redacted].  Upon review of [redacted] account in our office, Receivables Management Systems has provide her with all the documentation from the original creditor and it has been determined...

that the account is valid and due.  [redacted] would need to provide documents to show why she is not responsible.  She can contact our office to review in further detail.Should you have further questions, please contact our office.Sincerely,[redacted]

Dear [redacted],This is in regards to case number [redacted] for [redacted].  Upon review of [redacted] accounts, we do show one account is showing a zero balance ([redacted]) due and Receivables Management Systems has sent that documentation to [redacted] via mail at the address provided on...

this complaint.  However, [redacted] still has another account which still reflects a balance due.  Receivables Management Systems has also sent this documentation via mail on [redacted] at the same address.  Our office has requested additional information from the original creditor and upon receipt we'll mail to [redacted].We request that [redacted] contact our office directly in order to further assist her in this matter.Should you have further questions, please contact our office.Sincerely,[redacted]