Hagge Auto Sales

Dear [redacted],This is in regards to case number [redacted] for [redacted]  Upon review of [redacted] account in our system, Receivables Management Systems received his certified letter on [redacted] and we sent [redacted] the documentation he requested via mail at the...

address provided on this complaint on [redacted].  Our office would be glad to request additional from the original creditor and upon receipt will send via mail.We request [redacted] contact our office directly to review his account in further detail.Should you have questions please contact our office.Sincerely,[redacted]

January 5, 2016[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in response to case number [redacted] in regards to complaint filed by [redacted] for her daughter [redacted].  Upon review of this account, we do show...

in our records that this is paid in full and RMS will re-send information to have account removed from Ms. [redacted] credit report.Should Ms. [redacted] have further questions please contact our office.Sincerely,[redacted] Receivables Management Systems

June 27, 2016 [redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in regards to case number [redacted] for [redacted].  Upon review of Mr. [redacted] account, Receivables Management Systems (RMS) does show...

the account paid in full but we do not show any information that communicated account would be removed from his credit report.  RMS has sent information to the original creditor to review account for remove from Mr. Wintson's credit report.  Once RMS has received information from the original creditor we will mail information to Mr. [redacted] via mail. Should you have further questions, please contact our office. Sincerely, Stephanie [redacted]Administrative Services

Dear [redacted],This is in regards to case number [redacted] for [redacted].  Upon review of his account, Receivables Management Systems has sent Mr. [redacted] this information via mail.  Should you have further questions please contact our office.Sincerely,Stephanie S[redacted],...

Administrative Services, Receivables Management Systems [redacted]

Dear [redacted] [redacted] Enclosed please find the documents you requested. Please
contact our office to pay by telephone or remit payment to: RMS P0 BOX 8630
RICHMOND, VA 23226-0630 If you have any questions, please contact a representative at 1 (804) 353-9300 or (800) 241-1611. To reach us by FAX please dial (804) 353-2685. Sincerely, DAMON W[redacted] Collections Specialist EXTENSION [redacted]

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[redacted] Dear [redacted],This is in regards to case number [redacted] for [redacted].  Upon review of [redacted] account in our system,...

Receivables Management Systems will gather information from the original creditor and once received our office will send documents and send via mail to the address provide.Should you have questions, please contact our office at the number listed below.Sincerely,[redacted]

My husband called Mr. [redacted] numerous times and this is just a sample of the responses:1. He's out of the office.2. He's in a meeting.3. He's unavailable right now. 4. I'll give him the message. 5. I'll check with him.6. He's out of the office.You get the idea- I hope.Secondly- if there had been someone with Mrs. [redacted], OBVIOUSLY they would not have let her sign their contract. In fact the "salesman" told my husband his mother said she could make her own decisions.RED FLAG!We continue to be concerned with the bill. We don't know if it has been paid. If they are sending any statements to Mrs. Mejaski, she is probably throwing them away. But then of course they can charge interest on unpaid balance. They will not let us know the status of the bill. Sincerely,[redacted]

March 29, 2016[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in regards to case no. #[redacted] from [redacted].  Receivables Management Systems (RMS)  has handled this account in the guidelines of the company.  RMS has contacted the original creditor to review this information and any documents received from original creditor will be forward to the consumer [redacted] and her mother [redacted] at the address we show on file.Should you have further questions, please contact our office.Sincerely,[redacted]

April 15, 2016[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in response to case number [redacted] for Ms. [redacted].  Receivables Management Systems (RMS) has reviewed her account and upon Ms. [redacted] request, we have sent information to the...

original creditor to request documents to support this debt.  Upon receipt of this information RMS will send certified mail to the address listed on file.Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted]Administrative Services

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

July 21, 2015[redacted]Revdex.com 720 Moorefield Park Drive, Suite 300Richmond, VA  23236Dear Ms. [redacted]:This is in response to case number [redacted] for Mr. [redacted].  Upon review of Mr. [redacted] account, we do show the balance paid in full, unfortunately Mr....

[redacted] is misinformed on how accounts are reported and removed from credit reports.  Receivables Management Systems will review his information with the original creditor and will try to get this account removed from his credit report as soon as possible.  Receivables Management Systems will contact Mr. [redacted] directly.Should you have further questions please contact our office.Sincerely,[redacted]Receivables Management Systems

This is in regards to case number [redacted] Ms. [redacted].  Upon review of Ms. [redacted] account in our system, Receivables Management Systems has tried contacting Ms. [redacted] via phone and by mail.  Our office will gather documents and will resend information via mail...

to Ms. [redacted] at the address provided.Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted], Administrative Services, Receivables Management Systems, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I spoke with a representative earlier this week who knew how the process actually works instead of telling me to mail a letter. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear Walin Atkisson:This is in regards to case number [redacted] for [redacted].  Upon review of [redacted] account in our system, Receivables Management Systems has made several attempts to contact [redacted] via phone and via mail to inform her of her account.  [redacted]...

stated she sent in a request for validation, unfortunately we show no record.  We encourage [redacted] to contact our office and we can further assist her in this matter.  Our office will request documents from the original creditor and once documents have been received we will send via mail to [redacted] at the address provided in this complaint.Should you have further questions, please contact our office.Sincerely,[redacted]

On [redacted] I filed a complaint in regards to this company ignoring my validation request. They proclaimed that they never received my request however my proof of delivery slip [redacted] says it was delivered [redacted]. I was told that the documentation or contract bearing my signature would be obtained from the original creditor and then provided to me. To date I still have not received a response. This company is beyond being willful non-complaint. The ** day time frame to respond has passed and my patience with this matter has run thin. This company stated they tried to contact me I don't need them to contact me the only thing I need them to do is provide the proper validation. If this doesn't not resolve my ongoing matter I am going to file a law suit pursuant to 15 US Code 1681. Previous complaint number [redacted]Provide a contract or documentation bearing my signature for this alleged account. If "your" client has failed to provide you with the necessary documents unfortunately for you that is not my problem. If you do not have the necessary documentation I am demanding you delete this account from your files as well as the 3 credit bureaus and return it to your client the original creditor.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject this offer until I receive the documents that the company says they will mail. Until then, this matter is not closed or satisfied.
Regards,[redacted]

Hello Revdex.com rep, our client had us out to do repairs as their system was not working. Now it is.We replaced the contactor, like the client stated, and also a 3amp fuse and repaired his wiring for 127.00of this fee he paid. The customer agreed to the charges and even got a 20% discount on the...

repairs. As a contractor, we do not disclose our techs pay and with all parts repairs the clients receive a 2yr warranty. The customer is getting a refund on the membership they purchased for 179.00 already plus thediscounts he received totaling another 200.00 he didn't pay for. He got a great deal already and said hewas happy with the service when the tech was out, along with the fact his system is fixed and running.Our accounting dept will refund the customer in full and mark his account "do not service." He will see a refund for 179.00 plus another one for 388.80 giving him all his money back. Thank you.?

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I already received from the original creditor that my balance is ZER0.
Regards,
[redacted]

I am rejecting this response because: Id id contact the business through their web site. Also I wanted the ac fixed but did not want to make a commitment for 15000 dollars at that time. the issue was a new capacitor would and did fix it but when replacing the wire their agent put the other end of the wire on the wrong terminal so when a replacement for 30 dollars compared to the 325 dollars he wanted to charge, it did not work and I had to call and pay someone else to move one wire. I believe it was a force to by the whole thing or he new it would not work. As he spent a lot of time trying to get it to turn on to show it must be the compressor but it was not. Not that it doesn't have many hours on it and it may be in need of replacement but it did not have to be that day---It is a very large amount of money commitment for a family of 6  and for two autistic children to go through a change and be uncomfortable for even one night when they really did not have to is unexceptionable to me.

December 28, 2016[redacted]Revdex.com720 Moorefield Park Drive Suite 300Richmond, VA 23236Dear Ms. [redacted]In regards to case number [redacted] for Mr. [redacted] [redacted].  Upon review of his account in our office, Receivables Management Systems will gather all information from the...

original creditor and mail to Mr. [redacted] to the information to the address on file.  Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted], Administrative Services, Receivables Management Systems804-353-9300 ext. [redacted]