Hammond-Wetmore Drilling LLC

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that this order experienced a significant delay in shippingWe reached out to our shipping center to see what could be done about expediting the order for shipment immediatelyAs the
order was being processed it was found that one of the items was out of stockWe feel that this may be the reason the order was “stuck” in the systemWe recently upgraded our systems in our fulfillment center and it was not without a few transitional glitchesWe have these issues resolved now, and apologize sincerely for the frustration and inconvenience this caused, as well as the lack of adequate communication on the issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a refund not only for the item that had to be cut from the order, but also for the remaining value of the orderA full refund was issued, and we ask that the consumer keep the item that was shipped and delivered on Friday, 11/as our gift for the upset we caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer requested the order to be canceled and refundedThe consumer did reach out to *** *** to receive a timely resolutionWe show that the consumers order
was canceled and refunded, however, the consumer showed that the order shippedThe consumer was very upset so he reached out to our representatives to inquire about the order, shipping after he requested the order to be canceledWe advised our consumer that all of our warehouses use prepaid labels on every order and as soon as a warehouse employee opens the email and clicks on the order, it opens the label and tracking is communicated to our systemWe explained that this is not a guarantee that the item has been picked up by the carrier, but due diligence has to be done to ensure it has not been picked up, as we cannot refund and have the item shippedWe notified our customer that a worst case scenario is if it had shipped, we would send them a prepaid label to return it to us for a full refundWe did our research and learned that his order did not ship and he was refunded immediatelyThe consumer has been contacted by phone and a voicemail message was left including our contact numberWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***

Complaint: ***
I am rejecting this response because:This does not resolve the problem*** has only temporarily removed my email address and stated I will continue to receive emails because I have a *** balanceThere is still currently no system in place for me to be permanently unsubscribed from their Fanatics Rewards *** marketing emails
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the returned itemThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have contacted the consumer and advised a refund will be processed for the item once tracking information is provided showing the returnWe have also advised that we are unable to refund more than what was originally charged to the form of payment, however, a code in the amount of the return shipping can be created and used on a future purchaseThe consumer has advised that a response to the email sent will be provided and will include the tracking and receipt information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer had received incorrect and defective itemsThe consumer reached out to *** *** and as well as posted on review sites and were unable to receive a timely resolution
We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe did reach out via review sites for more information regarding the items receivedFor the inconvenience, a complete refund has been processed as of November 9, The consumer has been contacted via email with the refund confirmation We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this orderWe were able to get this order processed and shipped on 10/and according to *** the shipment was
delivered on Fri 10/14/at 11:am We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have issued a full refund for the order, and welcome the customer to keep the items as our gift for the inconvenienceWe attempted to provide this resolution via phone, but did not receive a response We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because: I am being penalized for a *** ** the company made for a customized shirt, and sending me DAMAGED GOODS !!!
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer first contacted us on December 24, in regards to the
delivery of his packageUpon further review, it seems there was confusion in
regards to our holiday
promotion which lead the consumer to believe his order
would arrive no later than December 24, or else the order would be free
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time we have processed a 40% refund
back to the original form of payment for the inconvenience which will post back
to the consumer’s account within 2-business daysAs an additional effort to
win back their trust we have also issued a $Fan Cash credit that can be
used at any time towards a future purchase with usWe provide this resolution
to the consumer via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the item was received not as neededThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe see the consumer reached out to request a reshipment, however, because this is a Manufacturer Direct Item, pictures of the damaged item are required in order to process a reshipmentWe are reshipping the item once more as a courtesy, however, a picture needs to be sent to *** and it has to be a different picture for each item received, showing the customization as wellThe consumer has been contacted via phone with a voicemail sentA credit has also been provided towards a future purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that item was received incorrectThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe see the consumer reached out to *** *** multiple times and the desired refund amount was processed on December 14, The consumer has been contacted by email and via Social Media We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on October 23, The order became delayed and was backed ordered by the manufacturer, which resulted in the consumer contacting Fan services
However, the issue wasn’t resolved within a timely manner and we weren’t able to provide an exact ship date We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have processed a 30% refund back to the consumer’s original form of paymentThe refund was issued in the amount of $and we ask that the consumer allows 2-business days for the refund to postThe above information has been provided to the consumer by phone and we also advised the order will ship by November 27, with expedited shipping We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Monday, December 05, and included two *** *** JacketsThe original package shipped on 12/and according to ***’s tracking portal the
package stopped moving on 12/We are truly sorry the consumer had difficulty reaching us, we were not aware of any phone connectivity issuesWe do see that the consumer was able to get in touch with us via chat as she indicated in the ‘Desired Outcome’ portion of this complaintThe replacement was processed right away and was shipped with a priority overnight service*** marked that package as having been delivered on Fri 12/30/1:pm We are truly sorry for the frustration and inconvenience this experience causedIn addition to the replacement that was processed, we also processed a refund in the amount of $as a courtesy for the confusion that was experienced in regards to this orderWe ask that the consumer please let us know if there is anything else we can do to make this right We apologize sincerely for the frustration and confusion this has caused and for the delay in resolutionWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 5, However, once the order was placed the consumer needed to cancel the order*** *** advised the consumer the order was
too far along in the shipping process to be cancelled We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and left a voicemail advising the reason behind the order not being able to be cancelledThe order was set to be shipped the same day of purchase, therefore the fulfillment center already started production of the itemsWe have provided the consumer with a pre-paid return label, so the items can be returned for a refundThe above information was also sent to the consumer by email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding the delay in shipping
on her orderShe contacted us and spoke to an agent and a *** in our
chat department
Rather than issue the refund the customer requested, she was
instead argued with and denied her refund citing our “policy”This is not an
accurate representation of our policy, and we are truly sorry for this experience
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a full refund for the purchase
as a courtesy, rather than have the consumer return the items for a refundWe request
that she keep the items as our gift to her for the inconvenienceThe
resolution was provided via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with the items shipping time frame and the overall quality of the customized hoodie. We are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionWe have attempted to contact the consumer by phone and was unsuccessful, however, we have emailed the following informationAt this time, we have issued a refund to the consumer for the item as requestedWe ask that the consumer allow 2-business days for the credit to reflect. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at *** ***. Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 28, 2017, for a customized itemHowever once the item was received the consumer wasn’t satisfied with quality and sizing of the
itemThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised we will allow the item to be returned for a full refundWe sent the consumer a pre-paid return label so the item can be returnedOnce we can verify the package is in transit back to us, we will process the refund We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed two orders with us for customized t-shirtsAn order placed on 2/26/for a *** *** *** Customized T-Shirt with [***] customized on it, and on
3/2/2017, an order was placed for a *** *** *** T-shirt customized with the name/number [***]We immediately tried to reach out to Mr*** and left a detailed voicemail requesting he return our call so that we can work together to resolve this issueWe had a bit of confusion as we could see that the item that the complaint was referring to: (Product/Service: *** *** shirt / Purchase Date: 3/1/2017) had not yet been delivered at the time the complaint was filedWe tried to reach the consumer twice more by phone and the only communication we received back was a voicemail from a *** identifying himself as *** *** stating that he did not know why we were calling him, what complaint we were referring to, and stating he doesn’t even know what company we are withWe find this to be very confusing, as the consumer has very clear and concise complaints regarding us and our merchandise as indicated in his complaintWe have continued to be unsuccessful in reaching the consumer. With this in mind, we do not feel that we can offer any appeasements for these purchases, and we are sorry for any frustration this may cause. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ***.Sincerely,*** *** *** ***

Hello *** ***and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe can confirm the email containing the code has been emailedWe would be happy to provide it by phone, however, we are unable to get in touch with the consumer at the number listed in the initial complaintWe ask that the consumer contact us at the number listed below so we may verbally provide the code If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***