Hammond-Wetmore Drilling LLC

Complaint: ***
I am rejecting this response because: it should be more and I returned the items on December the 20th as well and waiting for the full refund.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order for a customized item on October 11, The item was supposed to be shipped from the manufacturer’s fulfillment center by November 1,
However the manufacturer is experiencing production issues, therefore the order has been delayed We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted the consumer by phone and we left a message advising a 50% refund has been processed for the delayThe refund has been issued in the amount of $and we ask that the consumer allows 2-business days for the refund to postThe consumer has also been advised once the order is shipped a notification will be sent via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Monday, December 19, for a ***'s Pro Line *** *** *** *** Retired Player JerseyThe consumer received the item as a Christmas gift from her
*** and on 4/she reached out to us to advise and provide pictures that the letters on the item were peeling and defective after only being worn a small handful of timesWe have a 30-Day time frame in which damaged/defective items can be reported to us during which we will assume responsibility for damages and defects and issue replacements/refunds as neededSince this complaint was made a few months outside of this policy, our *** *** team denied the requestWe understand how frustrating this can be, especially for items received as a gift, so we are happy to honor the request in this situationWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe processed a replacement jersey for Mrs***, which is scheduled for delivery today (5/4)We reached out to the consumer and provided her with detailed information on laundering the item and also regarding the fabric content to ensure that the item is laundered correctly so she may enjoy her new jersey for a long time to come! As an additional courtesy we have issued a refund for 20% of the item value ($28)This refund was issued back to the original method of payment used on the orderWe have provided the resolution details via e-mail, as well as direct contact information should she have any additional questions or commentsWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ***Sincerely, *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order for a customized item on December 18, The wrong size was ordered at checkout and the consumer contacted *** *** was misinformed that a
hold was placed on the orderTherefore the consumer was under the impression the order would no longer be shipped We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised once a customized order is submitted in our system, no changes can be made to the orderHowever, due to the misinformation provided we will allow the consumer to return the item back to us for a full refundWe have sent the consumer a pre-paid return label and once we can confirm the package is in transit to us a refund will be issued We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped within the timeframeThe consumer reached out to *** *** and were unable to receive a timely resolution and unfortunately, we were unable to provide
an updated shipping date We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe can confirm the parts of the order were shipped and delivered on October 25, and November 2, A refund was processed for the remaining items on October 24, due to the delayThe consumer has been contacted by phone with a voicemail left and a detailed email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Complaint: ***
I am rejecting this response because: I appreciate the refund for all my time wasted with this company, but they should not be allowed to continue to sell these fake jerseys to people until they can figure out their problemI will not stand for this, and will not allow them to rip off other people they way the tried to rip me offIt is unacceptable to be selling these products not only on their website but to our school to be sold on campus as wellThe *** page needs to be removed until this problem can be solved and you fix the picture and price of the jerseys or stop selling the fake ones and shipping ones that actually match the picture and description
Regards,
*** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the reshipped package was not showing a delivery within the appropriate timeframeThe consumer reached out to *** *** and were unable to receive a timely
resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe understand the consumer's frustration with this issue, however, as the package continues transit and is scanned, it can be updated depending on where it is locatedTo ensure the consumer is not waiting so long for the refund, it was fully processed on October 6, 2017, and we ask that the consumer allow 2-business days for that credit to reflectThe item will need to be returnedThe consumer has been advised of this information via phone and email The information provided on this is that the *** delivery timeframe for an *** address is, on average, no more than weeks; however, the location of the *** address and the time of the year the package is being shipped also play a factor in the delivery time frame*** will tender these packages to a *** entry point on both coastsUnless there is space available on the *** aircraft, most of these packages will be surface transited, by ship, to the points closest to the delivery address We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's frustration in regards to the sizing of the item being incorrectThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionWe reviewed the account and see the consumer reached out to us via site reviewWe have sent a return label via email to the customer and responded with instructions to return the item for a full refundOnce the item has been received, the refund will be processed and at that point, we ask that the consumer allow 2-business days for the credit to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer ordered a youth sized item instead of adult
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe
are
very sorry that the customer did not get the item they wantedHowever, the
order invoice clearly states a youth jersey, size L/XL was ordered.
Unfortunately, our system is not set up for
exchanges, so the customer would have to return the item for a refund and
purchase the item they wanted on a new order
We have waived all return fees and we have given
the customer a total of $in *** Credit for the inconvenience and to
help with the higher price of the adult version of product *** Youth *** *** *** *** *** *** *** Third Jersey L/XL that
was originally ordered
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the refund was not processed correctly and the credit could not be accessedThe consumer reached out to *** *** and were unable to receive a timely resolution We are
sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have processed a refund of the remaining amount, this will take 2-business days to reflect on the consumer's statementUnfortunately, credits cannot be applied to the order when being placed, however, it is refunded once the new order is placedAn additional credit has also been provided for this inconvenienceThe consumer has been contacted by phone and advised of this information via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed both orders in question and we understand how frustrating this experience has been We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionThe first
order placed was systematically cancelled due a fraud pattern recognized by the systemAs we have explained in email, this does not indicate the consumer is fraud, only that the system detected it may have beenWhen the second order was placed, the system authorized it for shipment and per the consumer's request, the package was shipped the same day and delivered June 16, The consumer was provided a refund as a discount and an additional credit on the accountWe have contacted the consumer by phone and left a voice messageWe have also provided this information via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customers’ first order was lost, then she received an incorrect
item and was missing an item
We are sincerely sorry for the inconvenience this has caused
and for
the delay in resolutionWe have issued a full and complete refund for
the order, in the amount of $That will post back to the customer’s
credit card within 2-business daysWe also gave the customer a total of
$in merchandise credit for the inconvenienceWe have called the customer
and left them a detailed message
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the purchase was not shipped when orderedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience
this has caused and for the delay in resolutionWe see the purchase was refunded due to the item not being available, therefore it was cancelledA credit has been provided that can be refunded on the next purchase if the consumer would like to do business with us againThe consumer has been contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the item was received defectiveThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe have processed the refund for the item as the consumer has desiredWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has been emailed with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the consumer's concern regarding multiple chargesWe are unsure if the consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionWe are unable to locate any purchase with the information that has been providedWe would have to locate the charge by running the sixteen digit credit card numberThe consumer has been contacted twice by phone with a voicemail left and an email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer was not refunded for one of the items returned to us
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a
refund for product ***, Men’s Colorado
Avalanche Zephyr Burgundy Crosscheck Alt Logo Fitted Hat, in the amount of
$29.71, that will post back to the customers’ credit card within 2-
business daysPer the customers’ request, we have sent a detailed email to the
customer with the refund information
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on 10/14/for items, order totaling $One of the items shipped on time as expected on 10/and has been marked as deliveredThe remaining
two items were unfortunately delayed due to a system error causing the order to not funnel correctly into our warehouse management systemThe two items were ultimately cancelled and refundedWe understand how frustrating this situation is, and truly apologize for the poor experience this causedWe recently updated our warehouse technology, and it came with a few issuesAll of those issues have since been corrected and orders are not experiencing these kinds of delays and cancellations any longer and we are truly sorry that Mr*** was negatively affected by the issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA full refund for the two cancelled items was issued on 11/08/Additionally, we have added in a $credit to the account to be used towards a future purchaseWe are truly sorry for the upset this situation has caused and we hope the consumer will give us another chance to wow him on a future orderThe credit is in the account registered to his e-mail address and will be automatically deducted in the final stage of checkout on the next purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely, *** *** *** ***