Hammond-Wetmore Drilling LLC

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the items returned were not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution with their cancellation
requestUnfortunately, we are unable to cancel or modify an order after a specific timeframe We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed the items were shipped and will be delivered November 7, A full refund has been processed per the consumer’s request and the items do not need to be returnedThe consumer has been contacted by phone and a voicemail has been left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
From: *** Date: Mon, Feb 1, at 11:
AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: Revdex.com This issue has been resolvedI received a phone call from the company letting me know that I would be receiving a full refund and also a $credit to use for a future purchase. Thank you!Sent from *** ***'s ***

Hello *** *** and Revdex.com of North Florida, We apologize again for the inconvenience of this issueWe understand the frustration of paying for something, and then never receiving it or having to jump through hoops to get it resolved. We wish that this had been handled differently, or that we were able to send the items that were purchasedUnfortunately, we simply cannot ship something we do not have. At this time, the refund for the items that were not shipped has been issued, and there is a $credit to use towards a future purchase, applied to the account. We ask that the consumer please reach out to us if there is anything else we may be able to assist with. Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Thursday, April 13, for the Men's New Era Black *** *** *** *** *** Fitted Hat in a size 1/The item was shipped on 4/and marked as
delivered on 4/On 5/the consumer reached out to us via our online chat service to request assistanceTypically, items that are damaged, lost, wrong or missing must be reported within days of the date they are shippedWe do understand that this item was intended for a gift and therefore was held for a period of time before being opened and the error discoveredWe are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy we were happy to process a replacement hat to the consumer and we do see that replacement was scanned as delivered on 5/31/We have not received further contact from the consumer, but we do welcome her to reach out if there is anything else we can assist withThere is no need to return the original hat, she may keep or discard it at her discretionWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at ***Sincerely, *** *** *** *** ***

We are very sorry, but we do not allow the return of customized itemsThe product in question is our Product #*** Men's Nike Navy New England Patriots Custom Elite Jersey - CustomizedYes, it was customized with the name ***, but is WAS customized and therefore not returnableWe also have a day return policy, and the order for the item was placed in November of We sincerely apologize for any inconvenience this may have caused Thank you, ***/*** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the package was not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely
sorry for the inconvenience this has caused and for the delay in resolutionUpon review, we see the package was delayed one business day and due to that inconvenience, the consumer was provided free next business day shippingThe issue was escalated to the *** *** *** team lead where the consumer was contacted and advised of the credit placed on the account and the package being escalated to the warehouse for quick shipmentThe package has been delivered as of February 8, and the consumer has used the credit provided towards a new purchase We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customers’ account to be severely delayed in being shipped from our warehouse We are sincerely sorry for the inconvenience this has caused and for the delay in resolution
Due to the severity of the delay, we have honored the customers’ request for a refund of his orderThe order will still be shipped when we have the item from the manufacturerWe have a tentative ship date of July 22, We have upgraded the shipping method to next business day shipping for the customer as wellWe have called the customer with this information but had to leave a detailed message along with my direct phone number We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer contacted us several times for an update as to when the order would ship from our facility, due to the item did not ship within the promised timeframe
stated on the webpageThe consumer did reach out to *** *** to receive a timely resolution We sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a credit in the amount of $was added to our consumer's web page accountWe have made contact with the consumer and discussed the situation at lengthWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this timeIf we can be of any further assistance, please don’t hesitate to contact me directly at (*** *** Sincerely, *** * *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the details regarding the lost item and replacementThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe contacted the consumer by phone and was unable to provide the resolution, however, we have left a message with the following informationUpon review of the order, it does show we are currently on backorder for certain components to produce the jerseyThis date has now been pushed back to February 8, For this inconvenience, we have processed a full refund of the order and ask that the consumer allow 2-business days for the credit to reflect The order has been escalated and once the jersey has been produced, it will be expedited to the address on file. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand that the item was never receivedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe have confirmed the item ordered will not be available due to being out of stock directly from the manufacturerUnfortunately, we are unable to fulfill the request of the item being shippedWe can confirm a full refund has been processed and a credit has been provided for this inconvenienceThe consumer has been contacted via email with this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on August 05, for a customized itemThe consumer reached out to *** ***, on June 28, 2017, regarding returning the item and a ticket
submitted to our *** *** ***A representative from our *** *** *** emailed the consumer on June 29, and advised the item is a customized item which is unable to be returnedThe consumer was also advised the item was well outside of the day return policy We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by phone and left a message advising our policy on customized itemsHowever, as a courtesy we have refunded the consumer 50% of the orderThe refund was in the form of a gift certificate that was sent the consumer’s email used at checkout and processed in the amount of $ We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe can confirm the order has been delivered as of November 4, We have also issued a full refund of the purchase for the inconvenienceA message has been left for the consumer via phone and an email has been sent. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Complaint: ***
I am rejecting this response because the resolution I want has nothing to do with my specific orderThe Revdex.com prides itself on trust and my trust has been broken with this businessI will not be satisfied until these shipping details are clearly outlined when ordering a productI believe it is dishonest to, in my opinion, hide any information in regards to when a product will be received based on time of day ordered and processing timesAs stated in the response from this business, the information is under a help desk, an area a typical consumer may not lookI believe processing times should be an obvious statement from the company shown before an order is even confirmed
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed an order on March 08, When the consumer returned the item for a refund, the warehouse deemed the item damaged, and for that reason, the return was
rejected. Returned items must be returned in the original condition for a credit to be processedHowever, we do understand that the consumer may not have understood this policy We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy, we have issued a refund for the returned item in the amount of $We have attempted to call and email the consumer to advise them of this resolutionPlease allow 2-business days for the refund to reflect We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

I appreciate the support. Additionally, I consider this matter closed.***.PS, a special thanks and shout out to Ms***. Thank you, ma'am!

Hello *** ** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the customer placed an order on Monday, November 28, for two knit hats with a total order value of $USDThe package was shipped on 12/with our Standard ***
shipping service via *** (a 5-Business Day service as described on our Help Desk (***), and was marked as delivered as of 12/9/In addition, on the page linked above the following information is also displayed: “All prices on our site are in U.Sdollars (USD)Orders shipping with these methods ship via *** ***.” We understand that many consumers do not take time to read over policy in great detail before placing an orderHowever, we feel that it is the responsibility of the consumer, especially when purchasing from a foreign company, to read and understand the terms and conditions of the sale that are described in details prior to submitting a payment for their purchaseWe truly are sorry if this information was overlooked but our help pages are clear on the terms of service We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs a one-time courtesy we have issued a refund for the amount of $USD, which is the shipping costs paid for this orderThe credit can take up to business days to reflect back to the original method of payment, depending on the financial institution We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delayThe consumer reached out to *** *** and were unable to receive a timely resolution. We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe order was shipped and delivered, however, not when needed as the consumer statedWe have issued a full refund for this inconvenienceA voicemail has been left via phone and an email has been sent to the consumer. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ***.Sincerely,*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Monday, December 12, for a single item that was expected to be in stock and available to delivery by 12/Unfortunately, we ended up not getting
as many of the item as were expected, and the order had to be cancelled due to it being out of stockWe understand how upsetting these issues can be and we certainly did not intentionally let the consumer downWe are so sorry to have spoiled this Christmas gift for her *** We apologize sincerely for the frustration this has caused and for the delay in resolutionThe order was refunded in full on 12/22/In addition to the refund, we have added a credit in the amount of $to the account to be used towards another purchaseWe understand she is likely hesitant to shop with us again, but we hope she will give us another chance We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and details regarding the creditThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delayWe reviewed the account and can understand the frustration and inconvenience this caused the consumerWe can confirm the desired amount of credit was placed back onto the consumer's account on October 1, and ca be used towards a future purchaseWe have provided this resolution via email as well as advised the consumer that unfortunately, we do not have alternate discounts codes to provide We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***