Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer has not been totally removed from our email list.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have removed...

the email address from the websites mentioned. It does take 24-48 hours for the emails to stop being delivered to the email address, but they will stop. We have set the customer a detailed email because we were unable to reach the customer via telephone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
see that your package has been lost in transit.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have issued a replacement...

with next
business day shipping and we have given the customer $10.00 in [redacted] for the
inconvenience. I have called the customer to let them know what has transpired.
 
The replacement order was delivered to the customer December
17, 2015.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]
[redacted]

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer placed their order on our Outlet site. Due to
the large discounts applied to these items, they are not returnable under our
policy. This information is clear on the site under our returns policy on...

www.fanaticsoutlet.com. We believe the
consumer may have inadvertently visited our parent site Fanatics.com to view
our returns information. The policy differs from store to store.
 
We are sincerely sorry for the confusion experienced
regarding this issue. We have attempted to reach out to the consumer via phone
and e-mail and have not been able to get in touch. We have added a total credit
of $20 to the account to be used towards a future purchase as a courtesy for
the inconvenience experienced. We provided the resolution via e-mail.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]y
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Monday, January 01, 2018 for a single item – the [redacted] Locker...

Room T-Shirt. The item was advertised as a Special Event item, expected to ship on or before January 8, 2018. We are pleased to see that the item did ship much earlier than expected on 1/3. However, the standard ground service shipping method was applied to the shipment instead of the faster method that was paid for. The package was marked as delivered on Fri 1/12/2018, as the consumer indicated in his complaint.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We understand how frustrating it can be to pay extra money for faster shipping and have the item not arrive in time. We have refunded the $16 shipping costs paid for this order as well as an additional 15% as a courtesy for the inconvenience and confusion. These credits should reflect back to the consumer’s original payment method within 2-7 business days, depending on the policy of their bank/creditor.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and did
see that the customer’s original order experienced a payment error and was not
correctly allocated into our system for processing. He then had multiple issues
getting assistance in...

replacing the order.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the replacement was
finally processed and shipped and was marked as delivered on 9/10/2015. The
consumer was provided with direct contact information for a Senior Fan Advocate
to ensure there are no further problems with his account.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
do not see that we have received the returned item in our warehouse. Without a
tracking number, we cannot tell if it has been received in our warehouse.
We are sincerely sorry for the...

inconvenience this has caused
and for the delay in resolution. We have issued a full and complete refund for
the returned item, in the amount of $121.95. The refund is in the form of [redacted], and can only be used on [redacted]
We have sent the client an email with his refund and account information.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer purchased 2 special event items on January 22, 2018. One item was set to be shipped by January 26, 2018 and the other was set to be shipped by January 31, 2018....

However, there was an error made within our fulfillment center therefore the package was shipped out with the incorrect shipping method. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and apologized the package wasn’t expedited. We also advised a full refund for the item was issued in the amount of $27.99 and we ask that the consumer allows 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: 11896559
I am rejecting this response because:From: jd112300 . <[redacted]>Date: Mon, Jan 30, 2017 at 11:37 AMSubject: 11896559, [redacted] davisTo: [email protected] am not a [redacted] as [redacted] states a number of times in her response to my reporting her and the fanatics retail group to the Revdex.com. [redacted] is a [redacted] and has lied a number of times to myself and now the Revdex.com as well. I was given a number of 20 dollar discounts to my [redacted] account. I did not know why but I used them and shopped woth them and I also used a free shipping and handling code that the website also provided. [redacted] told me there was an issue with their website but that everything I ordered would be shipped to me. At a later date she stated the the issue was also occuring with what was actually inventory so some of the items I would be refunded for. Ive received about 17 of the 54 items I purchased and was refunded for 18 of the 54 items which means there is 19 items that are unaccounted for and I have no idea whats going on with them and I have not been refunded for them. I also never gave [redacted] my [redacted]s address for shipping. My [redacted]s address was just a past address I used that they decided to just use and ship there without my consent. I would just like to know what is going on woth the remaining 19 items and how much I paid for them and if I will receive them or be refunded for them. I would have also just have liked to be treated with respect and communicated with more professionally. [redacted] and I spoke about 3 times over the phone and she never once stated I was a [redacted]. All she stated is that there was a glitch with their website and that I would receive the items I shopped for. I have all 54 confirmations and charges to my credit cards.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We truly apologize the consumer does not accept our resolution. We have once again attempted to contact the consumer by phone and have received no response. Previously, the consumer was contacted via phone call and a voicemail was left.   The consumer has been given a full refund of the purchase and the item ordered has been received with no requirement to return.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because I believe they knew what they were doing all along due to their responses when you called and even their automated message while on hold that said it was a "[redacted]", not Fanatics issue, and they were working to ensure delivery.  They didn't let you order additional items under the promotion in order to get something on time for Christmas.  While it's too late this year, what is being done to ensure this "game" isn't played by them again next year where customers are scammed.  It's bad business practice and it's deciding advertising and promises/guarantees. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on 10/24 for several Hot Market or special Event items related to the [redacted] being [redacted] bound. All items were expected to ship by 11/1....

However, we unfortunately did not receive the items from the vendor in time to meet that expectation. We completely understand how frustrating this is and are truly sorry for the inconvenience. We see that one of the items in the order was cut and fully refunded. Two other items shipped on 11/2 and 11/3 respectively, and we do reflect that both have been delivered at this time. Please see the tracking information below:   [redacted]   Unfortunately, the final item in the order, [redacted]          Men's Majestic Threads [redacted] 2016 [redacted] Bound Pullover Hoodie size XXL still has not been received from the vendor. They have advised us that it could be as late as November 25 before it is received and available to ship. We understand that this is totally unacceptable, and have issued a full refund for the item in the amount of $74.99. Once it is available, we will ship it at no cost and would like you to have it as our gift to you for the inconvenience. Please do be aware that on some rare occasions the vendor may decide not to send us the items at all. It does not happen often, but it is possible. If this happens, please accept our sincerest apologies. At this time, we are still expecting to receive the item and will ship it with an overnight service as soon as it is available.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We refunded the $74.99 for the unshipped item, along with a refund of the $29.95 shipping paid at checkout. These credits should reflect back to the statement within the next 2-10 business days.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not received. The consumer reached out to [redacted] and was unable to receive a satisfactory resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay. We can confirm the package was not delivered and upon the consumer reaching out to customer service, a refund was processed per his cancellation request of the purchase. We understand how frustrating it is to not be advised that the package was not delivered, however, we provide tracking information once the package has been shipped so it can be tracked and reported if not received. Unfortunately, we do not track each package that leaves our facility and proactively reach out. We have advised the consumer of this information via phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on September 18, 2016. At the time the order was placed, the shipping expectation was within 6 business days. Unfortunately, we experienced significant delays...

out of our warehouse facility, and the order still had not shipped by 10/17 when the items were cut by our warehouse for being out of stock. We understand how upsetting this has been, and apologize sincerely for the ongoing frustration.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that the full refund has been issued for this purchase, as of September 18, 2016. Unfortunately, the consumer did file a chargeback with his bank after we issued the refund, which causes the account to be locked for future purchases. We apologize again for the poor experience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer will not be receiving her original package on time.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have spoken with the customer via telephone
to let her know that we issued a refund for the item, in the amount of $17.27,
plus sent her replacements that will be delivered at 10:30am on Friday,
December 18th.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the receipt they SENT ME in the box says it is a 365 day hassle free return policy. The jersey is not customized and was not ordered customized. I'm still awaiting a call from the [redacted] who was supposed to call me within 48 business hours since 4-6-16, which they have not   There is not one thing on the order form that says this jersey is customized. I do not accept their response and still very unhappy on their return policy. I will gladly make a copy of this if you please and can easily fax it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that the refund is applied to my account in a timely way.  I suspect that you will be dealing with many similar complaints with this company as the Christmas season progresses. Thank you for your help.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The amount to be refunded is suppose to be $37.99 NOT $32.27
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]