Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and discovered that the consumer’s order was cancelled due to the items being out of stock. The consumer reached out to customer service and did not receive an accurate explanation as to...

why the order was canceled.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have processed a refund of the shipping costs and we ask that the consumer allow 2-7 business days for the credit to reflect. We have contacted the consumer by phone and advised of this resolution.   In hopes to assist the consumer further, we have emailed a gift code for the amount of the promotion originally applied to the purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: I returned the call but my account was not credited/refunded as described.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the problem and
realize that when trying to place a new order with us, the consumer ran into a
number of problems that may have been the result of a fraudulent website. When
attempting to contact...

customer service for assistance, she was unable to get
through.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have contacted the consumer
and assisted her with placing the order. For the inconvenience she experienced
we applied a $15.00 [redacted] to the total as well as waived and
expedited the shipping.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Monday, January 01, 2018 for a single item – the [redacted] Locker...

Room T-Shirt. The item was advertised as a Special Event item, expected to ship on or before January 8, 2018. We are pleased to see that the item did ship much earlier than expected on 1/3. However, the standard ground service shipping method was applied to the shipment instead of the faster method that was paid for. The package was marked as delivered on Fri 1/12/2018, as the consumer indicated in his complaint.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We understand how frustrating it can be to pay extra money for faster shipping and have the item not arrive in time. We have refunded the $16 shipping costs paid for this order as well as an additional 15% as a courtesy for the inconvenience and confusion. These credits should reflect back to the consumer’s original payment method within 2-7 business days, depending on the policy of their bank/creditor.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer purchased 2 special event items on January 22, 2018. One item was set to be shipped by January 26, 2018 and the other was set to be shipped by January 31, 2018....

However, there was an error made within our fulfillment center therefore the package was shipped out with the incorrect shipping method. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and apologized the package wasn’t expedited. We also advised a full refund for the item was issued in the amount of $27.99 and we ask that the consumer allows 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because I believe they knew what they were doing all along due to their responses when you called and even their automated message while on hold that said it was a "[redacted]", not Fanatics issue, and they were working to ensure delivery.  They didn't let you order additional items under the promotion in order to get something on time for Christmas.  While it's too late this year, what is being done to ensure this "game" isn't played by them again next year where customers are scammed.  It's bad business practice and it's deciding advertising and promises/guarantees. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
do not see that we have received the returned item in our warehouse. Without a
tracking number, we cannot tell if it has been received in our warehouse.
We are sincerely sorry for the...

inconvenience this has caused
and for the delay in resolution. We have issued a full and complete refund for
the returned item, in the amount of $121.95. The refund is in the form of [redacted], and can only be used on [redacted]
We have sent the client an email with his refund and account information.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Complaint: 11896559
I am rejecting this response because:From: jd112300 . <[redacted]>Date: Mon, Jan 30, 2017 at 11:37 AMSubject: 11896559, [redacted] davisTo: [email protected] am not a [redacted] as [redacted] states a number of times in her response to my reporting her and the fanatics retail group to the Revdex.com. [redacted] is a [redacted] and has lied a number of times to myself and now the Revdex.com as well. I was given a number of 20 dollar discounts to my [redacted] account. I did not know why but I used them and shopped woth them and I also used a free shipping and handling code that the website also provided. [redacted] told me there was an issue with their website but that everything I ordered would be shipped to me. At a later date she stated the the issue was also occuring with what was actually inventory so some of the items I would be refunded for. Ive received about 17 of the 54 items I purchased and was refunded for 18 of the 54 items which means there is 19 items that are unaccounted for and I have no idea whats going on with them and I have not been refunded for them. I also never gave [redacted] my [redacted]s address for shipping. My [redacted]s address was just a past address I used that they decided to just use and ship there without my consent. I would just like to know what is going on woth the remaining 19 items and how much I paid for them and if I will receive them or be refunded for them. I would have also just have liked to be treated with respect and communicated with more professionally. [redacted] and I spoke about 3 times over the phone and she never once stated I was a [redacted]. All she stated is that there was a glitch with their website and that I would receive the items I shopped for. I have all 54 confirmations and charges to my credit cards.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We truly apologize the consumer does not accept our resolution. We have once again attempted to contact the consumer by phone and have received no response. Previously, the consumer was contacted via phone call and a voicemail was left.   The consumer has been given a full refund of the purchase and the item ordered has been received with no requirement to return.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and did
see that the customer’s original order experienced a payment error and was not
correctly allocated into our system for processing. He then had multiple issues
getting assistance in...

replacing the order.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the replacement was
finally processed and shipped and was marked as delivered on 9/10/2015. The
consumer was provided with direct contact information for a Senior Fan Advocate
to ensure there are no further problems with his account.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
Senior Fan Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that the refund is applied to my account in a timely way.  I suspect that you will be dealing with many similar complaints with this company as the Christmas season progresses. Thank you for your help.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on September 18, 2016. At the time the order was placed, the shipping expectation was within 6 business days. Unfortunately, we experienced significant delays...

out of our warehouse facility, and the order still had not shipped by 10/17 when the items were cut by our warehouse for being out of stock. We understand how upsetting this has been, and apologize sincerely for the ongoing frustration.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that the full refund has been issued for this purchase, as of September 18, 2016. Unfortunately, the consumer did file a chargeback with his bank after we issued the refund, which causes the account to be locked for future purchases. We apologize again for the poor experience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 18, 2016 for two hats. One of the items did ship on time and was marked as delivered on Friday, 12/23/2016 at 2:08 pm per [redacted]....

The second item in the order was the Men's New Era [redacted] 7x Champion Adjustable Hat. Unfortunately, this item was unavailable when our warehouse staff went to package it, and it had to be cancelled and refunded. We do not have an order in our system for the day of 12/22. On Friday, December 23, 2016 an order was placed and covered on our end as a courtesy to attempt to get something to the consumer in time for the holiday. This item was also found to be out of stock and would not be available in time to ship for the holiday. The order was again cut and a full refund for the shipping paid on the order was refunded.   We are truly and sorry for the anxiety and frustration this has caused. We do see that all money paid on the original and subsequent orders were all refunded to the original method of payment.  The consumer also has a credit in the amount of $54.99 available in the account. We understand he will be hesitant to order from us again based on this experience. We are truly sorry for the upset we caused and we hope he will allow us another chance in the future.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the item that was returned, we show that the refund was denied due to return policy violation. The consumer did reach out to...

[redacted] to receive a timely resolution, unfortunately, we didn’t respond in time to correct the situation. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that a refund has been issued back to the method of payment. We would like to advise that a credit in the amount of $15.00 was added to the consumer's account as a courtesy for the inconvenience.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on 10/24 for several Hot Market or special Event items related to the [redacted] being [redacted] bound. All items were expected to ship by 11/1....

However, we unfortunately did not receive the items from the vendor in time to meet that expectation. We completely understand how frustrating this is and are truly sorry for the inconvenience. We see that one of the items in the order was cut and fully refunded. Two other items shipped on 11/2 and 11/3 respectively, and we do reflect that both have been delivered at this time. Please see the tracking information below:   [redacted]   Unfortunately, the final item in the order, [redacted]          Men's Majestic Threads [redacted] 2016 [redacted] Bound Pullover Hoodie size XXL still has not been received from the vendor. They have advised us that it could be as late as November 25 before it is received and available to ship. We understand that this is totally unacceptable, and have issued a full refund for the item in the amount of $74.99. Once it is available, we will ship it at no cost and would like you to have it as our gift to you for the inconvenience. Please do be aware that on some rare occasions the vendor may decide not to send us the items at all. It does not happen often, but it is possible. If this happens, please accept our sincerest apologies. At this time, we are still expecting to receive the item and will ship it with an overnight service as soon as it is available.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We refunded the $74.99 for the unshipped item, along with a refund of the $29.95 shipping paid at checkout. These credits should reflect back to the statement within the next 2-10 business days.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:The amount to be refunded is suppose to be $37.99 NOT $32.27
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If they actually ship my items. As of right now it still states "new" status. If the company expedites my shipping like they said I should have my items by Monday at the latest. 
Regards,
[redacted]