Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order December 18, 2017. However, the consumer was under the impression the order was set to be delivered by Christmas due to the coupon code used at...

checkout. The consumer reached out to [redacted] on December 24, 2017, and was advised the promotion used at checkout didn’t qualify for delivery before Christmas.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised we have processed a full refund for any inconvenience used at checkout. The refund was issued in the amount of $34.63 and we ask that the consumer allows 2-7 business days for the refund to post back to the original form of payment used at checkout.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.  If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and do see that the consumer contacted multiple times about the significant delays in shipping her purchase to her. We are truly sorry for this inconvenience. We see that she requested the...

order be canceled on more than one occasion, but this was unable to be processed due to recent system changes. The packages shipped on 10/26, but we do not see that any transit scans were made. The package was never marked as delivered.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for the original purchase price, and we welcome the consumer to keep the items if they are received as our gift for the ongoing inconvenience. We welcome the consumer to reach out directly if she has any additional questions or concerns via the phone number listed below. This is a direct link to a member of [redacted] and we welcome the opportunity to discuss this matter further, if desired.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
found that the customer reached out to use regarding the shoes he received
becoming defective after only a couple weeks of use and being unhappy with the
quality of the product received. We...

do see that the customer was advised how to
return the item, and then told he was not able to return them because they had
been worn.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the refund was issued
back to the consumer’s method of payment and that store credit was provided as
a courtesy. The customer was contacted by phone and provided with the
resolution in addition to direct contact information for assistance with his
next order.  
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the consumer's request was not taken care of as requested. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. We understand how frustrating this has been to our consumer and how inconveniencing it has been not receiving the assistance asked. We have processed a refund for the postage paid in returning the items and provided a credit on the store account that can be used on a future purchase. The consumer has been contacted via email confirming this information and providing direct contact information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:  I do not feel like the issue has been fully resolved. Since they knew there was a limited number available, they should have only made a limited number available for purchase.  $30 [redacted] was a nice gesture but I won't even be using it because even if there was another item I would like, there is no guaranteed I'll actually get it if it says it's in stock at the time. I don't want to go though this again, so I doubt I'll ever do business with this company again. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we understand the consumer's frustration in regards to the package being returned. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We spoke with the consumer and confirmed the shipping address provided is correct, however, the way the unit number was entered may have caused confusion upon delivery and caused [redacted] to deem the package undeliverable. The package is still is transit to our warehouse, however, we have issued a full refund for the consumer, we ask that 2-7 business days are allowed for the credit to reflect. We have also provided a credit of greater value towards the next purchase. The consumer has been contact by phone and advised of this information and we suggested entering the address in with the unit separated so it is understood better.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the email address was not completely unsubscribed from receiving emails.     We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. The email...

address provided has been removed and a credit has been applied to the account to be used towards a future purchase. A voicemail was left at the number provided and an email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the return policy. The consumer did contact us several times, and we were unable to provide a resolution on the first attempt. We...

sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the order total in the amount of $65.40. We would like to advise that a credit in the amount of $15.00 was added to the consumer's account as a courtesy for the inconvenience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not accept this company's offer of a rebate, and see it as an example of trying to get me to order from their company once again, only to learn of yet a fourth failed attempt to get the items they advertise and I try to order.  Fool me once, shame on you, fool me twice, shame on me, fool me a third time and I become the fool.  I would like for this case against this company to be filed as unresolved, due to improper advertising techniques and poor customer service utilized by this company and its affiliates. Please add my name to the growing lists of customer complaints against this company. Thank-you,
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Saturday, November 5, 2016 and that all items ordered had a 3-day shipping expectation on them, and an overnight shipping service applied. This...

means that the items will leave the warehouse within 3-business days and arrive the following business day from the date shipped. We see that the order shipped out in two parts: one package on 11/10 and one package on 11/12. We understand this is several days past the expected time frame and we are truly sorry for the frustration this situation caused so close to the holidays. We apologize again for the confusion this has caused. We have issued a full refund for this purchase and we truly are sorry for the poor experience. We strive for excellence and do see clearly that we failed to get this one right.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and discovered that the consumer’s order was cancelled due to the items being out of stock. The consumer reached out to customer service and did not receive an accurate explanation as to...

why the order was canceled.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have processed a refund of the shipping costs and we ask that the consumer allow 2-7 business days for the credit to reflect. We have contacted the consumer by phone and advised of this resolution.   In hopes to assist the consumer further, we have emailed a gift code for the amount of the promotion originally applied to the purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was cancelled as it was not received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The consumer reached out via [redacted] and the order was reviewed by the escalations team. We were able to have the item shipped with an expedited method and was delivered as of December 22, 2016. We have reached out to the consumer via phone and the item was confirmed as received. The consumer has been refunded for this order and a credit has been provided for this inconvenience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Saturday, December 02, 2017 for a single item: [redacted] Custom Game Jersey – Customized. The items was a Drop...

Ship item, meaning the inventory is controlled and shipped directly from the Manufacturer. Initially the item was expected to ship no later than December 14, 2017 with a promised delivery date of no later than December 26, 2017. Unfortunately, on December 28, 2017 we were notified by the vendor that they did not have the item available and that they had cancelled the item on their end. This resulted in the order being cancelled and refunded on our end as we would not be able to fulfill the order.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We understand completely how upsetting and inappropriate this is to the consumer, especially in a situation where the item was intended for a Christmas gift. We are so truly sorry that we let the consumer down this way, and we understand why she feels we are incompetent and dishonest. We would like the consumer to know that we would never have intentionally collected her money and promised her a product if we believe it would be held in limbo and then cancelled. We know how upsetting this is and we are sorry to have let her and her [redacted] down for Christmas. We understand the consumer will be hesitant to purchase from us again in the future, but we would like to offer a coupon for 30% Off + Free Shipping on her next order – should she choose to make one. The discount can be redeemed by app-lying the code [redacted] during the final stage of checkout. If there is anything else at all we can do to make this right, please let us know and it would be our pleasure to assist.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the item was received not as needed. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We see the consumer has been refunded as of December 16, 2016 from the escalations team. The consumer has been contacted via email and a credit has also been provided towards a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:  No I do not believe that a "human error" is an acceptable explanation when you AUTOMATICALLY DEDUCT from MY RETURN! WITHOUT NOTIFICATION TO ME.  I HAVE NO ESP, HOW WOULD I KNOW THAT YOU DEDUCTED THE ENTIRE COST OF THE ITEM BECAUSE OF A TAG, OR EVEN IF THAT WAS YOUR POLICY?Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 365 days from your item's ship date.Returns must be in original condition, unworn/unused with original tags and labels.Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.For more information regarding our return process, please review our Return Instructions.Please Note:If items are returned after our 365 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns.Please review our other return instructions for Damaged or Incorrect items.If you are looking to return a gift you received, please review our Gift Return answer for more information. Please Note:If items are returned after our 365 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns.Please review our other return instructions for Damaged or Incorrect items.If you are looking to return a gift you received, please review our Gift Return answer for more information. MAYBE YOU SHOULD NOTIFY THE CUSTOMER!  That would be PROPER CUSTOMER SERVICE.... I mean you have my email, my address, my phone! You have obviously taken the position that your company takes no responsibility as you keep saying it is my fault!
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the alternate item purchased was not received as desired. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We understand how frustrating this experience has been and truly apologize an item was not received in time for the holiday as desired. We have processed a full refund of the order number provided, please allow 2-10 business days for the credit to reflect. The consumer has been contacted via email and a credit has also been provided towards a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: as you can see from the attachment, it says receive by 12/24...no asterisk that says  see small fine print or read another policy. They have direct evidence that I was first told full refund, then $65.  If there was some other policy it should have been referenced. The point is they gauranteed delivery and now are referring to some policy that is not referenced or told to be referenced. It is unfair and unethical, that is the point.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer received a defective item.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We spoke with the customer. We issued...

a 
replacement for the item. The replacement shipped on December 22nd
and was delivered and signed for by the customer on December 24th.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I returned the call but my account was not credited/refunded as described.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the problem and
realize that when trying to place a new order with us, the consumer ran into a
number of problems that may have been the result of a fraudulent website. When
attempting to contact...

customer service for assistance, she was unable to get
through.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have contacted the consumer
and assisted her with placing the order. For the inconvenience she experienced
we applied a $15.00 [redacted] to the total as well as waived and
expedited the shipping.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]