Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer will not be receiving her original package on time.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have spoken with the customer via telephone
to let her know that we issued a refund for the item, in the amount of $17.27,
plus sent her replacements that will be delivered at 10:30am on Friday,
December 18th.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not received. The consumer reached out to [redacted] and was unable to receive a satisfactory resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay. We can confirm the package was not delivered and upon the consumer reaching out to customer service, a refund was processed per his cancellation request of the purchase. We understand how frustrating it is to not be advised that the package was not delivered, however, we provide tracking information once the package has been shipped so it can be tracked and reported if not received. Unfortunately, we do not track each package that leaves our facility and proactively reach out. We have advised the consumer of this information via phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:the receipt they SENT ME in the box says it is a 365 day hassle free return policy. The jersey is not customized and was not ordered customized. I'm still awaiting a call from the [redacted] who was supposed to call me within 48 business hours since 4-6-16, which they have not   There is not one thing on the order form that says this jersey is customized. I do not accept their response and still very unhappy on their return policy. I will gladly make a copy of this if you please and can easily fax it. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer was denied a refund for a damaged item due to our 30 day timeframe for returning damaged items.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. As a one-time courtesy, we have issued the customer a full refund and called her to let her know the same.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order has not been shipped as of yet. They reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. The consumer has been contacted via phone with the resolution of refunding half of the purchase and allowing the timeframe for the package to be shipped.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer was initially sent the wrong item. When we tried to
replace the item, it was found to be out of stock.
We are sincerely sorry for the inconvenience this has...

caused
and for the delay in resolution. We have issued the customer a full and
complete refund for her order, in the amount of $59.54, on December 28, 2015,
that will post back to her original form of payment within 2-10 business days.
We also have given the customer a total of $35.00 in [redacted]. We have spoken
to the customer on the phone and explained everything that was done, as well.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have placed three different orders from this company, three different times over the past few months, for three different items, only to never receive at least one of the items ordered, confirmed, and assigned tracking numbers. I have not been notified of the orders not being fulfilled until I reached out and contacted company personally. As a consumer, when I place an order with a company, and that company confirms my purchase, charges my credit/debit card, and then assigns a tracking number for my shipment, I fully expect to receive that shipment of item/items I have purchased in good faith. I do not feel this company is fulfilling its obligations to customers. It states 100% customer satisfaction, however, I do not see that. I am not the only customer complaining about the same circumstances with this company, therefore I feel it is a norm for this company's practices, and not some "glitch" with my orders. Company offered me a "credit" rebate, however, why would anyone waste their time trying to place another order to use this rebate, when they know they are not going to receive their merchandise as ordered, and as proven from my past three orders. When the business contacted me today, 12/09/2016, at 11:19am, I was told they could keep me posted if the company that makes the item ([redacted] shoes) I last tried to order, 11/22/2016, starts production again, they could then notify me of the item's availability. I told the company rep, I ordered the same item in question, ([redacted] shoes) from another company 5 days ago, and received the item yesterday, 12/08/2016. Therefore, I have already received my item and I do not plan to try and place another order  with this company due to the fact they advertise the item to entice customers, and then they do not fulfill the customer's order for the items. A rebate is not a credit...they are two very different entities...a credit is automatically received upon placing a customer order, whereas a rebate leaves the customer paying for an item, then waiting for some of their money spent to be returned by the company, sometimes as long as 6-8 weeks. I do not want to have to contact this company for a rebate credit 8 weeks from now to be told , we do not have a rebate for you due to the rebate being out of stock. Thanks, but no thanks.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account, and see
that you actually received a 25% discount on your order, so 25% was deducted
from your refund for that. Please see a detailed breakdown of the initial
charge and the refund...

information:
Original Order Totals:
Merchandise Total $54.93Shipping Total $0.00Balance Paid by Coupons $13.73 [redacted]Order Total $41.20
Cancel/Refund Values:
Total Merchandise Price $14.99Fan Cash Refunded ($10.00)Discount/Coupon Value $3.75Total Refunded to Credit Card $11.24
The value of $3.75 was deducted from the cost of the item
when you paid, so the total spent on the returned item was $11.24, not $14.99.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We provided the resolution via phone call and
followed up with an e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the return policy. The consumer did reach out to [redacted] to receive a timely resolution.   We sincerely apologize for the...

inconvenience this has caused and for the delay in the resolution. We would like to advise that we have refunded the order total in the amount of $41.18. We would like to advise that a credit in the amount of $25.00 was added to the consumer's account as a courtesy for the inconvenience.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on December 22, 2015 with a guaranteed
delivery of no later than December 24, 2015. Unfortunately the order did not
arrive in time thus leading the...

consumer to reach back out to us for further
assistance. Upon review of the notes on the order, it appears there was a
confusion regarding our holiday promotion and the consumer was falsely promised
a $65.00 refund for the delay with delivery. As the consumer’s order did not
meet the guarantee or it’s free terms and conditions, the refund was rejected.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Although we are not able to issue a full refund
for the order as the consumer had thought, we have processed a 30% refund in
the amount of $45.89 as well as a refund of $15.95 that was paid for shipping
back to the original form of payment on the order. Please be advised it can
take anywhere from 2-10 business days for this money to reflect back in the
consumer’s bank account. We provided this resolution to the consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Monday, October 19, 2016 for multiple items. As the consumer indicated, these items were shipped from two separate locations in two separate...

packages. We do see that one of the packages was processed as normal and refunded to the credit card on file. The second package was refunded back to the account balance in error by our returns processing. We do see, however, that the credit was manually credited back to the consumer on 10/19 per the transaction summary below:   CREDITED Credit Card Type [redacted] Card Number XXXXXXXXXXXX[redacted] Expiration Date 04/2019 Amount 137.26 Order ID # [redacted] Order Description Transaction Date 10/19/2016 09:11:52 EDT Transaction Reference Number [TxRefNum] [redacted]   We also see that an additional credit was issued on 12/11 as a courtesy for the frustration the customer experienced. This refund is detailed below:   CREDITED Credit Card Type Discover Card Number XXXXXXXXXXXX[redacted] Expiration Date 04/2019 Amount 41.01 Order ID # [redacted] Order Description Man Ref for Order of Oct 2015 -- Transaction Date 12/11/2016 18:27:41 EST Transaction Reference Number [TxRefNum] [redacted]     We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We understand how frustrating this was for the consumer and have added a credit of $25 to her account to use towards a future purchase. We understand she is hesitant to shop with us again, but we do hope she will give us another chance after this error.       We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution was not satisfactory. We have spoken with the consumer via email and expressed our apologies as there was confusion with the refund amount and the fact that there were two orders involved in this matter. However, we have provided a $37.32 refund per the consumer's request and we have received a response via email that this was acceptable.   We feel that the issue has been fully resolved at this time and we truly apologize for the inconvenience this has all caused.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and the Revdex.com of Northeast Florida,  Thank you for your response. I am truly sorry that you did not receive my communication on how to log into our site to access your credit. I have copied it below for your convenience and to ensure delivery this time:   Email 05/25/2016 09:51 AM [redacted], Hello [redacted], Thank you for your feedback about your recent experience! We apologize sincerely that we were unable to locate the order containing the item you sent back to us.We thank you for your patience. As a courtesy, I have created an account in your name and added a [redacted] Cash credit of $40. Please log in with the information below, and the credit will automatically deduct from your next order in the final stage of checkout. E-Mail: [redacted] Password: [redacted] Please e-mail me back here once you have placed your new order, and it would be my pleasure to refund your shipping costs as well, after the fact. Please feel free to select and expedited shipping method, as a courtesy. Please let me know if there is anything else I can assist you with and it would be my pleasure to help! Sincerely, [redacted]I hope you find this resolution acceptable. Please let us know if you have any additional concerns and it would be my pleasure to assist further. Sincerely, [redacted]

Hello [redacted] [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the information and found that some of the items in the order didn’t ship within the promised time frame. Our customer also advised would like to return one of the items that they no longer needed. We advised the...

consumer that we would provide a shipping label to return the merchandise and we failed to produce the return label in a timely manner. The consumer had to contact us several times, we were unable to provide a resolution on the first attempt. We also show that you requested the order to be refunded due to the GTGT promotion, however, we failed to refund the order on the first request. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we fully refund the order. We would like to advise that a credit in the amount of $15.00 was added to the consumer's account as a courtesy for the inconvenience.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 23, 2017. However, the consumer’s order was cancelled due to verification issues regarding the payment information submitted at...

checkout. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised the order was cancelled by our [redacted] department due to verification issues. We have provided the consumer with a 25% discount code to honor the original promotion used at checkout.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] Harris and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order for a customized item. The consumer was under the impression that we changed his item once the purchase was made. Our customer service advised him...

such changes cannot be made and the consumer became escalated once told the item could not be returned.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have reached out to the consumer via telephone and advised him he is approved to return the item back to us for a refund as a courtesy.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to his order being delayed and then ultimately cancelled. The consumer
attempted to switch the item...

out with an alternative item, and was advised we
would not honor the sale price of the original item.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We spoke to Mr. [redacted] and were able to
process a replacement for the alternative item at a negotiated discounted price
of $75. The replacement was shipped with an overnight service and was marked as
delivered on 9/1/2015. We provided the resolution via phone.  
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed his order on December 20, 2015 with 3 business day
shipping. With this in place, the order should have been delivered by December
24, 2015 at the latest....

Unfortunately the package was not delivered and missed
Christmas. During this time, we were offering a promotion that guaranteed
delivery by December 24, 2015 or else it’s free. Unfortunately the consumer did
not read the terms and conditions of the promotion and was under the impression
that the entire order total would be refunded for the delay.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Although it was listed that the maximum refund
for this promotion was $65.00, we have processed a full refund for the order at
this time which will post back to the consumers account within 2-10 business
days. We provided this resolution to the consumer via email.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Since [redacted]  provided me back  a refund for the shipping costs as well as 50% off of the merchandise, I do understand, the item cannot be returned as it is customized with the my name and this information is listed on their site as well. I did closed the [redacted] dispute and the refunds have been processed according to [redacted] . They are asking that I allow 2-7 business days for the credit to reflect. Therefore I consider this case closed
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Thursday, October 26, 2017 for a single item that shipped on October 30, 2017. On 11/30 the consumer contacted us regarding returning his item for...

an exchange. As indicated in this complaint, he was advised that we no longer offer exchanges. Instead, we offer the option to return the item for a refund. The consumer attempted to process his return via the online portal, but was having issues that our agent was unable to assist with at the time of the contact. A ticket was created (Ticket # [redacted]) for return instructions to be sent to the consumer so that he may return the item. We understand the wait time for the ticket to be processed can be frustrating and we would like to assure the consumer that we process these requests as quickly as we can, the processing time can take 2-3 business days during the busy holiday season.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have submitted a new Merchandise Return Label to the consumer via e-mail. Additionally, we waived the fee associated with use of our label, so once the return is processed a full refund of the original cost will be issued.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]