Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed an order with us on October 13, 2016 for two items. The shipping expectation on the items was 7 business days due to delays we are experiencing in our...

warehouse facility at this time. Unfortunately, one item ended up being cut due to being out of stock in the inventory. The second item shipped out on 10/29 with a priority overnight shipping service.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. In addition to issuing a full refund – we ask that the consumer keep the item she did receive as our gift for the frustration and inconvenience that was experienced. We have also added a $20 credit to the account – leaving the consumer with a total of $30 towards her next purchase. We understand her hesitancy to order with us again, but we hope she will take advantage of the credit applied. We also welcome her to call directly at the phone number listed below, and we would be happy to waive shipping on her next purchase as well. This resolution was provided via e-mail.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of [redacted],
Upon receiving this complaint, we reviewed the account and show
that the item ordered was a special event item with a ship date of no later
than October 30, 2015. Unfortunately we experienced a delay and the order did
not ship until November 5,...

2015. Once the item was finally received it was not
even comparable to the item the consumer originally ordered.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have processed a full refund
for the incorrect item and issued a $40.00 [redacted] credit that can be used
towards a future purchase with us. We provided this resolution to the consumer
via telephone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we do see that the consumer placed his order for two Atlanta Falcon t-shirts on 10/16, but the order was significantly delayed and then ultimately cancelled.   We are sincerely sorry...

for the inconvenience and confusion this has caused and for the delay in resolution. We processed a new order for the cancelled items, at no cost to the customer. We would like him to have these items as our gift for the delay and inconvenience that was experienced. We provided this resolution by phone, and welcome the consumer to call any time he has additional questions or concerns.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this order. Upon receiving this complaint we escalated the order to our warehouse, and we are currently waiting on a...

response from then regarding the shipment of the item purchased.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for the order, and will attempt to ship it as soon as possible, as a courtesy for the inconvenience. The consumer may keep this item at no cost to her. We attempted to reach her by phone, and did not receive a response. We are hopeful the consumer finds this resolution satisfactory.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the consumer first placed her order on October 3, 2015. The order did leave our
facility on October 5, 2015 via [redacted] tracking number [redacted].
Unfortunately the package was...

never received and the consumer reached out to
our customer service team on December 21, 2015 to report this. Due to our
30-day policy to claim a lost package, the consumers request for a replacement
was denied.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. As a one-time courtesy we have processed a
replacement with next business day shipping as well as issued a $10.00 [redacted]
credit for the inconvenience. We provided this resolution to the consumer via
phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Good Afternoon [redacted] and the Revdex.com of North Florida,   We received this rejection to our complaint resolution. The consumer states the reason she rejected is because she was not credited as promised. We do see that she was fully refunded for her purchase.   Date Amount Type Note User 10/14/2016 11:08 AM ($28.97) Manual Adjustment Escalation Resolution [redacted]   This is the system notation entered by [redacted] as she spoke to Mrs. [redacted] on Friday morning.   Sometimes it can take 2-10 business days for these credits to reflect to the customer’s bank account – depending on the specific policy of the financial institution. We would urge Mrs. [redacted] to reach out to her bank for further information about when she can see this credit posted to her account.   Please let us know if there is anything else we can assist with, and we apologize for any confusion.   Thank you! [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and found
that the customer returned a gift item, and was not issued a refund.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We...

have found that a gift return was handled
incorrectly, and not in a timely manner. The purchaser was refunded back to
their original form of payment on April 11, 2016. Once we discovered that the
recipient, [redacted], has an account with us, we placed the funds for
the returned item into her account. We have called the customer and left a detailed
voice message, along with our direct phone 
number.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted]nd Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the order details and found that the consumer placed her order Friday, December 09, 2016 1:45:38 PM. The order contained 2 items, and a Next Business Day service was applied to the purchase. The...

order was placed at a time that would allow it very little chance to ship out the same day. We do understand that this may have been unclear at the time of purchase and we are actively working on a fix for this issue on our site. Most items need at least 24 hours processing time, and some even more. These items are intended to be described as such on the item’s description page and we are truly sorry that it was not shown on this one.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution.  As a courtesy we have processed a complete refund for the entire order, including the shorts that were shipped. We ask that the consumer keep it as our gift for the frustration this has caused. We are so sorry to have fallen short of our expectation.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
 From: [redacted] <[redacted]>Date: Mon, Mar 13, 2017 at 9:09 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: Revdex.com <[email protected]>The information provided by this company is not correct.  I didn't receive a call from this company.  I did however receive a call, like many devious companies do frequently and I finally picked up.  When I did the person on the phone wouldn't give their name or the company they were with, so this is not what this lady told you in the report.  They are obviously used to getting these complaints.  This company is devious and should be shut down.  Now, I don't want compensation, I want them to pay you for lying to you.  I'm just fed up with them overall and I'm sick of this freedom that people have in this country, because obviously they abuse it regularly.*. [redacted]Very unhappy customer

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We can confirm the items have since been shipped and delivered. The consumer has been fully refunded for the purchase and is not required to return any items received. The consumer contacted us by phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com,We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a refund back to the original form of payment that was used on the order and we have placed the same amount into the customer's online account.Those funds can only be used on our website and cannot be used for shipping, gift cards, or gift certificates.Sincerely,[redacted]

Upon receiving this complaint, we reviewed the account and have confirmed that the consumer purchased a customized item for a current player, thus causing a price difference. There were multiple contacts in regards to receiving a credit to match the non-customized jersey prices and it was...

not successfully completed. When a standard, in stock jersey isn’t available, we also stock the custom jerseys as an alternate option for purchasing at all times. There is a price difference since we make the jerseys in our own Fulfillment Center. We have forwarded this information to the appropriate team for further research.
 
We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that the order has been credited the requested amount of $59.88 as a courtesy due to the frustration and inconvenience caused by this situation. For the inconvenience, we have provided a total of $20 Fan Cash to your account. We provided the resolution via email.
 
We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and discovered that the consumer placed an order for a gift certificate on October 9, 2017. However when the order was placed there was system error, which resulted in delay of payment to...

process the order. The order was not authorized for payment until November 6, 2017. When the consumer contacted [redacted], the issue was not located and resolved within a timely manner.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have cancelled the order and processed a full refund back to the original form of payment used at checkout. The refund was issued in the amount of $25.00 and we ask that the consumer allows 2-7 business days for the refund to post. The consumer has been contacted by phone and left a message advising the error which caused the delay and that a full refund has been processed. We have also emailed the consumer the information above.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that we donated to charity, a customized item that the customer returned.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution....

Unfortunately, customized items are not
returnable. However, since this was a gift return, we have issued a refund, in
the form of store credit, to the client, not the purchaser. We have sent the
client an email containing this information and the information needed to
access her store credit.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the defective item received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay. Due to the item being shipped from the vendor, the resolution was not provided within a timely manner. However, we can confirm the return label was provided and the item is in transit back to the vendor. To avoid further wait, the consumer has been refunded as of October 11, 2017 and we ask that the consumer allow 2-7 business days for that credit to reflect.   We have contacted the consumer by phone to advise of this information and left a voicemail. We have also sent an email with this information and a 15% coupon code to be used on a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding the refund she was
issued for the shirt she returned. The item was included in an order that
included 3 items total and paid for with a mix of store credit, coupon, and credit
card....

When the item was returned, our system did not properly allocate funds
from the returned item to the credit card and instead returned the money to the
consumer’s account balance. The consumer then reached out to our service center
and was not able to have her issue properly heard or resolved.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited at this time. For the inconvenience, we have provided a total of
$20 Promo Credit to your account. We provided the resolution via phone.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
Sarah [redacted]
Senior Fan Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon
receiving this complaint, we reviewed the account and show that the consumer
has contacted our customer service team on numerous occasions regarding issues
with three of her most recent orders with us. We see that there were concerns...

regarding
price matching for orders [redacted] and [redacted]
and additional concerns regarding our return policy and time frame for order [redacted].
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have issued an overall refund
of $30.00 for the price match discrepancy and waived the cost of our return
label fee so the consumer may send her item(s) back at no cost to herself. The
consumer has also been provided with our direct contact information for any
future questions or concerns that she may have.  We provided this resolution to the consumer
via email.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on 10/13/2016. Our records do indicate that the item has a 7-Day shipping window, due to unfortunate and unexpected delays in our warehouse facility –...

caused by a system upgrade that did not go as planned, and followed almost immediately by a severe weather event. We completely understand the frustration this has cause, and are truly sorry for this poor experience. According to our systems the package was shipped on 10/20 as indicated by the consumer – and it was marked as delivered on 10/27/16 at 10:59 AM.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a credit back to the original method of payment for the amount of $15. This is 50% of the original value of the order. We are truly sorry again for causing the consumer to not have a gift such an important and meaningful event as her [redacted]s birthday. We understand the upset this has caused, and we hope that the resolution we have offered will be satisfactory. However, if there is anything else we can do, we welcome the customer to reach out via the phone number listed below.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
We are sincerely sorry for the
inconvenience this has caused and for the delay in resolution. We understand
that the customer is not happy with our resolution. Unfortunately, since we do
not have the item available at this time, there is no way that we can replace
it. We have given merchandise credit and issued a full and complete refund for
the order. We have contacted the customer and gave him our contact information
so he can place any future orders through us. That way he can get more
personalized service.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]