Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on 10/13/2016. Our records do indicate that the item has a 7-Day shipping window, due to unfortunate and unexpected delays in our warehouse facility –...

caused by a system upgrade that did not go as planned, and followed almost immediately by a severe weather event. We completely understand the frustration this has cause, and are truly sorry for this poor experience. According to our systems the package was shipped on 10/20 as indicated by the consumer – and it was marked as delivered on 10/27/16 at 10:59 AM.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a credit back to the original method of payment for the amount of $15. This is 50% of the original value of the order. We are truly sorry again for causing the consumer to not have a gift such an important and meaningful event as her [redacted]s birthday. We understand the upset this has caused, and we hope that the resolution we have offered will be satisfactory. However, if there is anything else we can do, we welcome the customer to reach out via the phone number listed below.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
We are sincerely sorry for the
inconvenience this has caused and for the delay in resolution. We understand
that the customer is not happy with our resolution. Unfortunately, since we do
not have the item available at this time, there is no way that we can replace
it. We have given merchandise credit and issued a full and complete refund for
the order. We have contacted the customer and gave him our contact information
so he can place any future orders through us. That way he can get more
personalized service.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the item received was not shipped within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. We can confirm the purchase has been fully refunded as of November 17, 2016 per the consumer's request. Since the consumer has already received a refund, we wanted to reach out and apologize immensely for the troubles they have encountered. A credit has been provided for use towards a future purchase. The consumer contacted us by phone.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed their order on Monday, March 06, 2017 for two items. One of the items qualified for our Guaranteed To Get There (GTGT) promotion, but the other did not. The...

item was guaranteed to get there by 3/11 or it is Free*. Both items were delivered late (one on 3/12, and the other on 3/13). When the consumer contacted us regarding this issue, he was told that the items did not qualify and he was given a [redacted] credit as a courtesy appeasement. The consumer then escalated to a [redacted], and it was determined that one of the items did qualify ([redacted]      Men's Colosseum White/[redacted] 3/4-Sleeve Raglan T-Shirt) and a refund was issued for that item.  We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. The total refunds issued on this order were equal to $32.95, which is the cost of the qualifying item + $2.96 for shipping costs paid. Additionally a [redacted] credit of $15 was applied to the account. As an additional courtesy due to the continued frustration and subsequent Revdex.com complaint, we have now added another $20 credit to the account to be used towards a future purchase. This leaves a total credit of $37.60 for a future order.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details of the package's delivery timeframe. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay. Due to the order being placed September 27, 2017, the ship date in our system showed as September 28, 2017, therefore, the delivery with two business day shipping was set for October 2, 2017. Unfortunately, weekends are not counted as business days. The package was processed from our warehouse in the evening of September 27, 2017, however, the ship date was September 28, 2017 when it began transit.   For this inconvenience, the consumer has been provided a refund of shipping costs. We have contacted the consumer by phone to advise of this information and left a voicemail. We have also sent an email with this information and a 15% coupon code to be used on a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order December 17, 2017. The order was placed using our Guaranteed To Get There Promotion, however when the package was shipped it was sent with...

the incorrect shipping method. The consumer reached out to [redacted] and was misinformed on when the package will be delivered.                                         ...⇄ We are sincerely sorry for the inconvenience this has caused and for the delay. We have reached out to the fan by email and apologized for any inconvenience caused. We confirmed the consumer was fully refunded for the order in the amount of $57.58. We ask that the consumer allows 2-7 business days for the refund to post back to the original form of payment used at checkout. We also offered to send the consumer a free item for the frustration caused and the misinformation provided.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the order details and see that the order was placed on Friday, November 11, 2016 for two items. The total value of the merchandise was $95.98 (not including shipping) and the consumer applied a 25% off...

coupon (AGENT) to the order that reduced the cost by $24 even. With the shipping included, the total price of this order was $71.98. Unfortunately, at the time of shipment, it was found that the [redacted] Performance Polo XL was out of stock and could not be fulfilled. Due to the coupon being added to the whole order at check out, the value of the item was reduced by $15, and the value of the item refunded was $44.99. This refund was issued on 11/16/2016, as we advised when she contacted us about her order.  We are sincerely sorry for the inconvenience this has caused and for the delay in resolution.  We understand that it is possible the refund was overlooked on her statement as she was expecting it to be a different value. However, we have included the confirmation of the credit below. If the credit cannot be located in the consumer’s bank statement, we urge her to contact her bank immediately as they now have control of the funds and the ability to deposit them into her account.  CREDIT ISSUED NOVEMBER 16, 2016 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Request ID [redacted] Merchant Reference Number [redacted] Date Nov 16 2016 05:29:38 PM Applications Credit Card Credit [redacted] $$44.99 [redacted] We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
found that the customer contacted us regarding a wrong item he received. At the
time of his contact, the item he originally purchased was out of stock and the
customer was advised...

to return the one he received for a full refund. He then
contacted us on 11/21 and let us know he had put the item in the mail that day,
and requested we refund him. Unfortunately, our return policy does require the
item to be received and processed before a refund is issued. According to the
return tracking information, the item was delivered to our warehouse on 12/3
and the refund was issued at the customer’s request on 12/5.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We attempted to advise the customer of his
refund being issued via phone; however he was not interested in speaking with
us and repeatedly disconnected our calls. We do feel we resolved this matter to
the best of our ability, and would like to remind the consumer that our returns
processing time can sometimes take up to 20 business days, especially during
the winter months. We do apologize for any frustration this has caused.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
 
Sincerely,
 
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found the wrong item was received.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. I have called and spoke with the customer regarding...

this issue. I have advised to contact us once item has been returned and a proactive refund will be issued for the customer since the correct item is no longer available.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we do see that the consumer placed his order on October 17th, 2016 for 3 items, an order value of $311.96. At the time the order was placed, there was a shipping expectation of...

“within 2 business days” for the items to ship. We did miss this expectation by several days, and the order did not ship until 11/10 instead. We show the package was delivered on Monday, 11/15. One item was cut from the order (a set of gloves) and the remaining two items were included in the package (a jersey and a hoodie).   We are sincerely sorry for the inconvenience and confusion this has caused and for the delay in resolution. We do see that a refund was issued for the cut item, as well as appeasement credits in the amount of $5.99, $31.20, and $62.39. We will be happy to refund the remainder of the order once the items that were delivered are returned. Unfortunately, we are not able to accommodate an additional refund of $20, as we can only refund money that was paid to us. Any other credits would have to be in the form of store credit to be used on a future purchase. We apologize sincerely for any frustration this may cause.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 28, 2017. The consumer purchased a customized hoodie that was set to be shipped by December 4, 2017. However, the order became delayed...

due to production issues in the fulfillment center. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email, advising the package shipped on December 11, 2017 and was delivered on December 19, 2017. We also provided the consumer with a 15% refund in the amount of $11.54. The refund was sent back to the original form of payment used at checkout and we ask the consumer allows 2-7 business days for the refund to post.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the shopping experience overall. The consumer made a purchase with our company that we canceled. The order was canceled due to the item...

was no longer in stock. The consumer did reach out to [redacted] to receive a timely resolution. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that the amount of the canceled item has been added to the consumer's store account. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the price match request. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay. We are unsure as to why this could not be honored, however, we do see the consumer spoke with a [redacted] on December 2, 2017 who has noted the price match will be honored. We contacted the consumer by phone and left a message confirming this information.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and understand that the refund has not been received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay in resolution. We have confirmed the refund of the entire purchase has been processed as of December 2, 2016 and would have reflected within 10 business days of the refund date. We have provided a refund transaction ID number for each refund that can be provided to the bank or financial institution to confirm the refund was received. The consumer has been contacted via email with the confirmation number.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me even. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that we had to cancel the customer’s order as we do not have the item
ordered in stock at this time.
We are sincerely sorry for the inconvenience this has caused
and for the delay in...

resolution. Unfortunately, since the item ordered was a
special event item, and now out of stock, we cannot honor the customer’s
request of a replacement. The item comes from the manufacturer and they only
make a certain amount. Once they are gone, we do not re-stock them. We have
called this customer to let him know we cannot replace the item and informed
him of the extra [redacted].
We have issued the customer a refund on December 1, 2015, in
the amount of $225.31, that will post back to his credit card within 10
business days. We have also given the customer an additional $20.00 in Fan
Cash, for a total of $30.00 in [redacted], for the inconvenience.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that expedited shipping was selected, however, due to the package being shipped prior to the ship date, the method was downgraded to still be delivered within the timeframe.   We are...

sincerely sorry for the inconvenience this has caused and for the delay in resolution. The consumer has been refunded their shipping charges and has been provided a credit towards a future purchase. A voicemail has been left and an email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]