Handy Technologies, Inc.

I'm a handy professional and they do not care bout their professionals. The customers are lying to Handy about their homes and houses they tell handy they have two bedrooms but when we the professionals get there there is always more they want done and when we can't comply they give us hortiblebratings

Review: I paid for this service on their website by an automatic monthly debit card payment. When my debit card was stolen and I had to cancel the card, the company contacted me to let me know that I needed to update my credit card information. I emailed them several times and then called them to let them know that I was waiting for a new debit card in the mail. They continued to send me 2 emails a day to remind me to update my credit card information. 22 emails later, when I finally received my new debit card, I decided to cancel the service just out of sheer annoyance. I realize the emails were sent by an automatic system but I asked them to please stop. The reps that I spoke to on the phone had no idea what to do since they were clearly speaking from a generic call center. For me, the daily emails are no different than harassing phone calls. I cancelled the service 3X by email, and yet I still receive the daily 2 emails telling me to give them my credit card information. I don't think I owe them any money for past services, but if I do, they have not sent me an invoice. I'm not sure how to make this stop.Desired Settlement: I would like them to remove me from their email list and cancel my account for good. If I owe a balance, I'm happy to pay it, but they need to send me an invoice.

Business

Response:

Hi [redacted],We have been in touch with you regarding reaching out to our Payments team so that this invoicing process can proceed and resolve. We have copied them on this concern and they will reach out and handle your case. Best,Team Handy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have still not received a response from their payment department as to how to make a payment that does not entail leaving my credit card information on their website. I have no reason to believe they have cancelled my account since I still get daily emails that suggest I am still in their database as an active customer. Please see the screen shots I have attached. I have offered to leave my credit card information on the phone and have also offered to send a check which in both cases I was told that there were no capabilities for these types of payment methods. This shouldn't be complicated. I owe $57 for a cleaning service that I will happily pay them for. I am just not updating any account information on their website as I believe it is not secure, and that they do not have the proper staffing to manage these accounts.I've attached screen shots of my daily emails, and have also attached documentation of all of my communications with different staff members.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

At this point, the only payment that we are willing to accept is through a credit card via our website. Until that point we will not be removing the customer's information from our system. For any emails that the customer is receiving other than the payment information they can select unsubscribe from the bottom of any email to discontinue sending.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company makes it impossible for anyone with security issues on their credit card to make alternate payment arrangements. My bank advised me to no longer leave credit card information on websites that I don't trust - and this one I certainly DO NOT TRUST. I have yet to speak to an actual supervisor or anyone in charge of this service. I have only reached call centers with people reading from scripts.I will continue to try and resolve this another way than giving over my credit card information on their website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have used the handy.com app for cleanings two times and was satisfied the first two. However, the third time the cleaner arrived he had to leave due to him having a personal emergency. I had told him to go and handle this..he would be able to come back the following day to provide service. My credit card was charged the $58.00. He never came back the following day to clean. I reached out to the company (2 times!) for either a new cleaner (giving them an opportunity) or a refund for a service I never received. They replied saying the GPS showed the cleaner at my house and this is a problem. He never came in to clean and if he sat around the neighborhood then that is even worse. I just want a refund. Their website guarantees 100% satisfaction.Desired Settlement: I want a full refund and in the future they need to ensure their promises to customers. They also need to accurately monitor their staff.

Business

Response:

We took a look at this booking and we have decided to refund the $58 requested. That will be processed in 2-3 business days.

Review: On August **, I spoke with a Handy customer service representative about a booking that I had to cancel at the last minute. I asked if an exception could be made to the 2 hour no-cancellation rule. I was informed that they were unable to help.

At that point, I immediately replied and asked that my account be closed and all future bookings cancelled. That's the only way to cancel all future bookings with Handy -- you cannot do this within the app yourself, which is ridiculous.

My email requesting cancellation was not acknowledged and my account remained open. A week later, even though I had asked for the account to be closed, I was billed again for another cleaning (which I cancelled, because I was not interested in using their service anymore).

I contacted customer service again asking that this latest charge be reversed, but that request has not been fulfilled.Desired Settlement: Handy should refund the $75 that they charged me for the most recently booking on August [redacted] because I had already asked that my account be cancelled prior to this booking. I'm only being billed because they failed to close my account in time.

Business

Response:

Hi [redacted],We're so sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused you. We've gone ahead and refunded $75 to your card. You'll receive it in 3 to 5 business days. As well, we've double checked and see all future bookings have been canceled and your recurring service has been deactivated. Best,Dinis

Review: I used Handybook to have a cleaning person come in to my home. She smelled strongly of smoke and my home smelled like smoke when she left. She did not clean anything. It appears she mainly just moved things around and swept the floor. The toilet had not been cleaned and everything smelled weird like she had used dirty water to wipe the surfaces. The counters were crusty like she had used a wet towel to wipe them but no cleaning product and then the dust had dried in clumps. It was a terrible job. I called the company and requested a refund. I had a 58 dollar credit on my account from a previously canceled service by them. I paid the 17 dollar difference on top of that credit for this woman to come in. That is a total of 75 dollars. After I sat on hold for 25 minutes the system hung up on me. I sat on hold for 25 more minutes with a hang up and finally got someone on the phone on my third attempt. I also sent an email detailing my issue with the service. The woman I spoke to assured me I would be refunded the 75 dollars to my credit card not a credit on their system. I received a credit of 17 dollars on my credit card the next day and a credit of 35 dollars to my Handybook account. That doesn't even add up to the amount I paid in the first place! I would like a refund of 58 dollars to total the 75 that they owed to me. I have been calling and unable to get through for weeks and I've sent several emails to no avail. Because of their terrible service, difficulty in getting in touch with them, and their lack of follow through on what they promised to do in order to resolve my issue I felt they needed to be reported.Desired Settlement: I would like a refund and I would like others to be made aware that despite their advertising that they provide top notch customer service, they're available 24 hours a day, and that they are an easy solution they are in fact difficult to deal with, their systems are flawed, and they do not provide a quality service.

Consumer

Response:

Handybook has refunded the rest of my money. It took several more hours of phone calls, hold time, and effort on my part though. I really honestly recommend the Revdex.com keeps a close eye on these scam artists. Thank you for your help. I really think that telling them I filed a Revdex.com complaint caused them to finally take action. I appreciate it.

At this time, my complaint, ID [redacted] regarding Handybook, Inc. has been resolved.

Sincerely,

Review: On April **, 2015 Handy erroneously charged my checking account for (3) three unauthorized transactions in the amounts of $232, $188, and $25. When I contacted the company, they apologized and assured me my refund would post to my banking account within 3-5. As of May [redacted], I still have not received my refunds and despite almost daily contact via phone and e-mail my case has not been satisfactorily resolved. The company representatives have been slow in responding to my concerns and when someone does contact me they simply regurgitate the same useless information. They have attempted to pass off the problem to [redacted]/my banking institution, which I have contacted on two separate occasions only to be told that it is not a [redacted]/banking issue, that the problem must be referred back to Handy.Desired Settlement: I want my debit card/checking account fully refunded.

Business

Response:

Hello,It appears that the charges of $232 $203 and $188 were all refunded back in April. If there is any contesting of charges through your credit card company, these refunds will not be able to process. However as of today. All double charges have been refunded.

Review: I recently had one of my TV's mounted by a handy professional. Around day 3, I noticed that the TV mount had become loose from the wall. I called Handy on Sunday March [redacted], 2015, assuming they would send someone out to fix it. A person on the other end of the phone said they would book it for Tuesday at 1pm, and said nothing about price. On the morning of March [redacted], 2015, I got a call asking to confirm my appointment. I then look online and they are charging me $120 to fix the TV mount they messed up. I then called to have this corrected, but they only could offer me a $60 credit towards my appointment, and that was only if I wanted to use Handy again. I requested a refund for the $120 for the new appointment, which they angrily offered.Desired Settlement: I want a full refund for the original amount, since the TV is not mounted correctly. I do not want in store credit. I will find some other company to fix it, since you guys are not capable of standing behind your product.

Business

Response:

We provided another Handyman to go to this customers home on 3/** who fixed the issue with the mounting. Due to this, we will not be providing a refund for the initial booking.

Review: I have been charged several times for services that I do not want or they do not provide. It is impossible to contact any live person by phone to resolve these issues.

Business

Response:

Hi [redacted], We apologize for the inconvenience and any frustration caused trying to contact us. We've refunded your card for $108 at this time. You can expect to receive it in 3 to 5 business days. If you need to contact us please use our help center at [redacted]. Best, Dinis

Review: August - special rate $8 to clean apartment, and book recurring monthly visits. Person used window cleaner on wood furniture; ruined the furniture.Did not clean most of the bathroom and kitchen. I called and complained. They gave me credit; said they would cancel future appointments.September ** - person comes to clean. Told them I cancelled. Company billed me $ 58 ([redacted]), despite my (1) cancelling recurring visits in August (2) telling person who came to clean that I did not make the appointment. I called [redacted] to dispute charge. It is still on my bill.Today - October [redacted] - they still have not credited. Called company @ ###-###-####. (fyi - background noise is so loud, she had to ask me to repeat what I was saying) Person said I never cancelled recurring visits; complaint had to be "escalated to refunds". I asked for supervisor; she had to see if one was available. I told her I was calling Revdex.com.Desired Settlement: I want a credit for $58.I want all future visits cancelled.I want my ruined antique wood furniture fixed.I want a written record made about this company so no one else has their antique furniture ruined by a stupid person.

Business

Response:

Hi [redacted], We're very sorry to hear about this and apologize for the inconvenience and frustration this has caused you. Checking your account I do see all future bookings have been canceled and the recurring cycle on your account has been deactivated. Unfortunately the charge for your September [redacted] bookings is nonrefundable per our cancellation policy. We do not have record of you canceling your service prior to that booking. We also send 7 day reminder emails and 24 hour secondary reminder emails for all upcoming bookings with us. This gives you ample time to cancel any unwanted bookings and avoid an additional fees. If you need further assistance you can contact us using our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As per the other email that I received, both September and October charges are supposed to be removed. In addition, there should be NO late fee charged, as I was told there would be when I called to complain about the October charge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want the following to be added to the record of complaint I filed against this company:Continuing service was cancelled in August. They did not do it; that is why I was charged in September. Why would I re-book them to clean when the person they sent ruined my wood furniture by cleaning it with window cleaner? Rhetorical question.I complained in September; they said they would cancel further bookings. They still did not cancel it. I was billed again in October.This is not a "waving of fee." The service should have been cancelled in August as I originally requested. They charged me (twice) for services that were not requested, they should not have charged me a fee, they should not be "waiving a fee".[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted], We understand your frustration and are truly sorry that your service was not cancelled upon initial request. If you need further assistance feel free to contact us using our help center [redacted]. Best, Dinis

Review: Today, Friday, I signed up with Handy to have some electrical work done on my tiny house on Tuesday. I was initially impressed with the simplicity of the website and the amount they charge. However, I found it was too good to be true after I stumbled onto some reviews of Handy on the [redacted] app store when I was prompted to download the Handy app. Just about every single one was negative and said that it was a scam. Feeling very nervous about the situation, I decided to cancel. This was still Friday. I went to the Handy website, found the cancel option, and cancelled. I was then redirected to my Handy account and the amount I was charged, $362, was credited to my Handy account and not to my credit card. I was flabbergasted. I then started to look for a customer service number to talk to someone only to find out that there isn't one. I then googled for some sort of contact info and found an email address. I then emailed them and then received an automated return message stating that they no longer us that email and that I should go to the help section of the website which has no contact information! They make it impossible for you to contact them. I then looked them up on the Revdex.com and found all of the terrible reviews here. There phone number was listed but when I called them I was lead through an automated phone service that never connected me with anyone. I want my money back. The Handy site says nothing about giving credits instead of full refunds. In fact, it says the complete opposite. This is a deceptive business. $362 is a lot of money for me. Give me my money back, Handy!!!Desired Settlement: I want a full refund back to my credit card!

Consumer

Response:

My complaint appears to have been resolved. I spent several hours searching for Handy's contact information on their site, [redacted], the Revdex.com, and finally my credit card company. I wasted about half of my work day and it put me behind with my clients. Luckily, a customer service agent with my credit card company had a resource for finding the contact information for companies that make it hard to get in touch with them. It turns out that it was the same number that the Revdex.com had on file. Except the first couple of times I tried that number, the Handy automated phone system would drop my call before putting me in touch with a human being. However, the resource that my credit card company used also indicted that you have to press a very specific number combination to navigate their phone system in order to talk to someone. I finally was able to talk to a representative of Handy and get them to refund my credit card. (They were kind of rude.) That being said, my credit card number is still in their system because they don't provide an option to delete it from my profile. So I need to call them again to get them to delete it. So again, major fail on Handy's part. This is the worst company I've ever dealt with!

Sincerely,

P.S. I would include Handy in the CC field of this email, but what do you know? They don't provide an email address to contact them at!

Review: First I must say it's more of an ethical and moral issue.

The service is professional and arrives on timely manner and does the job it is supposed to.

The service professionals I got are kind and honest people.

But the problem aroused when needing to cancel the regular subscription. While the option exists it is deliberately hidden and finding it is more like trying to find Waldo.

As for me it was an easy process but I know it will be a frustrating one for many others. After canceling the service of course I had to endure all the trouble of dodging "oops, we missed up" page to cancel the email subscription.

I tried to search for a customer service phone number or an email, of course there are non listed anywhere to easily be found.

Now all I need is my information and credit card data to be wiped completely from the servers of such an unethical management process of conducting a business.Desired Settlement: As identity theft is a serious issue, I need all my data wiped out from your server.

Business

Response:

Hi [redacted]We're very sorry for any inconvenience or frustration caused trying to contact us and appreciate your feedback regarding our service. We've deactivated your account. If you're signed in on any devices you'll need to sign out to complete the process. We've also requested for your credit card information to be removed. This typically takes 1 to 2 days. If you need help with anything else feel free to contact us using [redacted].Best,

Review: On multiple occasions, cleaners have no-showed, causing a disruption as we have to leave the house with our dogs (so as to not have them disrupting a cleaner) only to have to wrestle with customer service to rebook. All that is offered is a free hour on your next booking - my time is worth more than that, after waiting around for three hours only to have no one show up.

Finally, a person did show up, the day after the no-show. What is disconcerting is that she had the same phone number as the person who we had initially booked. She showed up on time, but took 5 hours (we booked 3), essentially locking us out of our house. When she was finished, we noticed that (a) she never vacuumed (b) she only cleaned one of the two bedrooms (what was she doing in 5 hours - the house wasn't that messy) and (c) she did not clean under the bed, even though we had asked this specifically in our request.

Additionally, my wedding ring ($300), which was left at home, was not relocated despite searching through all of the trash. I called Handy immediately but did not want to escalate until I searched everywhere, and by then had passed the statue of limitations. I do not think it would have been stolen, but since a haphazard job was done it may have been misplaced or gone missing or tossed out (when I went through the trash to try to find it, I found electronics, electronic accessories like headphones, and money all in there - literally, the cleaner threw away stuff like that, none of which had been on the floor!)

I am so disgusted by the ineptitude and service provided by this company. I have yet to have a decent or even passable cleaning experience. If the cleaner has shown up, then they do a poor job; or they don't show up at all. I do not understand what training they do as responsibility, reliability, and work ethic seem to be lacking with their employees.Desired Settlement: Replacement of wedding band. Refund for services rendered.

Business

Response:

Hello there, we have gone ahead and refunded the $29 requested due to the low quality cleaning. As previously mentioned we are not going to be able to proceed with the claim for the wedding ring given the time that has elapsed, it is very difficult or impossible to ascertain that any loss was a direct result of the professional's presence and actions. Thank you.

Review: I purchased a [redacted] for a Handy Home Cleaning service in August or September of 2014 to have my house cleaned at the end of September as I was moving out and wanted that extra cleaning touch. Once I purchased the [redacted], I had to schedule my appointment time which I scheduled for Tuesday, September [redacted] from 4p-6p as the cleaning was good for a 2 hour cleaning session. On September [redacted] @ 2:01 pm, I received a text message (not a call and I still have the text message) that read "Apologies, there was a last minute issue with your scheduled Handy appointment today and we are unable to to send a cleaning professional at this time. You will need to reschedule for another day. Please check email for further instructions. I called them immediately when I got this text message and explained the situation and that I didn't have another day and that I would prefer a refund in the amount of $35. She said that would be no problem. I requested it be mailed to my new address. They said that was no problem. A month later, no refund. I called again and they said they didn't know what happened but that they would let a senior manager know and send out the refund. Two-three months later, still no refund. I called again and they said they had issued the check and sent it to my old address (which I still should have received as I had my mail forwarded). They said they would have to stop payment on that check and issue a new one to the correct address I provided. Granted, I never received the check even though all my mail has been forwarded. Now, 6 months later, I still have not received the refund. Very, very sad. I decided to call the company right now as I typed this message and after being on hold, someone by the name of DJ just answered and said all billing/payment issues can only be emailed now and gave me the email address [redacted]. I asked if this was new and he said yes. I said thank you and hung up. Poor, poor service.Desired Settlement: I would like the $35 refund. Free house cleaning in addition would be nice for all of what I have had to deal with.

Business

Response:

We apologize about the issues in sending this refund check. We have updated your address information in our system and we have resent your check. We apologize for any inconvenience that this has caused.

Review: I have tried to cancel a recurring service and cancel my account several times but the company will not allow me to cancel. There is no one that answers their phone number ###-###-####. They are in effect holding my account hostage and attempting to charge my credit card after I have requested to cancel my account. This business is fraudulent and needs to be shut down. Furthermore, I do not understand how New York allows an international company to operate its headquarters in New York City without a functioning customer support call center.Desired Settlement: I want my recurring service cancelled and I want my account cancelled immediately. I also want my personal and credit card information to be deleted from their servers.

Business

Response:

Hi [redacted], We apologize for any inconvenience and frustration caused trying to cancel your service with us. We do provide you with a way to cancel your service with us directly in your profile page. Regarding your request to cancel your account you would need to contact us through our help center [redacted]. Your service has been canceled and your account has been deactivated. If you're signed in on any devices please sign out to complete the process. As well we've requested for your billing information to be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance, please visit our help center. Best, Dinis

Review: I recently booked a home cleaning service for $35. When I change my mind I was only offered $35 credit bI was not offered a refund instead I was offered credits since I did not want the service I tried to reschedule they charge me another $35. They have refused to return my money and I do not except this charge since it was not approved and the service was not performed. The company has refused to listen to my complaints and refuses to return my moneyDesired Settlement: I only want my $70 refunded.

Business

Response:

Hi [redacted], We apologize for the inconvenience and any frustration caused by this issue. Checking your account we see you reached out to us on Facebook and got this matter resolved. You were refunded today November [redacted] for $70. You can expect to receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: I was erroneously billed for a prescheduled cleaning service that was prescheduled back in July 2015 and was CANCELLED back in July 2015. I called on Monday September [redacted], 2015 to tell customer service that the scheduled booking for Tuesday Sept. [redacted] was a mistake on their part. This reoccuring booking was cancelled back in July. They only refunded me back for the booking, but charged me a late cancellation fee of $15.00, even though this was THEIR error, not mine.Desired Settlement: I would like a refund of $15.00 that was erroneously charged to me.

Business

Response:

Hi [redacted],We're sorry for any inconvenience caused. Checking your account we do see that you signed up for service on July [redacted] for a July [redacted] booking. Every 4 weeks was the frequency chosen. We see you contact us to move your August [redacted] booking to September [redacted] due to you being out of town. Per our cancellation policy since you canceled your September [redacted] booking within 24 hours of the scheduled date and time the $15 fee is nonrefundable. You can cancel your service anytime directly in your profile page. You can also cancel any unwanted bookings directly in your bookings page. If you need further assistance please visit our help center [redacted]. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although I don't agree with your response, I got my refund. So as far as I am concerned the matter is closed. I will never use your business again and I will advise others not to use your business as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, If you need further assistance with anything feel free to visit our help center [redacted] Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Multiple times Handy has promised me $76 in credits for the failure of one of their cleaning professionals to show up as promised. Below I have posted copies of emails from Handy. At times they say they gave me the credit, but that never occurred, as you can see by the final email. Handy has never actually provided me with the credits promised. Each time I reach out to Handy to follow-up on the emails below, they either send me an email that results in no action or they ignore me. The last email that I sent in response to the email from Donna received no response at all. Their customer service is poor. I would like my $76 in credits or an explanation for why I have not received the credits. Below are the emails Handy has sent to me.

Hey [redacted] ,

$76 in credits were added to your Handy account. You can see your current credit balance on your profile page.

Credits will be applied the next time you’re charged, either when making a new booking or when an upcoming booking is billed.

Thanks,

The Handy Team

Handy.com

Hi [redacted],

I hope you're doing well. I'm so sorry to hear that your recent booking didn't go as planned and regret any inconvenience or frustration that this experience has caused you. We strive to provide you with the best possible service and when your expectations aren't met it’s important for us to know. We want to ensure that this doesn't happen to you or any other customers in the future.

It is entirely unacceptable that the professional didn't show up to your appointment. I have made sure that they cannot claim any future jobs on your account and will be following up with the operations team in your area to ensure that the correct measures are taken in regard to their lack of professionalism. This will ensure that we get someone different and more qualified out to you in the future.

I have refunded you in the form of credits to your Handy account. This will allow you to place another booking at no additional cost to you. If you would like, we can refund your card the full amount you paid for the booking as well. Please let us know how you would like to proceed.

Best regards,

Zach

Hi [redacted],

I hope you're doing well. I'm so sorry to hear that your recent booking didn't go as planned and regret any inconvenience or frustration that this experience has caused you. We strive to provide you with the best possible service and when your expectations aren't met it’s important for us to know. We want to ensure that this doesn't happen to you or any other customers in the future.

It is entirely unacceptable that the professional didn't show up to your appointment. I have made sure that they cannot claim any future jobs on your account and will be following up with the operations team in your area to ensure that the correct measures are taken in regard to their lack of professionalism. This will ensure that we get someone different and more qualified out to you in the future.

I have refunded you for the full cost of the booking. You can expect a confirmation email and for these funds to post to your credit card in 3-5 business days. Additionally, I have credited your account for a free hour of cleaning. This will be automatically applied to your next appointment, currently scheduled for September [redacted] at 2:00.

Your business is important to us and I hope that you’ll give us a chance to better serve you in the future. Please let us know if you need further assistance.

Best regards,

Marissa

Hi [redacted],

Thank you for contacting Handy regarding your credit for $76.00

It was issued on Sept. **, I haven't found what it was applied to. I am forwarding your email and my investigation to our Refunds Team and requesting they reissue a credit to your Handy account in the amount of $76.00

Please let us know if you need further assistance.

Best,

DonnaDesired Settlement: I just want my $76 in credits, plain and simple. It isn't that hard. Give me the credit and the issue with resolved.

Business

Response:

Hi [redacted], We're very sorry for the mix up here and for the poor service you received from us. Checking your account you were initially given credit of $76 until it was later determined that the professional was there waited for an hour and left per policy. The credit was then reversed. We've added $76 in credits to your account. You can use this credit towards any future booking with us. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I dispute Handy's claim that the professional showed up and waited for an hour. I was at home and I even texted the professional and received no response. I probably have records of those texts demonstrating that the professional never responded. The claim that the professional showed up and waited is false.

Sincerely,

Review: I scheduled a handyman to repair my toilet for June **, 2015. The handyman appeared to have fixed the toilet, but a few days after the repair, the toilet was having issues with the water filling the tank either not enough or overflowing the tank on one occasion. After the tank overflowing in late July, I attempted to contact Handy through their website as they do not list a phone number or any other way to file a complaint. On August *, I received a first response from a "[redacted]" from a "[redacted]" email address with an email reference (ref:_[redacted]:ref) asking for day and time to schedule another handyman to come and redo the repair. On August **, I responded asking for someone to contact me because of an infant and odd sleeping schedule but said that Fridays would be best . I received no response. On August **, I emailed "[redacted]" to follow-up on my previous email. Again, I received no response. On August **, I sent another email to "[redacted]" indicating that this would be my final email before taking legal measures. I had switched my email address to redirect emails to my main email in the meantime. I also attempted to make a complaint via the Handy app on my phone hoping that I would get some type of response. On August **, I received an email from "Brandon" from a "[redacted]" indicating that they have no records of a case being filed and that he needed more information to assist me. I responded the same day asking what information he needed and provided the email reference number (above). I received no response yet again. On September *, I sent an email to "Brandon" asking if there was going to be any resolution to this problem. To date, I have received no response or any indication that this situation would be resolved. I realize that these emails were mere smoke and mirrors and that Handy has no intent on addressing this issue. The fact that there is no other way to get in contact with customer service and the inadequate customer service or support available to address issues indicates the actions of a company acting in bad faith with the goal to take customers' money without providing good service or making it extremely difficult to resolve issues when there are problems. I am not surprised to see hundreds of complaints on Revdex.com. I want a full refund immediately as this company does not appear genuinely interested in having anyone come out and redo the initial repair.Desired Settlement: A full refund at a minimum and, if Handy really stood by the quality of the work of their handymen, a redo of the initial repair as well. So, to be clear, a refund (mandatory) and a repair of the initial shoddy work (preferable in addition to the refund).

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handy has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I bought a [redacted] for a 4 hour house cleaning with Handy.com. The person assigned by Handy came on April **, 2015 around 9 am. I left the house for approximately 1.5 hours. That morning had cleaned up the kitchen and placed my son's wallet in a kitchen drawer, pout of sight. When I returned, the cleaning woman was upstairs. I needed some cash so I went to get my son's wallet but could not fund it. The woman stated she was leaving (3 hours into the cleaning). At that time, I assumed my son had taken the wallet to school with him. After the woman left, I texted him and he replied that he did not have his wallet. I looked through the house for it. I noticed as I looked for the wallet that the cleaning I had received was mediocre at best. I then called Handy and reported the missing wallet and mediocre cleaning. The wallet had approximately $200 in cash and gift cards, plus a debit card, which has been cancelled. I called their customer service department and reported the stolen wallet and not so great cleaning. The woman from Handy did apologize and said they take this very seriously. I also filed a police report with the [redacted] County Police Department ([redacted]). I sent the police report number to Handy. I have spoken to multiple people and emailed multiple departments requesting a refund of $89.00 for the cleaning. To this day, they have not done that and keep referring me to other departments. I have been told they handle everything through email but no one has taken this seriously. They also have a 100% money back guarantee advertised on their website. I have tried to simply get a refund but have been given the run-around. The more I look into this company, the more I regret my decision to use them for a house cleaning.Desired Settlement: I simply would like a refund for the $89 cleaning. At this point, I do not think my son's wallet is going to be recovered.

Business

Response:

We are currently processing the refund for this cleaning. The $89 will be returned to the customer in the form of a check due to the fact that it was initially purchased through a 3rd party. The check should be processed and sent in 2-3 weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a cleaning from them last week. The cleaning woman, [redacted] came over for a 3 hour cleaning . I took out $1500 cash the day before to pay for a furniture delivery and kept in in an envelope in my drawer. When I went to pay the delivery men I was $400 short. I left my apartment once to walk my dog while she was cleaning. It's my fault for leaving the cash unattended and not checking before she left but this is still unacceptable. Handy told me to file a claim with them and a police report, which I did. Sitting in a police station is just how I wanted to spend my Friday night. I have a feeling this is going to be a long process and will never get resolved.Desired Settlement: $400 she stole plus the 2 service fee charges I got from rushing to an ATM

Business

Response:

After taking a few days to conduct an internal investigation with the professional in question, [redacted]'s claim was approved on 12/*. A reimbursement check was sent out later that same day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,