Harris & Harris, Ltd.

March 16, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       A [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence...

dated March 15, 2018 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that our office sent Ms. [redacted] a settlement offer on February 2, 2018. Our office processed her payment settling these accounts on February 14, 2018. However, it appears that there may have been an issue in reconciling her account as settled in full with ** Health. Upon receipt of Ms. [redacted]’s complaint, our office promptly placed her account on hold while we follow up with ** Health to ensure her account is closed. Additionally, our office has added her phone number to our permanent internal “Do-Not-Call” list to ensure no further phone calls are placed to her number ending in [redacted]. We hope this serves to clarify the issues raised and sincerely apologize for any inconvenience this delay may have caused.  Sincerely,Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/01/20) */
January 20, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company...

with the Revdex.com. We are in receipt of your correspondence dated January 15, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
[redacted] placed the account at issue with our office for collection on January 6, 2014. This account was recently closed in our office and returned to our client. Shortly thereafter, our office promptly notified the credit bureaus to delete any credit reporting that may have occurred. On January 16, 2015, one of our staff attorneys attempted to reach out to Ms. [redacted] to update her on the status of this account as a courtesy but Ms. [redacted] was unavailable.
We hope this serves to clarify the issue raised. If Ms. [redacted] has any additional questions beyond what has been explained in this response, she [redacted] contact our office at XXX-XXX-XXXX or [redacted]
Sincerely,

Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2014/03/11) */
March 11, 2014
Revdex.com Chicago
330 N. Wabash Ave [redacted]
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd. an A+ rated company by the...

Revdex.com. We are in receipt of your correspondence dated March 8 pertaining to the above captioned matter. Please note that our office does not represent AT&T in any capacity. Accordingly, we have not sent any correspondence to Mr. [redacted] on their behalf. If Mr. [redacted] would like to discuss an active account, he may contact our office at XXX-XXX-XXXX. Furthermore, Mr. [redacted] does not provide any phone number on his complaint, but we would be happy to place it on our do-not-call list once disclosed to us.
Thank you.
Sincerely,
[redacted] & [redacted], Ltd.

January 23, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your...

correspondence dated January 12, 2018 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that [redacted] Primary Care and [redacted] Health System (“[redacted]”) placed thirteen accounts for Ms. [redacted] with our office for collection beginning on April 29, 2016 with the last account being placed on August 24, 2017. Our office sent notice of each account placement to the same address Ms. [redacted] provides in her complaint. Based on the information provided, the two accounts at issue were placed on August 3rd and August 24th of 2017 for services received on February 3, 2017 and February 13, 2017. The notices of each account placement were sent on August 7th and August 31st respectively. Following several attempts to reach Ms. [redacted] by phone, our office sent a second letter on October 9, 2017 advising that these two accounts may be reported the credit bureaus. Accordingly, Ms. [redacted] received all legally required notices that [redacted] had referred her accounts for collection and that they may be reported the credit bureaus. Notwithstanding the forgoing, Ms. [redacted] is free to work with [redacted] to resolve these accounts. However, our office does not dictate the manner in which accounts are referred to us or returned to the creditor, these rights rest entirely with the original creditor. If Ms. [redacted] has any additional questions or concerns, she may contact our Compliance Department at (312) [redacted]-[redacted].  We hope this serves to clarify the issues raised. Sincerely,Harris & Harris, Ltd.

October 5, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your complaint...

dated October 3, 2017 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.Our records show that medical services provider placed two accounts for Mr. [redacted] with our office for collection on September 13, 2017. Notice of these account placements was sent to Mr. [redacted] on September 18, 2017. Contrary to Mr. [redacted] assertions, he never answered any of the three calls that was placed to his number beginning on September 18, 2017 nor did our office leave any voicemail messages. Accordingly, Mr. [redacted] allegation that he spoke to one of our representative is completely untrue. Please note that Harris & Harris, Ltd. is a duly licensed and compliant third-party collection agency. Mr. [redacted] assertion that he has received harassing and threatening phone calls from our office is patently false. Our office has a dedicated compliance department that has policies, procedures, and other checks and balances in place that are narrowly tailored to prevent such abusive tactics.  This very fact is reflected in Mr. [redacted]’ account records which show that our office placed only three unanswered phone calls to his number ending in 2709 over the last two weeks. As Mr. [redacted] asserts these calls started over a month ago, he may wish to validate the source of these calls as they were not placed by our office. Notwithstanding the foregoing, upon receipt of Mr. [redacted] complaint our office added his phone number to our permanent internal “Do-Not-Call” list to ensure that he will no longer receive calls from our office at that number. If Mr. [redacted] has any additional questions or concerns, he may contact our Compliance Department at 312-574-1852.  We hope this serves to clarify the issue raised. Sincerely,Harris & Harris, Ltd.

Final Consumer Response /* (450, 5, 2014/03/26) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
I cannot thank you enough for the quick response in to this matter.

Initial Business Response /* (1000, 5, 2015/06/15) */
June 15, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better...

Business Bureau. We are in receipt of your correspondence dated June 9, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Mr. [redacted] asserts that he has received phone calls from our office and has requested that we cease calling his number. Mr. [redacted]'s number appears to have been included as a contact number for several accounts placed with our office. Our records show that this number may have been provided to one of our clients by the third party account holder throughout the normal course of business and was dialed on a good faith belief that it was an acceptable contact number. Notwithstanding this fact, we have promptly removed telephone number (XXX) XXX-XXXX from the accounts at issue and have added it to our Do-Not-Call list upon receipt of this complaint. We have also added Mr. [redacted]'s other two phone numbers to our Do-Not-Call list as well. Mr. [redacted] will no longer be contacted by our office at those numbers.
We hope this serves to clarify the issue raised and apologize for any inconvenience. Please do not hesitate to contact us at XXX-XXX-XXXX or [redacted]@harriscollect.com if we can be of further assistance.
Sincerely,

Harris & Harris, Ltd.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a nice calculated response. The calls have not stop and are continuing. As of today 16th day of June 2015, I have already gotten a phone call. Yesterday I received two of them. So although you right a nice letter to try to look impressive to the Revdex.com it is just that a letter. There has been no action taken. I want to the calls to stop as I have mentioned in the last two letter. This has gone past trying to collect this is harassment. What makes it even worse you are harassment the wrong person, and have been told that for the last month. I don't know if your company is just refusing to take the numbers out of your system or if you just like harassing people. I would like the Revdex.com to take a better look at this company and there rating. Cause at this time there have been no action taken. All that has been done is nice letters written to make Harris and Harris, LLV please the Revdex.com and that is not right to the consumer. I have rights and have the right to not be harassed over someone else mistakes. I would like to not receive anymore calls. If calls continue I will have to take legal action.
Final Business Response /* (4000, 9, 2015/06/19) */
June 19, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
In response to Mr. [redacted]'s most recent correspondence alleging that phone calls from our office have not ceased, a member of our Compliance Department reached out to him directly. At that time, Mr. [redacted] insisted that he received an additional two phone calls made to XXX-XXX-XXXX. Upon a further review of our records, we were able to match the alleged call times and date to a different phone number - (XXX) XXX-XXXX - which Mr. [redacted] failed to disclose in his initial complaint and subsequent communications with our office.
Notwithstanding this fact we have promptly removed this number from the account at issue and placed it on our do-not-call list upon Mr. [redacted]'s confirmation that this number belongs to him. We hope this serves to further clarify the issue raised. If Mr. [redacted] has any further questions he may contact our Compliance Department at (XXX) XXX-XXXX.
Sincerely,

Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2014/08/19) */
August 19, 2014
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
Case # XXXXXXXX
Dear Mr. [redacted],
We are in receipt of your complaint dated August 16, pertaining to the above captioned matter....

We have had an opportunity to review the file and feel that there is an amicable resolution.
Your complaint asserts that you have received phone calls from our office, and are requesting that we cease making such calls. Your telephone number was associated with someone who has an account in our office and shares similar demographic information with you. Upon receipt of your complaint, we promptly removed this number from the account and placed it on our do-not-call list. You will no longer be contacted further regarding this account.
Sincerely,
[redacted] & [redacted], Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution letter is satisfactory to me.
However I have not received a paid in full letter as of June 23rd.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/11) */
August 11, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL XXXXX
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better...

Business Bureau. We are in receipt of your correspondence dated July 27, 2015 pertaining to the above captioned matter.
Our office has reached out to Mr. [redacted] at the telephone number provided in an effort to resolve what appears to be a misunderstanding. We kindly request Mr. [redacted] contact our office at (XXX) XXX-XXXX or [redacted]@harriscollect.com. Thank you.
Sincerely,

Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/03/17) */
March 16, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by...

the Revdex.com. We are in receipt of your correspondence dated March 10, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Please be advised that a medical services provider placed several of Mr. [redacted]'s delinquent accounts with our office for collection. Our records show that the requested letters have already been mailed to Mr. [redacted] by our office. While Mr. [redacted] is clearly upset our representatives initially declined to email or fax the letters, please note that these letters contain sensitive information and we must follow our protocol in handling these requests. Our records also show that the two payments were posted to Mr. [redacted]'s accounts in a timely manner. Mr. [redacted] may feel free to contact our office at XXX-XXX-XXXX or [redacted]@harriscollect.com with any further questions or requests and we would be happy to assist.
Sincerely,
Harris & Harris, Ltd.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been 6 weeks and said accounts have still not been posted as paid. These rules of not emailing or faxing information seems to be your own. I gave my permission for you to do so. Why can that be a privacy issue and yet you posting a response of me having medical bills not be??? Shouldn't that also be a privacy issue. Heard of HIPAA???

Initial Business Response /* (1000, 5, 2015/08/04) */
August 4, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL XXXXX
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better...

Business Bureau. We are in receipt of your correspondence dated July 29, 2015 pertaining to the above captioned matter.
Please be advised that Mr. [redacted]'s phone number was erroneously associated with an account that has been placed in our office for an unrelated third party. The account file does not show that our office had any contact with Mr. [redacted] or that any request to cease calling this number was received. Notwithstanding this fact, we have removed his phone number from the account at issue and will refrain from any further phone calls to that number.
We hope this serves to clarify the issue raised and apologize for any inconvenience.
Sincerely,

Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/04/08) */
April 8, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
Re: [redacted]
File No:Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by...

the Revdex.com. We are in receipt of your correspondence dated March 30, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
On February 9, 2015, shortly after placement of the account at issue, our office mailed Mr. [redacted] a letter which contained pertinent account detail such as the creditor name, amount owed, and date the account charges were incurred. On February 20 Mr. [redacted] called in to our office and as indicated in his complaint, stated to our representative he would need to verify charges with his insurance carrier before making any payments. Once Mr. [redacted] confirmed these charges were valid, he entered in to a voluntary payment plan with our office on March 12, 2015. Notwithstanding the initial letter sent to him by our office and his acknowledgment of the charges, Mr. [redacted] requested another statement to be mailed to his house, which we agreed to do. Unfortunately due to an inadvertent clerical error in processing the statement it was slightly delayed in delivery to Mr. [redacted]. This statement has however already been mailed by our office and should have been received by Mr. [redacted] at this point.
We hope this serves to clarify the issue raised. If Mr. [redacted] has any further questions he may contact our office. We apologize for any inconvenience.
Sincerely,
Harris & Harris, Ltd.

August 29, 2016Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: Case # [redacted]To Whom It May Concern:Thank you for communicating...

with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated August 23, 2016 pertaining to the above captioned matter.  Mr. [redacted] asserts that he has received phone calls from our office and has requested that we cease calling his phone number ending in [redacted].  Upon a review of our records, Mr. [redacted]’s phone number was erroneously associated with a third party’s account placed with our office for collection by a government entity.  Upon receipt of his complaint, our office promptly removed that number and placed it on our internal “Do-Not-Call” list. Accordingly, Mr. [redacted] will no longer be contacted by our office at that number.  If Mr. [redacted] has any additional questions or concerns, he may contact our Compliance Department directly at ([redacted]. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely, Harris & Harris, Ltd.

December 22, 2015Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:             Margot KaneFile No:       Case # [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better...

Business Bureau.  We are in receipt of your correspondence dated December 17, 2015 pertaining to the above captioned matter.  Our office greatly appreciates the opportunity to review all customer feedback and address any outstanding questions or concerns.  Accordingly please note that Ms. [redacted] comments have been duly noted and will be forwarded on to the appropriate department for review. Please be advised that Ms. [redacted] called our office on December 17, 2015 and requested that phone calls cease. At that time Ms. [redacted] phone number was removed from the account, and our office has not attempted to contact Ms. [redacted] since that date. Later that same day, our office received payment of the account balance and the account was subsequently closed.If you have any additional questions or concerns, you may contact our Compliance Department at (312) 574-1852 or [email protected].  We hope this serves to clarify the issue raised. Thank you. Sincerely, Harris & Harris, Ltd.

May 26, 2016Revdex.com Chicago330 N. Wabash Ave., Suite 3120Chicago, IL 60611Re:        [redacted]File No:  Case # [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your correspondence dated May 25, 2016 pertaining to the above captioned matter.Our office has reached out to Ms. [redacted] at the number provided in an effort to resolve this matter. After speaking with Ms. [redacted], she indicated that she considers this matter resolved and that she will continue to work with our office directly if any other issues arise.If Ms. [redacted] has any further questions, she may contact our office at (312) [redacted] or [redacted]@harriscollect.com.  We hope this serves to clarify the issues raised.Sincerely,Harris & Harris, Ltd.

I received a settlement from this company to close an account for medical services I received. I paid the amount to take advantage of the discount. the company received my money but then close the account properly and the remaining amount of the money was sent to another debt collection company and I received a statement from that other company.

February 22, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re: Alicia [redacted]File No: [redacted]To Whom It May Concern:Our records do not reflect your remaining four accounts have been paid. Your complaint does not identify what accounts you are referring to so we are unable to provide a substantive response as our records reflect [redacted] has placed eleven accounts for you in the past two years, seven of which are closed and no further collection activity has occurred for these accounts. Furthermore, the four open accounts reflect we attempted to contact you by phone and mail, but you did not responded to any of these communications. Accordingly, our office had no way of knowing that you believed these accounts to be paid or that they were otherwise subject to a dispute.As these accounts are owed to [redacted], the only action we can take is to place the accounts on hold while you work with [redacted] to resolve whether you did in fact pay these accounts. Our office is not authorized to cancel or otherwise return the account [redacted]. Our office is not a credit reporting bureau and therefore cannot remove items from a consumer’s credit report. The only action we can take is to submit a request that the credit bureaus delete any negative reporting, which our office has already done. Accordingly, there are no further actions our office can take to resolve this matter.  Sincerely,Harris & Harris, Ltd.

December 1, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com.  We are in receipt of your...

correspondence dated December 1, 2017 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Please be advised that Harris & Harris, Ltd. is a duly licensed and fully compliant third-party collection agency. Contrary to Ms. [redacted] assertions, our office would never provide anyone an account holder’s date of birth or any part of their social security number. As part of company policy, and industry guidelines, our account representatives are prohibited from disclosing sensitive account information to third parties.  To help protect this private and often sensitive account holder information, account representatives are required to validate account holder identity over the phone before disclosing any account information, which may include asking the person to provide his or her date of birth and/or last four of their social security number.That being said, upon a review of our records, Ms. [redacted] number ending in [redacted] was associated with an account placed with our office for collection by a government entity for a third party with very similar demographic information. Please be advised that our records do not reflect Ms. [redacted] ever answered any of the phone calls placed to her number, nor did she place any calls to our office or otherwise request that we cease calling this number. Consequently, we were not previously afforded the opportunity to correct this sooner. Please note that the account in question does not have a social security number associated with it, therefore it is impossible for Ms. [redacted] to have been provided this information from anyone in our office. Accordingly, Ms. [redacted] may wish to verify the source of any additional phone calls she may be receiving since her assertions make it apparent she is speaking with a different company. Notwithstanding the forgoing, upon receipt of this complaint, our office promptly removed Ms. [redacted] phone number ending in [redacted] from the account and added it to our permanent internal “Do-Not-Call” list. Accordingly, Ms. [redacted] will no longer receive any calls from our office at that number. If Ms. [redacted] has any additional questions or concerns regarding this matter, she may contact our Compliance Department at 312-[redacted]. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely,Harris & Harris, Ltd.

May 25, 2016Revdex.com Chicago330 N. Wabash Ave., Suite 3120Chicago, IL 60611Re:        [redacted]File No:  Case # [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of...

your correspondence dated May 20, 2016 pertaining to the above captioned matter.Our records indicate that [redacted] placed Ms. [redacted]’s account with our office for collection on February 15, 2016. Our office sent Ms. [redacted] a letter informing her of this fact on February 19, 2016. On February 29, 2016 we attempted to contact Ms. [redacted] regarding this account. At that time, our representative asked Ms. [redacted] to verify certain demographic information in order to confirm that she was, in fact, the account holder. Because Ms. [redacted] refused to provide any such information, our representative informed her that she could not discuss any account details. Ms. [redacted] terminated the call, and subsequent attempts by our office to contact her were unsuccessful.Notwithstanding the foregoing, [redacted] recalled Ms. [redacted]’s account from our office on May 23, 2015. If Ms. [redacted] has any further questions or concerns, she may contact our [redacted] Department at (312) [redacted] or [redacted]@harriscollect.com.  We hope this serves to clarify the issues raised.Sincerely,Harris & Harris, Ltd.