Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2015/03/02) */
March 2,
Revdex.com Chicago
NWabash Ave #
Chicago, IL
Re: *** ***
File No:Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by
the Revdex.comWe are in receipt of your correspondence dated February 25, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution
Ms*** is requesting that our office address her complaint as it relates to her husband's account; however, she does not include any information with which to locate the account(s) at issueAt a minimum, we require that she provides our office with the following pieces of information: the applicable account number(s), the full name of her husband, the creditor's name, and a phone numberShe may email this information directly to our Compliance Department at ***@harriscollect.com and reference this Revdex.com case numberUpon receipt our office will look into this matter and address her complaintAt this point, it is unclear if our office has had any market interaction with either the complainant or anyone she is an authorized representative forWe hope this serves to clarify the issue raised
Sincerely,
Harris & Harris, Ltd

Initial Business Response /* (1000, 5, 2014/02/03) */
February 3,
Revdex.com Chicago
NWabash Ave #
Chicago, IL
Re: *** ***
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the
Revdex.comWe are in receipt of your correspondence dated January 28, pertaining to the above captioned matterUpon our review of our records, Ms*** has a number of different accounts placed with our office, each with unique specificationsOur records indicate that statements have been mailed pursuant to her request on some of those accounts, but her complaint indicates she would like more informationWe would be happy to provide her with the documentation she is requesting on each of the relevant accounts she wants to resolve, but we ask that she call our Compliance Deptat XXX-XXX-XXXX so that we can ascertain precisely what she is looking forWe appreciate her business and look forward to an amicable resolution
Thank you
Sincerely,
Harris & Harris, Ltd
Final Consumer Response /* (3000, 7, 2014/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested this information and they sent only a few...when I called to pay the bill I was told there was moreSo I asked for another itemized bill and they sent me a bill that showed only one bill and it stated that was owedI also was going to pay the ones they sent before but they refused to give me a receipt for days...in every business it is a known fact to get a receipt when money is handed over not days laterI think it is only fair to give one to a customer when they are handing over over dollars
Final Business Response /* (4000, 9, 2014/02/12) */
February 12,
Revdex.com Chicago
NWabash Ave #
Chicago, IL
Re: *** ***
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of Ms***'s rebuttal dated February 12, We kindly ask that she please take the time to read our response dated February As we mentioned, we would be happy to assist her and to provide the documents she is requestingWe ask that she please contact our Compliance Deptat XXX-XXX-XXXX so that we can ascertain precisely what she is looking for so that we can avoid unnecessary delaysIt appears she is requesting receipts, itemizations, and other informationWe appreciate her business and look forward to an amicable resolution
Thank you
Sincerely,
Harris & Harris, Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 23, 2015Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: Megan
***File No: Case
# ***To Whom It May
Concern:Thank you for communicating with Harris & Harris, Ltd.,
an A+ rated company with the Revdex.com. We are in receipt of your correspondence
dated November 11, pertaining to the above captioned matter. Our office greatly appreciates the opportunity to review all
customer feedback and address any outstanding questions or concerns. Accordingly please note that Ms***’s comments
have been duly noted and will be forwarded on to the appropriate department for
reviewPlease further note that we are in the process of obtaining
the documentation requested by Ms***. We will be sure to mail this documentation to Ms*** once it
becomes available to our office. If Ms***
has any additional questions or concerns, she is may contact our Compliance
Department at (312) 423-or [email protected]. We hope this serves to clarify the issue
raisedThank youSincerely,Harris & Harris, Ltd

January 25, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: *** ***File No: ***To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.comWe are in receipt of your correspondence
dated January 12, pertaining to the above captioned matter Our records show that a health care provider placed several accounts for Ms*** with our office for collection between December of and January of Despite her allegations, our records clearly show that we sent letters to Ms***, at the address on file, notifying her of these account placements on December 31, and January 22, Notwithstanding the foregoing, upon receipt of her complaint, we placed a courtesy hold on Ms***’ accounts and reached out to our client to obtain the documentation she has requestedThose documents were mailed to Ms*** on January 25, If Ms*** has any additional questions or concerns, she may contact our Compliance Department directly at (*** ***We hope this serves to clarify the issues raised.Sincerely, Harris & Harris, Ltd

June 26, 2017Revdex.com ChicagoNWabash Ave #2006Chicago, IL 60611Re: *** *** File No: ***To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.comWe are in receipt of your correspondence
dated June 23, pertaining to the above captioned matterWe have had an opportunity to review our file and feel that we have reached an amicable resolution.Our records show that on February 2, *** *** Medical Center (“***”) placed Ms***’ account with our office for collectionOn April 9, 2015, Ms*** agreed to make six monthly payments of $to be charged to her credit card on the 10th of each monthHowever, prior to the final payment, *** requested that the account be placed on hold and subsequently recalled and closed the account in our officeThis resulted in the cancellation of her payment plan as we were no longer authorized to collect any further payments on the account.It appears Ms*** dispute stems from the fact that *** removed her account from our office prior to the completion of her payment plan and subsequently placed it with a different collection agency To this extent, please be advised that our office does not dictate the manner in which accounts are referred to or removed from our office; that right rests entirely with the original creditor*** was the owner of the account at all relevant times during which the account was placed with our officeOur office never had any ownership interest in the account but rather was only retained to collect the balance due on behalf of ***Accordingly, our office is unable to address Ms*** complaint as it relates to actions taken by *** during and after the account was placed with our office.If Ms*** has any further questions or concerns, she may contact our Compliance Department at (312) ***-***We hope this serves to clarify the issues raised.Sincerely,Harris & Harris, Ltd

June 14, 2016Revdex.com ChicagoNWabash Ave #3120Chicago, IL 60611Re: *** *** File No: Case # ***To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com We are in receipt of
your correspondence dated June 14, pertaining to the above captioned matter We have had an opportunity to review our file and feel that we have reached an amicable resolution. Please be advised that this complaint has been addressed in our extensive response to a duplicate complaint filed by Ms*** with a governmental agency If Ms*** has any questions beyond what was provided in that response, she may contact our Compliance Department at (312) ***.Sincerely, Harris & Harris, Ltd

February 21, 2018Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt...

of your correspondence dated February 21, 2018 pertaining to the above captioned matter.  We have had an opportunity to review our file and feel that we have reached an amicable resolution. Our records show that on November 16, 2017 our office mailed Ms. [redacted] the requested letter advising that her accounts had been paid and that our office had requested that the credit reporting bureaus delete any negative reporting that may have occurred regarding the accounts at issue. Based on the information provided in the complaint, it appears Ms. [redacted] did not provide our office with the correct mailing address, which likely caused her to not receive the letter.  As Ms. [redacted] did not contact our office after November 16, 2017, we were not advised that she had not received the letter. Nevertheless, we can mail her the letter again.Our office requested that credit bureaus delete any negative reporting that may have occurred regarding the accounts at issue on November 16, 2017 and our records do not reflect that we are continuing to report her accounts as in collection. Please be advised that Harris & Harris, Ltd. is not a credit reporting bureau and therefore we cannot remove items from a consumer’s credit report. Our office can submit this deletion request again to the credit reporting bureaus, but Ms. [redacted] may wish to follow up with the credit reporting bureaus to ascertain why they have not removed the accounts in question. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.  Sincerely,Harris & Harris, Ltd.

February 7, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:        [redacted]File No:  [redacted]To Whom It May Concern:Thank you for communicating...

with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated January 30, 2017 pertaining to the above captioned matter.  Mr. [redacted] claims that he has received phone calls from our office which he believes were placed in error. Upon a review of our records, it appears that Mr. [redacted]’s phone number ending in [redacted] was erroneously associated with a third party’s account placed with our office for collection by a government entity.   Upon receipt of his complaint our office promptly added Mr. [redacted]’s phone number to our permanent internal “Do-Not-Call” list to ensure that he will no longer receive calls from our office at that number. If Mr. [redacted] has any additional questions or concerns, he may contact our Compliance Department at 312-[redacted]. We hope this serves to clarify the issues raised and apologize for any inconvenience this misunderstanding may have caused.Sincerely, Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2014/10/28) */
October 28, 2014
Revdex.com Chicago
330 N. Wabash Ave [redacted]
Chicago, IL 60611
Re: [redacted] & [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with [redacted] & [redacted], Ltd., an A+ rated company...

with the Revdex.com. We are in receipt of your correspondence dated October 22, 2014 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Due to an inadvertent clerical error, funds were withdrawn from the [redacted]' bank account on unintended dates. Upon notice of this error, our staff has worked timely and diligently to correct it and is in the process of issuing a refund to Mr. and Ms. [redacted]. Mr. and Ms. [redacted] should also expect a phone call from one of our call center directors to explain further and update them accordingly. Our office is also closely reviewing the [redacted]' customer service claim and will address any issues as needed. We take great pride in assisting consumers and working hand-in-hand with them to resolve their accounts. We sincerely apologize for any inconvenience this may have caused. Please feel free to contact our office at XXX-XXX-XXXX or [redacted]@harriscollect.com if we may be of further assistance.
Sincerely,

Harris & Harris, Ltd.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern
Harris& Harris have been contacted by myself serveral different times. I have spoke with [redacted] and [redacted] with no resolution. I was told by both of them that they would be calling me back with more information and I never received a call from no one. I was asked to fax over my bank statements which I had my bank do once and I did myself at work so twice it was sent to Harris&Harris and no one still have yet to contact me at all. Harris&Harris did a ACH debit out of my account unauthorized which is truly fraudulent in my book. I have yet to receive one phone call from anyone from Harris& Harris the only communication has been thru me contacting them with no resolutions at all. I have spoke with [redacted] and she assured me that she was working on the matter and will be returning my call that has not happen in fact I have left serveral message with her colleges with no return call at all. I don't feel like Harris&Harris take this matter in hand or think that its important. Nothing is being done professionally or in a timely matter. If Harris&Harris would like to resolve this matter professionally it can be done but they way they are running there business I don't see that happening.
Thank You
[redacted] & [redacted]
Final Business Response /* (1000, 12, 2014/11/18) */
November 17, 2014
Revdex.com Chicago
330 N. Wabash Ave [redacted]
Chicago, IL 60611
Re: [redacted] & [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Please be advised that [redacted], one of our call center directors, has attempted to call out to Mr. and Ms. [redacted] but was unable to reach them. She will make additional attempts to reach them at the number we have listed on the account. In the interim, Mr. and Ms. [redacted] may feel free call Ms. [redacted] at XXX-XXX-XXXX to discuss this matter further.
Sincerely,

Harris & Harris, Ltd.

September 11, 2017Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com. We are in receipt of your...

correspondence dated September 1, 2017 pertaining to the above captioned matter.  Our records show that the [redacted] placed five accounts for Ms. [redacted] prior to her validation request. On June 30, 2017 our office received correspondence from Ms. [redacted] regarding those five accounts. Upon receipt of this correspondence, Ms. [redacted]’ five accounts were promptly placed on hold to prevent further collection attempts. However, unbeknownst to Ms. [redacted], [redacted] had recently placed an additional account with our office. Accordingly, our office attempted to contact Ms. [redacted] to inform her of this account. Please note that our office did not receive any subsequent correspondence from Ms. [redacted].Notwithstanding the foregoing, we have placed a hold on Ms. [redacted]’ additional account and ceased all collection efforts regarding this account. Our office has reached out to [redacted] to obtain itemized bills for all of Ms. [redacted]’ accounts, and once we receive them we will be sure to promptly forward them to her. Please note that our office has not, and will not, report Ms. [redacted]’ accounts to the credit bureaus. Additionally, Ms. [redacted]’ phone number has been added to our internal Do-Not-Call list, so she will no longer receive any calls from our office.  If Ms. [redacted] has any additional questions or concerns, she may contact our Compliance Department directly at (312) [redacted]. We hope this serves to clarify the issues raised.Sincerely,Harris & Harris, Ltd.

October 21, 2015
Revdex.com Chicago
330 N. Wabash Ave #2006
Chicago, IL 60611
[redacted]
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Better Business...

Bureau. We are in receipt of your correspondence dated October 6, 2015 pertaining to the above captioned matter.
A medical services provided placed two separate accounts with our office for collection in [redacted] name. Shortly after placement of these accounts, our office mailed a delinquency notification advising [redacted] of the referral to our office and of the ability to dispute the balance. In addition to this letter, our office made numerous attempts to reach [redacted] to resolve the outstanding balance but was unable to successfully reach her. Accordingly, acting in reliance of the outstanding balance referred to our office, these accounts were reported to the credit bureaus as outstanding.
After these accounts had been reported, [redacted] finally reached out to our office on October 5th to dispute the balance. In response to this dispute we promptly reached out to our client, verified all payments and credits made to [redacted]'s accounts and adjusted them in our system to properly reflect the true balance due-and-owing.
Please finally note that our office has previously notified the credit bureaus to delete any negative reporting of these accounts. If [redacted] has any further questions, she may contact our Compliance Department at [redacted] We hope this serves to clarify the issue raised. Thank you.
Sincerely,
Harris & Harris, Ltd.

October 18, 2017Revdex.com Chicago330 N. Wabash Ave #3120Chicago, IL 60611 Re:       [redacted]File No: [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your...

correspondence dated October 15, 2017 pertaining to the above captioned matter.Our records show that [redacted] Medical Diagnostic Associates Inc. placed Mr. [redacted]’s account with our office for collection on May 24, 2017. Notice of this account placement, which includes a section for providing any applicable insurance that may cover the balance, was sent to his address on May 29, 2017. It does not appear that Mr. [redacted] returned this portion of the notice to our office. Our records reflect that July 19, 2017 Mr. [redacted]’s wife told our representative we needed to submit his account to the VA, but hung up without providing us the necessary information to submit the account. If Mr. [redacted] would like us to submit this account to the VA, he may contact our office and provide his VA information.Notwithstanding the forgoing, upon receipt of Mr. [redacted]’s complaint, our office placed a courtesy hold on his account and ceased all collection efforts while he works to resolve this matter with the VA and [redacted] Medical Diagnostic Associates Inc. Please be advised that our office has not reported this account to the credit bureaus, and will refrain from doing so going forward. If Mr. [redacted] has any other questions or concerns, he may contact our Compliance Department at 312-[redacted]-[redacted] and we would be happy to assist him. We hope this serves to clarify the issue raised.Sincerely,  Harris & Harris, Ltd.

Harris & Harris bought a medical collection debt from a hospital stay I had. I didn't even know I owed money and only came up because we were buying a house. We settled the debt for somewhat less than we owed, however, it was difficult getting a settlement letter from them as we needed it to buy our house.

The representative level gave my wife the run-around and was not very helpful. I decided to take matters into my own hands and contacted several of the C-level folks on [redacted] to see if they could help.

The C-level folks that I talked to were extremely helpful and genuinely seemed like they cared. They were able to get me a settlement letter same day, and also put in in a request to delete the negative issue from my credit from all three major credit companies.

I hope that the senior staff works with the front line reps to streamline the collection process, but I do have to say that I can respect this company and their senior management. Thanks to the COO and Director of Healthcare Ops for helping me so promptly.

December 23, 2015Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:          Margot [redacted]File No:    Case # [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the Revdex.com.  We are in receipt of your correspondence dated December 22, 2015 pertaining to the above captioned matter.  Our records show that on November 30, 2015 Ms. [redacted] called our office and requested that a bill be mailed to her at the address she provided.  Accordingly, a bill was sent on December 14, 2015. On December 17, 2015 our office received payment of the account balance and the account was then promptly closed upon posting of the funds.  As explained in our previous response our office has not attempted to contact Ms. [redacted] in any way since the mailing of the December 14 correspondence.  The fact that this correspondence did not apparently reach Ms. [redacted] until December 21 does not constitute a communication attempt by our office after the December 17 final payment date and subsequent closing of her account.If you have any additional questions or concerns, you may contact our Compliance Department at (312) 574-1852 or [email protected].  We hope this serves to clarify the issue raised.Sincerely, Harris & Harris, Ltd.

November 2, 2015Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:          Joanie
Marie [redacted]File No:    Case
# [redacted]To Whom It May Concern:Thank you for communicating with Harris & Harris, Ltd.,
an A+...

rated company by the Revdex.com. We are in receipt of your
correspondence dated October 24, 2015 pertaining to the above captioned matter.
We have had an opportunity to review our file and feel that we have reached an
amicable resolution.Ms. [redacted] asserts that she has received calls to her work
phone from our office and is hereby requesting that our office cease making any
further calls to that number. Please note that our records show that Ms. [redacted]
did not previously request that we cease contacting her at her work
number.  Notwithstanding this fact, we
promptly removed this number from her accounts upon receipt of this complaint. We hope this serves to clarify the issues raised.  Please do not hesitate to contact us if we
can be of further assistance.  Sincerely,Harris & Harris, Ltd.

Initial Business Response /* (1000, 5, 2014/10/08) */
October 8, 2014
Revdex.com Chicago
330 N. Wabash Ave [redacted]
Chicago, IL 60611
Re: [redacted]
File No: Case # XXXXXXXX
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company with the...

Revdex.com. We are in receipt of your correspondence dated October 7, 2014 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
Mr. [redacted] asserts that he has received phone calls from our office and has requested that we cease calling his number. Mr. [redacted]'s number was previously associated with an individual that has an account in our office. XXX-XXX-XXXX has been removed from this account and placed on our do-not-call list. Mr. [redacted] will no longer be contacted further regarding this account.
We hope this serves to clarify the issue raised. Please do not hesitate to contact us at XXX-XXX-XXXX if we can be of further assistance. We sincerely apologize for any inconvenience.
Sincerely,

Harris & Harris, Ltd.

January 7, 2016Revdex.com Chicago330 N. Wabash Ave #2006Chicago, IL 60611Re:          Angela [redacted]File No:    Case # [redacted]To Whom It May Concern:Thank...

you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your correspondence dated January 4, 2016 pertaining to the above captioned matter. Please be advised that following Ms. [redacted]’s previous complaint, our office honored Ms. [redacted]’s request and removed her work phone number from the relevant accounts. However, our records indicate that on December 30, 2015, a medical services provider placed with our office several new accounts for Ms. [redacted], with her work number appended to the accounts. Upon receipt of this complaint on January 5, 2016, our office removed Ms. [redacted]’s work number from these new accounts and added it to our permanent internal Do-Not-Call list. Accordingly, she will no longer be contacted by our office at that number.If Ms. [redacted] has any additional concerns or requests regarding communication methods with our office, she may contact our Compliance Department directly at [email protected] or (312) 574-1852. We hope this serves to clarify the issues raised and apologize for any inconvenience.Sincerely,Harris & Harris, Ltd.

October 23, 2015
Revdex.com Chicago
330 N. Wabash Ave...

#2006
Chicago, IL 60611
[redacted]
To Whom It May Concern:
Thank you for communicating with Harris & Harris, Ltd., an A+ rated company by the Revdex.com. We are in receipt of your correspondence dated October 15, 2015 pertaining to the above captioned matter. We have had an opportunity to review our file and feel that we have reached an amicable resolution.
[redacted] asserts that she has received calls to her work phone from our office and is hereby requesting that our office cease making any further calls to that number. As indicated in her complaint, a medical services provider placed several of [redacted] accounts with our office for collection. Prior to this complaint, [redacted] did in fact satisfy one set of accounts in June 2015; however, a new set of accounts were subsequently placed by this provider on September 26, 2015. Our records show that [redacted] is making payments directly to the provider for these newer accounts and that she has not notified our office of her desire not to be contacted at that phone number. Notwithstanding this fact, we have honored [redacted] request and have removed this number from the accounts. Accordingly, she will no longer be contacted at this number by our office.
We hope this serves to clarify the issues raised. Please do not hesitate to contact us if we can be of further assistance.
Sincerely,
Harris & Harris, Ltd.