HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company,  I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television.  Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern. I apologize for any inconvenience Ms. ** may have experienced.
After review, the order was cancelled and refunded under invoice [redacted] on 12/22/16. We look forward to serving Ms. ** better in the future. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I , the customer, should not have to drive the defective unit back. I did nothing wrong. Hh Gregg is at fault for selling me a defective unit. If they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to.
Regards,
[redacted]

April 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

account.I apologize for any frustration she experienced. The hhgregg card is administered through Synchrony Financial. We regret that our representatives do not have access to accounts or the authorization to make changes. If she has any questions, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Invoice # [redacted] has 3 delivery charges 129.99, 129.99 and 79.99 the 79.99 is for some type of appliance. The appliance we bought which was a blender was carried out in my husband arms.  Second we advise assistant manager of the price match which was the same corinth sectional in the Great American Homestore in chocolate you have the chocolate and neutral color as well setup in your showroom we purchased the neutral. We should have just went to the other merchant we've done business with them in the past and it was good business. The assistant Manager assisted with overriding pricing but still stiffed us in the end.Where is the policy to advise only a veteran discount can apply if there is no sale because we were not given that information. Disgrace to the front line of defense for our country. You don't ever have to worry about my husband crossing the threshold in this store ever again.I should have done my homework on this store before hand. I see there is no Revdex.com accreditation no wonder it took a month for a reply. Not to mention the store is deceitful and participates in unlawful business practices. Once I tell all my friends and they tell their friends it will spread to NOT DO ANY business with this merchant.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebates.I am sorry for her continued disappointment. We regret that the refund request was not processed in a timely manner. She should receive the refund in the next 15 business days. I apologize for the delay.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Hh gregg warranty & the service companies are very unfprofressional and hire agents that are uneducated and illiterate. My whirlpool washer is still not fixed and there not helpful at all.

We have received your letter regarding [redacted]'s refund.
We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.
We appreciate the opportunity to address...

the complaint.Sincerely,
 
Stephanie D[redacted] Executive Team

'Times New Roman';">I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the delivery contractor. It is our understanding that the claim has been turned over to insurance. A representative should contact him within the next 5-10 business days if they have not contacted him already.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

June 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her...

purchase.I apologize for any frustration [redacted] experienced. However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 5, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about his refrigerator. 
 
We regret that we were unable to locate a record of the purchase under the name and phone number he provided. If the refrigerator has not yet been repaired, we request that he send a legible copy of the purchase invoice so that we can research his concerns further. If he would rather speak with a representative over the phone, our Call Center can be reached at (800) 284-7344.
 
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service...

issue
We apologize for the inconvenience and frustration Mr. [redacted] may have experienced. An exchange did take place on 10/02/16 for the dishwasher and OTR Microwave.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Executive Team

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,James T. M[redacted]Director, Service Operations JTM/rlb

I have received your letter regarding [redacted] concerns about his purchase.
0pt">I apologize for any inconvenience Mr. [redacted] experienced. A representative from our corporate office contacted him. His daim of damage has been forwarded to the appropriate personnel. If he does not receive a call in the next 30 days, we request that he contact Deb [redacted] at (800) 944-8710.
We appreciate having the opportunity to answer the complaint.
Sincerely,
James T. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
Dear Sirs,
 
Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know.
 
Thank you,
Charlotte Harris

Worst experience EVER

"I purchased a dishwasher 1 MONTH ago. After they didn't show up for one installation, called the night before and told me my dishwasher was broken and then PROMISED it would be delivered a week later only to get a phone call the night before cancelling, I knew I had to write a review. Something I have never done before. One department didn't want to deal with it so they transferred me to someone else who I waited on hold for an hour an a half for before eventually hanging up. I called again and asked to be connected directly with the store. I am completely disgusted and have never experienced such a horrible service. I refuse to pay 1 cent for this thing after all of the hassle. I took off work one morning to wait for it and planned to leave early another day because they were supposed to come between 2-5. This is unacceptable and I urge everyone to find another appliance store. Anywhere is better than HHgregg at this point."

mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about his microwave.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a store credit for the replacement was authorized. For further assistance with using the store credit, he can visit our store and refer to invoice [redacted]
 
We appreciate having the opportunity to answer Mr. [redacted] complaint.
Sincerely,
James [redacted]

I began an online purchase from HHGregg.com. During the transaction, it offered to me to apply for an HH Gregg credit card to get financing on this purchase. It mis-leads the customer appearing that I can get the card and apply it to this transaction. However, after applying to the credit card and getting approved, it then said I could not get the account number and would have to visit a store to get it. No stores in the area have this item. They would then have to enter an online transaction for me (if that's even possible) and it defeats the entire purpose of my transaction online. More importantly, it was completely mis-leading and false claims that I could get and use the credit card for the transaction benefiting from the financing option.

There is a particular sale that I want to use now that stops me from waiting a week for the credit card. No one has been helpful or competent from HH Gregg in this transaction. Synchrony Bank took 5 people and 3 calls to get a clear explanation that I didn't like, but at least made some sense.

I am now attempting to cancel my credit card with Synchrony Bank and to avoid any transactions with HH Gregg in the future due to these issues.

I would avoid transactions with both companies, even to save a few dollars as the hassle is not worth it!