HH Gregg Appliances

[redacted] Revdex.com, IncNDelaware Street # class="apple-converted-space"> Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] ’s finance and TV concern.I apologize for any inconvenience Mr [redacted] may have experiencedAs a company hhgregg does not have access to the card administrator’s records [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our return/exchange policyStreaming devices may be able to be used to obtain access to HULUWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

My refrigerator had broken down on the weekend of 8/I bought a refrigerator online with HH Gregg on Monday 8/8, and delivery was communicated to occur on Saturday 8/As soon as I walked away from the computer my bank called to tell me that my card had been compromised by their websiteI had to resolve this with my bank to receive a new card On 8/I still had not received a call from HH Gregg about the delivery that should occur on 8/13, so I called themI was informed that the refrigerator that I had bought on Monday had since sold out They did not call to tell me that they sold out AFTER I had already bought the productThey did not call to tell me that my delivery would not occur as scheduledI had already gone a full week without a refrigerator and HAD to have something Their HQ did not help at allI had to make several complaint phone calls to reach customer serviceIn the end, they did not do much to rectify the situationI am now getting a refrigerator on 8/14, but it's not the same refrigerator that I originally orderedThe only offer for my trouble was a $gift card for a store I'm obviously never going to give my consumer dollars to again

I have received your letter regarding [redacted] concerns about his television I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, the service plan administrator authorized a store credit for the replacement of the televisionIf he has any questions, our Call Center can be reached at (800) 284- We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

February 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear MsRichardson:I have received your letter regarding [redacted] ***’ concerns about her furniture.I apologize for any inconvenience MsLipps experiencedWe regret that we are unable to authorize a return or a refund for the furniture.A representative should contact her within the next few days to arrange a service callIf she does not receive a call in a timely manner, our Furniture department can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

November 7, [redacted] Revdex.com, IncEast Washington Street, Suite Indianapolis, Indiana RE: [redacted] [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns about her orderI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her order was shipped and the $shipping charge was waivedIf she has any questions, our Call Center can be reached at (800) 284-We appreciate having the opportunity to respond to Ms [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

October 7, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to honor her requestOur records indicate that a store credit was authorized for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

December 31, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer the refund or the food loss reimbursement she requested.Our representative contacted the service plan administrator and was informed that the refrigerator was repairedIt is our understanding that she has already used her food loss reimbursement for the year and is not eligible for more reimbursementIf she has any questions, Warrantech can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

March 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsR [redacted] :I have received your letter regarding [redacted] ’ concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her sofa was delivered on 3/We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

I have received your letter regarding [redacted] concerns about his purchase 0pt">I apologize for any inconvenience Mr [redacted] experiencedA representative from our corporate office contacted himHis daim of damage has been forwarded to the appropriate personnelIf he does not receive a call in the next days, we request that he contact Deb [redacted] at (800) 944- We appreciate having the opportunity to answer the complaint Sincerely, James T [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I find it concerning corporate could not locate a record of Corli offering me a gift card to NOT return the washer and dryerThe return of my order was initiated by Chris which resulted in a call from his manager, CorliDuring that call he told me that he would send me a gift card if I agreed to a washing machine replacementRight after that call, I emailed corporate (from the HHGregg website) and stated what occurred during that callWhen the new washing machine was delivered, the invoice stated an incorrect reason for the exchange to which I wrote on the invoice the true reason.During the initial purchase, my husband and I both asked about the price match guaranteeMy husband specifically asked if Black Friday pricing qualified and our sales rep said yesHe further reiterated that we should purchase a TV by "x" date so that it could be price matched against both Black Friday, Christmas and Superbowl deals.I purposely waited until the Black Friday prices for the price matchMy days was over right after ThanksgivingThe contract I signed did not state what exclusions existed for the price matchI am disappointed with the customer serviceThe appliance was delivered brokenChris tried to upsell me a new oneWhen I wanted to return, Corli called and said they would replace it and offered the gift cardAnd now the the price match is honored Regards, [redacted]

January 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

June 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns.I apologize for any inconvenience and frustration she experiencedWe regret that we are unable to offer the compensation she requestedHowever, in the interest of good customer relations, we processed a price adjustment of $She should receive the refund in the next days.We appreciate having the opportunity to answer Ms [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb

September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her requestOur records indicate that the service plan administrator authorized a store credit for the replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Someone was supposed to come check out the dryer for issues on 8/And I cannot believe that you all are willing to waste way more than $in coming to get this dryer and giving me a refund in full that was promised by your customer care center rep and have Lowe's match your price and get my $ And no one has still addressed that the verbiage in the price match policy doesn't refer to befor tax purchase price but refers to SELLING PRICE and the selling price the day I bought it was $and NOT $ I simpky ply cannot believe that HH Gregg is that money hungry over $you would lose the $760+ sale Regards, [redacted] ***

I have received your letter regarding [redacted] 's concerns about her orderI apologize for any inconvenience Ms [redacted] experiencedAccording to our records, a refund is being processedShe should receive it within the next 5-business daysIf she has any questions, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaint Sincerely,, James TM***

In August 2014, I purchased a Samsung refrigerator, stove, dishwasher and microwave from HH Gregg, but did not purchase the extended warranty The refrigerator came with a month warranty, and months later started making a horrible racket I contacted HH Gregg and was told that they could not help me since the warranty was up I asked for the name of a repair service and was told they do not recommend any service providers I was able to find a repair service to work on the unit, and was told that the problem was common to Samsung refrigerators and was basically a design problem The internal fan ices up and causes the fan to become inoperative After the $repair, the unit continued to have problems, and a return service call did not remedy the problem I was told that nothing could be doneA second repair service was called, and the repairman advised that there was nothing they could do, as the problem was indeed a design flaw After researching on the Internet, I discovered that there are over 1,complaints on file from consumers who purchased Samsung refrigerators and are having the same problem I feel that HH Gregg is selling a product that is known to them (or should be known to them) to be defective

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns.I apologize for any frustration she experiencedIf her order was arranged as an RAC Acceptance Now lease-purchase agreement, she may have the option to cancel the lease and arrange a pickup of the productsOur representatives are not authorized to make changes to accountsWe recommend that she speak with the administrator directlyIf she has any questions, she can contact RAC Acceptance Now at (800) 665-We appreciate having the opportunity to answer Ms [redacted] s complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is unacceptable for them to state that they are unable to fulfill my order when others who placed the order online are reporting having received their (identical) itemIn addition, my order on H.HGregg's website is still listed as "processing" and a hold is still placed on my credit card funds, three weeks after orderingFinally when I try to reach someone through their customer service number it is always on a long wait Regards, [redacted] ***

February 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund was processedShe should receive it in the next daysWe regret any delayIf she has any questions, we request that she contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb