HH Gregg Appliances

December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience Ms [redacted] may have experiencedDue to high demand on the LG and limited availability unfortunately we could not fulfill Ms [redacted] orderFor the inconvenience Ms [redacted] was given the option to purchase a different television or get issued a refundMs [redacted] agreed to the 49” proscanWe switched out the unit for the same price with no other out of pocket expense; therefore we would not be issuing Ms [redacted] a $store credit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I talked with Fedex as per your request and they have done trackingThey showed it was delivered to a business and I"m a residential homeThey also sent the driver back out to try and figure out where it is and they couldn'tFedex called and left me a message to refund the money or re-ship as they left Stephanie a message as well and I also passed along the information to Stephanie when I spoke with her on the phone two days ago So you are postponing me receiving the item that was a Christmas gift to someone or refund the money so I can buy one comparable The customer service that you have shown is really below parYou have to call a million times and get put on hold each time from 28-minutesOr you don't return the calls as you have statedThis is my first purchase ever with your company and you are showing me that you aren't staffed properly for holiday seasons Regards, [redacted]

April 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about his refrigerator.We regret his continued disappointmentHowever, we are unable to offer a refund for the service planIf he has any questions about the coverage or if the refrigerator stops functioning, we recommend that he contact the service plan administrator at (877) 456-for further assistance.We appreciate having the opportunity to answer the complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 7, and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, Why can't my money just be refunded? The t.vHas now been worked on againWhen it was returned it actually worked for an hour and fourth five minutesNow it needs worked on againThis will be repairsI hope this kind of ridiculous and extremely poor customer service puts H.HGregg out of business!! It's what you deserve! [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I WAS ADVISED BY A FEMALE SALES PERSON AT HH GREGG IN NORTH RIVERSIDE STORE, THAT I WOULD BE COMPENSATED FOR THE WHOLE DAY I HAD TO TAKE OFF FROM WORK ON THAT SATURDAYFORGET ABOUT THE SO-CALLED UPGRADE TO A DIFFERENT WASHERTHEY HAD TO DO THAT, BECAUSE THEY SOLD MY WASHER TO ANOTHER PERSON!!!! COME ON HH GREGG!!! GET YOUR ACT TOGETHER!!! AT LEAST YOUR DELIVERY DEPARTMENT WAS VERY EFFICIENT JUST REMEMBER....CUSTOMERS ARE YOUR BEST ADVERTISING Regards, [redacted]

January 9, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] [redacted] concerns about the dishwasher.I apologize for any inconvenience he experiencedHowever, we are unable to offer authorize a refundAs indicated on the back of our invoices, the return period is days.We were unable to locate a record of the purchase to which he referredMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe appreciate having the opportunity to respond to Mr [redacted] complaintSincerely, [redacted] Director, Service Operations [redacted]

October 1, 2015RE: [redacted] Dear MsRichardson:I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.We contacted the rebate processing company and informed them of the error in the original rebate submissionThey are issuing a replacement rebate card and sending it to Mr***He should receive it in the next daysWe appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb

I ordered a product online and never received a email confirmation numberI called a few days after to ask where my product was and they said it would shipI kept calling and they said they would ship the product the next dayI wait a week and called again to hear the same stuff everyday that it would be shipping the next day and that it is in stockI finally had enough and just cancelled the productI forgot to reach someone in customer service took an average of about mins every timeSo not only has this company gave me hope, they wasted my time and effortDon't trust this company at all, they should all be fired

May 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his request for repair.I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, he purchased a major component service plan, which covers the motor only.It is our understanding that when he informed the servicer that he had a service plan, he was referred back to Warrantech to get approval for the repairHowever, since his service plan only covers the motor and the issue was not yet diagnosed, Warrantech could not authorize coverage for the service call.Mr [redacted] would need to schedule an out-of-warranty service call with the servicerIf they determine that the motor is defective, Mr [redacted] would then be eligible for a reimbursement of the cost of the replacement partHe would be responsible for any other repair chargesIf he has any questions, the service plan administrator can be reached at (877) 456-9643.If he would like assistance with scheduling a service call, A&E Factory Service can be reached at (800) 905-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

March 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her financing.I apologize for any inconvenience [redacted] experiencedOur records indicate that her order did not qualify for the finance offer because the amount of the purchase did not reach the required minimumI am sorry for any misunderstandingIf she has any questions, the card administrator can be reached at (800) 333-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

February 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,James TM***Director, Service Operations JTM/rlb

I have received your letter regarding [redacted] concerns about her washer and dryer I apologize for any inconvenience MsGarrison experiencedHowever, we are unable to honor her requestOur representative contacted the service plan administrator and was informed that they are arranging serviceIf MsGarrison has any questions, NEW can be reached at (866) 856- ees , Service Operations /ri b We appreciate having the opportunity to answer Ms [redacted] complaint Sincerely, James [redacted]

October 16, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your follletter regarding [redacted] concerns We regret her continued disappointmentOur records indicate that a prorated refund of the service plan has been processedShe should receive it in the next days We appreciate having the opportunity to answer Ms [redacted] complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]

July 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the dishwasher.I apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for return or exchangeGiven the length of time that passed, there is no way to determine how any damage may have occurredIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference.The 20% depreciation each year is not a resolutionI stand to loose taxes plus year warrantee plus 40% value of the another $My warrantee cleat states with in two years of purchase full exchange no service call This is what I want HHGregg to doTotal store credit for full amountThis amounts to a $loss when I have a full warranteeThis is criminal Regards, [redacted]

February 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about the order he placed through our website.We regret his continued disappointmentThe product specifications for the model he ordered (model [redacted] ) indicate that the refrigerator is whiteWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

September 18, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concerns about her vacuumI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a return was processedShe should receive the refund in the next 10-days if she has not received it alreadyWe appreciate having the opportunity to answer Ms [redacted] ’s complaint Sincerely, James TM [redacted] Director, Service Operations JTM/rlb

October 30, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] orderI apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her order was canceled and refunded We regret any misunderstanding about the delivery processI have shared Ms [redacted] ’s comments with the regional management so that they can address any issues with their personnelIf she has any questions, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer Ms [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

I have received your letter regarding [redacted] concerns about the furniture I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her requestOur records indicate that she received exchanges The furniture came with the standard warrantyIt was not voidedWe are sorry for any misunderstanding We appreciate having the opportunity to answer Ms [redacted] ' complaint Sincerely, [redacted]