HH Gregg Appliances

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedWe processed a cancellation and a refund for the orderHe should receive the refund in the next daysI have shared his comments about the delay with the appropriate department headsWe appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

October 30, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] We have received your letter regarding [redacted] concernsI apologize for any inconvenience and frustrationHowever, we are unable to offer the compensation he requestedA representative from the delivery center should contact him within the next few business days to schedule a date for a delivery team to address the issues with the refrigeratorIf he does not receive a call in a timely manner, we request that he contact [redacted] at (800) 944-***We appreciate having the opportunity to answer Mr***’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

I have received your letter regarding [redacted] concerns about her order I apologize for any inconvenience Ms [redacted] experiencedI have shared her comments with regional managementWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goalOur records indicate that her order was deliveredIf she has any questions, our Call Center can be reached at (800) 284- We appreciate having the opportunity to answer Ms***'s complaint Sincerely, [redacted]

October 30, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the refrigeratorI apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his requestOpen-box products are sold “as-is”It is our understanding that the refrigerator is functioningIn the interest of good customer relations, we processed a price adjustment of $He should receive the refund in the next daysWe appreciate having the opportunity to answer Mr [redacted] s complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThanks for working on my behalf with HH gregg The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only That offer is NOT acceptable I will not accept their offer and void any other actions I may have to persue this matter in a Court Of Law Thank You, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have contacted Acceptance Now and they are pulling the usual Rent A Center denialI have asked you to step in and help us because your company has allowed them into your businessWhen I was denied credit I was told that I could deal with the "our finance guy" and maybe he can do somethingThere are no signs that this company rents space from you and we were definitely not told we were dealing with Rent A Center it was insinuated that we were dealing with one of your employeesThis is fraud between the two of you and I have also filed a complaint with the Attorney General of Illinois to investigate these and your storesI thought maybe you were a decent company but you and the employees at your store have not wanted to help us - I'm sure you have some sort of pull with them as they are renting out space in all your storesYes I did sign their agreement but was not given correct information regarding the payoutI have found there are numerous complaints filed in Texas regarding this and am sure this information was not given to me on purpose[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

October 22, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that the dryer was repairedShe may have the option to request reimbursement for laundry expenses through the administrator of the service plan.We appreciate having the opportunity to answer [redacted] ***’s complaintSincerely,James [redacted] Director, Service Operations

September 26, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the service plansI apologize for any misunderstandingAccording to our records, she purchased service plans that were listed on her invoice as major componentWe regret that we are unable to reimburse her for the cost of parts or repairs as she requestedIn the interest of good customer relations, we can offer to refund the service plans in full as long as the coverage has not been usedIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next daysWe appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely, [redacted] Director, Service Operations J [redacted] Enclosure --------------------- Request to Cancel Warrantech Extended Service Plan I hereby request H.HGregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered This form must be completed by the original purchaser Original Purchase Information (Send Refund to) Same ? Name ______________________________ Name________________________________ Address (original)_______________________ Address_______________________________ City________________________________ City__________________________________ State/Zip____________________________ State/Zip______________________________ Purchase Date________________________ Telephone # ___________________________ PSP Purchase Price____________________ Sales Invoice Number____________________ PSP Model Number_____________________ Customer Signature_________________________________ Date ___________________ (Original Purchaser) Reason: _______ok per DM/RB to refund the AWWT2M-and ADWT2M-service plans purchased on 6304-if coverage has not been used and form is received by 10/30/Mail To: Warranties Department hhgregg, E96th Street, Indianapolis, IN

I have received your letter regarding [redacted] I apologize for any inconvenience or delays Ms [redacted] experiencedOur records indicate that the dryer was deliveredIf she has any questions or needs further assistance, our Call Center can be reached at (800) 284- Sincerely, James TM***

October 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warrantyIf she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a notice from H H Gregg to come to their store and pick out a new dishwasher My son and I went to the store and they didn't have a dishwasher in the same price range as to what I originally paid I was told that I would have to pay $more to get a Samsung dishwasher I was also told that I had the option to get another brand if I wanted too I chose to get a Whirlpool dishwasher and it was $less that what I originally paid for the Samsung The store refused to give me a refund for the $although I paid on a debit card (same as cash) for the original Samsung purchase a year ago I was told that I could use the credit to buy something in their store After all I have gone through, I don't want anything from their store I want my refund to be debited back to me The manager said he would check with their main office but to date, I have not received any word on the refund I do now have my Whirlpool dishwasher so that part of my complaint is satisfied I will never again deal with H H Gregg I don't feel the store has the customer service rating that they have displayed in their advertisements Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hhgregg response is that their rebate processing company will send me the rebate in daysBut, this is the response that they have been saying from December So, you should understand my frustration here when the corporate response is also the same I don't have any confidence in them that they will send me my rebateI thought if Revdex.com intervened they might provide a prompt response But, no changeI am thinking of moving to arbitration or dispute settlement in court.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her rangeI apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return or a replacement.Most appliances come with a one-year parts and labor manufacturer’s warrantyIf she needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If multiple repairman were scheduled, it was because when I contacted the Revdex.com, warentech finally decided they might need to do something They scheduled one for a friday night and one for a saturday morning The only one we were aware of was the one friday; Well, after they came we had to wait for parts They came back and installed the parts and guess what?! The refrigerator still does not work Now what do I do? If HHgregg sells waranties, they should make sure the waranty company takes care of their customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionparts were ordered once already, that did not fix the problemNow there are additional parts order for the second timeI understand the first option is to attempt to fix the tvHowever if the tv can not be repaired, I want the purchased price back on my debit cardI do not want an hhgregg store credit because I refuse to deal with their warranty departmentThis has been a two moth issueOn any tv I buy I purchase a warranty and I refuse to deal with the warranty company that hhgregg usesOf I need to I can get an attorney, or call the local news to inform people of the horrible warranty center hhgregg uses Regards, [redacted] ***

April 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his installation.I apologize for any inconvenience Mr [redacted] experiencedWe are unable to offer a refund for the amount he requestedHowever, our personnel did process a refund of $for the [redacted] installation and the dishwasher installation partsIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns.I apologize for any inconvenience Ms [redacted] experiencedWe were unable to locate a record of the purchaseIf her issue has not been resolved, we request that she provide a copy of the purchase invoice so that we can research her concerns furtherWe appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her order was cancelled and the refund has been processed, it may take up to business days to be reflected on her accountAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.That is the most insulting offer I have ever receivedIt is not only offensive but also insult my common sense at the very basic levelWhy? Would I ever buy another product from hh GreggNot only did I buy a bad tv from your store that you refuse to exchangeThen you turn around and offer to sell me another one at a discounted priceWhy so you can take more of my hard earned money and sell me more bad merchandiseNo thank you You lie and say that I damaged the screen and nobody from your store has ever seen the tv since I left the store with it even after I sent in pictures of the tv you still refuse to do the right thingYou do not care because it not youIt is not your hard earned moneyThis has been the worst experience I have ever been through with a retailerYou state that in the interest of customer relations you can select me a tv at a discounted priceWhat a joke! Hh Gregg will never get another dime of my money Regards, [redacted]

New Roman';">I have received your letter regarding [redacted] concerns I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her request According to our records, the service p an administrator authorized a refund for replacement in the form of store credit Replacement of the product deems the coverage fully performedThe coverage is not transferrable and is not eligible for refund The service plan did not cover delivery or sales taxIt is our understanding that the delivery charge should be eligible for a rebate We appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely,