HH Gregg Appliances

Here is the response for [redacted] 's complaint

April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedGiven the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchangeAs indicated in our return policy, the return period is days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.ACCORDING TO YOUR WEBSITE - WHAT IS INDICATED ABOVE IS NOT WHAT THE WEBSITE SAYSFROM THE HHGREGG.COM WEBSITE, IT SAYS:• We match hhgregg.com prices on in-store purchases and in-store prices on hhgregg.com purchases.If we lower our price during the day period after your purchase, we will match our lower price.I have also attached a copy of it from the website.I think it is extremely poor customer service that no one replied to my letter I wrote to the CEO nor the submissions I made to hhgregg.com? Regards, [redacted] ***

March 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about his rebates.We regret his continued disappointmentAccording to the rebate processing company, the cards they sent him were returned due to an incorrect addressI have requested that they forward the cards to the address Mr [redacted] listed in his complaintWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his request for a price adjustment.I apologize for any frustration MrE [redacted] experiencedOur records indicate that a refund of $was processedHe should receive it within the next 5-business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Absolutely horrible company, I placed an order on Nov and the money was changed to my account the same dayOrder never shipped till Dec, I keep trying to send company emails and try to contact them, no response at all I am thinking to file a report against the company, buyers beware!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appearMegan contacted my fiance on 3/and she did received the serial numbers that we were able to provideThe couch was missing and torn off, likely by the delivery people This is a cop out response, since Megan had this information prior to my Revdex.com complaintI also personally left Megan a message via Julia on 3/16, as Megan was at lunch at 10:49amI am still waiting for that message to be returned and I left all of my contact numbers with Julia No one in this company is capable of returning a phone call and it is classic pass the buck Regards, [redacted]

March 9, Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her account.I apologize for any misunderstandingWe regret that our representatives do not have access to accounts and are not authorized to make changesSynchrony is the administrator of the hhgregg cardIf she has any questions about her account, Synchrony can be reached at (800) 333-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

We purchased a Samsung FT French Door refrigerator from HHGregg in Bel Air, MD It was an open box with a few dings in the door, but we got a GREAT buy When it arrived I found the fridge door seal was kinked over I contacted Samsung for Warranty replacement and I included pictures of the seal (and the dings) I asked only to have the seal replaced and stated we knew about the dings prior to purchase (I was sort of hoping they we just take care of that too!) Quite the opposite, we exchanged emails where they claimed this was physical damage and did not fall under the warranty I even said, the dings are not but the SEAL? They then called me and with a Korean accent informed me that "Samsung Warranty clearly states any physical damage voids the warrantyThe warranty on this refrigerator is void." I am pretty sure they are just saying they wont fix either of these items and there is a language problem, but I can't take the risk I returned to HHGregg and the General Manager could not have handled it betterHe just said "Well, that is wrong, but please pick another and we will swap them or you can just return it." Of course the one we selected was the LAST GE Profile ft, so it was an open box They reduced the price to what we paid for the open box Samsung PLUS an extra $PLUS free delivery and pick up of the old one I checked [redacted] for the exact same model and got a price almost exactly TWICE what we paid (ignoring [redacted] 's $delivery), except we added a $year warranty at HHGregg This is my ONE STOP shopping store for Appliance [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

December 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s refund.We apologize for any inconvenience Mrs [redacted] encounteredOur records indicate that the order was fulfilled on 11/29/We hope Ms [redacted] enjoys her purchaseWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

December 11, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns about her request for a price adjustment.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her requestAs indicated on the back of the sale ad, prior purchases were excludedWe appreciate having the opportunity to respond to Ms [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]

January 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we processed a refund of $He should receive it in the next days.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]

Hhgregg was the worst experience I have ever had with regard to their resolution of a poorly installed refrigerator They attached a faulty water kit for the icemaker, which flooded my basement and cost $1,for the deductible When I tried to get them to come look at the broken water source kit, I got the run-around I purchased a worthless year warranty, who claimed the issue was the fault of the installation team I was called by someone in the insurance department asking for information from my homeowners insurance, which was sent, but I was told that the insurance company should have conducted a subrogationand they never sent anyone to look at and repair the broken faulty water line kitwhich I have not touched since it broke, hoping to show them and have them at the very least repair They do not call back, and lip service you to death you are transferred or referred off to other areasand when the upper management in california reaches out to youit is during my business hours and I cannot get back to them I will NEVER purchase an Hhgregg appliance or electronic ever again Buyer beware

I bought a refrigerator from hhgreg on outer loop for $and paid $dollars to have it deliveredWhen they dropped it off after leaving I noticed the door did not seal I called hhgreg back and after talking to them about times they finally sent out a service techOnce he got to my house days later he looked at it and said that was the best he can doHe didn't even do anythingI called hhgreg back and told them if they couldn't fix right or replace I wanted my money back so they sent me a new one out days laterThis time the guys who dropped it off pinched my brand new floor I just out downI called yet again to complain about my floor and they took my information and said they repair company would contact me with in days that was about weeks ago and I still never received that call so I replaced the pinch myself so there's more time and money out of my own pocketThe only help I got was I called back to the store to complain that I was never offered a warranty when I bought the refrigerator so the manager offered to give me the year for the price of the year but I have not been able to go back yet because half the money I had to buy the warranty I had to spend on repairing my floor

October 22, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the service plans I apologize for any misunderstandingIn the interest of good customer relations, we can offer to refund the service plans in full as long as the coverage has not been usedIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days We appreciate having the opportunity to answer Ms [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted] Enclosure ----------------------------------------------------------------- Request to Cancel Warrantech Extended Service Plan I hereby request H.HGregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered This form must be completed by the original purchaser Original Purchase Information (Send Refund to) Same ? Name ______________________________ Name________________________________ Address (original)_______________________ Address_______________________________ City________________________________ City__________________________________ State/Zip____________________________ State/Zip______________________________ Purchase Date________________________ Telephone # ___________________________ PSP Purchase Price____________________ Sales Invoice Number____________________ PSP Model Number_____________________ Customer Signature_________________________________ Date ___________________ (Original Purchaser) Reason: _______ok per DM/RB to refund the MOWT2-service plans purchased on [redacted] if coverage has not been used and form is received by 11/22/ Mail To: Warranties Department hhgregg, E96th Street, Indianapolis, IN Revised: 01-21-

Peggy [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’ complaint response concerning her washer repairI apologize for any further frustration Ms [redacted] has experienced After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/ We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#11866473) Dear Ms***:I have reviewed the rebuttal made by Ms [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I talked with Fedex as per your request and they have done trackingThey showed it was delivered to a business and I"m a residential homeThey also sent the driver back out to try and figure out where it is and they couldn'tFedex called and left me a message to refund the money or re-ship as they left Stephanie a message as well and I also passed along the information to Stephanie when I spoke with her on the phone two days ago So you are postponing me receiving the item that was a Christmas gift to someone or refund the money so I can buy one comparable The customer service that you have shown is really below parYou have to call a million times and get put on hold each time from 28-minutesOr you don't return the calls as you have statedThis is my first purchase ever with your company and you are showing me that you aren't staffed properly for holiday seasons Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I WAS ADVISED BY A FEMALE SALES PERSON AT HH GREGG IN NORTH RIVERSIDE STORE, THAT I WOULD BE COMPENSATED FOR THE WHOLE DAY I HAD TO TAKE OFF FROM WORK ON THAT SATURDAYFORGET ABOUT THE SO-CALLED UPGRADE TO A DIFFERENT WASHERTHEY HAD TO DO THAT, BECAUSE THEY SOLD MY WASHER TO ANOTHER PERSON!!!! COME ON HH GREGG!!! GET YOUR ACT TOGETHER!!! AT LEAST YOUR DELIVERY DEPARTMENT WAS VERY EFFICIENT JUST REMEMBER....CUSTOMERS ARE YOUR BEST ADVERTISING Regards, [redacted]