HH Gregg Appliances

September 21, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’ concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the service plan administrator authorized a store credit for the replacementA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

February 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns about her purchase.We regret her continued disappointmentAs previously stated, we are unable to provide any further refundIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a price adjustment of $was processedHe should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb

February 27, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns.We regret his continued disappointmentWe processed a refund of the service plan prorationHe should receive it in the next days.We appreciate having the opportunity to respond to the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

I have received your recent letter regarding [redacted] concerns about his DVD player 0.4in">I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, the service plan he purchased is administered through WarrantechI have shared his comments about the repair delayOur representative contacted Warrantech and was informed that they approved the estimate for the repairIf he has any questions, the service plan administrator can be reached at (877) 456-We appreciate having the opportunity to respond to Mr***' complaint Sincerely, [redacted]

June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer additional store creditOur records indicate that she selected a replacement modelIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

I did a online order with a ship to store for pick up today I received a contradictory email saying it was ready for pick up however in the email it reads do to the holiday traffic the item is not ready If they are not able to supply the item at the agreed upon time and location they shouldn't be selling them!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I had also notified my credit card company and they credited me back the charge HH Gregg had charged me As long as they do not claim to have sent me the product and attempt to charge me again, I find that this resolution would be satisfactory to me I will wait to see what the business does and, if it does attempt to charge me back, will consider this complaint resolved Regards, [redacted] ***

I have received your follletter regarding [redacted] concerns According to our records, the service plan administer authorized a store credit for the replacement of the refrigerator We appreciate having the opportunity to answer the complaint Sincerely, [redacted]

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her range.I apologize for any inconvenience Ms [redacted] experiencedIn the interest of good customer relations, we can offer to reimburse her for up to $toward the cost of the conversionIf she would like to take advantage of this offer, we request that she submit a copy of the receipt for the conversion to the following address.Corporate Office, hhgreggAttnCommunicationsE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

May 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to authorize a return for the televisionAs indicated in our return policy, damaged products are not eligible for returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Hhgregg wants me to call and find a dealer that can work on my receiver, they want me to pay for shipping, which would be a lot considering my receiver weighs around pounds and still don't know if they will pay for it or notThis isn't the way a extended warranty should workThey need to find me a dealer that can work on my receiver, they need to send me prepaid shipping boxes to that address and they should pay for it to be fixed, not expecting me to pay and they may or not pay me back, I DO NOt TRUST THEM !! If they can't do this then I should receive a full refund plus tax Best Regards, [redacted] ***

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her watch.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to honor her requestAs indicated on our invoices, the return period is days from the date of purchaseWe do not sell products that are not authentic.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

I have received your letter regarding [redacted] concerns about her refrigerator I apologize for any inconvenience Ms [redacted] experiencedAccording to our records, she purchased an RFWT3I-service plan, which is administered through WarrantechOur representative contacted the service plan administrator and was informed there were some issues due to the fact that multiple servicers were scheduled to evaluate the refrigerator It is our understanding that A&E Factory Service is scheduled to install partsIf she has any questions, we recommend that she contact Warrantech at (877) [redacted] We appreciate having the opportunity to answer Ms***'s complaint Sincerely, [redacted]

March 6, 2015Peggy [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his price match request.I apologize for any inconvenience Mr [redacted] *xperiencedWe regret that we are unable to honor his requestAccording to our records, the ipad was purchased in June of Given the length of time that has passed, we are unable to verify whether the lower price qualified.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below According to my bank statements I have received a refund of $on 5/2/16; not the amount you quotedI am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact informationI am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

We have received your letter regarding [redacted] concern about the appliance repair I apologize for any frustration Mr [redacted] has experiencedAfter review, I regret we are unable to refund the cost of the dishwasher Per the service agreement, Warrentech is only obligated toreimburse for product replacement the cost of the product, minus the claims they've paid HH Gregg can only take what has been given by Warrentech under their plan contractIn regards to the service plan, as a good faith cost to HH Gregg, we are willing to refund the service plan in full Attached is a cancellation form and we ask that it be sent with a copy of the letterWe value our customers and appreciate the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team

I have received your letter regarding [redacted] 's concerns about her purchase 12.75pt 0.05in 0pt 0in">I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that she paid $plus tax for the KeurigIn the interest of good customer relations, we processed a refund of $to reimburse her for the price differenceShe should receive it in the next days We appreciate having the opportunity to respond to Ms [redacted] 's complaint Sincerely, James TM***

We ordered a TV from them on Black Friday, off of their website, for in store pick upOn the 27th we received an email from the company stating that the oversold the TV and they could not fulfill our order, we would have a refund in 3-daysOn the 28th we received an email saying that our order was cancelled and they gave us a code to save 11% off an order of $or more, as a sorry giftAgain it stated that we would have a refund in 3-daysOn Monday the 29th I get an email stating that our TV was ready for pickupSo I called the store, which took people and minutes to tell me I had to call the online support and they gave me a numberI immediately called website support and was on hold for minutes before I got a really nice lady named Anita, who said my order was cancelled now and she was sorry and I should see a refund tomorrow or the next day, she gave me a cancellation confirmation# [redacted] Then, this morning, 12/5, we still have no refund and I get a call from HH Gregg stating that my tv is still there waiting to be picked upSo I called online support again, at 8am when they opened and got a rude associate, who wouldn't repeat her name, that told me it would take days to receive a check because we paid with paypalI ask for a manager, and get Di or Die, who told me that Paypal had strict rules and it had to be a check, I said no it doesn't, I sell online, you can refund me through paypal immediatelyShe got very rude and said what did I want from her? I said I wanted my refund today or I was filing a dispute with Paypal because they originally cancelled this order, so I shouldn't be waiting this longShe finally put me through to banking that immediately refunded my moneyI will never shop there againI can't belive they can treat customers this way