HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I received your email today June 9, I am very disappointed in the response from hh Gregg as they have been promising my refund since Oct *** ***
***
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

August 18,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the store
credit.I apologize for any inconvenience Mr*** experiencedOur records indicate that our Vendor Relations department offered a comparable model (model UN60J65200) as a replacementIf he has any questions, our Vendor Relations department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 18, Times New Roman", serif; letter-spacing: -0.15pt;">*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern about her range repairI apologize for any frustration Ms*** has experienced The warranty administrator Warrentech, issued a credit that was used by hhgregg to give Ms*** a store creditThe credit was used for delivering a new replacement range that was completed on 11/15/under invoice ***We ask that Ms*** call us if she has any questions or concerns about her new range We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

May 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns about his receiver and the service plan.We regret his continued disappointmentHowever, our representatives are unable to override the Terms and Conditions of the service plan.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for itIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (#***)Dear Ms***:I have received your letter regarding*** *** concerns about his
purchase.I apologize for any inconvenience Mr. *** experiencedOur records indicate that the dryer was exchangedIt is my understanding that a representative contacted him.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

March 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the dryer. I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a refund. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that she proceed with the service process.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

I asked for a call minutes prior to deliverythe delivery driver called me when he was at the property the first timeobviously I can't be there the second time they called me minutes from the propertyAnother missfinally a manager call me and guaranted that they will call me minutes when they were from the property- someone called me minutes from the property I told him that I would leave now but it would take me minuteshe agreed that he would waitI text him every step of the way until I arrived at the property only to discover that he was not there and would not returnHe could have let me know before I made the trek, or even when he had to leavethis is hours of my life wasted trying to get hhgregg to deliver I will return my Appliance and buy it somewhere else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI received a gift card for $Thanks for resolving the problem
Regards,
*** ***

I am completely dissatisfied and blown away by the poor service I received recently at the Mishawaka, IN HH GreggI purchased a washer/dryer set and explicitly asked the sales agent before purchase when the earliest date for delivery would be as this was a determining factor to my purchaseThe sales agent specifically stated I would receive a call Sunday evening, 6/to confirm a hour windowI verified that I need the delivery after 4PM as like any other adult - I work during the day and do not have the luxury of taking hours out of my day to sit and wait for a deliveryThe sales agent stated this would not be a problem to have the delivery after 4PMMonday afternoon I finally call them, only to find out the delivery is set for the following Monday, 6/They could schedule the delivery for Tuesday 6/3, but told me I had to wait for a callback later on that evening to give me the three hour window - again reiterating I need the delivery after 4PMThe rep I spoke with stated if that time frame didn't work out to call back and rescheduleFinally I get a call saying the delivery time will be between 9:15AM-12:15PMI immediately call the store and get the same rep I spoke with earlier that afternoon and she places me on hold and then the manager picks up with no explanationHis scope of customer service revolved around phrases like "This is the way we've always done it." And "I've been here years and it's worked this way for everyone else." There was no sense of customer service as the entire call he was speaking over me and interruptingHis only solution was we could push the delivery back another day but there would be no guarantee on the time or that I could wait until SaturdayThis defeated the whole purpose of purchasing appliances with the immediate need for delivery discussed at the time of purchaseThis experience speaks volumes that this business is simply focused on the sale with no desire to improve customer service or return businessI will never purchase appliances from this store again

January 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms.***:I have received your letter regarding *** *** concerns about his
purchase.I apologize for any inconvenience or frustration Mr*** experiencedAccording to our records, the purchase was originally arranged as an Acceptance Now Rental Purchase AgreementIt is my understanding that the payment he made was refundedI am sorry for any misunderstanding.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It was received on 12/8. Please see the attached communication from HHgregg prior to my complaint. Unacceptable that a customer has to go through this much hassle for a rebate.Regards,*** ***

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: ***
*** (# ***)
Dear Ms***
I have received your letter regarding*** *** concerns about her refrigeratorI apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her requestIt is our understanding that the refrigerator was repairedIn the interest of good customer relations, we processed a $price adjustmentShe should receive the refund in the next daysWe appreciate having the opportunity to answer Ms. *** complaint.
Sincerely,
*** ** ***Director, Service Operations

October 22, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about her television.I apologize for any inconvenience *** *** experiencedOur records indicate that a store credit was
authorizedWe regret that we are unable to offer the reimbursement she requested. We appreciate having the opportunity to answer *** *** complaint. Sincerely,James ** ***Director, Service Operations

December 20, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his order.I
apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund to reimburse him for the online order discountHe should receive it in the next days. We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,*** ** ***Director, Service Operations***

I have received your follletter regarding *** *** concerns about her refrigerator
We regret her continued disappointmentHowever, we are unable to authorize a returnOur representative previously contacted the manufacturer and was informed that they only had a record of a request for service provider contact information and no completed service calls on file
It is our understanding that if the manufacturer determines that a covered failure in the refrigerator cannot be repaired during the manufacturer warranty period, they may authorize an exchangeFor further assistance, we recommend that Ms. *** continue with the service process
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,

I place and order on 11/20/received and email stating my order has been received will be processedtell me estimated dated on when it will be shipped and will received an emailwell
come to find out the item that I was going to purchase is out of stockdidn't find this out till I call them on 11/so when I spoke to somewhere there they told me it will take days to credit my cardok three day later call spoke to another person and she told me I cancel the order on 11/it will take to days for refundmy point is if I didn't call them to supposing cancel the item in which I would never know it was OUT OF STOCK! I probabl wouldn't be getting a refundonly emails I received from them are advertising believed me I will be stopping thatI will never recommend this place to anybodypoor service, and on hold for over mins trying to speak with someone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***At this time I would like to retract the compliant due to the merchandise being replaced
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was soldI placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or advertisingI still find their response unacceptableOne purchase was cancelled and refunded without even contacting meSecond purchase has still not been handledNo where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November??
Regards,
*** ***