HH Gregg Appliances

Dear Ms***:
New Roman", serif; letter-spacing: -0.15pt;"> I have received your letter regarding *** ***’s concern about the washer repairI apologize for any frustration Mr*** has experienced I regret we are unable to schedule a service call for Mr***, due to the warranty being administered by WarrantechAs a company hhgregg does not have access to Warrantech’s service systemWe ask that Mr*** please contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

March 9, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any
inconvenience *** *** experiencedWe regret that we are unable to authorize a return or an exchange for the televisionAs indicated in our return policy, damaged products are not eligible for return or exchange. According to our records, the delivery invoice was signed indicating that the television was received in good condition.If *** *** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I did contact the manufacture, Samsung, on 07-Nov-That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipmentI am able,to provide email correspondence between myself and Samsung.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Still waiting for response no call as of today
Thank you,
***

October 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***s refund.We apologize for any inconvenience
Mr*** encounteredOur records indicate that the refund was processed on 10/22/The funds should be reflected on his account within to business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the television.I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven the length of time that has passed since the television was delivered, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service center in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
We not ever shop in this store again and will let all my friends and family know of this outcome
Regards,
*** *** ***

A Horrible Experience with HH Gregg , I purchased an entire kitchen set with them LG Fridge ,Samsung stove and microwave and dishwasher, it took me no more than minutes to purchase, because I searched several stores E.G *** *** , *** and *** and *** *** ,I had a price in mind and certain brands I wanted to purchase and features ,HH Gregg had all the items I was looking for in stock and was also offering free delivery and the price were the same as the other stores and they price matched .due to the brands I purchased I was very happy, until delivery day ,my order was delivered with no fridge, the delivery men had a work order with no fridge on it , I showed them my sales receipt and they told me they only deliver and I had to call the store, at that time of morning before I had to go to work ,I was not expecting to be on the phone trying to locate my fridge I paid for ,I called the store and they were closed -I asked the men for their supervisor contact, and they said I have to wait and proceeded to open all the other appliances and take pictures ,I advised them that I would like the phone # and I need to speak to some one so they can be advised they have to deliver my fridge also ,I still had to wait until they were done , I called and supervisor stated I have to speak to the store due to that was the work order sent to them to deliver ,and was transferred to the store and I spoke to a person that stated he was a manager .he said the fridge was sold out, I told him the reason for my purchase at HH Gregg was partial to the items being in stock, he said the fridge will have to be reordered ,I advised him I was having a family function at my home for my wedding anniversary and I ordered a fridge and was told it will be delivered way before my event .he said to come in and speak to a manager at the store ,I went in and was given a discount and got the floor model, I asked the agent if this item was delivered and brought back to the store or if it was refurbished ,because it had some dings on it ,he said no it was taken out of box and due to being moved around the store that why it had the dingsthe type of person I am I work every day and it is not easy to spend that amount of money for faulty product
The fridge was delivered at my home before my function, with in to weeks the fridge was making a lot of noise ,I called and they sent out someone and the compressor had to be changed due to the noise and also agent told me something was missing from the back that reduces noise ,the tech was very nice and took care of the problem ,I honestly don't see why I have to purchase brand new products and they have to be fixed within days .this purchase was around July .now I have another problem my brand new dishwasher is not washing, it is running but not washing ,and it won't turn off ,I called and agent gave me a phone # for a repair place hours from me ,and was told they might have an office closer to where I live to have the dishwasher fixed ,to contact them, voice mail stated they are closed and to call back on next business day .I called back the customer service center and told them these people are to far and if they can give me some one closer ,I called another repair location that was given and left message on Friday morning, no contact on Friday ,no contact on Saturday ,no contact on Monday ,mind you in order to turn off the dishwasher I had to turn the breaker off which also took off my fridge ,I had to run an extension cord to work the fridge ,I advised agents of this and they said there was nothing they can do but submit work order -on Tuesday I called the repair place ,the agent told me he needs the model number ,I advised him it was sent with work order ,he said he still needs it from me to take a picture and email it ,well I did this on Tuesday morning and I am still waiting, my fridge is still hooked up to the extension cord ,I looks like a hazard to me ,and I can't move the fridge I have to say this is the worst place to spend your hard earned money ,and no NEW product should have to be fixed and any point with in months of purchase .sales agent at the Ocoee store is very helpful when you have to purchase ,if you have a problem ,they seem to avoid you

New Roman';">I have received your letter regarding *** *** claim of damage
I apologize for any inconvenience Ms*** experiencedIt is my understanding that the delivery provider resolved the issueIf she has any questions, Incident Tracking Specialist *** *** can be reached at (800) 284-***
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

I have had a problem twice at the Beavercreek store and I've only shopped there times!!!! I purchased a TV online and they took my money out of my account and then sends me an email days later to tell me my order was cancelled due to demandI was lied to when I called the store by two different employees and now they say it will be up to days to get my money backIf they couldnt sell me a tv then why did you take my money!!!!!

New Roman'">I have received your letter regarding *** ***'s concerns about his television
I apologize for any inconvenience Mr*** experiencedIt is our understanding that the service plan administrator authorized a replacementA representative should contact him within the next 5-business days
We appreciate having the opportunity to answer Mr***'s complaint
Sincerely,
James T. M***

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about her visit to our
store.I apologize for any frustration Ms. *** experiencedWe regret that we are unable to honor her requestI have shared her comments with the regional management so that they can address any issues with their personnel.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be not satisfactory to me.
I WANT AT LEAST YEAR PAID THE WARRANTY FOR MY APPLIANCESIT STILL BROKEN AND REBUILDEDI DON'T KNOW WHAT IS NEXT TO BE BROKEN AGAIN$IS NOT A GOOD RECOMPESANTIONTHIS IS THE WORST COMPANY AND CUSTOMER SERVICE THAT I HAVE EVER DEAL IN MY LIFEI AM BUSINESS PERSON AND I WON'T RECOMEND THIS PLACE AT ALLI DIDN'T GET NEW APPLIANCES NO MATTER HHGREGG COMPANY SAID....AND I PAYING AS A NEW EQUIPMENTTHE YEAR WARRANTY COST $ 150, PLEASE YOU CAN DO BETTER THAN $WITH WARRANTY I CAN STILL NO PAYING FOR DAMAGESTHIS IS A BIG BUSINESS - COMPANY DO SOMETHING BETTER THAN THATTHANK YOU,
Regards,
*** ***

November 30, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her
order.I apologize for any frustration Ms*** experiencedWe are strongly committed to providing the best in sales and service and we fell short of our goal in this instanceOur records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M***Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
HHGregg has not made any contact with me at all regarding the resolution of the dishwasher problem The dishwasher is still broken and no one has ordered any parts or called to offer a replacementI called HHGregg today to find out what the plan is and have been on hold for over a half hour HHGregg's response to the Revdex.com was that I would receive some sort of resolution by today That is obviously not going to happen HHGregg is the worst appliance store I have ever dealt with This dishwasher has been broken for almost a month and there is no resolution in sightHow could the HHGregg representative tell you that the problem would be resolved by today and then not follow through?? This is ludicrous I hope the Revdex.com can get me a replacement dishwasher soon

They have great prices and a large selection; that's where it endsTheir customer service is absolutely horribleWhen you purchase an appliance and there are definite functional problems with it, the same day of delivery, they want to repair, not replaceAnd when you attempt to come to a resolution with customer service, they are abruptly rude, refuse to allow you to speak with a supervisor, refuse to return the appliance and haon you while you are talking

Here is the response for *** *** complaint

May 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her
order.I apologize for any inconvenience *** *** experiencedOur records indicate that the dishwasher and the microwave were delivered. It is my understanding that the store manager authorized a refund of the installation charges in the amount of $We are unable to offer any further compensation. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team