HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The HH Gregg lame response tells me that their organizationrefuses to take responsibility for corporate incompetence
Regards,
*** ***

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his furniture.I
apologize for any inconvenience Mr*** experiencedHowever, we are unable to authorize a returnCustomers have the option to decline delivery if they believe the products being delivered are incorrect.According to our records, our Furniture department offered assistance with scheduling serviceIt is my understanding that Mr*** declinedIf he would like to speak with a representative, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

September 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding William Lawrence’s concerns about the store
credit.I apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund in the amount of the store creditHe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

August 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***
I have received your letter regarding *** *** concerns about the service plan
I apologize for any frustration Ms*** experiencedWe regret that we are unable to honor her request
Our representatives did not locate a record of the purchase or the exchange to which she referredAs indicated in the Terms and Conditions for the service plans sold in our stores, replacement of the product fulfills the coverageThe coverage cannot be transferred or refunded
We appreciate having the opportunity to answer Ms***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedCould you please advise on the form of refund in which I will receive? I can provide credit card info if they will process it that way or will it be mailed to my home via check at *** *** ***,*** ***, MD 20747?
Regards,
*** ***

August 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** *** (# ***)Dear Ms***:We have received your letter regarding *** *** *** ***'s concerns regarding their
washer.We apologize for any inconvenience *** and *** encounteredWe regret to inform them that we are unable to return the unit due to the fact that it has been over daysHowever, the product is currently under the one-year manufacturer warrantyGE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

January 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:We have received your letter regarding *** *** concerns about his
order.I apologize for any inconvenience Mr. *** experiencedWe regret any misunderstandingHowever, we are unable to honor his request for a refundSome installation services are not included with the purchase of a standard delivery and setup. We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
Thank you for your follow-up This matter was resolved yesterday.The response made by the business in reference to complaint ID ***, was satisfactory to usKudos to customer service rep, April for her kind assistance in getting this resolved The service plan provider, NEW, was very difficult to deal with, but April at HH Gregg was wonderful! Too bad we didn't start with April but first spent weeks dealing with NEW as required in the premium service plan
Thank you again!
*** And *** ***

May 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her
refrigerator.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refund. Our representative contacted the service plan administrator and was informed that the part needed for the repair was deliveredIf *** *** has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about his refund.We apologize for
any inconvenience Mr*** encounteredOur records indicate that a check was processed on 12/13/Please allow to business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her dryer.I
apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer her a refundIt is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $if she would like to have an alternate service provider evaluate the issue with her dryerIf she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next days.Corporate Office, hhgreggAttnCommunications departmentE96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her areaLG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***

January 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about the
rebate.I apologize for any inconvenience Ms. *** experiencedAccording to our Marketing department, there were issues with some of the ecodes that were sent for rebatesIt is our understanding that they are sending rebate cards to replace the ecodesIf she does not receive the rebate card in the next days, we request that she contact *** *** at (800) 944-for further assistance.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

hhgreggs extended warranty SUCKS I have been trying to get my washing machine fixed since the middle of September It is now the 2nd of December and the machine is still not fixed There repair service is terrible!

I have received your follletter regarding *** *** concerns about the television
We regret her continued disappointmentAccording to our records, the service plan coverage transferred to the new television
If she would like to request a cancellation of the service plan coverage for a possible refund, we request that she fill out the enclosed form and mail it to the address listed at the bottom of the form
We appreciate having the opportunity to answer Ms***s complaint
Sincerely,

July 18,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s product
repair
I apologize for any inconvenience Ms*** experiencedWhen speaking with Warrantech I was informed the Ms*** service call was dispatched to *** ***Ms*** was originally scheduled for service on 7/14/16; however no one was present at the home when tech arrivedDue to Ms*** requesting a certain tech; *** *** has rescheduled service for 7/21/based off techs availability
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

January 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the service
plan.I apologize for any misunderstandingWe regret that we are unable to honor her requestAccording to our records, the service plan she purchased is administered through WarrantechOur representatives are not authorized to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been usedIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***Enclosure

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the
television.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s
concerns about her purchase.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return or an exchange for the washerAs indicated in our return policy, damaged products are not eligible for return.We have processed a refund for the service planShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

I'm beyond upset about a washer/dryer set that was purchased in January We have already had the washer replaced after days and now the dryer is not working We purchased a service plan and they told us they cannot have someone out here for days We have people living our home The customer service that we have received from HH Gregg in North Canton, OH has been completely inappropriate

November 13, *** ***
Revdex.com, IncIndianapolis, Indiana RE: *** *** (# ***3)
Dear Ms
***:
I have received your letter regarding *** *** concerns about his refrigeratorI apologize for any inconvenience Mr. *** experiencedOur representative contacted the service plan administrator and was informed that the manufacturer covered the repairIf he has any questions, we recommend that he contact the service plan administrator at (877) 456-or the manufacturerWe appreciate having the opportunity to respond to Mr* *** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***