HH Gregg Appliances

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (* ***) Dear *** ***I have received your letter regarding *** *** concerns about her
refrigerator.I apologize for any inconvenience *** *** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf she has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns.We regret his continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

November 5, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his
refrigerator.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his requestGiven the length of time that has passed since he received the refrigerator in July of 2014, there is no way to verify how any issues occurred. Most appliances come with a one-year parts and labor manufacturer’s warranty, which has likely expiredIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Bought a tv and a laptop 1/yrs agoAlso bought the extended warranty which covers anything that can happen except theftBoth I and my wife remember them explaining in detail that it didnt matter what happened, even if we dropped it off a bridge, as long as we could bring it back to them its coveredMouse buttons ans and wifi stopped working so I brought it in yesterday and was told we didnt have that coverageSoftware only they saidThey had it in black and white on their computer so that made it lawOf course I cant find my papersI understand how they would be frauded if they took everyones word about things like this, but this is bullSomebody in that store took my money and didnt give me all I was purchasingAnd I payed quite a bit extra for itIts on me for loosing my papers, but they'll never see anymore of this familys money

August 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** *** (# ***)Dear Ms***:We have received your letter regarding *** *** *** ***'s concerns regarding their
washer.We apologize for any inconvenience *** and *** encounteredWe regret to inform them that we are unable to return the unit due to the fact that it has been over daysHowever, the product is currently under the one-year manufacturer warrantyGE can be reached at (800) 432-2737.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

February 10, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***’ concerns about the
microwave and the rebate.I apologize for any inconvenience *** *** experiencedMost appliances come with a one-year parts and labor manufacturer’s warrantyWe regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebateShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

hhgreggs extended warranty SUCKS I have been trying to get my washing machine fixed since the middle of September It is now the 2nd of December and the machine is still not fixed There repair service is terrible!

July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s
concerns about her purchase.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return or an exchange for the washerAs indicated in our return policy, damaged products are not eligible for return.We have processed a refund for the service planShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the
television.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

I have received your follletter regarding *** *** concerns about the television
We regret her continued disappointmentAccording to our records, the service plan coverage transferred to the new television
If she would like to request a cancellation of the service plan coverage for a possible refund, we request that she fill out the enclosed form and mail it to the address listed at the bottom of the form
We appreciate having the opportunity to answer Ms***s complaint
Sincerely,

I'm beyond upset about a washer/dryer set that was purchased in January We have already had the washer replaced after days and now the dryer is not working We purchased a service plan and they told us they cannot have someone out here for days We have people living our home The customer service that we have received from HH Gregg in North Canton, OH has been completely inappropriate

January 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:We have received your letter regarding *** *** concerns about his
order.I apologize for any inconvenience Mr. *** experiencedWe regret any misunderstandingHowever, we are unable to honor his request for a refundSome installation services are not included with the purchase of a standard delivery and setup. We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,*** ** ***Director, Service Operations***

May 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her
refrigerator.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or a refund. Our representative contacted the service plan administrator and was informed that the part needed for the repair was deliveredIf *** *** has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
Thank you for your follow-up This matter was resolved yesterday.The response made by the business in reference to complaint ID ***, was satisfactory to usKudos to customer service rep, April for her kind assistance in getting this resolved The service plan provider, NEW, was very difficult to deal with, but April at HH Gregg was wonderful! Too bad we didn't start with April but first spent weeks dealing with NEW as required in the premium service plan
Thank you again!
*** And *** ***

November 13, *** ***
Revdex.com, IncIndianapolis, Indiana RE: *** *** (# ***3)
Dear Ms
***:
I have received your letter regarding *** *** concerns about his refrigeratorI apologize for any inconvenience Mr. *** experiencedOur representative contacted the service plan administrator and was informed that the manufacturer covered the repairIf he has any questions, we recommend that he contact the service plan administrator at (877) 456-or the manufacturerWe appreciate having the opportunity to respond to Mr* *** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

December 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about his refund.We apologize for
any inconvenience Mr*** encounteredOur records indicate that a check was processed on 12/13/Please allow to business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedCould you please advise on the form of refund in which I will receive? I can provide credit card info if they will process it that way or will it be mailed to my home via check at *** *** ***,*** ***, MD 20747?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
No one has called me to resolve anything, ever!
I am NOT happy with the furniture or the way I have been treated through out this whole processI want them to come get the furniture and refund credit my account
Regards,
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 10739055)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about his television.I
apologize for any inconvenience Mr*** experiencedIt is our understanding that the service plan administrator authorized a replacementA representative should contact Mr*** in the next few business days to make arrangementsIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her dryer.I
apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer her a refundIt is our understanding that the manufacturer has determined that there might be an issue with her house vent.In the interest of good customer relations, we can offer to reimburse her up to $if she would like to have an alternate service provider evaluate the issue with her dryerIf she would like to take advantage of this offer, we request that she send the paid receipt for the service call to the following address within the next days.Corporate Office, hhgreggAttnCommunications departmentE96th StreetIndianapolis, IN 46240The manufacturer should be able to provide her with contact information for authorized service providers in her areaLG can be reached at (800) 243-0000.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***