HH Gregg Appliances

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about the television and the
service plan.I apologize for any misunderstanding about the service planHowever, we are unable to authorize a return or a refundTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.If the coverage has not been used, *** *** may have the option to request a cancellation of the service plan coverageAny refund for which the plan would be eligible would be applied to his Acceptance Now balance. I have enclosed a copy of the service plan cancellation request formIt can be mailed to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Good customer relationship is definitely not what I have had to go thru thus far in this matterI have been very clear in what I believe good customer relationship would be considered to me the customerI had nothing to do with the damage and I what a refund or the tv replacedIf that can not be awarded then I will have to go thru a different means to resolve this issueI believe I have been more than patient in this matter and have made every attempt to resolve this in a settle wayI will not continue to play this game thru the Revdex.com with less than what I am asking for as a resolution.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI spent over an hour in your Smyrna Ga, location today 11/11/attempting to use the store credit that was issued by HhgreggOnce I was being assisted and about to use the issued store credit, I was advised that the Extended Warranty that I originally purchased on 7/22/would not be used/carried over to the new purchaseThe warranty was purchased through Hhgregg using a company WarrantechThe warranty was to cover me through years and at this point should be pro-rated and the remainder applied to the new purchase of my washerHowever, the store manager advised that he could not do this and I would need to buy another warranty in full at over $This would mean that I in turn would have an out of pocket expenseThis is totally unacceptable to meI have been given the runaround since this whole incident occurred on 9/27/and now I am being asked to pay moreIt's bad enough that Hhgregg no longer carries the same product months after my initial purchase but now if I want to ensure that I don't have to buy another washer in the next years, I have to pay for another warrantAbsolutely the worst experience I have ever encounteredHhgregg needs to also apply the differential of the unused time of the warranty to my new purchase so that we can move forwardI would gladly pay the difference at this point to rid myself of this company and horrible experience
Regards,
*** ***
%

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about
his refrigerator.I apologize for any inconvenience Mr*** experiencedOur records indicate that the door was replacedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed The business had already thanked me for my orderand stated that I could pick it up on May 4th, at the |Brookpark storeIt's not my fault that the refrigerator was on sale for I merely made a purchaseand now they're telling me Oh were sorry, but you can't have what you paid for

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the
inconvenience and issues experienced by Ms***Our records indicate Ms*** was issued a full refund on 12/12/back to the original form of payment
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Roman"'>I have received your letter regarding *** *** concerns about his televisionWe regret that we were unable to locate a record of the purchase under the name and phone number he providedIf his issue has not been resolved, we request that he send a legible copy of the purchase invoice so that we can research his concerns furtherIf he would rather speak with a representative over the phone, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr. *** complaint Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, at this point, it was handled, by me,after MANY more frustrating phone calls. I contacted a district manager--they never made the first call. I dealt with the warranty company and got the matter settled, thanks for nothingRegards,
*** ***

December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the refrigerator.I
apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was servicedIf the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 20, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***)Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I
apologize for any inconvenience Ms. *** experiencedIn the interest of good customer relations, we processed a refund of the delivery charge to reimburse her for the rebateShe should receive it in the next days. We appreciate having the opportunity to answer Ms***s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:I was out of town for a week.Since our return, the water dispenser's noise of my SAMSUNG fridge has increased a lot.I would like the supplier to find out the root cause of this noise and to repair the problem.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Please see above narrative
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have received your letter regarding *** ***'s concerns about his television
'Arial', sans-serif>I apologize for any inconvenience Mr*** experiencedOur records indicate that the television was exchanged
We appredate having the opportunity to respond to Mr***'s complaint
Sincerely,
James T. M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is absolutely NOT true No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg We have been waiting for several months now, and this is not acceptable
Regards,
*** ***

July 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear MsRichardson:I have received your letter regarding *** *** concerns about his delivery and the
rebates.I apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund of $He should receive it in the next days.We appreciate having the opportunity to answer Mr*** complain** Sincerely,James ** ***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response because the TV was not damaged by me and had to be broken prior to my possession! I paid a lot of money for this TV and to find it defective upon opening it out of a brand new box with no obvious signs of damage to the box is not fair to meI have never had to have any other product I have ever purchased brand new in a box with no signs of damage opened in the store for inspection prior to leaving any business ever beforeFurther more any product I have ever had an issue with out of a brand new box was returned to the store with out any issuesNo employee at the sore informed me of this return policy and that I should have had this TV opened and inspected prior to leavingI looked over the box and since there were no signs of damage to the box I thought everything would be fine. As a mater of fact the only time I was told anything about the return issue was when I took the TV back to the store, witch they informed me to do when I called and discussed the problem, and the manager made the comment "if you would have returned it a day or two after leaving with it then we could have done something". The issue with the time frame was because I had to go out of state, witch I made very clear to the salesman when he was trying to schedule a time to pick up the TV, and did not have any time to open the product before I leftI told him that I would not be able to pick up the products until I returned unless they could get them in prior to me leaving witch he was able to do the evening before I left. It is not right that something can not be done to make this situation right! No customer should be treated this way and have to jump through this may loops and experience this much disrespect after purchasing a defective product! Especially when it has this big of a price tag!
Regards,
*** ***

October 23, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his rebates.I apologize for any inconvenience *** *** experiencedOur representative contacted the rebate
company and was informed that they processed gift cards for $on 10/They are processing an additional $gift card that should ship soonWe regret that we are unable to provide any additional amounts.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns
about the refrigerator.I apologize for any frustration and inconvenienceOur records indicate that the refrigerator was exchanged. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s
concerns about the refrigerator repair.I apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf he has any questions or needs further assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M***Communications ManagerDM/rlb

March 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his tablet and the
service plan.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to offer a refund.Our records indicate that the service plan he purchased is administered through WarrantechIf he needs assistance with arranging service, the administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb